Very often there are situations when the Internet connection does not work well. This could be due to many different reasons. Even weather conditions affect the quality of Internet service. Therefore, sometimes complaining about your provider is pointless.
The Moscow State Telephone Network (MGTS) has been offering its customers the services of an Internet provider for quite a long time. During this time, there were many cases when the connection worked intermittently. In this regard, a logical question arises about what to do in cases where the Internet does not work well or there is no connection at all.
The first thing to do if the Internet does not work well or the connection is completely absent is to go to the site at www.mgts.ru. If this service opens without problems, despite the fact that all other services remain unavailable, then this means that Internet access is blocked.
One of the most common reasons for blocking is late payment of bills for using the Internet connection. Check your balance personal account you can in your Personal Account on the official website of the respective provider or by phone. If the second option is more attractive for the user, then he can make a call by calling the Unified Contact Center 8 495 636-0-636. On the MGTS website, you can pay without commission and with instant crediting of funds.
What other ways are there to solve the problem if the Internet from MGTS does not work
If access to the site www.mgts.ru is impossible, then you should contact the Unified contact center by phone 8 495 636-0-636 (toll-free number for calls from urban Moscow phones) or 8 800 250-00-50 (toll-free number for subscribers of the Moscow region). You need to be prepared for the fact that the operator will be able to demand to tell him his landline phone number and the name of the owner of this number.
Representative of MGTS Tatyana Martyanova"Vedomosti" that she is unaware of large-scale problems. But some subscribers may restrict access to the Internet.
Correspondent "Snob" failed to get through to the MGTS call center and confirm the information about the causes of the failure. During a call, the answering machine either asks to wait more than 10 minutes, or turns on the music, and no one answers, or the call fails.
Good evening! We are doing our best to restore service as soon as possible. We apologize for the inconvenience.
— MGTS (@mgts_official) November 25, 2018
What else is known:
Muscovites complain not only about the Internet not working, but also about the inability to get through to technical support or go to Personal Area.
MGTS has died for like an hour! I won’t get through to support, I sat on their line for 13 minutes. They cut off the call. After that, support is no longer available, there are not even beeps. The website and personal account are also lying. Everything, Moscow Internet is not. It is a pity that I spent money waiting for an answer. wretched #mgts
— terek osmayev (@terekosmayev) November 25, 2018
It's funny. According to Twitter, a lot of people in Moscow have problems with the Internet from
Following the capital provider Seven Sky, MGTS will launch a tariff with a speed of up to 1 Gbps in mid-December. About half of the computers sold on the Internet are already capable of operating in this mode. Russian market retailers say. However, other telecom operators are sure that current speeds are enough for subscribers.
The Moscow City Telephone Network (MGTS, controlled by MTS) plans to launch home broadband Internet tariffs (BBA) at speeds up to 1 Gbps, a source in the company told Kommersant. The cost of connection, according to him, will be about 1 thousand rubles. Now MGTS can actually provide 1 Gb / s over wire and up to 0.5 Gb / s over Wi-Fi, company representative Tatyana Martyanova specified: "The specific speed depends on the subscriber's equipment model."
The capital's market for fixed broadband access is 4.4 million subscribers, estimates TMT Consulting. According to the company, MGTS holds over 34% of the market, up from 33% a year earlier. The top five also included Rostelecom, Akado, VimpelCom and NetByNet.
Tariff 1 Gbit / s for 1.2 thousand rubles. is already offered by the Seven Sky internet provider operating in Moscow and the Moscow region. Gigabit Internet was planned to be launched in the regions by the Alma Tel operator, but so far there is no such service on its website. In 2014, Rostelecom in Moscow launched a promotion to connect to a speed of 1 Gb / s in order to "study the demand." Now in some regions, Rostelecom offers tariffs up to 0.8 Gb / s, the company says. So far, the offer of a tariff with a data transfer rate of 1 Gb / s can be viewed rather as an image campaign: the real demand for it is currently small, but it may appear in the future, Rostelecom believes.
In the line of Wifire operator (controlled by MegaFon) maximum speed tariffs home internet is 0.3 Gb / s, the company recalled. “This offer accounts for less than 2% of the subscriber base, and the most popular is the 0.1 Gbps tariff,” said Andrey Egorov, Wifire Business Development Director. According to him, while the company does not plan to launch tariffs at a higher speed due to lack of demand. High-speed tariffs require more powerful and expensive equipment, and standard routers are not able to give the subscriber such a speed, he recalled. An indicator of 1 Gb / s is in most cases unattainable for routers and devices that are connected to them, a VimpelCom representative agrees. The operator offers broadband speeds up to 0.1 Gbps, which is "enough for free networking, heavy traffic exchange and watching TV and online games." For example, watching UHD video requires a speed of no more than 0.025 Gbps, he explained.
For an ordinary home subscriber, 0.1 Gb / s is enough, Irina Yakimenko, an analyst at TMT Consulting, agrees. In her opinion, the proposal of MGTS is more likely to be in demand by a narrow layer of users, such as gamers. GPON networks, on which MGTS operates, technically initially have the ability to provide a speed of 1 Gb / s, explains Sergey Polovnikov, head of Content Review. In his opinion, the launch of such a tariff is due to the fact that the operator has planned to upgrade network equipment. “But the supply will not be in demand due to the high cost of subscriber equipment,” he is sure.
However, already about half of the computers sold on the Russian market support gigabit speeds, recalls a representative of the M.Video-Eldorado group. “The trend towards increasing data transfer speeds contributes to the fact that there are already modules with support for gigabit speeds, for example, in budget laptops from 20 thousand rubles,” the group representative notes.
Loading...