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Rostelecom contact, mrf and call center - phone numbers. Types of ES and conditions for recognition of electronic documents. EDS and distribution of powers

An electronic digital signature certifies an electronic document. It is used only in digital format for the exchange of information on e-mail and movement of documents.

What is ECP

An electronic signature is functional only in the format of a digital document and is an analogue of a handwritten signature.

Its legal significance is approved by Federal Law No. 1 of 01.10.2002 and Federal Law No. 63 of 04.06.2011. These documents stipulate the scope of the use of electronic signatures in the approval of acts and transactions, in the provision of services.

EDS replaces a handwritten signature and seal on a document when it is sent and received via electronic communication channels.

This type of certification of documents is convenient and indispensable when making transactions on the Internet, when concluding contracts and financial documents.

  • Ensures the secrecy of the transmission important information, eliminates the possibility of falsification of important papers.
  • Gives legal force to electronic documents in the same way as if their paper counterparts were certified by the seal and personal signature of the responsible person.
  • Speeds up document turnover and optimizes storage space.
  • Allows you to use a uniform signature when conducting all transactions - auctions, reports to state and tax services, when certifying financial documents.
  • Ensures the authenticity of the transmitted information.

Information about how to make a digital signature, is contained on the EDS website http://iecp.ru.

Here you can also find a list of Certification Authorities for obtaining an EDS,

How to get an electronic signature for individuals?

What needs to be done to obtain an EDS for an individual for free:

  1. Submit an application - an application to the UC website.
  2. Certified copies required documents send along with the application form to the UC website.
  3. Get the signature certificate in person at the CA by presenting the original documents.

The key certificate is produced in 3-5 days.

List of required documents for the production of EDS (electronic copies are provided):

  • Certificate of tax accounting- certified by a notary.
  • Human passport- the owner of the signature.
  • If the documents are submitted not by the owner of the key, but by his representative, then it is provided to an authorized person power of attorney certified by a notary.
  • If the signature is executed by a representative of the Certificate holder, then documents proving the identity of the representative are required.
  • Request in the form of an application to the UC.
  • Application for a certificate user key.
  • Permission to use personal data.

Electronic signature for legal entities (LE)

To maintain business and reporting documentation for heads of state and municipal organizations, joint-stock companies, public organizations and private business owners need to have the electronic equivalent of a personal signature.

There are specific requirements for obtaining a certificate for different legal entities.

A package of documents for a legal entity to order an EDS:

  • Copied Certificate of state. Registrations. Certified by a notary or CA in the presence of the original.
  • Certificate
  • Extract from the Unified State Register of Legal Entities, issued at least half a year before submission to the CA.
  • Application-certificate.
  • If the key will own the head, then an order is needed on his appointment of a higher head.
  • If the certificate is drawn up by a representative of the company, a power of attorney issued and certified by the head of the organization with his personal signature and seal is attached to the package of documents.
  • For key owner- an identity document.
  • If documents provides and receives a certificate not by the owner of the key, but by his representative, then you must attach a copy of the passport of a citizen of the Russian Federation, which represents the owner, and upon receipt of the certificate, have with you the original of your own identity document.
  • Appeal to the Certification Authority on accession to the Regulations of the CA.
  • Application for the production of an Electronic Signature key certificate.
  • Agreement for the processing of personal data.

Download a sample application for obtaining an electronic digital signature for legal entities:

Obtaining a digital signature for an individual entrepreneur with a seal:

  • State confirmation. Registration as an individual entrepreneur. Certified by a notary.
  • Certificate on registration with the tax office.
  • Extract from USRIP received more than one month prior to submission.
  • If the key is issued to the representative of the entrepreneur, then you need a power of attorney from the entrepreneur, which indicates the powers of the owner of the key.
  • Passport of a citizen of the Russian Federation- the owner of the key.
  • When making or receiving the certificate is not its owner, but a representative, then a power of attorney of the certificate owner and a document proving the identity of the representative in the original are presented.
  • Application to the Certification Authority to include the User in the Regulations of the CA.
  • Application for extradition CA User signing key certificate.
  • Permission to work with personal data.

Where is the EDS used?

In business relationships where information is exchanged through Information Technology, all documents are signed with an electronic signature, used EDS for participation in tenders.

The practice of such an exchange exists in the work of branches and divisions of one organization, when reporting to the tax authorities, pension fund, when making declarations, to participate in remote auctions.

The authenticity of the signature is verified based on the encryption and decryption keys.

EDS is a sequence of characters that are included in the transmitted information. The key to the signature is individual. It's almost impossible to pick it up.

Key certificates are issued by a certification authority. It keeps records of users, the process of functioning of the EDS, the center's specialists provide assistance in using this tool.

Types of ES for public services and conditions for the recognition of electronic documents

According to Article 5 of the Law "On electronic signature", the client can receive enhanced or plain signature.

  • simple view consists of codes and disciplines the handwritten version on a paper document. The price of a simple signature is free.

You will receive a free simple signature at the MFC in 1 business day.

  • enhanced view is qualified and unqualified in nature, obtained through cryptographic transformation of data.

A qualified signature is accepted by absolutely all functioning social institutions.

With the help of it, the holder works with documents in electronic format, while having absolute legal force.

In other words, it acquires the qualities of a paper document with the signature of the sponsoring representative.

The owner can use EDS in the corporate sphere only in accordance with the conditions and rules established by the system operator.

How to get an electronic digital signature for public services?

An electronic signature will greatly facilitate the use of public services. They order it at the offices of Rostelecom or the MFC on the spot.

Public services are available to all residents of the Russian Federation, as it belongs to the public system.

Ways to obtain an EDS:

  • The online application process is based on three steps:
  1. Register yourself on the UC website;
  2. Enter the data in the questionnaire;
  3. Come to the MFC with a carrier of information;
  4. Take an electronic signature on paper;
  5. On the website of the CA, write down the EDS on a USB flash drive.
  • Through the MFC
  1. Contact the MFC(Multifunctional Center);
  2. Submit original documents: passport, TIN, SNILS;
  3. Your data is verified on a computer;
  4. Sign a number of documents– consent to work with your personal data;
  5. pay money in the terminal, the cost of the digital signature is 1400 rubles;
  6. Next you get a USB stick and wait for SMS;
  7. Visit the site certification center;
  8. Write down the EDS to your storage medium.

Authorized centers for issuing qualified key certificates for checking ES are posted on the state portal, as well as on the website of the Ministry of Communications of the Russian Federation.

What electronic public services can be obtained on the Internet?

Various government agencies provide assistance to the population in the preparation of documents, in solving legal issues, consult and give recommendations.

Previously, for each piece of paper, one had to sit in line in front of an office or a window, then go to another organization, and so on.

With the advent of the State Services portal, many issues are resolved on the spot.

Every citizen of the Russian Federation should learn how to use the State Services portal.


These are only services available to individuals. The public services portal provides assistance in processing financial deductions in state funds entrepreneurs and business leaders.

Do you need an EPC? Want to learn how to create an electronic signature for public services? Where and how to get it, saving time on searching necessary information? Check out a simple and understandable description, which will tell you how to solve these problems, avoiding mistakes.

Note: There is an opinion that in order to access a personal account on the public services portal, a key (EDS) is required. This is not entirely true. The attribute (flash drive) is required for legal entities, i.e. for individual entrepreneurs, LLCs and others commercial organizations. Individuals just need to go through authorization. Standard registration (receiving an activation code by E-mail) expands access to receiving services and creates a simple electronic signature.

Explanation of abbreviations in the text:

  • EDS (ED) - Electronic Digital Signature;
  • CA - Certifying Authority;
  • NEP - Unqualified Electronic Signature;
  • QEP - Qualified Electronic Signature;
  • UEC - Universal Electronic Card;
  • SNILS - pension insurance certificate (green plastic card);
  • FTS - Federal Tax Service.

Types of electronic signature

There are three types of EP. The most common one, which we often use, does not have the same degrees of information protection as the other two - Reinforced. They differ in status and their scope is not the same. Let's take a look at their differences:

  1. Simple ES involves the use of a username and password. When accessing the services, to confirm the operation, a one-time code may be requested, sent via a CMS message or mail. This kind of identification is often encountered. For this, you do not need to contact specialized centers.
  2. Reinforced unqualified signature– this attribute not only identifies the sender, but also captures changes to the signed document. Get UNP in the certification center. The scope of the NEP is limited. State and municipal documents containing a secret cannot be signed with it.
  3. Reinforced qualified ES has the highest degree of protection at the legislative level. Electronic documents are equated to paper documents with all the attributes of the sighting and have the same legal force. The certificate, which is issued together with the key, contains information on its verification. To carry out legally significant operations, it is necessary to use this key (signature).

For a simpler difference between them, let's draw an analogy with understandable paper attributes of personal identification:

  1. a simple EP is equivalent to a badge if the PC (phone) was used by others, you are responsible for the consequences yourself;
  2. unqualified ESit's like a pass in an organization where there is an element of trust between the parties;
  3. qualified ESthe passport, gives the right to use all services, is the most significant element of personal identification in legal transactions.

Note:It is up to you to decide what type of signature you need, but a qualified ES covers all services provided on the Single Portal, of which there are a little less than a thousand. Therefore, further we will focus on its creation and receipt.

Where do you get an electronic signature?

To access all portal services, you must have an enhanced qualified signature. You can do this before registration or after. The second option is preferable, because you will make sure that an EDS is really necessary for public services.

What should be done on the site?

  1. Get data about Accredited Certification Centers.
  2. Choose the one available to you.
  3. Make inquiries about the level of service provided and the prices for the service.
  4. Submit an application.

Note:Some CAs have the opportunity to receive training on the use of electronic signatures, on bidding, working with various document extensions, etc.

On the portal of public services, you can apply for an EP at the center that you select. It is possible to first contact the CA, and then register using the existing electronic signature (for legal entities, this is a prerequisite).

Note:Regardless of the option chosenYou need to obtain a qualified electronic signature at the Certification Center. Depending on the degree of secrecy of legally significant transactions, the type of EDS is selected.

How to create an application for obtaining an EDS for public services?

I’ll make a reservation right away that the process of issuing ES keys to both legal entities and individuals is constantly undergoing changes. For example, the widely advertised CA Rostelecom does not work for technical reasons.

The project of obtaining a free key using the UEC has been suspended. Perhaps by the time the article is published, the situation will change for the better. The question arises: how to create an electronic signature for public services now?

Programs required for the operation of the ES

In order for the ES attributes to work, several programs must be installed. You can do it yourself. You will need Vipnet CSP and one of two signature verification programs: CryptoARM or Vipnet CryptoFile.

CryptoPro EDS Browser plug-in

If the EDS does not work in some programs, for example, Office or Banking systems, set CryptoPro EDSBrowser plugin. the possibilities of using and verifying the signature will expand. Or… For a public services website, download the plugin, which is automatically detected on the page: ds-plugin.gosuslugi.ru/plugin/upload/Index.spr


Note:The key is valid for 13 months, so do not miss the moment of updating the data. The flash drive comes with a one year warranty.it is also better to replace it. How to do this in your personal account on your own, you will be told at the CA.

How to get an electronic signature for public services for free?

A qualified electronic signature, which provides for a trip to the CA, cannot be purchased for free. This mostly applies to legal entities. Individuals can get wider powers by registering on the public services website with the help of SNILS.

To understand the need for one or the other account, study the information on the page gosuslugi.ru/help/faq#q .

Note: When asked how to get an electronic signature for public services for free, we answer: unfortunately, no way. You can expand your powers for free, but you have to pay for an EDS for public services in the form of a flash drive - an electronic token. The price depends on the functionality of the key and the pricing of the CA.

EDS verification for public services

To make sure that the electronic signature that you purchased from the CA is working, go to the gosuslugi.ru/pgu/eds page. Check the certificate and file handling. It will not cause difficulties - everything is simple there. As a result, get the ES data and the message: Document authenticity confirmed.

Will EP be suitable for other resources?

Unfortunately, the electronic signature key for public services will not be valid, for example, for the FTS portal. Tax authorities need a different type of (non-) qualified signature. It must contain the TIN data, and sometimes the prescribed powers of the legal entity. Therefore, for different needs, you need to purchase separate keys. This is inconvenient, but so far the signature has not been made universal.

The question is simple electronic signature Applicant how to get it? where is it done and how much does it cost? given by the author trophy the best answer is Certification center of the project " e-government" Rostelecom"

The certification center of the Electronic Government project of OJSC Rostelecom provides services for the creation and issuance of certificates for electronic signature verification keys, as well as other functions provided for federal law dated April 6, 2011 N 63-FZ "On electronic signature" and operates on the basis of the regulations.
On the basis of the Order of the Ministry of Telecom and Mass Communications of Russia No. 191 dated August 6, 2012 "On accreditation of certification centers", our certification center received Accreditation Certificate No. 29.
Services provided:
Issuance of electronic signatures and qualified certificates of electronic signature verification keys for individuals for access to the Single Portal public services(link ):
The electronic signature of an individual is issued on a special secure medium containing cryptographic information protection tools (GOST eToken). To use the electronic signature of an individual, you do not need to install an additional paid software on computer. The Agreement for the provision of certification center services can be found at this link.
The electronic signature of an individual can be obtained at the following centers for issuing electronic signatures of OJSC Rostelecom. To obtain the ES of an individual, it is necessary to present a passport and name the insurance number of an individual personal account(SNILS).
The cost of the service is 660 rubles.
Issuance of electronic signatures and qualified certificates of keys for verification of electronic signatures of legal entities:
Electronic signatures of legal entities (for signing documents by employees of legal entities or signing information systems automatically) are formed using the following means of cryptographic information protection (the cost of the service is 900 rubles 34 kopecks, including VAT):
software (CryptoProCSP);
independent (eToken GOST).
It is possible to record an electronic signature on a customer's secure media (the cost of the service is 350 rubles 46 kopecks, including VAT).
In order to ensure the correct operation of electronic signatures recorded on GOST/JaCarta eToken media with information systems using CryptoPro CSP as a cryptographic provider, it is necessary to install the key media support module for CryptoPro CSP 3.6 on the user's computer (download, 625 Kb)
To obtain electronic signatures legal entity send an application to [email protected]
A source:
Albatros OOO
(54157)
5 months ago:
The service is temporarily suspended for technical reasons
you people are weird though..

Answer from Ўtilda Valdemarovna[guru]
there is a special organizations.


Answer from Ekaterina Momot[active]
Yes, there are organizations that do this. I climbed the sites and found one such, they write good reviews about it. link so come and read.


Answer from GALL[newbie]
Electronic signature is easy
According to the laws Russian Federation documents created through our service can be considered signed with a handwritten signature of signa.online



Answer from Murat[newbie]
An electronic signature (ES) is a special attribute of a document that establishes the absence of information distortion in an electronic document from the moment the electronic signature (ES) was generated and confirms that the ES belongs to the owner. The attribute value is obtained as a result of cryptographic transformation of information.
An electronic signature certificate is a document that confirms that the public key (verification key) of the ES belongs to the owner of the certificate. Certificates are issued by certification authorities (CAs) or their trusted representatives.
The owner of the ES certificate is an individual in whose name the ES certificate was issued in the certification center. Each owner of the certificate has two ES keys in his hands: private and public.
The private key of the electronic signature (ES key) allows you to generate an electronic signature and sign an electronic document. The owner of the certificate is required to keep his private key secret.
The public key of the electronic signature (ES verification key) is unambiguously associated with the private key of the ES and is designed to authenticate the ES.
more detailed information You can find the link on our website
You can also purchase more than 65 types of electronic signature


Answer from Dmitry Maksimov[newbie]
An electronic signature can be obtained at ROC Partner LLC, which operates in many regions of Russia, here is the site


Rostelecom's contact center will solve the problems that have arisen. You can contact him for help at any time of the day. The operator's specialists will be happy to provide support.

Rostelecom is one of largest companies in the field of telecommunications services. She offers clients:

  1. Mobile connection.
  2. Telephony.
  3. Internet.

What are the benefits of RT?

  • A wide range of services.
  • They are of high quality.
  • Networks are evolving.
  • The company is one of the first to introduce new standards.
  • It offers attractive prices to customers.
  • He tries to make his services more accessible.
  • Managed customer support.
  • Provides LC and mobile app for account management.
  • She has a virtual assistant who can partially replace the contact center operator.
  • The firm is attracting new clients.
  • Often holds promotions for subscribers.
  • Provides a range of discounts.
  • Created modern data centers.
  • Invest heavily in network maintenance.

Of course, reviews of RT services are different. Many people are dissatisfied with cooperation with the operator. But objectively, today it is the largest and best provider in Russia. Huge financial resources allow it to support good quality services.

Rostelecom call center

Rostelecom's contact center is a customer support service. You can contact him in various cases:

  1. There are problems with signal reception quality.
  2. happening frequent breaks connections.
  3. The connection speed has dropped significantly.
  4. No internet or TV access.
  5. You need to ask for help with setting up the equipment.
  6. Money has not been credited to the account after replenishment.
  7. There were technical failures.
  8. You want to know about debits from your account.
  9. Check the cost of various services.
  10. Call the wizard to maintain the network or install equipment.
  11. Do you want to apply for connection to the RT.

How to contact support?

12/25/2018, Sasha Bukashka

Probably many have heard about it, but not everyone is well aware of what it is for and how to acquire it. We will try to answer all questions and tell you how to get an EDS for an individual.

What is an electronic signature

(abbreviated as CPU, ES or EDS) makes it possible to identify the identity of the signatory. Verification is a unique sequence of several characters that is generated using cryptographic transformation of information, or, more simply, it is a flash drive with a key fob to sign virtual documents, put an electronic signature on various resources, and more. Just as a stroke of a pen is an essential attribute of using a paper document, so is an EDS (electronic signature) - an attribute of a document created on a computer. Just as your handwritten autograph is a unique symbol, a digital or electronic signature for an individual is also unique. A document on the Internet signed with an EDS has legal force, the same as the data on a paper document signed with one's own hand.

By the way, “cloud” electronic signatures have been issued for several years now - those that are stored on the server of the certification center, and the user gets access to them via the Internet. This is convenient, because you can access the signature from any device with Internet access, and you do not need to think about carrying a flash drive with you everywhere. But this type of EDS also has a minus - they are not suitable for working with government portals(for example, State Services or the website of the Federal Tax Service).

Who needs and why

There is a certain category of people who absolutely do not need a digital / electronic signature. These people get a special, understandable only to them pleasure, choosing and visiting various institutions, jostling in lines, cursing the weather, and at the same time the authorities of all stripes. But for all other citizens who have access to the Internet, an electronic signature can be very useful. EDS for public services for individuals allows you to access the full range of electronic online services provided by a single portal of public services. With it, you can also:

  • apply for admission to a higher education institution;
  • verify your identity;
  • participate in electronic auctions;
  • conclude contracts for remote work;
  • submit electronically.

How to get an electronic signature for an individual

: simple, qualified and unskilled.

A qualified electronic signature is one that was obtained from a special accredited institution, has full legal force and can be used in courts and other government agencies. A qualified digital signature completely replaces the traditional handwritten one.

To obtain a qualified electronic signature of the CPU, contact a specialized Certification Center that has state accreditation for this type of activity. A list of such centers in your region can be found on the public services portal or on the website of the Ministry of Communications. Many citizens prefer to apply for this purpose to the Rostelecom service offices that have been created almost everywhere.

To receive a special electronic certificate and a USB flash drive with your ES, you must provide:

  • passport of a citizen of the Russian Federation;
  • insurance certificate of the State Pension Fund ();
  • certificate of registration with the tax authority ().

You will also need an application and an email address.

How to recover EDS

Are you afraid of losing your electronic signature? Most importantly, do not give your PIN to anyone. In this case, no one except you will have access to the electronic signature. If the key is lost or stolen, you need to contact the certification center. There you will receive a new key and an electronic signature verification certificate.

Electronic signature for individuals - public services: free or for money?

In order for the user to send to the tax authorities tax documents(declarations, statements and other information), you can use the so-called enhanced unqualified electronic signature. Her number is obtained absolutely free of charge, without visiting the Certification Center, directly in " Personal account taxpayer for individuals" on the official website of the Federal Tax Service of Russia. Electronic documents signed in this way are recognized tax service equivalent documents on paper, signed by the taxpayer in his own hand. In this case, your EDS electronic signature key will be stored on your computer or in the "cloud" in the secure storage of the Federal Tax Service.

Well, the third type of electronic signature of the ES - the so-called simple one - is your login and password to enter the system. You receive them when registering on the public services portal after receiving a confirmation code. Here, too, you do not need to pay money, all registration is free.

Meanwhile, in order to get a qualified digital signature, you will have to pay in any case, since the USB drive itself, which you will be given, costs money - about 500-700 rubles.

Some Certification Authorities charge higher amounts for the service. In such cases, the cost, as a rule, includes the provision of a special program for using the CPU (you do not have to look for it yourself and download it from the Internet), detailed instructions, or even training in working with a new device.

Register in advance for public services

In any Certification Authority, you must receive a private key with an electronic signature on a USB drive, a public key and a certificate.

In order to reduce the time for issuing a media with a digital / electronic signature, as well as to be able to immediately check the operation of the device, it is advisable to register on the public services portal before receiving an electronic digital signature.

Validity period of the electronic signature

Many are concerned about the question: how long will they be able to use an electronic autograph. The signature is valid for 1 year from the date of its manufacture, after this period it will need to be renewed. To do this, you will have to go through all the above procedures again.

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