Very often situations arise when the Internet connection does not work well. This could be due to many different reasons. Even weather conditions affect the quality of Internet service. Therefore, sometimes complaining about your provider is pointless.
The Moscow State Telephone Network (MGTS) has been offering its customers Internet provider services for quite some time. During this time, there were many cases when communication worked intermittently. In this regard, a logical question arises about what to do in cases where the Internet does not work well or there is no connection at all.
The first thing you should do if the Internet is not working well or the connection is completely absent is to go to the website at www.mgts.ru. If this service opens without problems, while all other services remain unavailable, this means that Internet access is blocked.
One of the most common reasons for blocking is late payment of bills for using an Internet connection. Check your balance personal account You can do this in your Personal Account on the official website of the relevant provider or by phone. If the second option is more attractive for the user, then he can make a call by calling the Unified Contact Center at 8 495 636-0-636. On the MGTS website you can make payments without commission and with instant crediting of funds.
What other ways are there to solve the problem if the Internet from MGTS does not work?
If access to the website www.mgts.ru is impossible, then you should contact the Unified contact center by phone 8 495 636-0-636 (toll-free number for calls from Moscow city telephones) or 8 800 250-00-50 (toll-free number for subscribers in the Moscow region). You need to be prepared for the fact that the operator may demand to tell him his landline phone number and the full name of the owner of this number.
Representative of MGTS Tatiana Martyanova"Vedomosti" that she does not know about large-scale problems. But some subscribers may have limited access to the Internet.
Correspondent “Snoba” was unable to get through to the MGTS call center and confirm information about the causes of the failure. During a call, the answering machine either asks you to wait more than 10 minutes, or plays music and no one answers, or the call is dropped.
Good evening! We are doing everything possible to restore service as quickly as possible. We apologize for the inconvenience.
— MGTS (@mgts_official) November 25, 2018
What else is known:
Muscovites complain not only about the Internet not working, but also about the inability to reach technical support or log into Personal Area.
MGTS has been DEAD for an hour already! I can't get through to support, I spent 13 minutes on the line. The call was cut off. After that, support is no longer available, there are not even beeps. The website and personal account are also there. That's it, Moscow has no internet. It's a pity that I spent money waiting for an answer. Poor #MGTS
— terek osmayev (@terekosmayev) November 25, 2018
It's funny. Judging by Twitter, a lot of people in Moscow have problems with the Internet from
Following the capital's Seven Sky provider, MGTS will launch a tariff with speeds of up to 1 Gbit/s in mid-December. About half of the computers sold on the market are already capable of operating in this mode. Russian market, say retailers. However, other telecom operators are confident that current speeds are sufficient for subscribers.
The Moscow City Telephone Network (MGTS, controlled by MTS) plans to launch home broadband Internet (broadband) tariffs with speeds of up to 1 Gbit/s, a source in the company told Kommersant. The cost of connection, according to him, will be about 1 thousand rubles. Now MGTS can actually provide 1 Gbit/s over a wire and up to 0.5 Gbit/s over Wi-Fi, company representative Tatyana Martyanova clarified: “The specific speed depends on the model of the subscriber’s equipment.”
The capital's fixed broadband market is 4.4 million subscribers, estimates TMT Consulting. According to the company, MGTS occupies more than 34% of the market, a year earlier this figure was 33%. The top five also included Rostelecom, Akado, VimpelCom and NetByNet.
Tariff 1 Gbit/s for 1.2 thousand rubles. already offered by the Internet provider Seven Sky, operating in Moscow and the Moscow region. The Alma Tel operator planned to launch gigabit Internet in the regions, but so far there is no such service on its website. In 2014, Rostelecom in Moscow launched a promotion for connecting to a speed of 1 Gbit/s in order to “study demand.” Now in some regions Rostelecom offers tariffs of up to 0.8 Gbit/s, the company says. For now, the offer of a tariff with a data transfer speed of 1 Gbit/s can be considered more like an image campaign: the real demand for it is currently small, but may appear in the future, according to Rostelecom.
In the line of the Wifire operator (controlled by MegaFon) maximum speed tariffs home internet is 0.3 Gbit/s, the company recalled. “This offer accounts for less than 2% of the subscriber base, and the most popular tariff is 0.1 Gbit/s,” said Wifire business development director Andrey Egorov. According to him, the company does not yet plan to launch tariffs at a faster rate due to lack of demand. High-speed tariffs require more powerful and expensive equipment, and standard routers are not capable of providing subscribers with such speed, he recalled. The figure of 1 Gbit/s is in most cases unattainable for routers and devices that are connected to them, a VimpelCom representative agrees. The operator offers broadband speeds of up to 0.1 Gbit/s, which is “enough for free work on the network, exchange of heavy traffic and watching TV and online games.” For example, to view UHD video, a speed of no more than 0.025 Gbps is required, he explained.
For an ordinary home subscriber, 0.1 Gbit/s is enough, agrees TMT Consulting analyst Irina Yakimenko. In her opinion, MGTS’s offer is more likely to be in demand by a narrow segment of users, for example gamers. The GPON standard networks on which MGTS operates technically initially have the ability to provide speeds of 1 Gbit/s, explains Sergei Polovnikov, head of Content Review. In his opinion, the launch of such a tariff is due to the fact that the operator has planned to update its network equipment. “But the supply will not be in demand due to the high cost of subscriber equipment,” he is sure.
However, already about half of the computers sold on the Russian market support gigabit speeds, recalls a representative of the M.Video-Eldorado group. “The trend towards increasing data transfer speeds contributes to the fact that there are modules supporting gigabit speeds, for example, in budget laptops starting from 20 thousand rubles,” notes a representative of the group.
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