Boxberry is a transport and logistics company that delivers goods (letters, parcels, parcels) for online stores or individuals. The company has an extensive network of branches or distribution points throughout the country.
There are also international offices that allow you to optimize the delivery of goods before they cross the Russian border. In this connection, the company also carries out customs clearance activities for cargo.
A noticeable advantage of the Boxberry company is the fact that services for the delivery of goods or postal items are carried out not only at the points of issue, but also with the help of a courier service. Thus, the customer, whether an online store or an individual, will receive their cargo on a convenient day and time at the specified address.
The main priorities in the company's activities are professionalism, reliability and efficiency. Boxberry's activities are aimed at creating the most favorable conditions for its customers for the delivery of goods.
The transport company Boxberry has its own website on the Internet, where you can track your order in real time using the shipment number. If you have any questions, you can contact the Boxberry hotline at any time, the numbers of which can be found in the directory or on the company’s website.
How to track a parcel
Currently, many stores and individuals order any product via the Internet. Many customers are constantly interested in where or at what stage the ordered product or postal item is located. Boxberry couldn't be simpler. You just need to have a device with Internet access and know the order number or invoice number (full number, including zeros). This way you can always track the entire order route, right down to the hour of delivery.
When working with Internet tracking, a situation may arise when the response “order not found” is received. Don't be afraid of this circumstance. All information about shipments is entered into the database only when a specific shipment arrives at the Boxberry warehouse. Sometimes, especially on the eve of weekends or holidays, information will be entered into the database on the next business day.
On the company’s website, when tracking a parcel, a detailed breakdown of delivery times (including remaining days) is given, a reminder is given about the final address (point of delivery), as well as the shelf life of the goods there.
Receive shipments
Individuals in whose name the cargo is sent can receive delivery in person at the delivery centers, or the company's courier will deliver them to the specified address. In any case, you must have a passport in your hands, proving the identity of the citizen. This is the case if the goods have been paid for in advance.
In case of incorrectly entered passport data when ordering in a Russian online store, you will need to contact the seller of the product so that he makes the appropriate changes. If the order was made in a foreign online store, you need to go to your Boxberry personal account to correct the data.
You can also pay for goods at Boxberry branches, depending on the delivery conditions.
It must be remembered that the shelf life of ordered goods in Boxberry branches is limited. For different suppliers of goods they amount to a different number of days. You can obtain more information directly from the company's branches.
For individuals it is 5 working days. However, in any case, the shelf life can be extended; to do this, you need to contact the store where the goods were purchased.
If the goods are delivered to the specified address by a courier, he will first contact you by the specified telephone numbers as soon as the goods arrive at the Boxberry warehouse.
Purchasing goods from China
Many buyers in our country know that the cheapest and at the same time high-quality goods come to us from China. Users of online stores have already seen from their own experience that the most attractive platform is Aliexpress. It contains hundreds of thousands of different products produced by numerous Chinese companies.
It's hard to imagine what you can't buy on Aliexpress. Low prices, the presence of a Russian version of the trading platform, no cash on delivery and fast free delivery to the country, all this is very attractive to Russian buyers.
The most attractive way to receive goods from a price-time point of view is to order shipment to the border with Russia. This will take very little time, and then, with the help of Boxberry’s logistics connections, you can carry out targeted delivery to any point within the country. With minimal costs, delivery times will be reduced significantly.
The Boxberry delivery method has not been offered by the major postal intermediary Shopat for quite some time. Instead, the company allows parcels to be delivered using Shiptor Air, Shiptor Priority, Shiptor Express, which are offered by sister company Shiptor.
Boxberry (Boxberry) of course does not sit still even in terms of international delivery. Just think about delivery from the very famous foreign health and beauty store iHerb. In addition to stores, at the end of 2014 - beginning of 2015 the company began collaborating with a couple.
In 2015, the Russian company began to more actively develop the delivery market from the USA to Russia. Previously, the services of this company could be used mainly only for delivery within Russia. Then the Boxberry delivery method became available in some foreign online stores.
At the moment, several American and European postal intermediaries offer the Boxberry delivery method:
- FishisFast Global Forwarding (Fishisfast) offers delivery by Boxberry Delivery courier and delivery to the Boxberry Pick up point. Dispatch from the warehouse once a week (on Wednesday). To activate this delivery method, add an address with your passport information. This delivery method allows sending items only for personal use (not joint venture or resale) - clothing, shoes, cosmetics, toys, sporting goods. The transportation of electronics is strictly regulated by the customs legislation of the Russian Federation. Some electronic devices require certification and/or FSB notification. Precious stones and metals are not allowed to be sent by this method in any form. Volumetric weight is not taken into account! Maximum weight: 15 kg (33 lbs). Max Size: Length< 120 см, ширина, высота < 80 см.
- By mail (Pochtoy) Among the delivery options from the USA to Russia, it offers courier delivery by Boxberry Courier (by Express Mail) and cheaper delivery to the Boxberry Local Pickup point (by Express Light Mail). Parcels are sent along the route New York → Moscow, and after clearing customs they are transferred to Boxberry for delivery to Russian customers. Parcels are sent from the warehouse 2 times a week (Tuesday and Friday). Average delivery time is 7-16 days, depending on the region of delivery. Weight no more than 31 kg, maximum dimensions - 120x80x50 cm. It is prohibited to send any purchases that can be regarded as commercial cargo (including due to the number of identical goods), as well as jewelry, fur products and electronics (electronics without FSB notification) . It is prohibited to ship batteries and accumulators separately from the main device. Any goods prohibited for international shipment are also prohibited. To send parcels using this delivery service, you need to upload a scan of the recipient's passport (main page and registration page). Also, when filling out the declaration, you must indicate a link to each product in the parcel, the product article (ASIN, SKU, etc.), and the name of the product in Russian and English. Boxberry may request invoices from you for goods in the parcel if required by customs. Insurance is already included in the shipping cost and is not paid separately. Payment of the insurance amount is made strictly according to the assessment of the goods specified in the customs declaration. The insurance covers both cases of non-delivery of a parcel (total loss) and theft of attachments.
- Parcel (Qwintry) allows you to deliver parcels to the Boxberry pick-up point using Qwintry Air courier delivery. The average delivery time to Moscow is 8-14 days. Maximum shipment weight is 40 pounds. Parcel size limitation: the sum of three sides is no more than 150 cm, the length of one side is no more than a meter. Volumetric weight is applied if the sum of three sides exceeds 150 cm. Large parcels (the sum of the sides is more than 150 cm) may take a couple of days longer to be delivered.
- offers courier express delivery Shopfans Express and delivery to the pick-up point without combining Shopfans Lite parcels. Parcels are sent from a warehouse in the USA 3 times a week. Parcels after customs are transferred to the Boxberry courier service in Moscow (this is faster than using Boxberry to deliver directly from the USA).
- BoxForward (NYCMSK) Among the delivery options from the USA to Russia, Boxberry offers with the possibility of delivery to the door or pick-up point. Delivery is carried out by air from New York to Moscow and then, after customs clearance, the parcels are transferred to our partner, Boxberry. Maximum side dimensions: 1.2 x 0.8 x 0.5 meters. Maximum parcel weight: 15 kg (in some cities delivery of larger loads is possible). The investment is automatically insured against damage and loss for free in the amount of $20 per kilogram of weight. It is also possible to purchase additional insurance at the rate of 1.5% of the insured value of the investment. To register a parcel, you must fill out a detailed declaration in your personal account on the website, attaching documents confirming the purchase of the goods (receipts/invoices from the store). It is also necessary to provide a copy of the first two spreads of the parcel recipient's passport. Jewelry, flammable and explosive items, chemicals and mercury, firearms and ammunition, narcotic substances, medications and other items prohibited for export from the United States/import into the recipient country. Preparation and verification of documentation for a batch of parcels at the warehouse can take from 2 to 4 days, after which the batch is transferred to the air carrier. Air transportation and customs clearance of cargo take from 1-3 days (not including weekends), after which the parcels will be delivered to recipients within 3-8 days, depending on the region.
- Shipito Among the delivery options from the USA to Russia, it offers courier delivery by Boxberry Courier and cheaper delivery to the point of pickup by Boxberry Local Pickup.
- EasyShip- a small intermediary. Offers EasyShip Express delivery methods to Boxberry pick-up locations, as well as EasyShip Express Courier with Boxberry courier delivery to your door. Delivery is carried out by Trans Business Logistics LLC without the participation of Russian Post. The cost of goods in the parcel is no more than 500 euros. The weight of a parcel for courier delivery should not exceed 25 kg, and for delivery to a pick-up point - 30 kg. The parcel is tracked in your personal account before arriving in Russia, after which - on the courier service website. The cost of insurance protection is 3% of the order value. The company's warehouse is located in the tax-free state of Delaware.
- delivers “Our Express” parcels throughout Russia using Boxberry. Delivery available to your door or to Boxberry pickup locations.
- Alfaparcel among delivery options from the UK and Germany, Boxberry offers home delivery or to the order pick-up point (pickup point, pick-up point)
- allows you to deliver parcels to a Boxberry pick-up point using LiteMF Air. Dimensions limitation: length + 2 (width + height) no more than 250 cm, max. length 120 cm. Maximum weight 10 kg. For each product in the parcel, you must provide the name, link, price and document confirming payment for the order. Parcels are sent 2 times. To fill out the declaration, you must provide invoices for payment for each product in the parcel and links to these (or similar) products in the online store. When using this method for the first time, as well as when changing the delivery address, it is necessary to confirm the address by providing scans (photos) of the first page of the recipient’s general passport and the page with registration. Expensive consumer electronics in the amount of 1 piece (smartphones, tablets, e-readers, etc.) can be sent to one recipient per month.
- Eurosell
Approximate delivery stages when using Boxberry for delivery from America to Russia using a postal intermediary:
- Sending parcels: once a week
- Preparation and verification of documentation for a batch of parcels at the warehouse of the postal intermediary: 2-3 days
- Transfer of the shipment to the air carrier: 1 day
- Air transportation: 1 day
- Customs clearance: 1-2 days, not including weekends
- Boxberry delivery: 3-8 days
Depending on the weight and dimensions, the cost of air delivery of a Boxberry parcel from the USA to Russia can be significantly lower or 10-20% cheaper than the American state mail USPS Priority Mail. However, be sure to pay attention to the fact that the maximum weight of the package may be limited to a lower weight than that of the USPS state mail.
In addition, it is important to remember that Boxberry is a courier delivery, so customs clearance is required for any value of the goods. For customs clearance, you will have to provide the recipient's passport information, invoices from stores (order confirmations) and even links to goods in stores. If you comply with the duty-free customs limit (500 euros, 31 kg, for personal use), you do not need to pay extra for customs clearance.
After the parcel appears in Russia, Boxberry sends an SMS message. The Boxberry company has more than 100 pick-up points in Russia. If you pick up the parcel at a pick-up point, you must do this within 14 days.
Each self-pickup point (order pick-up point or PVZ for short) may have its own weight limit (15-31 kg). The postal intermediary (mail forwarder, parcel forwarder) can limit the weight of a parcel delivered by the Boxberry method to fifteen kilograms.
When using the Boxberry shipping method from the USA or Europe to Russia, be sure to take into account product restrictions. In particular, goods prohibited for import into Russia are obviously prohibited from being delivered using the Boxberry method.
Often, when using a Boxberry pickup point, the parcel is handed over with the mark “without opening.” At the same time, employees of pick-up points claim that it depends on the sender. If upon receipt of the parcel you notice that it has been opened or damaged, then it is best to open the parcel at the pick-up point, and be sure to film this process on video. If you find problems with the investment or its absence, then it is advisable to draw up an act, even if the employee of the issuing point agrees to act only as an individual. Otherwise, it is unlikely that you will be able to receive a refund from the store or postal intermediary. If you use the latter, then pay attention to the insurance rules, as well as instructions indicating the sequence of actions in case of receiving a damaged or opened parcel.
Update (January 15, 2016)
Alfaparcel suspended operations at its warehouse in Germany
Update (July 2, 2016)
American postal intermediary Pochtoy offered courier delivery using Boxberry
Update (October 15, 2016)
American postal intermediaries Shopfans, LightMF, ParcelForce have been added.
Update (February 6, 2018)
Added recommendations regarding opened and damaged parcels.
Update (February 28, 2018)
BoxForward has changed its courier delivery partner. Now, instead of Boxberry, the company uses DPD services.
Update (January 1, 2019)
The duty-free customs limit for parcel delivery to Russia has been reduced from 1,000 euros to 500 euros.
While writing this post about delivery from the iHerb online store, 2 years have already passed, during which significant changes have occurred.
This publication contains the most up-to-date information about delivery methods, delivery times, the possibility of receiving free delivery, including for heavy goods, about restrictions on parcels introduced by iHerb and Russian customs, as well as, as a BONUS, my life tips related to various aspects of delivery of orders with iHerb. If the word lifehack is new to you, then I’ll explain that in slang it means life tricks or useful advice that helps solve some problems, thereby saving your resources, especially time and sometimes money.
DELIVERY METHODS AND COSTS TO RUSSIA
There are currently two ways to deliver orders to Russia:
PLACE OF RECEIPT: Russian Post Office.
LIMITATIONS: Maximum parcel weight: 1.8 kg and maximum order amount: $100 (after deducting loyalty bonuses).
Delivery times on average for Russia vary from 3 to 4 weeks. But it can take up to 12 weeks.
The COST of delivery is paid only and is calculated automatically in the cart in accordance with the cost, weight and parameters of the goods contained in the cart. General rule: the lighter and more expensive (closer to $100) the basket, the cheaper the delivery. The maximum tariff for this method from my experience is about $12.
IMPORTANT! If you lose a parcel delivered by Global Post, there is a high probability that the iHerb website will not reimburse you for the cost of the order, although you can find stories on the Internet when iHerb nevertheless agreed to fully refund the cost of the lost shipment.
PLACE OF RECEIPT: to choose from: delivery to the door (courier delivery) or self-collection at the point of issue (abbreviated as PVZ). This method is available in cities where there are Boxberry branches. You can view the list on the Boxberry website or when choosing this delivery method in the iHerb store.
RESTRICTIONS: Maximum parcel weight: 5 kg and maximum order amount: $150 (after deducting loyalty bonuses).
Delivery times on average for Russia vary from 7 (mainly for Moscow and St. Petersburg) to 18 days. But it can take up to 8 weeks.
PRICE
1) Boxberry courier delivery - paid, is calculated automatically in the cart in accordance with the cost, weight and parameters of the goods contained in the cart.
From time to time, glitches occur on the iHerb website and this delivery method may be reflected as free, pay attention when ordering, perhaps you will get lucky somehow.
LIFKAH FROM COSMETIX. If you need courier delivery, but the site charges an expensive one, then you can order delivery to the point of issue (see below for which orders delivery to the pickup point is free), and upon arrival in your city, you can re-register for courier by phone. In my city the cost of the service is 250 rubles.
2) Delivery to Boxberry pick-up point - FREE for orders over $60 (there are exceptions, more details below) or for orders under $60 containing items marked “save shipping” (more details in the post on).
The cost of delivery of orders that do not fall under the free conditions is calculated automatically when placing an order in accordance with the cost, weight and parameters of the goods contained in the basket.
LIFKAH FROM COSMETIX. Be sure to check the shipping cost in your cart after proceeding to the checkout stage, as glitches occasionally occur and after clicking the “checkout” button, the shipping cost may change.
IMPORTANT! Receiving parcels from iHerb always occurs only upon presentation of the recipient's passport!
EXCEPTIONS TO FREE SHIPPING RULE WITH iHerb FOR ORDERS OVER $60
From May 1, 2017, an additional fee was introduced for the delivery of heavy goods. Even if the cart value is more than $60, a fee is charged, which is highlighted in red next to the paid item in the cart.
Based on personal experience, I have written simple recommendations that will help you achieve free delivery, although no tricks will help with some particularly heavy and cheap goods.
LIFE GUIDE FROM COSMETIX: RULES FOR REDUCING OR NULLING DELIVERY FOR HEAVY GOODS.
1) The more items in a basket with heavy goods labeled “economical delivery” (for more details, see the publication on),the more the fee for heavy goods tends to 0.
2) The closer the order cost minus loyalty bonuses is to $150, the more the fee for heavy goods tends to 0.
3) The more light and expensive goods there are in a basket with heavy goods, the more the fee for heavy goods tends to 0. Those. The lower the total weight of the parcel and the higher the cost (remember about the threshold of 5 kg and $150), the greater the chance of receiving free delivery for heavy items.
4) The more heavy and cheap goods in the cart, the farther the delivery cost goes from 0. Try NOT to order several heavy and cheap items together.
5) Even little things with “economical delivery” sometimes save the situation. To do this we go to CHAPTER, select sorting by weight - “Lightest”, and start looking for what you need. Surely, among the huge number of little things, something will be useful for you and the cost of delivery.
Finally the last point. Even if you can’t manage to reset the delivery to zero, then think about it: sometimes an additional fee of 1-2 $ will be more expedient and will save money on buying unnecessary jars thrown into the parcel just to reduce the cost of delivery.
DELIVERY QUALITY
Regardless of the delivery option, all products from iHerb come in strong cardboard boxes. Almost always, fragile products are very well packaged and lined with packaging materials.
If the product is damaged or spilled during delivery, iHerb will compensate for the loss in full or in part. Read more about solving problems using .
TRACKING
Global Post packages only have limited tracking until the packages arrive in the destination country. Order status is not available in the destination country. Final delivery is carried out by the local postal service, in Russia this is Russian Post. I have come across information that sometimes parcels are still tracked on the official website of our mail or through numerous tracking sites. Upon arrival, wait for a notification in your mailbox.
Upon arrival, you will receive a notification via SMS and email. If you have chosen home delivery, the Boxberry manager will additionally contact you to agree on a delivery date. The tracking number (track) will be sent to you by email in the shipping letter, and you can also view it in your account. The track for Boxberry is essentially the order number with the addition of a hyphen and a zero, i.e. has the following form - 007007007-0
Order tracking becomes available a few days after shipment. Therefore, do not worry if the information on the parcel is not updated for several days or even a week from the date of payment.
LIFKAH FROM COSMETIX. In order to quickly find out information on the status of parcels, you can download a tracking application to your phone or use one of the sites that provide tracking services.
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
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