I called support with a description of the situation, gave the contract number, introduced myself. Then he said that ping is lame, and tracert to yandex "and shows big losses and the problem is clearly technical. They asked me again about how I could be contacted, well, I answered. After that, for some reason, they checked the status of the account (paid for 2 months forward, because access to the network is important for me - this is a working tool in a sense) and they said that everything was in order with it. that technicians will call around 9 am.
They called - it's true, but I could not come up (I was busy). I called myself back around 12, and they told me that there were no problems, everything was in order with the account. I had to repeat that the problem is technical. Then I was offered to download WinMTR from the site (it's good that the site is within the local area and there was access to it), run the tests, send the results to the mail, and there the techies will save everything. Hmmm... OK, I basically don't use Windows and I've been sitting on Unix-like operating systems for 10 years. I read what this thing does and suggested doing ping and tracert tests by hand, to which I received consent. Interestingly, they strongly hinted to me that it was necessary to connect directly to the media converter, otherwise it would not be feng shui apparently :) In order to satisfy all parties, I did tests directly from the router (Mikrotik is, in fact, a separate linux machine, which is very "directly" connected to the media converter) and sent the logs to the specified mail. The adventure was notable, since it was impossible to enter the mail from such a channel, I had to send it through the channel distributed from the phone. After some time, they answered me from that mail (although for some reason the sender's name was different, but the address was the same and the signatures were, so apparently this is not spam).
To successfully surf the Internet, watch your favorite video or download files, it is important to choose the right provider. In Kotelniki, such a company is AVK-WELLCOM, which not only guarantees and provides stable communication, but also pleases subscribers with low prices for services. This company in the Moscow region is one of the fastest growing. And one of the main advantages is a high-speed high-quality connection that does not depend on the time of day, weather conditions, currency fluctuations or other external factors.
Benefits of home internet from AVK-WELLCOM
Both in the city center and in the microdistrict. Belaya Dacha, Silicate, Yuzhny more and more people choose us, because we provide:
- quality access to the network;
- round the clock technical support;
- free digital TV.
To improve the quality of service, we constantly hold promotions that allow you to use the Internet on favorable conditions, receive gifts and bonuses. AVK-WELLCOM subscribers have the opportunity to access the Internet in Kotelniki even with a zero balance due to the "Trust payment" service.
Own balance is easy to control in " Personal account". Register it on the site and get the following benefits:
- anti-virus protection;
- blocking malicious sites;
- own IP address.
How much does it cost to connect
There are 5 basic AVK-WELLCOM tariffs in Kotelniki, as well as 4 promotions that allow you to choose the best plan. Programs differ in different download speeds and subscription fees. You have the opportunity to choose a connection speed from 14 to 250 Mbps, depending on your personal needs. The fee for the provider's services starts at 249 rubles / month.
Attention! Tariff "Social-1" operates without a monthly fee.
How to connect
- Choose a package.
- Leave a request for connection on the website or by contact phone.
- Meet at a convenient time a specialist who will perform the necessary settings.
- You can also get answers to your questions by phone from our manager-consultant.
Choose the best internet in Kotelniki from a trusted and reliable company that fulfills its obligations 100%.
For more than 5 years with AVK, the Internet is fast, the prices are reasonable, we bought a set-top box for a TV, the figure works fine, there are a lot of channels.))
Very friendly, helpful and competent staff! No matter what the problem is, they will always help and tell you what to do. Thank you for your work.
Highly good internet. I've been using it for six months now. Speed, service - all this is normal. I also use TV from AVK - excellent, a large number of channels, there is always something to watch. I am happy with my provider.
Thanks AVC. I have been using the Internet since 2006 in the city of Kotelniki in the microdistrict. Carpet. Very pleased with the quality of services provided. The whole family uses television regularly. Everyone is happy.
I have been their subscriber for 10 years. During all this time, there was no case that I was disappointed. Constantly new improved rates, interesting promotions, useful services. I'm happy)
With past holidays YOU. The operator Alexey helped me sort out the problem of my laptop. Called him several times with questions and inquiries. Well done, politely and patiently still helped, thank you.
I have been using this Internet for the 2nd year, I am satisfied with everything, the price has never risen, and the speed has been increased several times. I recently found out about the subscription, so now I use it at a discount. In general, pretty good internet.
Contract number 3.198, Eugene. Called 11.10 in the afternoon in Support. Thanks, Dmitry (I don’t know if you have a lot of them there or not), he helped me set up the router step by step. At first I did not know that the site had instructions with pictures on what to do and how to do it. He quickly told me where to find it and we quickly went over all the points. Now, perhaps, I can earn extra money by setting up routers, it's a joke. Keep it up guys! Now everything just flies with my Keenetic Extra router, it used to be good, but it got even better. Thank you!
For 8 years - no complaints! I decided to support the provider, whose long-term client I am. I joined AVK-wellcom 8 years ago. since then I have not been happy. The company is undeniably moving with the times. in those ancient times, when StrongDC was, we communicated well (give me back my 2007))), and since unlimited Internet was an expensive thing local resources were a real treat. but time does not stand still, as well as technology, the company developed, began to promote the coolest IP TV, which is certainly...
A random story happened to me. They stole a scooter from the entrance of the child to cry, I’m in the AVK, they have video surveillance in our houses, I thought they would refuse to help or they would only say to come with the police. I called and explained the situation, they asked me to drive up to their office with a flash drive. I came to AVK, they were greeted kindly and showed everything. Thank you. By the way, the neighbor's kids returned the scooter, there were no losses.
The company is terrible. Positive reviews are written by themselves. For 10 years of work, they simply cannot answer calls when something does not work, and does not work in this company very often. It's just impossible to call. Tip when choosing a provider company - choose it in hopeless situation. Once again I say, the company is a collective farm.
It's not the first time. If you don't know how to work, don't charge!
I called, left a request, promised to come and count everything, and then it began. At first, the manager called me and said that he would come to me now! I was delighted early, because the manager called my phone, but to other customers. Ok - I don’t happen to anyone.) Then I began to receive SMS, stating that I had 11.97 rubles left on the AVK Internet balance. Cool,)) the screen is in the application. And today the masters appeared without a call or notice! Although I left two numbers for communication, I did not order or sign anything. At...
Everything seems to be fine, but recently the Internet began to turn on and off by itself, I call technical support, they tell me - you have problems with the router, call the wizard, I kind of set up the routers myself for two times. But I think God is with him, I changed the router, set it up, the same garbage, they called again and said we were checking and there was silence for 5 days, no decisions.
I connected on 04/10/2013, and on 04/12/2013 everything fell off. With difficulty getting through to the support service, they began to rub me that I had a laptop, and it was because of this that I had a bad contact in the connector connection connector. Before that, there was Kverti and nothing like this had ever arisen. But I had to move and I have no other choice in the provider. Through a regular USB modem from Beeline or MTS, the speed is better!
| 2013-04-12 |
Made an application for connection to the Internet a week ago. They promised to call back within 5 days. Silence. I couldn't get through on any of the phone numbers.
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