Although buying on Aliexpress is quite safe, there are still situations when people do not receive the product or it arrives of poor quality. And then a reasonable question arises: how to return money from Aliexpress? In this article I will describe to you all possible problem situations and ways to return money in each case.
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How quickly can I get my money back from Aliexpress?
I would like to immediately clarify an important point: when returning MONEY IS NEVER REFUNDED INSTANTLY. It may take a few days for your payment to be processed. So don’t panic right away, just wait a little. Here's one of my latest examples:
As you can see, payment processing took at least a day, and in fact the return takes even longer, here’s a recent one.
Now about what situations exist in which you most likely want to get your money back from Aliexpress:
- The goods did not arrive from Aliexpress.
- If the product does not match the description.
- The order was canceled by you or the seller.
- If the product turns out to be defective.
Where will the money be returned?
The money is returned to the place where it was paid to Aliexpress, for example, to your card or your e-wallet if you paid from it.
It may happen that the money freezes (but this happened to me only once and a very long time ago), in this case you can see the movement of all your funds through, through which all transactions on Aliexpress go through.
There you will see what is happening with your payments. If the money is not returned after the specified time, write to official Aliexpress support and they will solve the problem.
What is an Alipay wallet on Aliexpress and what is it for?
How to return money if the goods did not arrive from Aliexpress?
This is the most common problem that can happen to your package. Unfortunately, sometimes packages are stolen along the way, and sometimes the seller himself does not send the goods, in the hope that you will miss the end of the transaction and it will automatically close.
The guarantee and right to return goods ordered on Aliexpress applies to the same cases as in stores around the world:
- The goods were not received in full;
- The product does not meet the stated characteristics;
- The product is defective.
Aliexpress does not provide any warranty for purchased goods, this responsibility rests with the sellers. Before making any purchase, it is recommended that you familiarize yourself with the terms and warranties of the seller. Sellers with a high rating value their reputation very much and try to fulfill all their warranty obligations so that the client is satisfied not only with the purchase, but also with the service.
You can view the warranty statements at the bottom of the product page.
The conditions for providing a guarantee are usually the same for all sellers:
- The warranty period is 12 months;
- Return shipping costs are borne by the buyer;
- The warranty covers any problems that are not the fault of the buyer;
- Seller is not responsible for additional "Free Gift" items.
All issues regarding returns should be resolved directly with the seller. If the issue price is not high, you can negotiate a possible discount on your next purchase, or partial compensation in the form of sending a non-working part for a replacement, or a refund of part of the amount. If you happen to purchase a completely faulty item, send it back and ask for a full refund.
It is easier to solve non-critical problems that arose during operation on your own by contacting a local service center. In this case, you can agree with the seller that he will send you the necessary spare parts for replacement free of charge or reimburse you for their cost. Reimbursement of money spent on replacing a non-working part is a very popular method that solves the problem in a fairly short time. Exchange of goods is a rather long procedure. Sending the goods takes a long time, plus you will have to wait for the goods again.
How to negotiate with the seller?
You can contact the seller via personal messages, indicating your order number and describing the problem, or write a message to the order in the MESSAGE field.
If you offered the seller the option of reimbursement for the cost of replacing the required part at a service center at your place of residence, you will have to provide a scanned receipt.
Don't try to deceive the seller. If your purchase cost you $200 and you are asking for a refund to replace a small part for $190, then of course you won't get anything back. IN large stores Usually there is always a manager who speaks Russian who will help you read the document correctly and calculate losses.
Many people are wary of goods from China, as they consider them cheap and of poor quality. They say that such a product will not serve its owner for long anyway, so why buy it. But, in fact, now everything is completely different. However, we do not deny that there are no low-quality products from China. It exists, but if you approach the purchase of Chinese goods wisely, you can purchase high-quality products, while paying for quality and reliability for very little money. Fortunately, modern Chinese factories have finally learned to work not on quantity, but on quality, which we are certainly happy about. The most important thing is not to stumble upon cheap fakes that are not worth purchasing even for the most low prices that you have just met. Such purchases will only bring you disappointment.
The Aliexpress trading platform could be ideal if it were not for various sellers who try to pass off cheap, low-quality counterfeits as excellent goods.
So, what should we know about buying products on this marketplace?
Let's say you found the product you need, paid for it, and as a result you received either a defective product, or one of poor quality, or one that does not correspond to the description and characteristics at all.
We are faced with a defect, what actions should be taken before and after the purchase.
- You shouldn't buy the first product you come across. You need to work with trusted sellers, read all product reviews. It is most important.
- You need to pay for your purchase after you are sure that the seller has the desired product. Sometimes it happens that the seller, after you pay for the goods, will purchase it himself and then send it to you. We don't need this.
- The opening of the purchased product should be videotaped. This way, you can provide all the evidence that you really bought a low-quality product, and don’t just want to get your money back.
- You opened the product and found no flaws. In general, we can say that we made a profitable purchase. But in this case, you should not immediately confirm receipt of the goods, and leave feedback to the seller to celebrate. Let’s say, “use” the purchase a little. Time will definitely prove its quality. If you confirm the product, then that’s it, your money will not be returned to you.
- All questions, conflicts, claims must be resolved before the deal is closed, otherwise you will “burn out.”
- There is no need to immediately panic if the product turns out to be defective. Write to the seller, upload a video, describe the current situation. If the seller values his reputation, you will resolve the issue quite quickly.
- Let's say there is little time left before the transaction is closed, and you have not yet resolved the issue, then we urgently open it. Under no circumstances should we delay this.
- If there are minor defects on the product that do not play a special role, ask the seller for compensation. Which one exactly, you decide for yourself..
- If the seller promises to provide you with compensation only after the dispute is closed, do not believe him under any circumstances! In most cases, after the dispute is closed, the seller begins to ignore his buyer. And here his high rating no longer plays a role. As soon as the dispute is closed, in 99% of cases the seller will begin to delay compensation, and then completely forget about you. The chances that you will come across a 1% seller are very small, so you should not play roulette. Think sensibly and you can make your money back.
- If the defect is really serious, we will have to send the goods back to the seller. A reliable seller will give you a choice: either you receive the same product, but without defects, or you simply get your money back. By the way, sending a defective purchase will cost the buyer a pretty penny.
- Resolve all issues with the seller exclusively in . There is no need to conduct any personal correspondence. Take pictures or video of the shipment of the goods. There must be a photo of the product itself, a photo of the shipment, as well as a track by which the seller and you can track the location of the defective product. These points will become significant evidence when resolving the conflict.
- If you have already closed the deal, and later a defect “surfaces”, then in such a situation you need to write to the seller and explain the current situation. However, remember, in this case, guarantees from trading platform you won't have. Here you need to rely solely on the integrity of the seller. If the seller is conscientious, you will be able to solve the problem, otherwise the purchase will remain unsuccessful.
Usually sellers make concessions to their buyers, since reputation is extremely important to them. But still, you shouldn’t assume that since the seller has a high reputation, you can completely trust him. Believe me, behind a beautiful mask there may not be the most beautiful face.
What to do if you received a defective product from Aliexpress? The answer is simple - open a dispute and return the money, full or partial amount - it depends on various reasons.
On the pages of the site, I will periodically publish various types of disputes, their conduct and results.
Let's look at the example of one of my orders. We ordered three leggings of different colors, in the end one of them arrived with poor quality seams; the leggings had holes in the seams. This means that they need to be taken to a clothing repair shop in order to give them a marketable appearance.
As a result, a dispute was opened for the entire refund amount. Why all of it? - you ask. Because then the seller is more willing to make contact to resolve this issue. We know from experience that if you start a dispute with sellers over the amount of a few dollars, which is enough for repairs poor quality goods, they still bargain and reduce it. Therefore, it is necessary to escalate the dispute to resolve such issues.
And so, the seller has already maximum amount begins to reduce the price, and we calmly reach the amount we need.
In principle, the procedure for opening a dispute is almost the same, there are small differences, but they are easy to understand. If you don't want to read there is a video at the bottom of the page, you can watch it.
How to return money to Aliexpress if the product is defective
So. Click “Open dispute”. In the new window, click the button, “Refund” only. 
By doing this you choose that you do not want to return the item to the seller. If you want to return your money and him the goods, then click “Return of goods and money,” which I do not recommend you do, since the shipping will be at your expense, except that the seller himself will offer to pay for the return shipping.
We click that we have received the product, then in the drop-down list we select “Problem that has arisen”, in our case “Quality Problems”, in the next window we indicate “Poorly stitched”. 
Next, enter the desired refund amount and describe our problem. To write in English (you can translate from Russian into English using Google Translator), we wrote simply – very poor quality, poorly sewn.
Next, we added 2 photos, in which, in the Paint program, we indicated problem areas with arrows and clicked “Submit.” Please note - the cost of the leggings was $12.41, but we can only request $11.73 due to the fact that immediately before payment the seller made a discount and we actually paid $11.73. And yet, you cannot ask for more than you paid - even if the price for them has risen during this time.
The seller was given 5 days to respond, after which, if he had not responded, the dispute would have been closed automatically.
But on the 4th day, the seller made us a counter-offer, offering us $5 compensation for the defective product or if we want to return the full cost, we must return the leggings to him. Of course, one could disagree with this decision and leave the amount the same or bargain further, but $5 would completely compensate for the cost of the repair. 
Therefore, we accepted his offer, thereby closing the dispute.
If the amount offered by the seller does not suit you, correspond with him, edit the terms of the dispute, and ultimately escalate the dispute.
But usually, if a defective order arrives from Aliexpress, the matter does not lead to an aggravated dispute, since sellers value their ratings and try to solve such problems.
A short video with a similar dispute
I hope the article helps you!
Often when people hear about goods made in China, they associate something of low quality, cheap, counterfeit, hastily made and sold en masse in markets. It is worth noting that this was the case before. Even now you can find low-quality Chinese things. But Chinese industry is moving by leaps and bounds. Currently, numerous Chinese goods They have excellent quality and have conquered the entire world market for quite some time. In addition, most of the world's famous brands have their production plants in China.
But, in addition to quality things, goods are produced in China, as before Low quality, cheap fakes that can break at any time, and also full of defective items.
4. Even if the product turns out to be in working order right away, or there are no obvious defects, NOT WORTH IT hurry to confirm receipt of the goods, it’s better to “use” it a little! As soon as the buyer confirms receipt of the goods, the money from the Aliexpress bank will be transferred to the seller, and the portal will no longer have tools to influence the seller.
5. All issues related to ordering goods must be resolved before closing the transaction!
When the defect in the product is not significant, you can ask the seller for compensation, and only after compensation has been received can the dispute be closed.
In no case should you trust a seller who claims that he will compensate the money in case of closure dispute. In practice, such outcomes do not happen. Even sellers with very high ratings may not send compensation after the transaction is completed. As a rule, all sellers in such cases simply stop responding to letters from their buyers after they have closed dispute and demand compensation.
In case the defect is serious, the buyer will have to send the goods back to China to the seller. In this case, one of the options will be offered: either an exchange for a similar product, or a refund of the entire amount paid for the product. Shipping of the goods back to the seller is paid by the buyer.
It is better to discuss all questions regarding the return of defective goods in a dispute on. It would also be better to photograph or film the shipment of the goods (photo of the goods being sent, a photo of the parcel with the tracking number and address of the recipient, with a mark from the mail, as well as a shipping receipt), as this can become evidence when sharpened.
8. If a defect was discovered after the transaction was closed, the buyer can try to contact the seller and explain the situation to him. In this case, the trading site does not provide any guarantees. But it happens that sellers, caring about their reputation, make concessions. In some cases, the buyer may be asked to send the item to the seller in China for warranty repair or exchange.
Here you need Special attention make the buyer willing to help in this situation. If the buyer is not very willing to make contact, then it is better not to risk sending a defective (or broken) product for exchange or repair. It may happen that the buyer will only waste extra money on shipping the goods to China.
When the seller willingly wants to help, perhaps protects his reputation (for example, by immediately sending the shipping address), it is up to the buyer to decide whether it is worth risking his money, and even the product itself, or not. This also happens quite often.
Happy shopping to everyone Aliexpress !!!
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