Borrow money on Utah. Service Promised payment for mobile subscribers of Rostelecom and TELE2. Conditions for connecting the promised payment

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The Rostelecom operator provides the “Trust Payment” service. You can stay in touch and continue to use television services from Rostelecom even if the subscriber for one reason or another has not paid for these services on time. Currently, many are immersed in work and household chores, due to which they may simply forget to make timely payments for the services provided. Therefore, this option is in demand, and in this article we will talk about who can use it and how.

Who can use the Trust Payment service from Rostelecom?

Before you tell us how to arrange a trust payment in Rostelecom, you need to explain who can use this service. “Promised payment” is available to all Rostelecom subscribers; thanks to this payment, a user who has forgotten to top up his account on time continues to stay online.

Criteria, after confirming which, the user can use the “Trust Payment” service:

the previous promised payment has been repaid;
with an advance payment system, operator services are not blocked for more than 30 days;
with a deferred settlement system, there is no overdue debt for more than 60 days;
the validity of the trust payment lasts for 5 days;
the operator does not charge commissions or other payments for the provision of this service.

The service is available to all users of the Rostelecom operator. Whether it's home Internet, digital television or home phone.

The amount of the "promised payment" is displayed in the total balance, activates the operator this service instantly.

How to take a trust payment from Rostelecom?

In order to activate the "Promised Payment" service, you need access to your personal account. If your personal account has not yet been activated, you can then get acquainted with its authorization.

To receive a trust payment through your personal account, you need:

follow the link "Promised payment" on your page;
select a personal account from the list, then select the service for which this service is needed;
Click the “Continue” button, check that you agree with the terms and conditions and thereby confirm the activation of the service.

In addition to your personal account, you can activate the service using the toll-free technical support number 88001000800, whose operators will help the user to issue a “Trust payment”. Before calling the service service support, be prepared to indicate the number to the operator personal account, as well as passport data specified in the contract. The operator is obliged to clarify personal data, since providing a deferred payment for communication services is a financial transaction.

Why is the "Trust payment" service not activated?

The most common refusal to provide this service is late payment.
It is also impossible to activate the promised payment service if less than 30 days have passed since the provision of such service.
Another reason could be a simple overload of the provider's server. All subscribers of this operator know that funds for services provided are written off on the 20th of every month, therefore, it is on these dates that requests for the promised payment by subscribers increase sharply; the automatic service simply cannot cope with the requests received. You can simply try to re-activate and wait for the necessary services to resume.

How to register in the Rostelecom “Personal Account”?

Personal Area created to manage connected services, as well as to manage your accounts. You can receive information about tariff plans, change the current tariff to a more convenient or profitable one, top up your balance, add or remove services.

The registration itself will not take extra time. First of all, you need to go to the official website of Rostelecom, you can follow the link https://lk.rt.ru. Let's start registration:

The first thing you need to do is come up with your unique login and password and enter them in the designated windows.
second - enter personal data - in special boxes we enter the last name, first name, patronymic, date, month and year of birth, as well as region of residence.
third - indicate contact information - email address, mobile phone number.

After successfully confirming your registration, you can use all the benefits of your Rostelecom personal account at any convenient time and in any convenient place. Even the most inexperienced user will appreciate the simplicity and convenience of managing their services, accounts and tariff plans.

Don’t be afraid to forget your login or password to enter your personal account from Rostelecom. There is a password recovery function that you can use an infinite number of times.

To do this, you just need to select the “Password recovery” menu item on the page, indicate your E-mail specified when registering in your personal account and wait until e-mail You will receive a password recovery link.

The situation when your phone suddenly runs out of money or there is so little left that it’s not worth even thinking about making any calls is familiar to many. And it’s even worse when there is no way to top up your account. What's in similar situation do?

If you are a Utel subscriber, then your problems can be easily solved - you can take the “Promised payment”.

Activate "Promised payment"

To take the “Promised Payment” from Utel, you need to fulfill a number of conditions. In principle, this service can be called a loan. The mobile operator Utel does not have a credit tariff as such. But it is possible to connect the “Promised Payment” and use it in unforeseen situations.

But not everyone can use this service. Firstly, a person must be a subscriber of the Utel operator for at least half a year. But that's not all. In order for this communications company to open a loan for you (and, as already mentioned, this service cannot be called anything else), you must not have any debts to it and actively communicate, regularly paying for mobile phone services.

Only if you meet these requirements can you begin to sign up for the “Promised Payment” service.

To apply for this service, you need to call 88003001800 (short number 11800) and provide your passport details - last name, first name, middle name, date of birth.
In addition, you must explain your purpose of the call - to activate the “Promised Payment” service.
Once all the necessary information has been received, you will be asked to wait to see if the company can provide you with such a service.
As a rule, a positive answer comes quite quickly.
Now you are the happy owner of the "Promised Payment" service.

What does it mean? This means that when you run out of money on your phone, you can continue to communicate, since the amount agreed upon when concluding the contract will be credited to your account. Maximum amount, which can be allocated by Utel, is one hundred rubles.

That is, you can continue talking, since a credit of one hundred rubles has appeared on your account. But you must understand that you will need to repay this loan within five days, otherwise your phone account will become zero (or even minus), and the next time you will not be able to use this service (until you pay off the debt).

“Trust payment” is an option provided by Rostelecom to subscribers who have run out of funds in their account. The client can borrow funds for home Internet, cellular communications and television. If there are no funds on the balance and it is not possible to top up the account, the user can use this option. It is worth telling in more detail what Rostelecom Promised Payment is and how much this function costs.

What is this service and what are the conditions for connection?

It’s worth starting with a description of the Trust Payment. The option from Rostelecom allows you to always be in touch, even if the funds on your balance are empty. This function works simply - the client sends an application through his personal account or with a special request. If the client meets all the conditions for receiving the option, then he is provided with a loan. It is worth considering what conditions the company has set for receiving money:

Only those subscribers of the company who have been using the company’s Internet or television services for at least three months can receive a loan;
the subscriber replenishes the balance monthly with at least 200 rubles;
There are no debts on the account that have a maturity of more than 15 days.

If all these conditions are met, then the client can find out how to take the Promised payment to Rostelecom. The service is provided for both mobile phones, digital and Internet.

How to pay for TV and Internet with credit

If the user decides to take out a loan, he must promise to repay it and also pay for the use of the service. To obtain cash To further view channels on the TV set-top box and access the network, you must use:

Personal Area. Subscribers can connect to services through a Rostelecom account. The service will be available if the user has registered in the Personal Account. Through a computer, you need to go to the official website and log in to your personal account. After this, the client goes to the “Promised payment” tab. You are required to indicate the amount of credit you want to receive as a loan.
Call the number hotline. To access the option, the client can dial 8 800 3001 800 on the mobile number to contact the operator. The company also provides another number 8 800 1000 800 on which the application will be processed. After the connection with the operator is established, the manager verifies the owner’s passport data and then activates the service.
Sending SMS. To take the Promised payment by Rostelecom to the Internet, you need to dial such a combination of 17 *, then write the amount that you need to receive. Sending is carried out to number 100. The money will be credited to the balance within 1 minute. The message is written without spaces.

note
A commission is charged for using the service, the user pays 5 rubles for each activation.

How to get a mobile sim card

To receive a trust payment from Rostelecom to a SIM card number, you need to send a special request. The service can be connected to a SIM card for those customers who use the prepaid payment system. When a user has connected a tariff with a postpaid system, he uses the services on credit. He is given 20 days to replenish the account. But the option can also be used on such a tariff plan if the client has no debt for 60 days. Speaking of prepaid, lending is often the only option to stay connected. A trust payment is required if the subscriber cannot top up the balance on time. There are several options for replenishing a mobile phone:

by calling the hotline;
by sending a message;
using USSD command;
by visiting your personal account;
using the voice menu.

note
If the user orders a credit for mobile communication, then it is provided for a period of 5 days. There are also limits on the amount. The more the subscriber spends on communication per month, the more the company will lend.

Call technical support

This is a simple option for receiving funds that works even if the subscriber has zero on his account. Call to technical support not charged. To contact the operator, you need to dial 8 800 300 18 02 on your cell phone , or number 8 800 1000 800 . The option is activated through the automatic menu. If you fail to do this, you should wait to contact the manager. To make a connection, the user indicates his number, the amount of credit and the term.

USSD command

Sending a short request is considered the easiest and fastest way to receive a Trust Payment. In order to connect to the service in Rostelecom, the subscriber must use the short combination * 100 * 17 # . If the payment is available, an SMS notification will be sent to your phone about the funds being credited. This takes 1-2 minutes. The debt is provided to the subscriber for five days, after which it is withdrawn from the account.

note
You must send a USSD request from the number to which you want to connect the option.

SMS request

This method can be used on mobile communications. To do this, the combination 17 * is entered on the smartphone. The following is the amount to be paid. A request is sent to number 100. Within 1-3 minutes, funds will be credited to the account, and a notification about the activation of the option will be sent to the cell phone.

To get advice from the automatic menu of the company, you need to dial the number 100 * 17 on your smartphone and wait for connection. After that, the user will be taken to the voice menu, where they will be told how to get a Trust Loan.

Personal Area

Not only users connected to the Internet and Rostelecom television can register in the personal account. When using mobile communications, the client also gains access to the account. To activate such a payment through your personal account, you need:

go to the official website of the company and log in or use the mobile application;
go to the “Payment” item, and then find the “Promised payment” section there;
it is necessary to indicate one of the attached accounts, to which the money will have to be received;
All you have to do is click on the order or activation button.

All details of the operation will be displayed on the screen, the client must agree with them by ticking the box. After a few seconds, the funds will be credited to your balance.

When options may refuse connection

There are situations when a client makes a request to connect the service, and in response he receives a refusal SMS. There are several reasons why this happens:

there are funds in the subscriber's account;
during three months Account the user has been blocked (this is fixed in the system);
the client is not registered on the official website as a subscriber of Rostelecom;
within the last month the customer has already used the option;
the user activated the service last month and did not pay for it.

If these options do not work, then the problem may be a server failure. In this case, it is recommended to wait a few hours and try again.

Promised payment is considered a convenient option that allows customers to always be in touch. The service is provided for five days, after which you need to pay off the debt and top up your balance.

The money in the account may run out at the most inopportune moment, which is why a person will not be able to make calls or use other services of the mobile operator. If it is not possible to urgently top up your balance, you can take the Promised Payment by Rostelecom. Thanks to it, you can delay the disconnection of communication services and continue to use the usual functions. First, you should find out what a Trust Payment is, as well as how you can connect it.

Is it possible to take the Promised payment from Rostelecom

Rostelecom is a successful telecommunications company that provides services cellular communication, Internet access, interactive television and other useful functions. To have access to the options described above, you need to deposit money into your account in a timely manner, as well as monitor the balance. Many companies provide their customers with a service such as Promised payment. It helps out in cases where it is not possible to replenish the balance in the near future.

If we talk directly about the Rostelecom organization, it also provides this option. People who haven't used it before should know about it. She has quite profitable conditions, so you can use it if necessary.

What is Rostelecom Promised Payment

Connection methods:

You can use a special combination to install this service for yourself. To begin with, it is worth checking whether it is available for a particular subscriber. To do this, dial *122# and press the call button. If a positive answer comes, then you can use the following combination: *122*1#. With its help, you can connect Trust payment.
Hotline. Some people do not want to deal with connecting the function themselves. It’s easier for them to contact the company’s support service so that they can activate the option through them. To do this, call 8-800-300-18-00, the call is free.
Through the Internet. In this case, you will have to take the Promised payment through the official Rostelecom website. This method will be convenient for those who have access to the Internet and can also connect services themselves.

As for paying for the option, you can make it any in a convenient way. For example, from a bank card, through a terminal, electronic wallets. Mobile phone you need to replenish in the standard way, but you need to take into account that you have to repay the amount of the loan taken.

How to take the Promised payment by Rostelecom in your personal account

The Internet is quite convenient to use in order to take a Trust Payout. Its advantage is that a person can undergo the procedure independently. You can do this from anywhere, you just need to have access to the network. If you have not had to use the official website of the organization before, it will be useful to use the instructions.

Operating principle:

You need to go to the Rostelecom service and log in to it.
Now in your personal account you need to select the section "Internet".
Next, you need to find the function " Promised payment».
You must indicate the amount you want to receive.
If everything is done correctly, then a notification will come about the receipt of funds to the balance.

Now it remains only to replenish the account in a timely manner so that no debt is formed. As you can understand, connecting the option via the Internet is quite simple, you just need to follow the above procedure. If for some reason it was not possible to complete the procedure, it is recommended to contact Rostelecom support service. They will tell you what the person did wrong, and they will help you connect the option.

Any Rostelecom subscriber knows that the provider’s services must be paid by the 20th of each month. And, nevertheless, shutting down the Internet due to debt always comes as a surprise and occurs precisely at the moment when access to the network is really needed. In such a situation, you can pay the invoice by bank card or electronic money through the provider’s website, it remains accessible even when broadband access is disabled. If this is not possible, use the “Promised Payment” service from Rostelecom - the Internet will work for another 5 days.

Who can take the "Promised Payment"

The opportunity to use the Internet on credit became available to Rostelecom subscribers in July 2012. Today this option is included in the package by default. additional services on all “Home Internet” tariffs, and is also available to users of archived tariff plans. Residents of the following macro-regions can use it:

Far East;
Ural;
Northwest;
Center;
Siberia;
Volga;
MRF Moscow and Moscow region.

Any of the private clients with an advance payment system can make the promised payment on the Rostelecom website for “ Home Internet" or " ". Only subscribers of the Ural macro-regional branch can receive a deferment on payment for other company services. To activate the option, you must be a user of RTK for at least 3 months and, preferably, have an account in the provider’s personal account.

Important: the opportunity to use the Internet on credit is only available to individuals. Organizations and individual entrepreneurs cannot use this option.

How to receive the promised payment from Rostelecom for Home Internet?

You can activate the “Promised Payment” service in two ways - yourself, or by contacting Rostelecom specialists by calling 8-800-1000-800. Before calling the support service, prepare the agreement you entered into with the provider. Since the provision of deferred payment falls under the category of financial transactions, the employee will definitely ask you to provide not only the personal account number, but also the subscriber’s passport details specified in the agreement.

If you have an account in your Personal Account, you can avoid tedious calls to specialists. The provider’s website remains accessible even after the Internet is turned off, so you can request a deferred payment yourself. To do this, log in to your Personal Account and go to the “Payment” tab. Find the “Promised payment” link on the page and follow it. Next, select from the list the personal account and service that you want to use as a loan, and click the “Continue” button. After this, all you have to do is check your agreement with the terms of the public offer and confirm the activation of the service.

Attention: in a number of Rostelecom branches the promised payment for the Internet is paid. You will see a message about this when you activate the option in your Personal Account, but when you connect through an operator, they are unlikely to tell you about it. You can find out more about the terms of service for your region on the company’s official website. Go to the “For Yourself” section, select the “Internet” menu item and go to the “Options” tab. In the list that opens, find the “Promised payment” service and click on the black triangle next to the name to see Additional information. Don't forget to first select your region in the site settings!

Features of the service

Many subscribers are interested in the question of how to make the promised payment for Rostelecom Internet for a certain amount. Unfortunately, the provider does not provide this option. If your debt, for example, is 500 rubles, you cannot submit a request for 100, and pay the remaining 400 after registration.

The reason for this is simple - the “Promised payment” in Rostelecom is not a loan of funds from the provider. In essence, this is simply a deferment of payment for services for certain period. When you enter the amount when connecting yourself, you simply confirm by this action that you have received information about the debt. This distinguishes Rostelecom from most providers, from whom subscribers can “borrow” from 100 to 500 rubles, if necessary. For the same reason, subscribers with a credit payment method cannot use the option.

What else should you know about this service? Its validity period is 120 hours or 5 days. During this time, you must pay the bills on which the debt arose. Otherwise, the Internet will be turned off again, and it will be impossible to get a second deferment. Moreover, if you are late in repaying the “loan”, you will not be able to use this option next month.

Internet access is restored usually within 10-15 minutes after submitting a deferment request. But the provider’s website stipulates that this process may take about a day. And it doesn’t matter whether the promised payment was connected through the Rostelecom operator or through your Personal Account - the Internet will not appear faster. Connecting services to RTK is carried out not by a specially trained person, but by an automatic machine. On the 20th of each month, when mass shutdowns occur for non-payment, the queue of applications for “credit” increases significantly, and the system takes more time to process it.

Based on the above, it makes no sense to call the support service and ask them to connect you faster. Unfortunately, operators do not have a magic button to turn on the Internet. There are other ways to avoid interruption in the provision of broadband access. If you know that you will not have time to pay the bill from Rostelecom on time, make the promised payment in advance, without waiting for the service to be blocked. Each subscriber has this opportunity.

Why can't I get the promised payment?!

When making a "Promised Payment" on their own, subscribers may encounter some difficulties. If you are connecting this service for the first time and cannot figure out the procedure in your Personal Account - it does not matter! Watch the video instruction on how to take the promised payment to Rostelecom when your Internet is turned off.

This video can also be found in the "Payment" tab under the "Promised payment" link. If you can't get there, follow the "Video Instructions" link. It is displayed on any page of the Personal Account at the bottom of the screen. You will see a circular menu of videos. You can select the desired one by scrolling the preview with the cursor.

Are you following the instructions, but can’t activate the servant? Perhaps you already have a valid deferred payment plan, or less than a month has passed since the last connection option. You can check it in the same personal account. Go to the “My Services” tab, set a period of 2-3 months on the calendar that appears and select from the list the service for which you are trying to arrange a deferred payment. After making these settings, click the “Show” button and check the dates of execution and repayment of the promised payments in the list that appears. If you last activated this option less than 30 days ago, you will not be able to use the service again.

Another common reason for difficulties with applying for a deferred payment is a banal overload of the provider’s server. As already mentioned, after the 20th the number of requests for the “Promised Payment” increases greatly, and automation often cannot cope with the flow of applications. In this case, your Personal Account will show you a message stating that activation of the option is temporarily unavailable and will ask you to repeat the steps later. If you don’t have time to wait, call the support service and fill out a request through the operator.

To fully use all the services of the provider, it is not enough to know how to connect the promised payment from Rostelecom via the Internet. It will not be superfluous to know some of the subtleties of this service and its design. We hope our article helped you figure them out.