I’ve been eating this cactus called “Smile” for several months now and for some reason I’m not up to the promised smiles. I joined solely because there weren’t many other options. The Internet works disgustingly: there is no guarantee that the connection will not suddenly stop. Breakups often occur at the most crucial moment, during prime time. There can be several gaps per day, they can last 2 minutes or 15. Once there were no gaps for two days. They said that something was allegedly flooded there and that the manager in our house was to blame. According to the tariff, the speed is 70 megabits, but in reality it barely reaches 50 megabits maximum in torrents, pings suck - 100-200 ms - everything lags in games. I have already made requests for support on this issue several times. Their man came a couple of times, changed the router, lazily tried something on for show, said he didn’t know what was wrong and left. At first they tried to tell me that there was something wrong with my computer, but I tried both from the laptop and from the computer and the result was the same. The support says that they supposedly need to change some equipment, they say wait for the network to be modernized, and they don’t promise anything else. In general, as soon as the opportunity arises, I will immediately leave them; I don’t need such quality for nothing.
I connected their TV, in principle everything is fine, the choice of channels is large, and the TV itself does not fail. If something happens, you can connect an additional package; I took the educational and children's packages.
Great provider!
In general, I like the Smile Internet provider, since I have been using its services for almost a year and have no special complaints. Before this, there was another provider that did not work more often than it worked. So when I changed it, I breathed a sigh of relief.
There were no problems with Smile from the very beginning. The guys work quickly. They connected me to the Internet on the day I applied. I submitted a request for connection in the morning, and by the evening they connected it to me. We tested it right away, and only after that I signed an agreement for the provision of services.
A convenient personal account on the provider’s website, several ways to pay for the Internet, and there are bonuses for activity or loyalty. Also in your personal account you can improve or worsen your tariff plan. Comfortable.
The Internet itself works stably. I have a tariff of up to 100 Mbit/s. It is clear that 100 Mbit/s is extremely rare. Most often late at night. Usually about 70 Mbit/s and that’s enough for me.
The support is working fine. Not so long ago the Internet did not work for a day, it turned out that there were problems with the cable. After the call, the technicians arrived and fixed everything. They didn’t take any money for it, they say repairs are included in the price of the tariff. I was pleased with this level of service.
Things are not always stable
Several months ago I connected to the Internet from the Smile provider. It works, but there are also many disadvantages. The Internet speed is quite good, but the connection is often interrupted, conversations with technical support may lead to nothing and you can only wait. Fortunately, for me these problems are not critical, and I can be without the Internet for some time, but it’s still unpleasant! I would not recommend this provider to my friends, but I would like the company itself to work on stability and on the work of your technical support, yes, there are normal guys there, but there are also those who do not understand anything at all.
They provide poor quality services!
I have been using the services of an Internet provider not so long ago, but this company has already managed to prove itself not very well. Firstly in technical support It’s impossible to get through by phone, you have to wait a long time for a specialist to answer. And if you do get through, it turns out that they can’t or don’t want to solve your problem. The quality of the Internet also leaves much to be desired. The declared speed simply does not correspond, which is why it is not comfortable to use the Internet from several devices. In general, I’m thinking about changing my Internet provider, because I would like more care for the client.
Good internet
I chose this Internet provider for myself based on numerous recommendations from friends and acquaintances. One hundred percent satisfied with how the Internet works. The quality of the Internet connection is good, does not freeze, the connection is fast. Normal, reasonable price, happy. If necessary, I call technical support, they will always help solve any problem related to the Internet, they are polite and responsive! Satisfied.
A month ago we connected to the Internet from this provider. It took me a long time to choose from all the providers, but I came to the conclusion that Smile suits me better in the price category.
There were no problems with the connection. I left a request on their website, they called me the same day to confirm, and two days later the experts arrived. Connecting and testing did not take much time. The fact is that I already had the Internet from this provider in my housing complex, and this simplified the connection. The craftsmen brought a contract for the provision of services. The first month is free for a new user, so there was no need to pay anything right away.
According to my tariff, my Internet speed is 200 Mbit/s. Movies are downloaded in HD quality in approximately 3-5 minutes, that is, the speed is good. But this speed is not always the case. Morning and afternoon only. In the evening, of course, the speed drops, since the influx of users is large, as far as I understand. At night the speed is generally ideal.
During the month of use, the Internet never lagged, so in terms of the quality of service, I have no complaints. We'll see what happens next, but I hope there won't be any problems. So far, I am pleased with the choice in favor of this provider.
unprofessionalism
I have been using the Internet from the Smile company for at least 1.5 years in Shchelkovo. I am very dissatisfied with the work of this operator. Firstly, my TV set-top box, or rather the remote control for it, broke down in the department Maintenance They told me that they don’t have TV set-top boxes yet, but when they do, they will bring them. OK. I call after a certain interval, they answer me that you know, but they have been dismantled. Or maybe it wasn’t, gentlemen?! They offered me to buy this stupid console myself, but you just have to pay for the setup. Second point. During vacation, I often turn off the Internet so that I don’t get charged AP. They did not have such a shutdown function. They advised me to turn off the router and write a letter. Where the text was compiled by them and upon arrival they will recalculate me. As a result, as it turned out, during my absence, my Internet was turned off for non-payment; when I called, it turned out that they would be able to recalculate, unless the services were provided through the fault of the company. Why deceive. The company is completely unprofessional in my opinion.
Smile is not ADSL)))
I recently switched to Smile. Before that, I used the services of an ADSL provider, where there was no such high speed. There weren't many TV channels, so I wanted to expand the review. I connected digital TV, now there are many channels and the television does not disappear. My Wi-Fi router was on the list recommended by the company, so the installation was done for free. But even if I had to pay, I would not refuse such an offer. The TV works well, I didn’t notice any network failures either. There were no problems with interruptions, but I contacted support several times. The issue was resolved over time.
Completely satisfied.
I would say that this is simply an excellent provider. I have been using the services of the smiley provider for several years. And I can say that they always strive to improve themselves, both in quality and in service. Their Internet is excellent and maintains its speed quite well, one hundred megabits are constant and work quickly without any restrictions. Payment is also not high monthly, replenishment is possible without leaving home and in several ways, not only with a bank card but also with electronic wallets, which is convenient for me. The television is simply of excellent quality, although there aren’t many channels like for me, it’s not slag, and all the interesting ones are worth watching. Adequate support.
Smile is a Moscow telecom operator, which after nine years of independent existence joined the Virgin Connect group of companies, which in turn is part of the Virgin Group. The provider’s services also extend to the Moscow region and are available to both individuals and to corporative clients. Through the Smile personal account, subscribers are provided with the functionality necessary for remote control services.
Personal account features
Customers who have connected to the provider telephone, Internet or digital TV are allowed to carry out operations on personal account subscriber through Smile’s personal account, for example:
- View information on the contract and connection.
- Set up automatic payment to have continuous access to the desired service.
- Pay for services online using bank cards and electronic wallets.
- Track the amount of traffic consumed (for Internet services from Smile).
- Extend the use of a service that was not paid on time for 5 days by activating the “Promised payment” option.
Registration and login to your personal account
The official Smile website allows new subscribers to inform the operator of their interest in its services through electronic form, available by clicking the “Connect” button. Filling out the form will not take more than five minutes - the client only needs to provide a name, mobile number and, if desired, email, and also check the boxes next to the required services from the proposed list. The company's employees register and process the application, and the client receives a call back, during which all connection details are discussed.
After the service is activated, the subscriber receives an information card with identification data - password and login, which are a pass to Smile’s personal account on the provider’s website.
All subscribers use a single authorization form, but their credentials differ in the prefix. Users of telephony services log in using a login in the tel* format, the account of users of television services is protected by a login with the prefix *iptv, for Internet accounts a prefix is not required, and the login coincides with the username for establishing an Internet connection. In addition to the login, a mandatory means of identifying the client for access to the personal account is a password, which is initially issued by the operator, but can be replaced on the first visit to the account.
| Speed | very bad | |
| Availability | very bad | |
| Support | very bad | |
| Price quality | very bad | |
The worst provider (aka Virgin Connect)
It could only be worse in a remote village. I connected 3 years ago, chose from three operators, one of them was Virgin Connect, having already had bitter experience then, I did not tempt fate and my nerves. Connected to Smile. Everything worked fine for a while, then problems and crashes started. Technical support became arrogant, the client is always to blame, and then I found out that the company was bought by Virgin Connect. In the summer of 2018, work was carried out for almost 2 months, they were fed “breakfasts” and there were no exact dates for stable work. In my house it turned out that they are a monopoly, there are simply no options, and the impudence of this sharashka office knew no bounds. I am an editor major publication, I had to take advantage of my position (I often work from home) and give them a hard time. Immediately after social media The directors found me and began to apologize (only under the pressure of public outcry did they begin to think about the clients). There were no problems for almost 5 months, and now everything is all over again. I made a mistake about the modem, I went and bought a modem (no, it wasn’t the modem). Disgusting and disgusting technical support, lack of any desire to solve the problem in a timely manner (according to the contract, within 48 hours). That’s exactly what they answer, what does the contract have to do with it. In general, a solution was found - a local provider came to the house. Never, ever use this provider. Expensive, unreliable, the client is always to blame, so save your nerves. In general, hello to Richard Branson.
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