Virtually every commercial firm in the list of counterparties you will find the name " Transport company"PEC" Reviews about this company are different, contradictory. It is useful to learn about their content before ordering services for the transportation of goods or correspondence from the First Forwarding Company.
About company
TC "PEK" is one of the largest players in Russian market cargo transportation. The enterprise was registered at the turn of the millennium, in 2001. Now there is a branch of the forwarding company in almost every city in the country. Car travelers daily meet branded PEC trucks on their way. There are already several thousand of them on the balance sheet of the enterprise.
"First Forwarding Company" offers both the services of a carrier and courier service. Despite the fact that the main direction of work, which brings the greatest profit, is the transportation of goods on orders of organizations, the company's management is increasingly developing and improving services for individuals.
PEK will accept any furniture, household appliances and even correspondence for transportation. Moreover, as reported in the advertisement, transportation will cost 3-4 times cheaper than when contacting a courier service. For what?
The fact is that PEK combines cargo from several customers (companies and individuals) in one vehicle in such a way that the truck passes the shortest and most convenient route. It doesn't matter to the client which way his things go. It is more important to receive the cargo at the destination by a specific date, safe and sound. This is the basis of the work system of the "First Forwarding Company".
Location of offices and terminals
The city where the head office and the control center of TC PEK are located is Moscow. There are also 6 distribution centers in the capital, where goods are stored, received and issued.
The most large-scale cargo operations are carried out by the main ("Vostok") terminal of the TC "PEK", Moscow. Its address is Vyazovsky pr-d, 4, building 19. In this distribution center both storage and acceptance-issuance of transport items are carried out. There, things are packed in special containers. It should be noted, however, that some terminals are only engaged in the acceptance (or, on the contrary, the issuance) of goods.
Almost all cities that are regional centers, customer service offices are open. From a geographical point of view, the First Forwarding Company has spread its activities so widely. Reviews confirm that it is convenient for the partners of the company. Solving the issue, for example, with the Moscow office of the enterprise, you can always contact the employees located in your hometown.
Branches of TC "PEK" are available in Samara, Novosibirsk, Yekaterinburg, Ufa, Vladimir, Kaliningrad, Astrakhan, Kurgan. Offices have also been opened in smaller settlements, such as, for example, Balakovo, Togliatti, Almetyevsk, Biysk.
Customer reviews don't overly favor the location of the company's terminals. After all, many private and legal entities You often have to get the goods yourself. Not all customers want to spend extra money on paying for services for the delivery of goods to their homes, offices or warehouses.
Terminals "PEK" are located, as a rule, outside the city, in not the most convenient places. They are hard enough to find. Customers who receive or transfer the item of transportation once (not on a regular basis) are forced to ask other drivers for directions.
The areas of the bases of the TC "PEK" are very large. Already being in the territory rented by the company, customers wander for a long time, looking for which particular warehouse they should contact.
Cooperation with online stores
Currently, TK PEK (Moscow) is actively developing cooperation with online stores. In fact, the company now performs, among other things, the functions of a courier service. Such services are provided mainly by the subsidiary of TC "PEK" - Easy Way. It employs 7,000 professional couriers.
The company renders using 1000 own trucks. More than 150 points of issue of goods have already been opened. Couriers delivering parcels to customers have the authority to accept payments for purchases, including through mobile acquiring devices.
Cargo tracking
The company TK "PEK" (Moscow) organized one system control over the movement of goods.
Clients have the ability to independently track the routes that their packets go through. There are three ways to do this.
- Online monitoring system on the corporate website of the TC "PEK". Cargo tracking is carried out as follows: in the window that appears, you must enter the invoice number. The system will indicate:
- location of the subject of shipment;
- the address of the terminal where it will be delivered;
- Estimated time of arrival of the package.
- SMS informing. The client can connect to such a notification system at will at the time of placing the order.
- Monitoring the status of delivery through a personal account. This is the most convenient and efficient way. They are usually used corporate clients"PEC". Address personal account the customer receives upon signing the contract.
A feature of the cargo tracking system in TC "PEK" is that the client can determine exactly where his package is at any given time. The program will record all intermediate points and terminals through which the subject of shipment passes.
Some customers are amused by the geography of their packages. Sometimes cargo passes through 6 or more cities before falling into the hands of the recipients.
Service cost
How expensive is delivery by the PEK transport company? The cost depends on the following factors:
- cargo weight,
- its dimensions,
- route length,
- type of transportation (ground or air),
- package,
- Availability additional services.
If, for example, the participation of an air carrier is required, delivery will cost much more.
The cost of services, both approximately and accurately, can be calculated in advance. Delivery of TC "PEK" is chosen by experienced customers. They know how prices can vary greatly between companies.
For customers who are thrifty about finances, it matters that there is an online calculator on the website of the TC "PEK". If you specify the exact transportation parameters in the program, the system will display the final cost of cargo transportation. It can be safely compared with the offers of other forwarding and courier services.
Feedback from individuals about the experience of cooperation with PEK contains information that the transportation of a small item will cost about 300 rubles. Transportation cost household appliances or furniture is 15 thousand rubles. and more.
Of the additional services, the most demanded is a special rigid packaging - wooden pallets. Of course, many items can be folded into ordinary carton boxes. But in transit, such packaging can be severely damaged. Buying wooden pallets guarantees that nothing bad will happen to the contents of the package.
You can also insure the cargo in transit against damage and loss.
About the features of document management
The company pays great attention to the correctness of paperwork. On the one hand, it is very convenient for customers that the necessary samples, forms are presented in attachments on the website of the TC "PEC". Power of attorney for sending and receiving cargo, inventory, cover letters, acts - all this can be quickly downloaded from the directory and filled with data.
On the other hand, the employees of the First Forwarding Company are too pedantic in controlling the correctness of filling out the forms. This often irritates customers.
In particular, there are situations when the PEK employees themselves mistakenly send the cargo to the wrong city. In order to redirect it to the correct address, the forwarder's representatives ask the client to write a statement. If the document is drawn up with any defect (from their point of view), it is not accepted. This is an occasion for serious negativity on the part of customers.
There are also situations when PEK employees, on the contrary, are too careless about the implementation of mandatory procedures. Some recipients of parcels (mostly private individuals) are worried, for example, that couriers do not always ask for a passport. After all, this means that packages can be transferred to any other people who introduce themselves by their names.
About the safety of goods
How reliable is the PEK transport company as a carrier? Reviews on this topic are different. The content is disturbing. The company's customers vied with each other to tell stories that the fragile and breakable items contained in the parcels were broken and broken. Among these:
- tableware,
- technique,
- mirrors,
- glass pieces of furniture.
Clients who received goods that were no longer actually usable wrote complaints to the management of the TC "PEK" (Moscow). Most often, in response to such requests, a short letter was received explaining that the organization is not responsible for the safety of the cargo if the customer did not pay for additional packaging - wooden pallets. In such situations, it is probably possible to see the correctness of forwarders. It is really very difficult to ensure the safety and integrity of fragile items in transit if they are transported in ordinary cardboard boxes.
However, on the Internet you can also find reviews of customers who ordered expensive wooden pallets. Some of them also put special marks on the boxes, indicating that the contents of the package should be handled with care. At the same time, the movers, as the reviews say, did not take care of such packages at all. Almost in front of the customers' eyes, the employees of the TK "PEK" company threw wooden pallets into a common pile, stepped on them with their feet, sometimes accidentally ran over with carts.
Some experienced PEK customers recommend wrapping cardboard boxes on top with a transparent film in several layers. According to them, the cargo in this case is protected much more reliably. In addition, it is easier and more pleasant to unpack packages, as the box itself remains clean.
Theft of valuables from parcels
Some of the negative reviews dealt with the theft of package contents. Clients of TC "PEK" faced situations when boxes with things were clearly opened and some of their contents were lost. When the subject of the parcel is, for example, a large number of items of clothing, it can be quite difficult to describe each item in the documents. In such cases, the contract for carriage shall indicate simply the total number of seats. Customers subsequently cannot confirm with anything that some things were missing from the boxes.
It also happened that when transporting a large number of seats, one of them disappeared. At the same time, at the destination, the contents of other boxes were re-divided into parts in such a way that the total number of places remained unchanged.
Often in similar situations Even getting an insurance policy didn't help. Customers who applied for a refund were denied.
Judging by the opinions expressed on the network, sending TK "PEC" is not a very reliable way to deliver things to their destination safe and sound. Although, as you know, the authors of reviews are not always objective.
On the promptness of resolving issues
How quickly does PEK transport company solve customer issues? Reviews report that through " hotline» It is very difficult to solve any production issue.
The client does not have the opportunity to communicate every time with the same employee who could solve any issue. There are specialists who deal only with the delivery of goods. The accounting department that issues invoices for payment works apart from them. Telephone operators cannot give an exhaustive answer to any question. Customers also note a long wait time for an email response.
Corporate style of communication with clients
However, on the Internet there are a lot of positive reviews from the clients of the PEC TC on the topic of how the company's employees communicated with them. On the phone calls polite girls-operators answer, who always try to get to the bottom of the issue and find a solution. Their communication style is a bit like "computer".
But many clients like, for example, that at the end of the conversation, employees are always interested in what else they can help. It is customary to ask such clarifying questions to interlocutors in accordance with the corporate standard.
However, the rest of the company's employees, as the reviews say, do not hesitate to use harsh language. In a conflict situation, they can be rude. Therefore, some clients get the impression that the "telephone girls" do not seem to know at all what is happening in the PEC shopping mall.
To track your package, you need to follow a few simple steps.
1. Go to home page
2. Enter the track code in the field with the title "Track mailing"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.
If the status of the mailing does not change for 7 - 20 days, do not worry, it normal phenomenon for international mail.
If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.
If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
The first forwarding company is one of the largest providers of cargo delivery services, which operates on the territory of the member countries of the Customs Union of the EAEU: Russia, Belarus and Kazakhstan. PEK entered the logistics market in 2001 and by now has built a strong reputation as a reliable provider of cargo transportation and delivery services.
PEC organizes the delivery and tracking of goods over a variety of distances, taking into account the characteristics of the composition of the cargo and the requirements for transportation. The delivery route can be laid out taking into account the use of different types of transport: road, air and rail. PEK branches are open in one hundred and eight settlements.
Delivery is carried out from one branch to another. At the same time, the maximum distance for the transportation of cargo of the First Forwarding Company from the branch to the destination is 300 km. This is relevant for clients who live or work at a considerable distance from PEC offices.
PEK accepts both small and large loads for delivery.
No matter how complex and fragile your cargo is, PEC specialists guarantee careful delivery to any of the one hundred and eight points on the map within the service area. The cost of delivery of PEK cargoes is competitive in the market, and the level of reliability is very high. A prerequisite for sending the goods is the careful packing of your property by the employees of the PEC branches. For fragile goods, PEK uses elements of high-strength packaging: palletizing, crating, safe bags and boxes.
The PEK company offers its customers the ability to track the movement of goods by waybill number.
PEK cargo tracking by waybill number
- enter the number of the consignment note in the search bar on the site or register in your personal account;
- get up-to-date information the location of your cargo;
- subscribe to automatic notifications when the status of the shipment changes.
When your cargo passes the next control point, the status of this shipment will be updated and you will receive an e-mail or SMS with a notification. You can track cargo of any complexity, as the company offers transportation not only on simple, but also on compound routes. You no longer have to keep in mind the time of arrival of your goods and parcels, as all information will be stored in your personal account..
Today 1 direction was tracked (parcel)In this section you will find a modern and convenient service for fast and accurate tracking of parcels, cargo and postal items delivered by the PEK logistics company. The company "PEK" provides services for express courier delivery of parcels, cargo and postal items throughout the territory Russian Federation and beyond. The PEK company has a large network of regional offices in Russia, and total area her storage facilities is over 100,000 m2. The company provides the population with a wide range of courier and logistics services, carrying out transportation and delivery in Russia, Kazakhstan, as well as the delivery of goods from China. This company is very popular high quality transportation of goods and relatively short terms their delivery.
With the help of this service, in just a couple of minutes you can track the exact location of a parcel, cargo or postal item delivered by PEK.
How to track by number?
Tracking the transportation and delivery of a parcel, cargo, postal item by PEK is quite simple: to do this, you need to enter a barcode identifier (track number) in the “# Tracking number” box. You can find this identifier or track number of the postal item on the invoice - it is located in the upper left corner under the heading of PEK LLC. After entering it, click on the "Track" button or press the "Enter" key.
What are tracking numbers
When registering a shipment by PEK, all parcels, cargo and packages are assigned a unique number. This number contains 12 characters, including letters, numbers, a dash and a slash.
An example of the track number of the company "PEK":
ASVLE-6/0511
Why can't I track my package?
How to track by number if your tracking request failed? The PEK company works smoothly and reliably, so situations where it is impossible to track the parcel are quite rare and most often caused by two reasons:
The track number was entered incorrectly in the "# Tracking number" box. Carefully check the correctness of its introduction.
The parcel has not yet been registered in the PEK database. According to the rules of this logistics company, parcel, cargo or postal item must be registered in the database within 24 hours after they arrive at the warehouse of the department. Try again to track the parcel by track number the next day.
C.O.D
When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.
Amount payable
Upon receipt of the parcel or cargo, the manager will tell you the amount to be paid. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of goods or parcels by PEK. The amount payable will be calculated in Russian rubles.
Payment option
PEK has two payment options:
Cash. To be made in cash upon receipt of a parcel or cargo from the company's warehouse or upon delivery by a courier to the specified address.
Cashless payments. In some branches of the PEK company, there is the possibility of cashless payments with Visa or MasterCard payment cards.
Delivery methods
The PEK company provides its customers with services for the transportation and delivery of parcels, postal items and cargo to the warehouse of the company's branch or by targeted delivery to the recipient's door. Delivery from the door of the sender to the door of the recipient is also possible.
How to receive a parcel or postal item?
In order to receive a parcel or postal item, you need to come to the office of the PEK company indicated in the appointment and present a document proving your identity. This may be a civil passport, a foreign passport, a military ID, a certificate of release, or another identity card that temporarily replaces a passport. In some cases, it is possible to receive a parcel on a driver's or pensioner's license. If the address of the recipient is indicated in the shipment, then the parcel, cargo or postal item will be delivered to his address to the door.
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