To track your package, you need to follow a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movement between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.
If the status of the mailing does not change for 7 - 20 days, do not worry, it normal phenomenon for international mail.
If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.
If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
In order not to be mistaken in the estimated delivery time of the parcel, you should know what this or that status means. On this page, we will consider in detail all possible statuses so that you do not experience difficulties in determining the location of the package.
Postal statuses when tracking shipments from abroad
Reception.
This status implies that the sender has completed all the required forms, including the CN22 or CN23 form (customs declaration), and the parcel has been accepted by the postal or courier service. Simultaneously with the receipt of the shipment, an identification number is assigned, according to which tracking takes place in the future.
Arrival at MMPO.
MMPO is a place of international mail exchange. On this stage the package is going through customs control and registration. After that, the service employees prepare a grouped international shipment.
Export.
One of the longest periods in the delivery of postal items. This is due to the fact that it is unprofitable to send a partially loaded aircraft, so you have to wait until a sufficient number of parcels are sent to one country.
In addition, to optimize logistics processes, shipments can be delivered in transit through other countries, and this also delays delivery time.
It is impossible to name the exact duration of the parcel's stay in export. But on average, it ranges from two weeks to one and a half months. Moreover, on the eve of the holidays, this period may further increase. But if more than two months have passed since the receipt of the "Export" status, and there are no changes, you should contact postal service, performing the delivery, with a statement on the search for the shipment.
Import.
This status is assigned to a shipment in the Russian AOPP (Aviation Post Office), where it arrives from the aircraft. Here, according to the service regulations, parcels are weighed, the integrity of the package is checked, a barcode is scanned to find out the place of departure, the flight number is fixed, and it is determined to which MMPO the parcel should be sent. The time it takes for an international shipment to arrive at the AOPP depends on the workload of the branch and its employees, but on average it is 1-2 days.
handed over to customs.
After sorting, the parcels are sent for customs inspection, where they pass through an X-ray scanner. In the event that employees customs service there are suspicions of illegal transportation of prohibited substances or items, the shipment is opened and examined in the presence of an inspector and a responsible operator. After that (if the fact of transportation of prohibited goods was not confirmed), the parcel is packed again, an inspection report is attached and sent along the route.
Delayed by customs.
This status is optional. It is assigned to a shipment only in cases where customs officers detect a weight exceeding the allowable norm, a value of more than 1000 euros and other violations. In this case, the recipient will have to pay additional fees. If there are no violations of customs legislation, the parcel bypasses this status.
Customs clearance completed.
After receiving this status, the parcel is again transferred to the place of international postal exchange, where it is processed by the branch staff. In some cases, this status may be replaced by “left MMPO”.
Arrived in sorting center.
From MMPO, the shipment arrives for sorting. There are postal sorting centers in all major cities. As a rule, the parcel is sent to the center closest to MMPO, where logistics service employees develop the best delivery route to the point of issue.
Left the sorting center.
This status means that the parcel went along the delivery route. The time it takes for it to arrive at the recipient depends on several factors, including traffic congestion, remoteness of the region, etc.
There are sorting centers of the Russian Post in all major cities.
Arrived at Sort Facility N.
Upon arrival in the recipient's city, the parcel is delivered to the local sorting center. From here, the goods are distributed to post offices or other points for issuing orders. Delivery speed is affected by: traffic congestion, weather conditions, distance. For example, delivery in the city takes no more than 1-2 days, and in the region, the shipment can be delivered in about a week.
Came to the place of delivery.
After the shipment arrives at the nearest post office, it is assigned this status. Further, postal employees are required to issue a notice and deliver it to the addressee within 1-2 days. In fact, this period may be slightly delayed, so it is better to use the My Parcel tracking service. As soon as you see the status "arrived at the place of delivery", you can go to the post office. It is not necessary to wait for notification, since postal employees are required to issue the item by identification code(tracking number). Upon receipt, you must have a passport with you.
Delivery to the addressee.
This status is assigned to the parcel after it is received by the addressee and means the end of the journey.
Domestic Russian shipments are assigned the same statuses, with the exception of those related to the customs stage and MMPO. Therefore, the information will also be useful for those who make purchases in Russian online stores or expect a package from loved ones living in another city or region.
Now you know the interpretation of each status and you can not only determine the actual location of the parcel, but also roughly calculate the delivery time.
Sending and receiving letters, parcels, parcels is part of modern life. Every day, millions of people receive treasured boxes or envelopes. Russian Post provides many services, one of which is package tracking. What does it mean: "Left the sorting center"? What other statuses are there? if her number is not tracked? About this in the article.
Post office
The Russian one, which is the operator of the postal network and the backbone enterprise, is Russian Post. What does it mean: "Left the sorting center"? This status is often encountered by senders or recipients using mail services. If the client sends a parcel, letter or parcel, then the shipment is assigned a special track number. It can be used to track location.
Russian Post offers its customers different kinds services (reception, processing, transportation, delivery, translations), exchange of written correspondence, international postal items. Besides, domestic company stores postal items, goods, cargo, distributes advertising, issues pensions, allowances, payments, accepts housing and communal payments, signs and distributes periodicals. "Mail of Russia" is also engaged in printing activities (creates and distributes postcards, stamps, envelopes, albums, catalogs), sells various goods wholesale and retail.
Many are interested in: does mail work well? What does it mean: "Left the sorting center"? This status may mean that the parcel or letter is already on its way and will soon arrive at its destination. Russian Post, despite the criticism of this organization, is working properly. Last year alone, she delivered more than 50% of orders from online stores. This is almost two hundred million parcels, one hundred and thirty million of which are international shipments. The postal service earns most of its revenue from providing financial services, written correspondence, parcels and EMS shipments. The structure of the company includes the central administration, which consists of 22 divisions and 10 macro-regional branches.
Peculiarities
What does it mean: "Left the sorting center"? This is the question that is asked by the clients of the Russian Post, all who are recipients. Sorting center - automated. It sorts letters, parcels, parcels by branches and district post offices and processes outgoing items from all over the country. After the sender puts the envelope in the mailbox, it is taken out, sent to the post office, weighed and stamped with the date. The letters are then taken to a sorting center.
More than a thousand employees work at such an enterprise. In terms of area, the center occupies twenty-nine thousand square meters, and it is located in Podolsk (Moscow region). What does it mean: "Left the sorting center"? This status means that the letter or parcel is sent to the recipient's post office. It is determined by index. They process in the center except for letters, parcels, parcels, EMS items, valuables, registered letters and departures. Time sorting lasts twenty hours. Three million shipments pass through the center daily.
Statuses
Status "Left the sorting center" - what does it mean? Before the recipient receives the package, it will go through many different stages. For example, the status "sorting" means that the shipment is still in the sorting center. Parcels are stored in special export bags, which are opened, sorted and repacked. The status "Arrived at the sorting center" means that the package has been delivered for sorting and distribution. If the shipment "arrived at the international exchange", it is at customs, inland, or waiting to be sent abroad. The designation "Left the place of international exchange" confirms the export operation.
What does it mean: "The parcel left the sorting center"? If the recipient, after entering the identifier number on the site, saw this status, then the parcel will soon arrive at the post office. The final designation "arrived at the place of delivery" indicates that the recipient should contact the post office and pick up the item. Do not forget to take your passport in this case.
Identifier
If the parcel left the sorting room, it means that it will soon reach the recipient. The tracking number of the shipment or the postal identifier comes to the rescue. This is a unique code of numbers that is assigned to all parcels. There is a domestic Russian track number and an international one. Usually it is indicated on the check, which is issued after the registration of the departure. If the parcel was sent after buying the item in the online store, the customer is sent an identifier with which to track the shipment.
To do this, go to the Russian Post website, enter a number consisting of fourteen digits divided into semantic parts, click "OK". After processing the information, the user will see information about the status of the shipment. If the status "Lviv. Left the sorting center" does not change for a long time, it means that the parcel is already in. If the information is not updated for a long time, the shipment may have been waiting for the recipient for a long time.
How much goes
What does it mean: "Processing. Left the sorting center"? If the recipient, after entering a unique identifier number, found such an inscription, this may mean that the parcel is still in the center or has recently been sent. In terms of time in Russia, parcels go for about two weeks, depending on the distance, weather conditions and other factors.
Letter
What does it mean: "The letter left the sorting center"? This status sometimes means that the information on the site has not been updated for a long time. In the center, operators receive incoming letters, read the barcode, and register. All data is uploaded to the official website of the Russian Post. You can track the path of the letter using the identifier. Containers with written correspondence, express mail and parcels are distributed between workshops. Sorting process but not completely. Employees scan each correspondence manually and register it.
Package
What does it mean: "The parcel left the sorting center"? This status often indicates that it has been sorted and shipped to its destination. In Podolsk, parcels are distributed through six automated lines. The first is used for international shipments, the second for small cargo, and the rest for regular parcels. Shipments are loaded manually, parcels are scanned and sorted automatically. In addition, they are checked for the presence of explosive substances.
Another article on the topic of package tracking will tell you about what exactly happens to the package along the way, what is hidden under various tracking statuses, and why packages take so long.
First of all, I would like to remind you that the Mail is the Mail, you should not expect miracles from it, and you should not hope that the parcel will arrive to you from China in three days. International parcel delivery is a troublesome business and includes many operations that are performed at different speeds, depending on seasonality (the most critical time is from mid-October to mid-March) and various force majeure events (warehouse fire, flood, typhoon, etc.). ).
So, let's consider the path of the parcel from China to Russia, dwelling in more detail on each tracking point.
- 2013-08-12 00:00 Reception, Guangzhou, Russia
- 2013-08-12 21:52 Reception, China 510010
- 2013-08-13 00:00 Export, Sorting, Guangzhou, Russia
- 2013-08-13 00:00 General package packing, Guangzhou, Russia
- 2013-08-13 13:47 Export, China CNCANA
- 2013-08-14 00:00 Sent by Airmail, CAN, Russia
- 2013-09-10 22:52 Import, 104001 Moscow PCI 1, weight: 0.106 kg.
- 2013-09-11 05:00 Accepted by customs, 104001 Moscow PCI 1, weight: 0.106 kg.
- 2013-09-11 05:07 Customs clearance completed, 104001 Moscow PCI 1 Issued by customs, weight: 0.106 kg.
- 2013-09-11 18:37 Processing, 104001 Moscow PCI 1 Left the place of international exchange
- 2013-09-22 03:49 Processing, 140983 Moscow Asc Parcel Shop Sorting
- 2013-09-22 18:40 Processing, 140980 Moscow Asc Logistics Shop Left the sorting center
- 2013-09-24 04:54 Processing, 102104 Moscow Yaroslavsky railway station PZHDP shop 3 Uch 3.1 Arrived at sorting center
- 2013-09-25 11:14 Processing, 160960 Vologda MSC Arrived at sorting center
- 2013-09-25 13:42 Processing, 160960 Vologda MSC Left sorting center
- 2013-09-27 00:00 Processing, 160960 Vologda MSC Left sorting center
- 2013-09-27 14:19 Processing, 160000 Vologda Arrived at the place of delivery
- 2013-09-30 10:28 Processing, 102102 Moscow Yaroslavsky railway station PZHDP shop 1 Left sorting center
- 2013-10-01 00:00 Delivery, 160000 Vologda Delivery to the addressee, weight: 0.106 kg.
The order was placed and paid for on August 1, 2013. The track number was issued on the 3rd, from that moment 9 days passed before the seller took the parcel to the post office.
Get used to it - this is a widespread practice of the Chinese, well, they don’t like to run to the post office every day, so they carry the parcels at once in a bunch and not very often.
Why is this happening? Everything is very simple - sellers book track numbers at the post office in order to arrange parcels not at the office, but directly at the workplace, so the fact that you were given a number does not mean that the parcel was actually delivered to the post office.
In rare cases, sellers completely “forget” to take the package, so if more than 10-14 days have passed after you were given the number, and the package is still not tracked, open a dispute and demand a full refund of the cost of the goods. This usually does a wonderful job of speeding up shipping, and sometimes sellers just refund the money.
2013-08-12 00:00 Reception, Guangzhou, Russia
The first entry in the tracking tells us that the parcel still got to the post office. The branch that received it is located in Guangzhou, and the parcel itself goes to Russia.
2013-08-12 21:52 Reception, China 510010
The next entry is a duplicate of the previous one. It was received from the server of the Russian Post, but unlike the previous one, which was received from the China Post, the exact time of receipt is also indicated here, the knowledge of which is basically useless for us, so we do not pay attention to the fact of duplication. By the way, as long as the parcel is in the territory of another country, information from the Russian Post is scarce and consists only of receipt and export marks, moreover, it is updated with some delay, sometimes reaching up to 3-5 days.
2013-08-13 00:00 Export, Sorting, Guangzhou, Russia
This record says that the parcel was successfully processed by the receiving point and transferred to the sorting shop for subsequent direction to the place of international mail exchange (IMPO).
2013-08-13 00:00 General package packing, Guangzhou, Russia
During preparation for export, parcels are not only sorted, but also large bags are formed from them, since no one will carry small things in bulk, it is more convenient to send correspondence when it is grouped into large bales.
2013-08-13 13:47 Export, China CNCANA
And again, a duplicate entry from the Russian Post of previous entries from the Chinese side.
2013-08-14 00:00 Sent by Airmail, CAN, Russia
This line informs us that the parcel is ready to be sent from MMPO, but please note that before actually taking off from China, the parcel will lie in the warehouse for some time, waiting for its turn to be sent.
This period can be very long in some cases., especially if the order is made in the autumn-winter period, when the mail experiences a peak load that differs several times from that in the summer, so be patient and wait for our system to automatically update daily based on the statistics of the movement of items added to the tracking system.
During this period, there will be no more marks on the parcel until it falls into the hands of the customs service of the country of destination. No one can tell you for sure where the package is. It can be both in a warehouse in the country of the sender, and in the warehouse of the customs office of the country of destination.
Wait for the parcel in this status within 50-60 days from the last mark, without forgetting to extend the delivery time if necessary. If after this time the parcel has not moved, write to the seller to put him on the wanted list. If there is no news, open a dispute for a full refund due to the fact that the package never arrived.
2013-09-10 22:52 Import, 104001 Moscow PCI 1, weight: 0.106 kg.
Our package has finally arrived. Russian customs and it was unpacked from the general package. It's been almost a month since the last post!
2013-09-11 05:00 Accepted by customs, 104001 Moscow PCI 1, weight: 0.106 kg.
At this stage, the parcel was handed over to the valiant customs officers, who will check its contents with their own means (they open the parcels extremely rarely, usually they just shine through and pass on). If the parcel does not arouse the suspicions of customs officers, then it goes further, but if there are questions, it is sent for storage and further proceedings.
2013-09-11 05:07 Customs clearance completed, 104001 Moscow PCI 1 Issued by customs, weight: 0.106 kg.
Our parcel did not arouse suspicion, it was weighed, the weight was fixed and passed on.
2013-09-11 18:37 Processing, 104001 Moscow PCI 1 Left the place of international exchange
After the customs clearance is completed, the parcel is picked up by Russian Post employees and taken to the sorting shop in order to be sent to the destination.
2013-09-22 03:49 Processing, 140983 Moscow Asc Parcel Shop Sorting
In the sorting shop, too, there are sometimes jams, so the sorting mark appears after a while. In our case, it took as much as 11 days. Here, postal employees decide where to send the parcel next.
2013-09-22 18:40 Processing, 140980 Moscow Asc Logistics Shop Left the sorting center
The parcel has safely left the sorting shop and is now awaiting shipment in the right direction.
2013-09-24 04:54 Processing, 102104 Moscow Yaroslavsky railway station PZHDP shop 3 Uch 3.1 Arrived at sorting center
Since the parcel goes to Vologda, it was brought to the Yaroslavsky railway station, where it again ended up in the sorting shop so that its employees would choose the right mail car and send the parcel to the right city.
2013-09-25 11:14 Processing, 160960 Vologda MSC Arrived at sorting center
The parcel reached the destination city and again fell into the hands of the sorters, who decide which post office to deliver the parcel for delivery to the addressee.
2013-09-27 00:00 Processing, 160960 Vologda MSC Left sorting center
2013-09-25 13:42 Processing, 160960 Vologda MSC Left sorting center
Duplication of records after sorting is not such a rare phenomenon, what exactly is connected with it is not known, but it happens. In general, now our package has gone to the right post office.
2013-09-27 14:19 Processing, 160004 Vologda 4 Arrived at the place of delivery
Here is the long awaited entry! Now you can do two ways, which have their drawbacks.
Method 1: We saw the arrival mark and immediately go to the post office to pick up the long-awaited bundle. The downside of this method is that most postal employees really do not like it when the recipient arrives without notice and may begin to argue that it is impossible to issue a parcel without notice. This is not so, so insist on your own, reasonably demand to issue a parcel, put pressure on the fact that the Russian Post is pursuing a course to improve the quality of service and reduce delivery times, and the ladies who do not issue parcels prevent this. You can poke them into posters with smiling girls and loud slogans, which, as usual, all departments are hung with. In general, be persistent, but try not to go beyond adequacy.
Method 2: We are just waiting for a notification in our mailbox and we are already going to the post office with it. The downside is that postmen do not always promptly bring the treasured pieces of paper. From personal experience It used to take two weeks for a parcel to be sent to the post office, but there was no notice.
Anyway when visiting the post office, be sure to remember to take your passport, since no one will issue the parcel without an identity document of the recipient.
2013-09-30 10:28 Processing, 102102 Moscow Yaroslavsky railway station PZHDP shop 1 Left sorting center
Stop! And what's that? This entry confuses a lot of people and suggests that the package was returned back, but this is not so. Do not forget that this is mail and delays in everything - its corporate credo :) In general, do not pay attention to this turn of events - the package is still in your city.
2013-10-01 00:00 Delivery, 160004 Vologda 4 Delivery to the addressee, weight: 0.106 kg.
Everything, the package has been received! It took 2 months from the moment of ordering and payment to the actual receipt of the goods! And this is during the summer period, when the mail does not experience a pre-holiday load.
Outcome
Be patient, do not panic ahead of time. Get used to the idea that mail is a terrible brake.
If there is no movement on the track that the seller gave you for more than 10 days - and demand a full refund. This usually helps and the package magically appears in the mail.
Remember that the time from export to import can be quite impressive, so do not panic ahead of time.
UPD: For those who do not understand, you can track the parcels on our website :) At the top there is a line for entering the track number.
Please leave all questions, and not in the comments to the article, since the chance to get an answer on the forum is much higher!
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