| Speed | very bad | |
| Availability | Badly | |
| Support | very bad | |
| Price quality | very bad | |
Reboot the router
I have been using this provider for probably 10 years, during all this time I have learned the technical support number by heart, I know almost every remark in advance, the only thing I don’t know is when they will pick up the phone. The last time it got ridiculous, I waited 26 minutes for an answer, and to my logical question “why is it taking so long?” in response, I heard "many customers do not know how to pay bills, so there are a lot of incoming calls." Well, did you understand? And the fact that I can’t use the Internet is, as it were, my problem.
Being a Qverti customer is an endless groundhog day. Your speed drops, you call those support, they say that THEY HAVE NO PROBLEMS. Guys, I'm really happy for you. Then they tell you to restart the router. If you yell and resent, then the speed will return to you for 2-3 days, if not, then everything will remain the same as before the call. They will offer to solve the problem by drawing up an application, they will ask when it is convenient to contact you, and they will contact you when it is convenient for them. And a smart uncle sysadmin will tell you that everything is fine with you, not like there is some kind in Syria. After his call, the speed will last another day and fall again. And then the wheel of Samsara turns.
Don't believe? Read their answers here, under some comments. “The new provider will not help you, it's a router”, “There are no problems with this section (even if they have no idea what kind of site)! , this is a router! ”,“ There are problems due to electricians, our employees are powerless, ”but you understand.
About the quality, the speed of the Internet is out of the question. I'm not just wasting my tariff minutes and precious time (half an hour a minute!) To get through to technical support.
Well, various troubles, such as accidents for 16 days, money for which no one will return you.
In short, it’s better to buy yourself a SIM card and distribute Wi-Fi from your phone. Yota technical support is at least easier to contact.
P.S. Dear representatives of the Qverti, the answer to this comment is not required. The cable is connected directly to the computer, the router has already thrown out the 5th after your advice. I will not wait for your installer, what he will tell me is also known.
All the time they turned off the Internet for whole weeks, I sat without an Internet. And paid in advance. As soon as another provider appeared, she immediately threw the quarter. I do not recommend using this provider. Only one hassle.
In November, I encountered such disgusting service that for a long time I could not believe that this really happens. As a result of some external accident, I was left without the Internet, and do you know how much time has passed since I called the support service and registered a repair request? A WEEK AND A HALF. I called to technical support every day, at the end of these one and a half weeks - 5-6 times a day, and every day they answered me: "Your application has been accepted, wait for a call from the installers." And the installers didn't call back...
On Friday, the connection was lost, on Saturday I contacted the support service and called the master on Tuesday from 12 to 15, agreeing to pay for the work if the problem was not the fault of QWERTY. Nobody came or called. At 15.24 I called technical support - they said that the master allegedly checked the connection to the apartment and left - and on this the application was closed. They can only create a new application, today they cannot do anything, there is no technical possibility to connect with the management, the claims department considers claims for 3 days. L/s 1332932768.
Do not return 3000 rubles after the termination of the contract. On February 8, she terminated the contract and wrote for a refund, in the hands of copies of the documents, they said wait for 2 weeks. Today is February 28, no money, I'm calling. The "duty parrot service" is working - I can’t help you with anything, you need to come again and write a statement that the money has not been received. I call on other phones, they ask for the contract number, go to the melody, return, but to no avail, the contract has been terminated, has the money been sent ...
8720628071 user of your office since 2010. I use the Internet 6 months a year (summer in the country). Starting from November d. Internet quality leaves much to be desired. After my calls, the quality improves, but not for long. He asked to send a specialist, because he himself was not able to understand this technique. A "specialist" arrived, sat for half an hour at the computer, poked around with my own ballpoint pen in the router, took 2,800 rubles from me, the Internet worked for 2 days and again the brakes. Not later than today...
On December 6, 2016, he paid 3,786 rubles for the KVERTI share for the year. On December 7, 2016, I went back to the site and registered my participation in the action (as it should have been). And on 08/18/17 I was turned off the Internet - it turns out that I am on some kind of "regular" tariff for 490 rubles / month and I have already run out of money. It is impossible to prove anything to them. I already had GPON from MGTS, but to connect to the router via cable, you need to call a specialist from MGTS, and this is 2 days. I asked these bastards to connect me for a few days (at least 7 days) until they connect ...
They have problems from time to time. The speed of the Internet has decreased, they called those support. We tested it - they said the reason is in the router and we can send a master who will re-flash the router. Departure 900 rub. The master came, neighed and said that they were not doing this and left. Where is your mother now my 900 rubles? Did you just give it away? A company of deceivers.
Technical support does not work, they can only take money from you and do not answer for anything, do not contact them!
I ordered a set of tankers. a watch, a purse and a pendant were supposed to come. They sent a pendant and the watch was not the one I ordered. There was no wallet in the box at all. How to decide? Court? Prosecutor's office?
Hello! A year and a half ago, qwerty was connected to the Internet. Year worked without problems and failures. But six months ago, things got ugly. During the day, frequent network breaks, in the evening at online games wild delays and that's how and in this moment 3rd day without internet is not the first time. Very sad (Contract number: 4329177819.
| 2016-01-11 |
For 12 years of work (from 2 to 10 hours a day) I did not find any shortcomings. I have been using cable QWERTY since 2002, I have not made any claims for all the years, I work almost every day for 2-10 hours. Shutdown only in case of an accident, which happens no more than twice a year. The funny thing is that in case of an accident on Saturday or Sunday, the answering machine says: "The time for the elimination of the accident is Monday, 17 hours, 13 minutes, 40 seconds." Apparently, the repairmen have a rest on the weekend! The most important advantage: when...
I have been using the services of this provider for a long time (more than 7 years). Completely satisfied with the quality of services provided. Technical support responds, basically, quickly and competently, if an employee who comes across to you does not know the answer, they switch to another. Sometimes accidents / scheduled work happen (no more than once every three to four months), then it’s hard to get through to technical support, but they also fix problems quickly. The speed corresponds to the declared, usually even a little higher. For those who have wi-fi - the speed is really ...
When I rented the apartment where I now live, Kverti was already connected there. It was frankly too lazy to change something, left it as it is and never regretted it a bit. Got relatively cheap and stable internet with convenient ways payment and a whole range of additional services.
On qwerty for over 5 years. The speed suits. In the evenings everything is stable. Rarely occurring problems are solved promptly. Mitino area!
I live with my sister in different areas. She is on Kverti - I am on MTS. I toil with the Internet, there are always problems - she is very pleased, there are practically no interruptions. I want to go to Kverti, but I can't - we don't have it in our district. It's time for them to expand.
| 2013-10-24 |
In our house, everyone from a small brother to an ancient grandfather climbs there. Everyone goes about their business and everyone freaks out, if there are any problems, they get nervous. But as they connected to Kverti three months ago, it became much quieter at home - the Internet plows without jambs, the speed is gorgeous.
I put three - Internet 5, support 0. Total - 2.5, rounded up to 3, so be it, I'm not as greedy as they are. In general, there are almost no problems with the Internet. Shutdowns for the last two or three years have not occurred at all, the Internet is fine and everything is fine. BUT! if, God forbid, something happens and you need to contact them directly - this is, with their procedures and regulations whole problem. 1. It was a long time ago: Once my Internet turned off ... It was getting dark ... I called - they said they would come during the day of such and such and fix it, if their problem, then for free. The date did not suit me - they settled well, repairing it during the day on weekdays. And then the working people have time to wait until the fig for their workers on the date indicated by THEM without specifying a specific time. It is unlikely that they will compensate for the day off for solving their jamb. I said no, they asked when. Fortunately, after 2 weeks I had a vacation, I had to live without the Internet for two weeks and sacrifice one day of vacation and wait for the master. He came, fixed it, the problem was outside the apartment, i.e. their problem. I, rather on principle, for two weeks without the Internet and one day of vacation, called and demanded money for these two weeks of inaccessibility. He was politely sent, with the words "well, you yourself refused to be repaired two weeks ago." Yes, I refused ... On a weekday, in the middle of the week, without specifying a specific time. Fuck Soviet Mosenergo, along the way they have little competition in the industry. Summary: the problem was THEIR fault, they gave me a convenient time to solve THEIR jamb, and when I logically refused and delayed the repair for two weeks because of their magical work schedule, they refused to compensate me for these two weeks. I can live without 150 rubles, but in general this is disgusting in our "wonderful" world of "Ideal free market". 2. Recently, without personal notifications, they unilaterally changed the tariff and fee towards, of course, increasing. Marketers serve their homeland! Vivat! I didn’t even need the previous speed, they charged me 2 times more and pay them extra. I did not pay and put a small ultimatum in the style of "wouldn't you go...". days! I love their regulations! Three days later they reacted, then phoned, clarified that I was then switching to a different tariff - cheaper. They promised to connect last night and ... Naturally burst so that life didn’t seem like honey to me. application, the decision time is from three hours to THREE DAYS. "Again, their cant is my problem! Waiting, sir. Although what to expect! Can I go to MGTS some easier? Summary on all of the above points: their stupid regulations, rules for interacting with the consumer services and oversights ALWAYS turn their jamb into your problem. According to my experience, no options! Happiness, if you do not need to face their support. The feeling of communicating with the Soviet bureaucratized periodically mowing structure of the 1980 model, the eternal "signs are removed from us by another brigade" and other excuses, only more polite. Although it seems like it’s time to wake up, but they haven’t succeeded yet, the dream is lethargic along the way ... Either become ideal, do it, and don’t mess up, or be more flexible in matters of support, especially when you mess up yourself, otherwise it’s already nonsense. It's very unpleasant for you. I hold on to you with all my last strength because of my conservatism, but righteous anger rises more and more from the depths of my soul ...
How to connect internet and TV from QWERTY?
The networks of the Internet provider KVERTI cover a fairly large territory of Moscow and the Moscow region. To clarify the possibility of connection, you need to fill out the above application form. After completing the application, specialists will contact you within a few hours. If your house is connected to the KVERTI networks, a master will come to you within a few days to carry out work and set up the equipment. If your house is not connected, then do not despair, our specialists will select the optimal Internet provider especially for you.
How to set up Internet QWERTY?
Setting up an Internet connection for this provider is quite simple. You need to configure the network and router to automatically receive all parameters from the provider.
How to set up a router (router) for QWERTY?
Because of huge amount routers that are on sale, we find it difficult to give an unambiguous answer. The bottom line boils down to one thing - bringing the settings of your computer and router to a number of parameters under which the equipment will be in automatic mode get IP addresses, DNS servers and some other parameters. You can use some of the instructions on this page or use our service for connecting and setting up a connection to the networks of the KVERTI Internet provider.
QWERTY - is it a good ISP?
Provider KVERTI is included in the Moscow rating of TOP-5 providers. Like any other company, even the best in terms of quality of services, sometimes there are certain problems, but most often the problems are on the side of the subscriber, and not the company.
What to do if QWERTY does not work?
The Internet may not work for many reasons: viruses, hardware or software errors, cable breaks, etc. You can find out the reason why the Internet is not working by contacting us for help. Our specialist will come to you, diagnose the equipment, software and network, after which it will configure the operation of your equipment.
Which Wi-Fi router to choose for a QWERTY provider?
On average, there are about a hundred different WiFi routers. Most of them meet the requirements of the provider. Which router to choose from such a huge number? - high-quality and not quite cheap because, as you know, the miser pays twice! You can always contact us for help in this matter.
The main problems of the QWERTY provider
The real headache for the clients of this provider are: frequent breaks connections, problems on the backbone networks of the provider, the difficulty in dialing technical support operators and the disgusting quality of the equipment (routers) offered by default.
Technical support for KVERTI subscribers
We provide technical support for KVERTI on following directions: network diagnostics and setting up and correcting errors in the operation of the Internet connection, programs and equipment. In addition, we provide an almost exhaustive range of IT services that can satisfy the most demanding person.
Basic instructions for setting up Onlime
- QWERTY Media Center Quick Start Guide (Version 1)
- QWERTY Media Center Quick Start Guide (Version 2)
- AmiNET Remote Control User Guide (View A)
- AmiNET Remote Control User Guide (View B)
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