To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and new package it's been traveling for more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left sorting center, customs, intermediate point and new statuses are absent within 7 - 20 days, do not worry, the parcel is not a courier who brings the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
TC RATEK is most conveniently located on the website. In your personal list, the movement of parcels and cargo is updated automatically.
Today, container shipping is considered the most profitable due to the ease of working with the sea line system, accessibility and practicality. Container shipping accounts for 70% of all international cargo traffic and is becoming increasingly widespread over time. This method involves the use of several types of transport, while the container guarantees the safety of the cargo throughout the entire route.
RATEK is engaged in both the transportation of goods within the country and internationally. At the same time, the company not only organizes the delivery of goods to the final destination, but also undertakes auxiliary work - insurance, packaging of cargo, filling out declarations and preparing documents. The safety of goods is an important criterion for choosing a carrier. The availability of the necessary transport, knowledge and strict adherence to the rules and modes of transportation of various goods, high-level specialists - all this allows us to ensure complete safety of the goods.
Where to get and how to track the invoice number of TK RATEK
When sending, RATEK compulsorily prepares the necessary package accompanying documents. It contains data about the product and serves as an accounting and reporting document. When delivering within the country, it is filled in in Russian letters, if within the CIS countries and abroad, then in Latin letters.
The invoice has a barcode with a unique number, which is needed to determine the location of the shipment. That is, the delivery of cargo from TK RATEK can be tracked using this invoice number.
The invoice is issued in several copies. One copy is given to the sender when completing the documents. Another copy of the RATEK TC consignment note accompanies the delivery and is handed to the recipient upon receipt. And one copy of the document is transferred to the warehouse of TC RATEK in the recipient’s city in case of delivery of the parcel to the point of delivery of orders.
To track your parcel on the RATEK website you need to enter it in the tracking field. To track a shipment on the Postal.Ninja website, the TK RATEK invoice number is entered on any page of the site, and if you add it to your personal list and set a target delivery date, then the tracking of TK RATEK parcels will be automatic and the site will warn you about exceeding the delivery time.
The transport company was established in 1998. She began her life's journey from the city of Novosibirsk.
Thanks to competent management and proper work with clients, RATEK LLC began to actively develop its branch network. So:
- until 2006, the company opened branches in large cities in its region and near it (Ekaterinburg, Novosibirsk, Barnaul, Tomsk, Krasnoyarsk, etc.);
- in 2006, new divisions were opened in Chelyabinsk, Biysk, Tyumen, Bratsk, Gorno-Altaisk, Chita;
- already in 2007, the company strengthened its presence in the center of Russia and opened its first branch in Moscow (there are currently six of them);
- in 2008 - in Ufa, Rubtsovsk, Perm, Kurgan, Magnitogorsk;
- in 2014 - a direction was taken to the CIS countries, the first branches were opened in Kazakhstan;
- released the same year mobile app for cargo tracking, running on iOS and Android platforms;
- in 2016, the expansion of presence in the CIS countries continued, a branch was opened in Bishkek (it marked the beginning of work in Kyrgyzstan);
- in 2017 - in Minsk (this is already the beginning of work in Belarus).
By 2018 (the moment of closure), RATEK LLC had more than 120 divisions in Russia (108 cities), Kazakhstan, Belarus and Kyrgyzstan.
Basic services
Certain types of services (such as the sale of cargo containers, rail transportation, air transportation, etc.) were provided on the basis of subsidiaries.
The main activities of RATEK include the following:
- delivery by road (interterminal, within one city, truck forwarding, vehicle rental);
- delivery by rail(container transportation - only for 19 large cities, where they have their own warehouses for unloading, wagon shipments on various types and types of wagons);
- air transportation (direct and transfer flights).
Loads from 300 kg to 20 tons were accepted for road transportation.
Additional services
This may include:
- packaging of shipments (only at RATEK terminals);
- sale of containers (for railway transportation);
- storage in a warehouse (up to 2 working days, incoming goods are stored free of charge);
- issuance of invoices and internal miscalculation;
- delivery of oversized cargo (having non-standard dimensions);
- transportation of valuable cargo (whose cost exceeds 500 rubles per kg or 10 thousand rubles per cubic meter);
- online payment for services;
- tracking the movement of cargo (by invoice number);
- Personal Area;
- return of documents;
- API for integration with web services (delivery calculator and online cargo tracking).
Prohibited goods
- substances that emit flammable gases when interacting with water,
- cargo that is dangerous according to GOST 19433-88,
- explosives,
- radioactive,
- chemically active,
- poisonous,
- flammable,
- toxic,
- spontaneously combustible gases,
- compressed and liquefied gases,
- drugs,
- weapon.
Documents for sending and receiving cargo
For legal entities:
- Original power of attorney from the organization and passport of the representative.
- For managers, an order of appointment, stamp (if available), passport.
For individual entrepreneurs:
- Original power of attorney from the individual entrepreneur and passport of the representative.
- Originals of accompanying documents (invoice, auction 12, sales receipt, etc.).
- Owners: individual entrepreneur registration certificate, stamp (if available), passport.
For individuals:
- Personal presence, passport.
- The consignee's representative can receive the cargo if he has a power of attorney certified by a notary.
- Cargo inventory.
Requisites
Latest reviews about TC Transport Company RATEK
We sent cargo to Samara three weeks ago. Was supposed to arrive in three days. To this day I haven’t received it, we call, they can’t answer where he is. I don’t know what to do, I don’t know when it will arrive.
For your convenience, when working with orders in the online store, we recommend going through a simple registration procedure.
Before you go through the registration procedure or place an order (without registration), read the user agreement (offer agreement).
When placing an order in our online store, you purchase goods at the price of the online store, which may differ from the price in the Odyalko trade and exhibition centers.
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Exchange-return (for individuals)
The procedure for returning goods is regulated by Article 26.1 federal law"On the protection of consumer rights."
- The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
- Return of a product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
- The consumer does not have the right to refuse a product of proper quality that has individually defined properties if the specified product can be used exclusively by the person purchasing it;
- If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller’s expenses for delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand;
In case you want to exchange or return an item paid for upon receipt:
- Within 14 days after receiving the goods, notify us about the exchange or return of the goods, fill out the “Return Application” Money", which is sent upon request by the company to email address and send it along with a copy of your passport to the address [email protected]
- If the order is received at the post office, pack and send the parcel by mail to the address: 655152, Republic of Khakassia, Chernogorsk, 4th Yuzhny lane, building 9. Recipient Odeyalko LLC;
- If you received an order through a transport company, carefully pack and send the goods by the same transport company to the terminal in the city of Abakan, the recipient is Odeyalko LLC;
- If the goods were received at the Odyalko point of delivery, return the goods to the same point of delivery.
After receiving the goods, we inspect the goods, if the goods are of adequate quality, then we send payment only for the goods; If the product has a manufacturing defect, then we reimburse the client for the cost of the product + the cost of delivery to the client + the cost of return (postal services or transport company).
Refunds are made only by bank transfer to the client’s personal account; returns by postal transfer are not made.
In case you want to exchange or return goods paid for by credit card online or from a bank account (for individuals):
When paying by card, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems.
To return money to bank card you must fill out the “Application for Refund of Funds”, which is sent upon request by the company by email and send it along with a copy of your passport to the following address: [email protected]
Refunds will be made to a bank card within 21 (twenty-one) business days from the date of receipt of the “Application for Refund” by the Company.
To return funds for transactions carried out with errors, you must submit a written application and attach a copy of your passport and checks/receipts confirming the erroneous debit. This application must be sent to: [email protected]
The refund amount will be equal to the purchase amount. The period for consideration of the Application and return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days excluding holidays/weekends.
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
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