From N-Novgorod to the Smolensk region in 12 days ... I don’t even know if this is good or bad ... but the package arrived safe and sound, and the latter is, of course, good.
Boxberry delivered the package intact, nothing was broken. Only their office is sloppy and dirty too for a company that handles parcels so carefully.
The package was received, I am satisfied with the delivery service, I order here not for the first time and will continue to use this delivery service. Thank you workers!
The parcel went from the iHerb website for 5 days. Three weeks ago, a package from the same site arrived in 7 days. I track through this site, and not through my personal Boxberry account. This is where information comes in quickly. If you did not receive a 4-digit code to receive the parcel, ask the operator to click "send code again" in the program. The first code for the parcel sometimes does not come.
I ordered a sports nutrition at www.myprotein.ru, everything came, there was no damage. The parcel came from the UK to the Bratsk district of the Irkutsk region in 14 days.
Fabulous firm Boxberry: complete inconsistency of actions. Each of the workers tells different information, no one knows anything, and most importantly, no one is responsible for anything. As a result, the parcels are not delivered. This time, the next order was made in the online store myprotein.ru at the end of March, which delivers its goods by Boxberry. When sending the order, the phone number was indicated incorrectly (the first digit of the phone number was lost), despite the fact that the address and email were indicated correctly. Three days later, the package arrived in Russia and Boxberry asked for passport details. We noticed that there is no first digit in the phone number. Tried to fix in personal account, but in the end they entered a different phone number. The phone has been tested. Waited for almost a month the parcel will pass customs. But the status of the parcel did not change. So it is worth the pre-customs inspection. On April 29, I again receive a letter from Boxberry about entering passport data, although in my personal account on the Boxberry website it is indicated that both the phone and email and passport data have passed the check and everything is in order. We call Boxberry. The manager checked and answered that yes, everything is in order with the passport data and that the customs is delaying for some reason, wait. We wait! especially the May holidays. But again, silence. I call at the end of May again at Boxberry. And they answer me that due to the fact that the parcel was not delivered within 40 days, the online store requested a return of the parcel and I need to contact the online store for a refund and they already know about the return, since the customs did not miss the parcel due to for the wrong phone number. And where, I ask, were you with this information when they called you in early May? And all this in words. I ask them to send me a document confirming the return of the goods. As a result, I receive a letter that they regret it, but they could not get through to us, and we did not answer their letters, and therefore they hope for mutual understanding. All! No supporting documents about the fate of the parcel! Complete idiocy! The online store tells me that according to their rules, if we have not contacted them for a parcel within 40 days, then a refund Money we are not supposed to. Sailed! Mess. I will complain to the European Dispute Commission. I do not advise anyone to contact Boxberry if you value your nerves, money and time.
Received the parcel in 10 days. The packaging is not broken. Tracked through where the package downloaded in the playmarket. Used for the first time. There are no complaints. Thank you.
I waited a very long time for the parcel, all the agreed delivery dates were violated. Because the parcel did not fit in the postomat, I had to redirect it to the pickup point in Vladivostok commercial organization in the house. The search took about 40 minutes. 1 hour left until the end of the working day, they referred to not work program. The employees had to be persuaded, the parcel was taken away through moral suffering and discontent of the staff.
Weakly tracked. It would be nice if on the map you could see its location online. The only plus is that you can refuse when viewed at the point of receipt. The money is returned in full. . I recommend.
The parcel went for a very long time. They violated the deadlines - they did not have time in 12 days. The parcel went a little more than 20 to the destination. At the reception point, they didn’t want to plug it into the outlet so that I could videotape the device’s performance (the heater was sent). When indicated in support, they told me that they have such a policy and if I need an official answer, I need to write by mail. If they don't want to develop, don't. Not the best transport company I don't want to have any more business with them. At least everything was delivered well.
The parcel was delivered in 10 days from Vologda to St. Petersburg safe and sound. Neatly packaged, not wrinkled. During delivery, many intermediate points are used, which confuses when tracking the track.
Highly fast delivery Came to Tula in 2 days. I received it at the point of issue, near the house.. No queue.. A very attentive and polite employee gave it to me.. thanks.. Now I know which company I will cooperate with..
Delivery is fast, receiving the parcel without queues and red tape. Keep it up. If some online stores have this particular delivery method, then I choose it.
Everything came well as promised on time without damage. The pickup point is near the house - so I received the parcel without much hassle. Good job
The courier in the city delivered longer than the parcel went from Moscow to Perm. I had to take time off from work, because. delivery only in working time. I won't choose Boxberry delivery again.
Already left a review. I am very satisfied with the work of Boxberry employees. I don’t remember how many days the parcel went from Saratov to Novokuznetsk, but much faster (and unexpectedly) faster! Thanks for your work.
The parcel arrived on time. The place of issue is close to home and a nice woman works. Generally satisfied. However, I would like tracking to work on the Boxberry website itself. And then you go in, you drive in a track and that you do not press anything happens. Thank you for your convenient service WherePackage!
In short, it's best to avoid this company. I wanted to buy spare parts from a person from another city. Since I did not know him, I decided to make a secure transaction through Boxberry. The seller and I went into our personal accounts, made a deal, I transferred the payment to the Boxberry settlement account, and then the person carried the spare parts to the terminal of this shopping mall. Here begins the most interesting. The operator refused to accept spare parts. Because they exceed the weight of 15 kg. Excellent. And why, when making a transaction, the seller was not asked for confirmation that the goods correspond to the permissible dimensions ?! Why was I allowed to transfer money, and not such a small amount, and even a commission of 3%, if the transaction could stupidly not take place for the reason that the operator would refuse to accept the goods?! Well, ok, it's a SAFE deal. So I can cancel it. I go to my personal account. And there is no cancel button! The seller does too. I write an e-mail to Boxberry - silence in response. I write to the chat from my personal account - silence. I call the only number 8-800-... to contact Boxberry support. I'm waiting 15 minutes for an operator's response. The girl takes the call and answers my questions about the cancellation: I transferred the money, in fact, not to Boxberry, but to the intermediary company SafeCrow, which deals with secure payments on the Internet, and I have to call this company MYSELF and ask them to cancel the order. Evening outside. I'm calling. The robot replies that they cannot accept the call, leave a message. And so the whole evening. That is, they only work during the day. The quality of technical support is top notch. And the money is gone, and I want to buy the goods right now. I wait until morning, I call SafeCrow. Another 10 minutes of waiting. Finally, the specialist answers and informs me: the cancellation of the transaction should be initiated by Boxberry, because a request for a transaction came from them. That is, the girl deceived me. I'm calling that box and berry company again. Already 20 minutes of waiting. Another girl answers. To all my requests to expedite the cancellation process, because my goods are waiting for payment, she answers in an uncertain voice, as if she was reading a piece of paper, that she will transfer my request to her superiors and that the transaction can still be canceled automatically after 5 days after registration. 3 days pass. I am writing an e-mail asking how much longer to wait for the cancellation of the transaction? - Silence ... In general, after 5 days the transaction was automatically canceled. A couple of days later, the money was finally returned to my card. Folks, it took me a WEEK to cancel the deal and get my money back! What is this, a modern Internet service?! Moreover, the SafeCrow specialist said that I am not the first one who addresses them with the same problem. Draw your own conclusions.
Super! I received the parcel 6 days after the order from Moscow to the Republic of Mordovia! I am very satisfied with this service, although I have never used it before. Now I will continue to use it. The parcel arrived in perfect condition and was tracked all the way! Super! Thank you!!!
Delivered as planned, no delays in delivery. At the point of issue, everything was provided very quickly. The downside is that the order was not delivered on non-working days, but this is a trifle.
Delivery is very fast, but here is a point of issue of orders for adrenaline lovers, there should be a code, instead of a code I received a call from an autoinformer, I don’t have a code, then it turned out that they could send the code and find the parcel by last name, but at first they refused to search and issue parcel. Due to such a procedure for obtaining, I strongly doubt that I will use this service again.
Worst delivery service ever. And after the package arrived, they called me and asked me to give a good rating. I receive parcels from China through Russian mail many times faster than here from Russia through this service. The parcel was sent to me from Irkutsk to Ulan-Ude, here the distance is more than 1000 km. 49 days delivered, just laughter. I do not recommend boxberry!
I liked the delivery, the parcel was delivered to the point of issue already 4 days before last day delivery)))) Nothing broke!)
Terrible service! It took 15 days to deliver a package from Moscow to Kaliningrad, how is it in general? In a horse cart? Disgrace, not a delivery service! The feeling that they picked up customers and eventually choked with a stream of parcels, and no one seems to be engaged in increasing the processing capacity. worse and worse every year. You have to use it. some stores unfortunately deliver only through them, in other cases I choose other services, because. no one here is responsible for anything, call center waiting for more than 30 minutes!!!
I will avoid the service Delivery Boxberry, because it turned out that if the sender accidentally made a mistake with the address, then Boxberry would not be able to redirect the cargo to another pickup point. Because of this, you may have many problems receiving the package.
On the one hand, I still received the parcel without any problems and intact. On the other hand, the terms declared by the sender were exceeded by 2-3 times. And on tracking, one gets the feeling that the "intermediate point" happened exactly once every 20 meters. Compared to the delivery services of serious stores with similar products, delivery times are VERY long.
Delivery time for orders from iHerb to Russia by the service Boxberry is 1-3 weeks depending on the destination. Arrives in Moscow in a week. A tracker is provided to track the package (you will find out how to track it ↓). It is possible to receive orders in pick-up points, of which there are already many in Russia - there are in all large cities, many not very large and even some small ones, as well as in pickpoints, of which there are even more. There is also home delivery by courier.
Restrictions:
- The amount of the order is not higher $150.
- Parcel weight no more 5 kg.
- The shelf life of the order at Boxberry pick-up points is 14 days, in PickPoint postamats — 7 days.
Boxberry delivery is calculated according to the following scheme: the higher the amount of the order and at the same time the lower its weight and volume, the less you will have to pay for its delivery. That is, in general, it is more profitable to type what is easier, smaller and more expensive. At the same time, iHerb has products with the "economy delivery" option - the presence of such products in the order helps to reduce its cost.
However, if your iHerb purchase is worth over $60, then come into action feed-in tariffs for delivery, and then to the Boxberry pick-up points and PickPoint free, and courier is either inexpensive or also free.
Also keep in mind that the cost is calculated much lower for delivery to large cities and their suburbs than to more remote locations. Moreover, the cost may be different for settlements that seem to be equidistant from any large city. So sometimes it makes sense to check different Boxberry dispensers if it suits you.
All iHerb shipments moved by Boxberry are insured. Therefore, if suddenly the package is lost or something in it is damaged on the way, you will receive full refund.
So, after you collect all the desired goods in the basket, at the bottom of it in the "Find out the shipping cost" block, enter your postal code, click the "Calculate" button, and then select one of the two options:
- Boxberry - Pick-up points and post-amates
- Boxberry - Courier delivery
It should be added that Boxberry does not have its own courier service, but uses others, including " EMS Mail Russia".
AT mobile application this is also in the cart - in the "Order Summary":
After choosing the delivery method, click the "To checkout" button (in the "Checkout" mobile application).
If you want to pick up your order yourself, now you will need to first select the city, and then the most convenient point for you (marked in pink on the map) or postamat (marked in gray).
On the mobile app:
On the mobile app:
Boxberry order tracking from iHerb
After sending your order from iHerb by the Boxberry service, you will immediately be provided with a track number to track the package. But directly start tracking her, that is, to see where she is at. this moment located, you can only 2-3 days after that.
You can see where your parcel is going there by clicking on the button "Track my parcel" in a letter informing you that your order has been shipped. This can be done in your account on the iHerb website in the section "Orders" by clicking on the appropriate button next to the order of interest.
After that, a page with the current status of the package and the history of its movement will open. When clicking on the button "View departure history" the full path of the order will be displayed, and when you click on its number next to the Boxberry icon, you will go to their website with similar information.
Previously, when placing orders in IM, I somehow didn’t bother much about same-day delivery and other nuances. This time, the deadlines were running out for me, because it dawned on me to order a gift for my husband on the DR on the Internet only a week before this event. At the same time, the store where I made the order, unfortunately, cooperated only with the Russian Post and Boxberry. I chose delivery to the PVZ, the deadlines for which were indicated as 5 days for my city.
So, my order was transferred for delivery on 11.11, which the online store notified me about. This is actually where my story begins.
12.11 I received a message on email indicating the approximate date of receipt 15.11. I breathed a sigh of relief, since my husband's birthday is 16.11.
At the same time, there were no messages sent to the phone from Boxberry via SMS notification. The letter indicated that the status of the parcel can be tracked on the website of this delivery service, which I decided to use closer to 15.11. And I was pleasantly surprised, because the estimated delivery time was the 14th.
To celebrate, I began to wait for an SMS notification of delivery since the morning of the 14th, but I was not at all upset when I did not receive it, thinking that the 15th should definitely be delivered.
By the evening of November 15, I began to get nervous and called the consultant at hotline which resulted in two facts:
- First, delivery is only workers days;
- Secondly, between the 11th and 15th there were two days off, and although the automatic program for calculating the delivery time counted them as "useful" days, see "firstly".
But wait, how was I supposed to guess about working days?
Maybe I should see this information on home page site:
Hmm, she's not there. Or maybe I should click on active links on the main page, for example:
Again, no, just about courier delivery... Well, maybe by reference:
And again, nothing, even in the section about reliability and delivery times:
In "Responsibility", by the way, also not.
So, on the 16th, I was already all on my nerves and turned to the consultants again through online correspondence, in which it turned out "again 25":
- First, tracking on Boxberry does not work correctly;
- Secondly, I was notified about incorrect work only after the established delivery time had passed;
- Thirdly, the operator hung up the phone for some reason stopped communicating with me unilaterally instead of standard phrases like "Can I help you with something else", "Do you still have questions." On the one hand, it is clear that I am writing with claims and also unnerving consultants, but on the other hand, it is unpleasant when they break off the dialogue in the middle of the conversation and do not want to be held responsible.
Honestly, I would even lag behind the incorrectly working Boxberry delivery service on this, as I realized that nothing else could be knocked out of them, if not for one but:
Someone obviously conjured over the parcel tracking page, apparently, so that my claims turned out to be groundless. As a result (without notice) last statute changed from 14th to 16th and read as follows:
Yeah, we swam, we know.
And I didn’t like the phrase about 1-2 working days at all, does this mean I can only receive an order on the 17th-18th? In general, I write to the operators again:
- The site is not going to work correctly in the foreseeable future;
- This time I managed to finish the dialogue before the operator.
At 16:10 I received a letter of "happiness" by e-mail:
The PVZ branch, where the order was supposed to be received within 1 working day, starting from now, is open until 19:00 on weekdays. The hope of receiving the parcel today flickered all the weaker.
At 18:30 I decided to check the status through the operators, and lo and behold, at 18:43 the consultant wrote to me that the order was waiting for me at the pickup point.
Since I live not far from this PVZ, I rushed with all my might. I did. Only due to the fact that I received the order on the 16th, I give Boxberry one star more than I planned.
By the way, I received an SMS notification about the arrival of the order at the pickup point only at 20:37, and by e-mail - at 20:24. Efficiency is on the rise...
▒▒▒CONCLUSIONS ▒▒▒
So, I would like to summarize my story:
☑ The indicated delivery times when sending the goods and the actual ones do not match;
☑ Boxberry does not bear any responsibility for the delay in delivery of the order;
☑ Tracking a parcel by track does not work correctly, which Boxberry does not notify in advance;
☑ On the main page, on the tracking page, on the page of information on sending parcels, information that the process of transportation and delivery to the pickup point of parcels is carried out only on weekdays, No;
☑ Operators-consultants cannot help in solving the problem in any way, explaining everything either by the incorrect operation of the site, or by apologizing, or by trying to blame Boxberry "jambs" on online stores;
☑ As a result, the delivery speed was no less than that of the Russian Post, for example, parcels from Moscow sent by mail often arrive in more short time;
☑ Changes in estimated delivery times after the original deadlines have expired, with no notification of either the change itself or the reasons for it;
☑ The parcel nevertheless reached the deadlines safe and sound.
There is no desire to use the Boxberry delivery service in the future until they correctly display information and terms. And the change in a quiet estimated delivery time from 14 to 16 after my promise to illuminate this situation on review sites, makes me think about the bad faith of the SD. Decide for yourself whether to contact this service or not, but I definitely do not recommend.
The Boxberry delivery method has not been offered by the major postal intermediary Shopots for a long time. Instead, the company allows parcels to be delivered using the Shiptor Air, Shiptor Priority, Shiptor Express methods offered by the sister company Shiptor.
Boxberry (Boxberry) certainly does not sit still even in terms of international delivery. What is only delivery from a very famous foreign store for health and beauty products iHerb. In addition to stores, in late 2014 - early 2015, the company began to cooperate with a couple.
In 2015 Russian company began to actively develop the market of delivery from the USA to Russia. Previously, the services of this company could be used mainly only for delivery within Russia. Then the Boxberry delivery method became available in some foreign online stores.
At the moment, several American and European postal intermediaries offer the Boxberry delivery method:
- FishisFast Global Forwarding (Fishisfast) offers delivery by Boxberry Delivery courier and delivery to Boxberry Pick up. Departure from the warehouse once a week (Wednesday). To activate this delivery method, add the address with the entered passport information. This method of delivery allows the shipment of things only for personal use (not a joint venture and not resale) - clothes, shoes, cosmetics, toys, sporting goods. Transportation of electronics is strictly regulated by the customs legislation of the Russian Federation. Some electronic devices require certification and/or FSB notification. Precious stones and metals are not allowed to be sent by this method in any form. Volume weight not taken into account! Maximum weight: 15 kg (33 lbs). Maximum size: length< 120 см, ширина, высота < 80 см.
- By mail (Pochtoy) among delivery options from the USA to Russia offers courier delivery Boxberry Courier ( Post Express) and cheaper delivery to Boxberry Local Pickup (Express Light Mail). Parcels are sent along the route New York → Moscow, and after passing through customs, they are transferred to Boxberry for delivery to Russian customers. Parcels are sent from the warehouse 2 times a week (Tuesday and Friday). Average delivery time - 7-16 days, depending on the region of delivery. Weight no more than 31 kg, maximum dimensions - 120x80x50 cm. It is forbidden to send any purchases that can be regarded as commercial cargo (including due to the number of identical goods), as well as jewelry, fur and electronics (electronics without FSB notification). Do not ship batteries and rechargeable batteries separately from the main unit. Any goods prohibited for international shipment are also prohibited. To send parcels by this delivery service, you need to upload a scan of the recipient's passport (main page and registration page). Also, when filling out the declaration, it is required to indicate a link to each product in the parcel, the article of the product (ASIN, SKU, and so on), the name of the product in Russian and English. Boxberry may ask you for invoices for the goods in the package at the request of customs. Insurance is already included in the shipping cost and is not paid separately. Payment of the sum insured is made strictly according to the assessment of the goods indicated in the customs declaration. The insurance covers both cases of non-delivery of the parcel (complete loss) and theft of attachments.
- Parcel (Qwintry) allows you to deliver parcels to the Boxberry pickup point using Qwintry Air courier delivery. The average delivery time to Moscow is 8-14 days. The maximum shipment weight is 40 pounds. Restriction on the size of the parcel: the sum of three sides is not more than 150 cm, the length of one side is not more than a meter. Volumetric weight is applied if the sum of the three sides exceeds 150 cm. Oversized parcels (the sum of the sides is more than 150 cm) - can be delivered a couple of days longer.
- offers Shopfans Express courier express delivery and delivery to a pickup point without the combination of Shopfans Lite parcels. Parcels are shipped from our US warehouse 3 times a week. Parcels after customs are transferred in Moscow to the Boxberry courier service (this is faster than using Boxberry to deliver directly from the USA).
- Box Forward (NYCMSK) among delivery options from the USA to Russia, Boxberry offers delivery to the door or pickup point. Delivery is carried out by air from New York to Moscow and then, after customs clearance, the parcels are transferred to our partner, Boxberry. Maximum side dimensions: 1.2 x 0.8 x 0.5 meters. Maximum parcel weight: 15 kg (d some cities may deliver larger shipments). The investment is automatically insured free of charge against damage and loss in the amount of $ 20 for each kilogram of weight. It is also possible to purchase additional insurance at the rate of 1.5% of the insured value of the investment. To arrange a parcel, you must fill out a detailed declaration in your personal account on the website, attaching documents confirming the purchase of the goods (receipts / invoices from the store). It is also necessary to provide a copy of the first two pages of the passport of the recipient of the parcel. Jewelry, flammable and explosive items, chemicals and mercury, firearms and ammunition, narcotic substances, medications and other items prohibited for export from the USA / import into the country of the addressee. Preparation and verification of documentation for a batch of parcels in the warehouse can take from 2 to 4 days, after which the batch is transferred to the air carrier. Air transportation and customs clearance of cargo take from 1-3 days (not including weekends), after which the parcels will be delivered to recipients within 3-8 days, depending on the region.
- Shipito Among the delivery options from the US to Russia, it offers courier delivery by Boxberry Courier and cheaper delivery to Boxberry Local Pickup.
- EasyShip- a small intermediary. Offers EasyShip Express delivery methods to Boxberry pickup points, as well as EasyShip Express Courier with Boxberry courier delivery to the door. Delivery is carried out by Trans Business Logistics LLC without the participation of the Russian Post. The value of the goods in the parcel is not more than 500 euros. The weight of the parcel for courier delivery should not exceed 25 kg, and for delivery to the pickup point - 30 kg. Parcel tracking is carried out in your personal account until arrival in Russia, after which - on the website of the courier service. The cost of insurance protection is 3% of the order value. The company's warehouse is located in the tax-free state of Delaware.
- delivers "Nash Express" parcels in Russia using Boxberry. Delivery to the door or to Boxberry pickup points is available.
- Alfaparcel (Alfaparcel) among delivery options from the UK and Germany, Boxberry offers home delivery or to the point of issue of the order (pick-up point, pickup point)
- allows you to deliver packages to the Boxberry pickup point using LiteMF Air. Size restriction: length + 2 (width + height) no more than 250 cm, max. length 120 cm. Maximum weight 10 kg. For each product in the package, you need to provide the name, link, price and a document confirming the payment for the order. Parcels are sent 2 times. To fill out the declaration, you need to provide invoices for payment for each product in the parcel and links to these (or similar) products in the online store. When using this method for the first time, as well as when changing the delivery address, it is necessary to confirm the address by providing scans (photos) of the first page of the recipient's civil passport and the page with registration. Expensive consumer electronics in the amount of 1 pc can be sent to the name of one recipient per month (smartphones, tablets, electronic books and etc.).
- eurosell
Approximate delivery steps when using Boxberry for delivery from America to Russia using a postal intermediary:
- Sending parcels: 1 time per week
- Preparation and verification of documentation for a batch of parcels at the warehouse of the postal intermediary: 2-3 days
- Transfer of the lot to the air carrier: 1 day
- Air transportation: 1 day
- Customs clearance: 1-2 days, not including holidays
- Delivery of Boxberry: 3-8 days
Depending on the weight and dimensions, the cost of air delivery of a parcel from the USA to Russia Boxberry (Boxberry) can be significantly lower or 10-20% cheaper than USPS Priority Mail. In doing so, be sure to note that Weight Limit Parcels may be limited to a lower weight than USPS State Mail.
In addition, it is important to remember that Boxberry is a courier delivery, so customs clearance is required for any value of the goods. For customs clearance, you will have to provide the recipient's passport data, invoices from stores (order confirmations), and even links to goods in stores. Subject to the duty-free customs limit (500 euros, 31 kg, for personal use), you do not need to pay extra for customs clearance.
After the appearance of the parcel in Russia, Boxberry sends SMS message. The Boxberry company has more than 100 pickup points in Russia. If you pick up the parcel at the pickup point, then you need to do this within 14 days.
Each pickup point (point of issue of orders or abbreviated PVZ) may have its own weight limit (15-31 kg). A postal intermediary (mail forwarder, parcel forwarder) can limit the weight of a parcel delivered by the Boxberry method to fifteen kilograms.
When using the Boxberry shipping method from the US or Europe to Russia, be sure to consider product restrictions. In particular, goods prohibited for import into Russia are obviously prohibited from being delivered by the Boxberry method.
Often, when using the Boxberry pickup point, the parcel is handed over marked "without opening". At the same time, employees of self-delivery points claim that it depends on the sender. If, upon receiving the parcel, you notice that it was opened or damaged, then it is best to open the parcel at the pickup point, and be sure to film this process on video. If you find problems with the attachment or its absence, then it is advisable to draw up an act, even if the employee of the issuing point agrees to act only as individual. Otherwise, it is unlikely that you will be able to get a refund from the store or postal intermediary. If you use the latter, then pay attention to the insurance rules, as well as instructions indicating the sequence of actions in case of receiving a damaged or opened package.
Update (January 15, 2016)
Alfaparcel suspended the work of a warehouse in Germany
Update (July 2, 2016)
American postal intermediary Pochtoy offered courier delivery using Boxberry
Update (October 15, 2016)
Added American postal intermediaries Shopfans, LightMF, ParcelForce.
Update (February 6, 2018)
Added recommendations for opened and damaged packages.
Update (February 28, 2018)
BoxForward has changed its courier delivery partner. Now, instead of Boxberry, the company is using the services of DPD.
Update (1 January 2019)
duty free customs limit when delivering parcels to Russia reduced from 1000 euros to 500 euros.
You can receive the parcel at any point of issue of orders of the Boxberry delivery service. If there are several points in your city, you can choose the most convenient for you: on the company's website you can find a complete list of branches with the address, phone number and work schedule. With the help of filters, you can select offices that work seven days a week, by bank transfer and other parameters.
Important information for the recipient of the parcels at the Boxberry pick-up point
- To receive the parcel, an identity document (passport) is required.
- The parcel is transferred only to the person indicated in the documents.
Extension of the parcel storage period
The term of storage of the parcel at the point of issue - 7 calendar days. If the period of storage of the parcel at the PVZ needs to be extended, in this case it must be done independently by calling hotline Boxberry 8-800-222-80-00. This service costs 50 rubles per week (please note that for 1 day the cost is 50 rubles and for 7 days also 50 rubles).
Cancellation and return
- Before paying, inspect the received package for damage.
- If you decide for any reason to refuse the parcel, inform the delivery service employee about your intentions. You can refuse both the entire package and part of the items that did not suit you, paying only for the selected goods and the cost of delivery.
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