Tracking postal parcels sent by Aliexpress sellers from China is not a very interesting thing. And above all, uninteresting is explained by the incomprehensibility of the statuses international shipments.

Let's see what is meant by incomprehensible inscriptions on sites for tracking IGO tracking codes (international postal items).

Parcel information received

AliExpress sellers often register packages using electronic service. Therefore, receiving a tracking code in the order card does not indicate that the shipment is already with the postal carrier.

If the parcel has not yet arrived at the branch logistics company, but it is already issued by the sender in in electronic format, the status when tracking it will say that “Information received” about it. Sometimes it can take up to 7 days from the moment the parcel is registered to its actual arrival at the post office in China.

You can find information about tracking numbers on our website.

Parcel accepted

Another option: Accept.

As soon as the seller or courier delivers the parcel to the logistics service, fills in all required documents, including the customs declaration, the status of the departure is changed to "Acceptance". IN additional information you can find out about the time and place of reception in the country of the sender.

Left the pickup point

So, everything is fine - the departure began its long journey to Russia.

On my way

Shipments are periodically registered at intermediate points - sorting centers. In such postal nodes, parcels can be reloaded from one mode of transport to another; in general, they are distributed along the optimal trunk routes. At such “control” points, the recipient can receive data that his order is still moving in the direction of Russia.

Arrival at MMPO

In MMPO (places of international postal exchange), items undergo customs procedures, inspection and registration, they are prepared for export from the sender's country. It is here that the formation of the dispatch (mail items grouped into boxes or large bags) intended for the MMPO of the recipient's country takes place.

Export

The "Export" status is assigned to shipments that have already been handed over to the carrier for delivery to the country of destination. When sending goods from China, this status usually does not change for a long time when tracking orders. This is explained simply: for international shipments from China or Singapore, it is required to fill with mail aircraft with a carrying capacity of 50 to 100 tons.

There are other reasons for delays, such as transit routes for flights, which imply the presence of one or more waypoints during the flight. In each of them there will be delays in unloading / loading parcels.

During the Export process, the package will not be tracked.

It is believed that the export takes 1-2 weeks, but it happens that the procedure takes up to 2 months. Although there is a recommendation, when delaying this process, apply for a search for a parcel. In the case of an order with Aliexpress, you need to ask the seller to deal with the situation. You will either receive a refund or extend the Buyer Protection Period in order to still find the lost items.

Import

This status appears only when the shipment is registered by the postal operator at the MMPO in the country of destination, that is, at the place of international mail exchange already in Russia.

Boxes (bags) with many parcels from the transit section of the aviation department are sent to MMPO. About a day after arriving at the center, the containers are opened and all shipments are registered, which is displayed on sites to track tracking codes. By the way, international parcels that arrived in Russia are already expected in the centers - information about them is received before arrival from the country of departure.

There are MMPOs in Moscow, Vladivostok, Orenburg, St. Petersburg, Bryansk, Kaliningrad, Samara, Petrozavodsk and other cities. The choice of the city where the parcel will arrive depends on which flight was the best to send it from China, as well as on the degree of MMPO workload.

Sometimes it seems more logical to send a parcel to Moscow for the Moscow recipient, but it is sent to Bryansk, and then transported to the destination city by land transport. And, perhaps, the order will reach the addressee faster, due to the periodically low throughput Moscow center.

Handed over to customs

After registration with the MMPO, the parcels are transferred for clearance to the Federal Customs Service. Then they go through customs transit, which means they are packaged by type and transferred to a specific site. All shipments pass through an X-ray machine, where the operator views their contents. By the way, dogs also work at customs - they sniff every parcel for drugs or spice.

If at least some suspicion arises, the parcels are opened by the operator in the presence of a responsible person - a customs officer. Reasons for opening:

• presence (although it is not clear how an X-ray can be used to detect that the package contains counterfeit products);
• the assumption that there are goods for commercial use (for example, a batch of nail polishes);
• suspicion that prohibited goods are being shipped (weapons, drugs, chemicals, plant seeds, etc.).

If the parcel has been opened, then an inspection certificate will be attached to it. Two operators work with one customs officer. Customs performs its functions around the clock.

Detained by customs

One of the most annoying statuses.

Real people work at customs, not robots, so they carefully look at the information about the goods being sent. The low cost of the MPO assessment, if there is a smartphone inside, will immediately lead to suspicions that the seller is trying to deceive customs. The same thing, if there is simply no information about the departure, such packages at customs are often opened.

Customs officers know how to use the Internet, so they can manually check the real value of the goods, perhaps using the information on the IGO, in which store it was bought.

Another very important point: it is checked whether purchases by the same person have been exceeded, set at 1000 euros so far. The weight limit of the goods is also taken into account, it should not exceed 31 kg. If the limits are exceeded, then a customs receipt order is attached to the parcel for payment of 30% of the value of the goods. You can receive a shipment at the Russian Post only after paying the customs fee.

All of the above explains why goods periodically hang up at customs: FCS employees need time to unpack suspicious IGOs, check the real value and other procedures.

Issued by customs

After verification customs service shipments go to the Russian Post for further forwarding to the recipient. Where exactly in this moment you can find out the IGO from the post office index, which is written next to the next departure status.

From the moment of transfer to the postal service, it is possible to roughly calculate the time of arrival of the order, taking into account the average delivery time of items across the territory of Russia.

Arrived at the sorting center

Traveling across Russia, parcels pass through numerous sorting centers, where the optimal trunk routes are determined. Numerous shipments are sorted and sealed in large boxes in order to prevent damage and loss.

The speed of sending IGOs ​​across the territory of the Russian Federation is determined by many factors, including such as:

• travel by land or air;
• frequency of flights towards the city of destination;
• the degree of loading of mail planes (if the loading limit is exceeded, then the departure is waiting for the next flight);
• other.

There may be more than one sorting center along the route. After the IGO is registered at the regional sorting center, you can already calmly wait for the parcel for 1-2 days. And it is not necessary to wait for a notification in the mailbox. By presenting documents and a tracking number at the post office, you can ask to check whether the shipment has arrived. In any case, there are slight delays on tracking sites, due, among other things, to the fact that local postal operators can delay the registration of newly arrived mail to the branch.

Sending

Sometimes parcels are sent to the sorting centers “in the wrong direction”. Another option is that the Aliexpress seller confuses something when writing the recipient's address. The wrong index influences the most, and the name of the city, region, and last name of the addressee do not have much influence.

After the receipt of the IGO at the wrong address, post office operators draw up a "Loading" coupon and send mail to the addressee. This is not terrible, but it greatly lengthens the travel time of departures.

Came to the place of delivery

After the employees of the local post office register the IGO, they write out a notice that the postman will take to the mailbox to the addressee. The presence of this notice speeds up the process of receiving the parcel.

If there is no notice (for example, the recipient did not wait for the postman, having seen the status change on the tracking site), then the post office operator will print it again. You need to have documents and a tracking code with you.

Parcel delivered

Another option: "Handing to the addressee."

The parcel was issued to the recipient at the post office indicated in the status.

You can track parcels either on or in, which is installed in the browser. Use a convenient tool that allows you to control the movement of your orders from the moment they are shipped from China to the moment they are received.

After sending the goods to Aliexpress, the seller gives the buyer a track number by which the parcel can be tracked. And from that moment on, inexperienced buyers begin the most nervous period of waiting for their purchase. During which many regularly panic. One of the most common reasons for concern is the situation when the tracking status of a package is not updated for a long time. And with any minor delays in updating the tracking status of the package, many people panic. They are afraid of losing money, they are worried that the package will not arrive, and that they may need to do something urgently.

Let's take a closer look at what causes delays in updating tracking statuses, what delay periods are considered normal. And what to do if the status of the parcel is not updated for a long time.

Why is the parcel tracking status not updated for a long time?

1. Information about the parcel has not yet entered the database of postal services and track number tracking systems.

If you received a track number, this does not mean that your parcel has already arrived at the post office. On average, it is considered that before it starts to be read. Because first the seller will book the track number, then the courier will pick up the parcel, and it will go by courier to the post office. Next, it takes time until the parcel data is entered into the tracking system. In this case, you do not need to do anything, just wait two weeks until the information about the package starts to be read.

2. The parcel began to be tracked, but not sent.

It happens that the first tracking status appears in the tracking systems and on the Aliexpress website, indicating that the mail has received information about the package. This means that the seller booked a track number, but did not physically send the parcel. It even happens that at this stage everything stops.

3. Your track number is only trackable within China.

When ordering cheap goods, parcels can be sent to you by courier companies or Track numbers of which, in fact, are internal invoice numbers. And they are tracked only in China. After passing the border, your parcel will be assigned a new track number, with which it will go further. You, like tracking systems, will not be able to recognize it. And the last tracking status will show that the parcel has been sent to the destination country. There will be no further updates to the tracking system. Therefore, it remains only to patiently wait for a notification that the parcel has arrived at your post office.

4. The package is under import.

Basically, the process of importing a package is the longest stage. On average, it can take two weeks. But there are especially slow sorting points with old equipment or high load, in which parcels hang for a month or even more.

You can not influence the speed of crossing the border in any way. Since it is not known in which country it may be located. It may be marked as "Shipped", but in fact it was placed in a container that is waiting to be sent, and then it can lie in a temporary storage warehouse, waiting for its turn for further processing. Therefore, you need to be patient and monitor the terms of buyer protection.

5. Parcel stuck at customs.

There are situations when the last status in tracking a parcel means that it has entered customs. And there is no further movement. There may be several reasons for this. Firstly, there may be a large load at customs and employees physically do not have time to process incoming parcels quickly. Secondly, the package may get lost at customs. If more than 2-3 weeks have passed since the day the parcel arrived at customs, then you can call the right department yourself and ask the employees to find out what happened to it.

It should be noted that the speed of parcel delivery is a seasonal phenomenon. If you placed an order during the holidays (especially during ), during or after the sale, then due to the load or the large number of holidays, the parcels will be slow. Not only can the mail not work physically for some time, but also huge congestion is formed.

We cannot influence this fact in any way. You just need to take this into account and calmly wait for the parcel to wait for its turn and budge.

7. Delays in tracking database updates for some email services.

Some mails are notorious for the fact that the information in the databases is updated with huge delays. And the package can go far ahead, and the data about it has not yet appeared in the database. Or the buyer has already received the package, and in tracking it has not even reached the moment of export. For example, this is very typical for Estonian post. And a standard problem with China Post is that their server can be down for a long period of time. Accordingly, status updates will not occur because of this.

8. Physical movements parcels.

At the very beginning of a package's journey, tracking statuses may be updated frequently. And it seems that your product is moving from city to city, going through various stages quickly. And then, at the next stage, it freezes for a week. And all due to the fact that she is now physically sailing on a ship. And, sometimes, she needs to overcome long distances by navigation. Naturally, this stage takes time and the next status will appear when it arrives at the next waypoint.

9. The parcel was lost.

And the last, rather rare case, when your parcel was lost on the way or it was stolen. Many buyers are afraid of this very reason, because they believe that the loss of the package means the loss of their money. And that they need somehow. Actually it is not.

What should I do if the status of the parcel is not tracked for a long time?

H but in fact, everything is simple! There are two options.

First- if there is no information about the track number, then in the first 10 days you just need to wait. And only then or .

Second - if information appeared in the tracking statuses, then it is considered that the package was sent to you. And whatever happens to her in the future, you will not be able to open a dispute until time will pass delivery guarantees (blue alarm clock). Therefore, seeing that your track is being read, just make sure that your package does not go to another recipient and patiently wait for it. Experienced buyers on Aliexpress advise 5 days before the expiration of the buyer's protection period to extend the timer if the parcel was delayed somewhere in your country. Or, a couple of days before the end of the protection period, open a dispute that a lot of time has passed, and the package is still on the way. This will allow you to return the money for the unreceived goods. And it doesn’t matter where and for what reason the package got stuck.

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Many people who are faced with the purchase of goods in foreign online malls are interested in the course of such a process as the export of international mail, which means receiving, in fact, a certain postal item, which is transferred to the mail of the country of destination (in the cases considered here, Russia). The parcel is delivered to the specified place where the international postal exchange and all subsequent export and import operations take place. The entire path of the postal item is the export of international mail, which means the phased passage of all instances in compliance with many rules, which will be discussed below.

Stages

From receiving a parcel abroad to receiving it in Russia by a person whose address, name and surname are indicated in the notice, there are many stages, about each of which information is sent to the recipient and sender upon request. Long haul parcels and all manipulations with them must be transparent, this is what the export of international mail means, which means free tracking of the shipment until it is received at the Russian post office.

The first step in forwarding the shipment to Russian Federation from abroad is the acceptance of the parcel at the post office, for example, China or Malaysia. In the foreign post office, the parcel is accepted and the relevant documentation is drawn up for it to go all the way to the final address. At the same time, a declaration for customs in the form CN23 or CN22 must be drawn up.

Documentation

After drawing up the documents, a unique identifier is given to this mail item, with the help of which this export of international mail is tracked. What does identifier mean? This is the barcode printed on the receipt. The sender receives it so that after a while, when the parcel appears in the tracking system, to monitor its movement. If desired and possible, the sender can communicate the index to the recipient.

First, the parcel arrives at the place where it happens, where it is carefully prepared to go through certain procedures, and this is only the very beginning of knowing what it means to export international mail. China, for example, trades very heavily with Russian consumers online, as it has an extensive network of shopping malls. These are Item.taobao, Detail.tmall, Auction1.paipai, and many others, including the world-famous Amazon and Aliexpress. And just from there, the parcels need to be carefully monitored. In the local MMPO there are also Customs, who draw up the parcel for their part and form a dispatch to the country of departure.

Parcel export

If a prospective recipient sees an "export" status while tracking, they need to be patient. This is one of the most time-consuming processes when a postal item is sent from one country to another - from the sender to the recipient. Air transportation may be involved here, but most often delivery is carried out by ground methods.

The speed will depend on the distance of countries from each other purely geographically. And at this stage, when tracking the parcel, the status "export of international mail" will already be known, which means that the parcel goes through the longest stage of the postal journey. The "export" status indicates that the shipment has been handed over to the carrier, and the parcel goes to the MMPO of the recipient country, that is, to Russia, but it follows very gradually.

Timing

No one can ever know about the delivery time for the export of any international shipments. This is entirely dependent on the carrier. The next status is electronic registration parcels - in these or slightly different words, and this means that the seller registered the track code of the postal item on the website of the courier service.

However, the package has not yet been transferred, and a whole week may still pass before the actual transfer. She probably hasn't even left China yet. Export of international mail should change the status to "receiving" or similar to the given word. But this will only mean that the parcel was actually sent from China to Russia. When it is in the "export" status, it is impossible to trace the path. That's when the status changes to "import", you can watch the movements.

Causes

Since transportation is most often carried out in transit and undergoing all sorts of restrictions, postal items are quite often delayed for a long time. If the parcel does not receive the status of "import" for more than three months, the sender must submit a search request to the post office. The actual shipment to the country of destination does not mean at all that the shipment will soon complete its journey, that is, the export of international mail itself does not indicate this. No one knows how long the departure route lasts at this stage.

This happens because the routes are laid differently every time, a lot depends on the flights, as well as on the formation of the optimal weight. That is, parcels are accumulated to the required amount so that the flight is profitable. For example, Chinese planes carry from fifty to one hundred tons. And no one knows when this flight will gain the desired weight. This stage can take from seven to fourteen days on average. But often more, there are cases when parcels were expected for all sixty days.

Package

With the status "export (content check)", you can be sure that the package is not moving anywhere yet. She was handed over to the customs of the country of departure to carry out inspection and other procedures. As soon as the customs check is completed, the parcel will move towards the country of destination. The status "export (packing)" will mean that the parcel has been successfully examined, it is packed, labeled and ready to be sent to Russia.

With the "transportation" status, everything seems to be clear: the postal item is moving from the sorting center. Most likely in another sorting center, but already towards the recipient. The same means the status "in transit". Sometimes, as the shipment is tracked, a notification will appear that customs has completed clearance, which will mean that now postal services continue to export international mail. Malaysia (MYKULB - international code), for example, allows you to track your parcels using your own help center, but this does not add speed to parcels.

Customs there

Customs in most IMPOs works around the clock, because this is the only way to check this colossal volume of incoming and outgoing mail from abroad. In addition to customs officers, postal operators also work there - two people per customs officer.

This is what is waiting for the package with the status " customs clearance". While the parcel is still in the sending state and going through customs procedures. This is not too fast. If the status says "customs clearance in the country of the recipient" - you can start to rejoice and rub your hands in anticipation.

Customs here

The parcel was transferred to and processed there, simultaneously going through a rather long cycle of functions: processing, customs control, decor. All postal containers receive customs transit procedures, then they are sorted by sections and types of shipments.

Commodity investments must undergo x-ray control, while the customs decides whether to open this item or not. The reason to take the parcel under personal control may be commercial party or orientation to it, where the presence of substances prohibited for shipment is suspected, or maybe just a violation of property rights. The operator at the customs officer opens the parcels, after which they draw up an inspection report and attach it to the shipment.

Other statuses

The status "export of international mail, sorting" means that the parcel is already in one of the many sorting centers, and it is being processed there. In any case, it is already quite close to receiving. It is not known how long it will take to process, but sooner or later the parcel will leave this sorting center. The status "accepted by the carrier" moves the moment of receipt even closer - the order has been transferred to the carrier already local.

Further, different statuses may appear in turn, which speak for themselves: "arrived at the terminal" (probably intermediate, where the parcel will be unloaded again, loaded, processed, labeled and sent further), "arrived at the warehouse" (where it will be unloaded again, loaded and and so on - see above), "located in the small packet processing center" (again, everything is the same as before, but at the end a further route is selected here). One of these intermediate statuses, which makes one feel sad, is "arrival in a transit country". This is a very troublesome business - to track the export of international mail. China (CNSZXA - international code), for example, very often apologizes to customers for long delays.

Post office

The long-awaited status "arrival at the post office" means that the recipient can already, without even waiting for the postman with a notification, go directly to the post office indicated in the status and receive his parcel. Other phrases in this message may also be used. For example: "Export of international mail of Russia. Arrival at the place of delivery." Ideally, the delivery of the notice by the postman should be made on the same day, but more often it happens differently.

By the way, if the status "the place of international exchange has been abandoned" is received from the Russian post, then you do not need to wait more than ten days, since this is already a clear violation of the delivery time. Feel free to call and complain. Postal workers are required to respond to such a call. The parcel is searched for, immediately a notice of its arrival at the department is issued. And give notice to the postman. Well, if all the worries are over. Because there are also unsuccessful delivery attempts, if the postal operator has to report this in the next status. Moreover, the specific reason for non-delivery is never displayed.

Further actions

After another attempt at delivery, the parcel is transferred to storage until all the circumstances are clarified. She receives the marking "on demand". After a certain time, the failed recipient sees the status of the return of the parcel to the sender. And if he does not immediately contact the post office, which was obliged to deliver the shipment, and does not find out the reasons for non-delivery, then the recipient can already say goodbye to the dream that arrived from Malaysia or China.

Yes, and he is not the recipient then. Unfortunately, this happens very often, as people who use foreign online malls constantly write about in reviews and are advised on forums. So buyers warn each other about poor quality service. For example, Chinese warehouses of online stores receive a lot of criticism.

Deliveries are now in high demand. After all, people are increasingly using online services, in particular, ordering various kinds of goods on Internet sites, among which Aliexpress has become the most popular. At the same time, many people prefer to carry out tracking on their own throughout the entire stage of cargo transportation.

And this is very correct, because thanks to this option, you will be able to find out in time what delays occur, what procedures and points, verification stages are being carried out or will only be carried out.

In general, thanks to tracking, you can get detailed information about delivery. However, to do this, you need to know what the tracking statuses mean. Only their correct understanding will allow you to benefit from tracking.

With international deliveries, you can often meet with the status "Export from the country of departure." many clients courier services I'm wondering what this phrase means. We will consider its meaning in the framework of this article. However, first you need to understand what the export of international mail itself means.

Export is

The word "export" itself comes from the Latin exporto. The same word, in turn, has the meaning of "export of goods and services from the country's port", if we talk about its literal meaning. Buyers of these same services and goods will call the country an importer. That is, when tracking a package, it is important to correctly understand the statuses:

• Export - this means that something has gone beyond the borders of the country.
• Import - this means that something, on the contrary, arrived in the country.

As you can see, there is nothing complicated here.

The meaning of the status Exported from the country of departure

This status is second in order. It is exhibited at the stage of delivery, when the goods are exported outside the country of origin. You can also understand the message in this way: there is still time before the goods are received.

To make it easier, consider an example: Ivan bought headphones from Aliexpress and ordered delivery. The product is in China, and it needs to be delivered to Russia. When Ivan sees “Export from the country of origin” when tracking, this means that the headphones were taken out of China.

Statuses in Aliexpress are information about the stage at which your order or package is. It is necessary to distinguish between statuses order(waiting for payment, checking payment, processing order) and statuses parcels(the parcel arrived at the sorting point, left the customs, export, import). The order status is assigned to the order by the site itself and information about it can be seen in the order information. The status of the parcel is assigned at the post office and customs and tracked on specialized sites.

We will look at both types of statuses and figure out what they mean.

Aliexpress order statuses

This order is awaiting your payment- Waiting for payment.

This status is assigned to the order immediately after pressing the Place Order button - until the moment of payment. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and change to the Closed status.

Your payment is being verified– Aliexpress checks your payment.

Immediately after paying for the order, the payment is sent for verification by the site, and the status of the order changes to Your payment is being verified. Verification of payment usually takes 24 hours, after which it is time for the seller to send the order

– The seller is processing your order

Order status changes to The supplier is processing your order. The time for sending the order is set personally by the seller and is indicated on the product description page. In the order, the time allotted for sending is indicated in the form of a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the " Extend processing time" (Extend order processing time) below the timer. If for some reason you change your mind about placing an order, click " Request order cancellation" (Request to cancel the order), located there. You can read more detailed information about canceling an order in our article “How to cancel an order for Aliexpress”.

The seller has shipped your order - the seller has shipped your order.

The order receives this status after the order is sent and the track number is entered into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) if the arrived goods are of inadequate quality, or do not arrive at all