To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, you can read more by clicking on the link:.
If the status of the mailing does not change for 7 - 20 days, do not worry, it normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.
If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
Which is very popular, including because of the free courier delivery in Russia. Previously, orders were delivered by Fedex, but now I had to deal with the work of SPSR-Express. I can't say that I'm happy with everything, but compared to other reviews about them, my problems can be called just nitpicking.
pros
- Delivered pretty fast, I can't complain about that . My city is located 5 hours drive from the capital, it is not a regional one. All orders go from Moscow through the SPSR office in our regional city, and then delivered to me. The whole way from customs clearance takes 1-2 days. I do not consider this to be such a significant plus, because, for example, also inexpensive Autotrading delivers purchases from Moscow in the same 1-2 days.
- After the package has cleared customs, a track is assigned to her and SMS about the route is sent to her phone. The SMS contains a track number by which you can track the package on the SPSR service website.
Minuses
- Once SMS "Expect delivery today" came as many as three times in two days. The courier called and delivered the next day. Here's what it looked like for SPSR (I wonder when I "couldn't get it" and they supposedly agreed with me for a second delivery?)
- Customer service is also lame.
To begin with, I will simply describe How did you ship FedEx?:
8 am - SMS comes that the delivery will be today.
10 am - courier call:
- Hello, I have a package for you, I'm going to your city now. When will you be at home?
- I'm at home now, you can bring.
- Great, I'll be there in 20-30 minutes.
Indeed, within half an hour the courier calls at the door, I pick up the parcel, sign it and everyone is happy.
How SPSR delivers
8 am - SMS that you need to wait for delivery today.
12 o'clock in the afternoon, the courier's call (in an imposing voice with the intonation "how did you all get me"):
Hello, I have a package for you. Today there will be delivery until 16:00, will you be at home? (Are all clients always sitting at home from 12 to 16???)
- Tell me more exact time, I can leave.
- ... (this is where the show off begins on the topic that he cannot say the exact time, because he has a lot of packages)
We agree that I will wait until 14 hours. As a result, a courier arrives within 40 minutes, just as arrogantly demands a passport, does not look into it (!) And issues an order with the same martyred expression on his face.
Such situations, of course, spoil the attitude a little. But I can't say anything very bad, my orders were not lost, they came very quickly, once even the next morning after going through customs. I would like to have a more polite attitude towards customers (yes, I even go to the Russian post office when it’s convenient for ME, but here it’s as if some plumbing or electrician is forced to wait).
Rated "good". Recommend or not... Does it make sense? From what I understand, most online stores that offer express shipping don't give you a choice. But if I just needed to send something, then I think I would choose another courier service.
At all stages of human civilization, an important place was occupied by the prompt and reliable delivery of information. Today, the delivery of documents, parcels and parcels has changed dramatically. The main participants in this process are specialized transport companies, whose range of services includes delivery to the client:
- documents
- postal items
- small in weight and size cargo
One of these companies is the transport company "SPSR-EXPRESS" from St. Petersburg. An additional service of the SPSR company is the express tracking of the entire route and work according to the most reliable “hand-to-hand” scheme in the world. The service of this company covers not only the entire territory of the country, but also foreign countries.
The latest technologies for delivering business correspondence
For spsr company, express tracking is in the nature of an individual solution, which will be the most optimal for a particular customer. The client has the opportunity to choose the cost tariff on his own, having familiarized himself with the terms of cooperation with the company on its resource. The following service packages are available for the firm's clients today:
- Hummingbird delivery "from door to door"
- Delivery of a cheetah "from hand to hand"
- Bison and pelican deliveries
- Freight
- Online
- Fulfillment
- Export Import
It follows from the above list that the SPSR-EXPRESS company fully covers the sector of services for the delivery of not only small cargo, postal items and business correspondence, but also, if customers choose the “freight” package, it will send large-weight and oversized cargo to any point in Russia within the terms specified in the contracts. And in the case of an export / import package, it will promptly deliver documents or goods to the specified addressee outside of Russia or from abroad.
List of additional services provided by the company "SPSR-EXPRESS"
The SPSR-EXPRESS company cooperates with China within the framework of which we wrote about in our news.
Among these options, customers of this company can choose spsr express tracking order. In this case, the client will know exactly where his cargo or documentation is located at a given time. This is convenient and allows you to better plan your business activities. Shipping rates include carrier liability insurance, if preferred by the customer. When tracking shipments, the sender and recipient are notified by staff via SMS. Here everything is done solidly and thoroughly, with the maximum degree of reliability and safety for the client's shipments. If necessary, the sender's business correspondence will be packed additionally.
To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, you can read more by clicking on the link:.
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.
If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.
If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
There are two types of delivery: standard and expedited. In most cases, standard delivery is free and takes from 14 days to 2 months. Expedited shipping requires an additional payment (sometimes it may already be included in the price of the product itself) and on average lasts from a week to three weeks. Many companies offer expedited shipping. One of these is Russian company SPSR Express. Let's consider its features in more detail.
- On the site, SPSR Express delivery in the offer can be either by default, or it can be indicated as one of the delivery methods.
- Delivery takes 1-2 weeks. It's faster than the free way. But delivery may take longer. It all depends on the workload of the company and customs.
- Delivery of SPSR Express on can be both paid and free. It all depends on the seller. Some sellers may separately list shipping costs, and some may simply include shipping charges in the price of the item.
- After placing an order, the user will need to provide SPSR with their passport data (an email from SPSR should be sent to the email box). This is necessary for the package to pass through customs.
- As soon as the parcel arrives in the city, the recipient will receive an SMS notification with the address of the branch where they need to drive up and pick up the order. The recipient can also order delivery by courier. But you will have to pay extra for this service.
How to track a SPSR parcel on Aliexpress
To track a package delivered by SPSR, you first need to find out the track code (track number, tracking number). To do this, we take the following steps:
- go to the site and go through authorization;
- on home page on the right side, hover over the welcome message. A menu should appear. Click on "My orders";
- as a result, we will be on the page with all orders. Select the required deal and click on "Details";
- on the page that opens, we find the section "Tracking the shipment". The shipping company will be listed in the first column. The second is the tracking number. That's what we need. We copy it.
Information about movements is also pulled into the last column of the “Dispatch Tracking” section. Looking there, you can already find out where the package is now.
The copied track code must be inserted into a special field on the SPSR Express website. Next, click on the "Track" button.
As a result, you will be able to see all order statuses.
Parcel SPSR to Aliexpress is not tracked
Consider the main reasons why a package delivered by SPSR may not be tracked.
- No more than 5 days have passed since the order was sent. Usually, information about movements begins to pull up no earlier than 5-10 days. Wait a while and start tracking.
- The seller could give you the wrong track code. Ask him to send the correct one.
- The seller could indicate transport company SPSR, but order sent by regular postal company(For example, China Post). Then on the SPSR website you will definitely not be able to find out anything by order. Try to track on special resources(for example, track24.ru). If the information is not pulled up on the resources, it means that the seller indicated not only the wrong company, but also gave the wrong track code. Ask the seller to give the correct track code. If he does not provide anything or gives the wrong track code again, then all that remains is to hope that the package will arrive.
If the parcel is not tracked, then you can easily open a dispute. To do this, open the order details page. If there are several products in the order, then for each of them click on the "Open dispute" button.
Specify the problem "No tracking information".
Even if the seller does not want to return the funds, they will decide in your favor.
Tracking mail delivered by SPSR, does not take much time. The main thing is that the seller indicates the correct track code.
Happy shopping everyone!
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