ATTENTION!!! WORKING SCHEDULE OF THE COMPANY AND PARTNER POINTS FOR ISSUING ORDERS DURING THE MAY HOLIDAYSPUBLISHED ON OUR SITE .
ATTENTION!!! MANDATORY INSURANCE OF FRAGITABLE COMMODITY INVESTMENTS FROM MARCH 11. DETAILS BELOW.
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NEW SERVICE Door-to-door delivery to regions of Russia and the Moscow region outside our service area through our partner SDEK - quickly and inexpensively. See below for details.
Delivery rates in Moscow and the Moscow region (from February 1, 2019):
TO CALCULATE THE TARIFF YOU CAN USE \ ONLINE CALCULATOR ON OUR SITE
| TARIFF "STANDARD" | ZONE 1 | ZONE2 | ZONE3 |
| up to 1 kg | 270rub | 320rub | 370rub |
| 1-3 kg | 310rub | 360rub | 410rub |
| 3-5 kg | 360rub | 410rub | 460rub |
| 5-10 kg | 440rub | 490rub | 540rub |
| 10-15 kg | 530rub | 580rub | 630rub |
| 15-20 kg | +20rub/kg | +20rub/kg | +20rub/kg |
| 20-25 kg | +30rub/kg | +30rub/kg | +30rub/kg |
| 25-30 kg | +50rub/kg | +50rub/kg | +50rub/kg |
| TARIFF "URGENT" | ZONE 1 | ZONE2 | ZONE3 |
| up to 1 kg | 320rub | 370rub | 420rub |
| 1-3 kg | 350rub | 410rub | 460rub |
| 3-5 kg | 400rub | 460rub | 510rub |
| 5-10 kg | 480rub | 540rub | 590rub |
| 10-15 kg | 580rub | 630rub | 690rub |
| 15-20 kg | +20rub/kg | +20rub/kg | +20rub/kg |
| 20-25 kg | +30rub/kg | +30rub/kg | +30rub/kg |
| 25-30 kg | +50rub/kg | +50rub/kg | +50rub/kg |
An interactive map and schedule for visiting individual settlements of the Moscow Region can be found
Dimensional surcharges
| LENGTH OF ANY SIDE OF THE DEPARTURE | MARKUP |
| UP TO 100 CM | NO |
| FROM 100 TO 150 CM | 150rub |
| FROM 150 TO 200 CM | 250rub |
| OVER 200 CM | not accepted |
| SUM OF MEASUREMENTS LENGTH+WIDTH+HEIGHT | MARKUP |
| UP TO 150 CM | NO |
| FROM 150 TO 200 CM | 150rub |
| FROM 200 TO 250 CM | 250rub |
| OVER 250 CM | not accepted |
Overall surcharges are summed up if the length of any side exceeds 100 cm and the sum of the measurements of three sides exceeds 150 cm.
Tariffing is carried out only according to the recipient's zone, regardless of the location of the sender, i.e. All parcels are charged as if they were sent from Moscow!
Tariff "Standard"
Delivery terms:
Zone 1 and Zone 2 - up to 2 working days, not counting the day of reception.
Zone 3 - up to 4 working days, not counting the day of reception.\
Tariff "Urgent"
Delivery terms:
Zone 1 and Zone 2 - 1 working day, not counting the day of reception.
Zone 3 - up to 2 working days, not counting the day of reception.
Courier delivery to regions of the Russian Federation.
ECP-Logistic carries out express delivery of shipments using the partner company SDEK to more than 300 settlements throughout the Russian Federation.
See our website for rates and delivery times. If you do not find your locality on the list, contact our operators for correct tariffs.
To place orders:
1. Enter your name, full home or work address and contact telephone number on the standard form.
2. In the comments, indicate “Delivery by SDEK to your door”
Respond to courier requests and messages - if it is impossible to contact the recipient within 14 days, the shipment will be returned to us by default.
The tariff includes collection from the Organizer and delivery to the specified address. No hidden markups “for design”, “for packaging”, etc.
Tracking is possible on our tracker or on the SDEK tracker using our departure number.
ATTENTION!!! Shipments are accepted only for delivery to regions of the Russian Federation and settlements of the Moscow region that are outside our service area.
Pickup point ECP-Logistic
Dear Organizers and Participants.
ECP-Logistic provides services for the delivery of shipments through order pick-up points.
Discussion, questions, suggestions and comments.
Procedure for placing orders for courier delivery
When choosing a receipt method, the participant must select “ECP-Logistic”.
The maximum weight of one item for courier delivery is 30 kg. If the maximum permissible weight is exceeded, the Organizer is obliged to divide the shipment into 2 (or more) pieces with the formation of separate address forms for each of them. If the Organizer refuses to split a shipment weighing more than 30 kg into several pieces, ECP-Logistic reserves the right to refuse delivery of such a shipment.
The maximum dimensions of the item for address delivery are 50x50x150cm. If the maximum dimensions are exceeded, delivery is carried out according to the availability of suitable vehicles on the route, and therefore delivery times may be increased.
In order to avoid delays in delivery of the order, when placing an order, the participant must indicate in his profile his first and last name, as well as the exact contact telephone number for sending an SMS message about the courier’s departure to the address in the format +7 (xxx) xxx-xx-xx or 8xxxxxxxxxxxx.
The participant can indicate the declared value of the item when registering for address delivery. In this case, 1% of the declared value is added to the issuance rate as insurance.
The participant can independently track the movement of his order on the tracker www.ecp-tracking.ru using the shipment number received from the Organizer. Posting of items in the tracker occurs within 24 hours after they are received from the Organizer.
ECP-Logistic does not provide services for receiving orders at meetings.
Courier delivery procedure
The delivery time of the item depends on the tariff chosen by the participant.
Delivery of items is carried out on weekdays from 09:00 to 18:00.
Delivery on weekends is possible only if there are appropriate comments on the address form (issued by the participant in the Motherhood-Shop system).
Within the Moscow Ring Road, the participant can indicate the desired time intervals for receiving the shipment on weekdays - from 09:00 to 18:00 / from 09:00 to 14:00 / from 14:00 to 18:00. Outside the Moscow Ring Road, delivery is possible between 14:00 and 18:00. The participant can discuss other delivery intervals personally with the ECP-Logistic courier.
Delivery outside the ECP-Logistic service area is carried out in accordance with the conditions and schedule of ECP-Logistic agents.
Delivery on weekends is carried out without taking into account time intervals.
During busy season (December), delivery times may be extended, but not by more than 3 business days. Delivery during the specified period is carried out during the day without taking into account time intervals.
When the courier leaves for delivery, the participant is sent an SMS with the shipment number and the phone number/name of the courier, by which the participant can specify the expected time of arrival of the courier.
The courier makes a preliminary call to the participant at least an hour before arrival to clarify the address and time of delivery of the item. If it is impossible to contact the participant within 3 business days, information about the shipment is transferred to the Organizer for clarification.
Upon delivery of the shipment, the participant must put the date, name and signature on a copy of the address form, which remains with the courier, to confirm receipt of the shipment.
Payment for delivery of the item and cash on delivery is made in cash or by transfer to bank card specified by the courier. Payment via mobile card terminal is not available.
The shipment is opened if there are obvious signs of damage to the packaging, and is also recommended when receiving a fragile item. In case of damage, the participant must draw up an opening report (in any form) in 2 copies and contact ECP-Logistic for compensation for material damage.
The procedure for transferring items for courier delivery through a pickup point
Organizers and participants of the joint venture can independently hand over their shipments at pick-up points for door-to-door delivery.
The period for moving items from a pick-up point to the door within the Moscow Ring Road is 2-3 days, not counting the day of reception, outside the Moscow Ring Road - 2-4 days in accordance with the schedule for visiting populated areas and pick-up points outside the Moscow Ring Road.
The cost of receiving shipments and issuing address forms at the pick-up point for participants is 30 rubles for each shipment.
Acceptance of shipments is free for Organizers. When handing over shipments to a pick-up point, the Organizer must have 3 acceptance certificates with him.
The minimum number of items for transmission through a pick-up point is not limited.
Refund procedure
In the event of damage to a fully paid shipment with a declared value, ECP-Logistic reimburses the participant for the declared value in the manner prescribed in the terms of reimbursement on the company’s website.
Reimbursement of declared value in case of damage to fragile items and items requiring special temperature regime storage/transportation is possible only if the Organizer has provided proper packaging of the shipment and warned about its special nature by affixing appropriate stickers.
Consideration of claims for damage to fragile shipments and shipments requiring special temperature conditions for storage/transportation is carried out only if the Organizer’s original packaging is preserved.
If a shipment without a declared value is damaged, ECP-Logistic compensates the participant only for the cost of delivery.
If delivery deadlines are missed by more than 3 business days, ECP-Logistic will compensate the participant 100% of the delivery cost in the manner prescribed by the company’s reimbursement terms. ECP-Logistic is not liable to the participant for compensation of lost profits.
In case of loss of a shipment, the fact of delivery of which is confirmed by the seal of the courier or the pickup point operator, ECP-Logistic compensates the participant for 100% of the purchase cost.
Mandatory insurance of fragile commodity investments
Shipments containing fragile goods must have declared value indicated by the sender on the address form, and marked “FRAGILE” (stickers, tape, large inscriptions, etc.), clearly visible on the surface of the package.
For packaging fragile product investments, it is necessary to use bubble wrap and/or carton boxes.
Separate fragile items or parts of one shipment are packaged individually and separated from each other by damping materials (thick cardboard, bubble wrap, foam rubber, polystyrene foam, packaging paper, etc.) to avoid contact with each other. The voids in the packaging must be filled.
Bottled liquids are packaged only in cardboard boxes and only in a vertical position with the obligatory indication “TOP”. Lids and valves are secured in the closed state with tape to prevent spontaneous opening.
Packaging for household chemicals and food products long-term storage must ensure complete tightness and absence of odors from the contents.
If there is a declared value, 1% of its amount is added to the shipping rate. The minimum amount of declared value is 100 rubles.
If the amount of the declared value is less than the actual cost of the goods for purchase, only the amount indicated as the declared value is subject to reimbursement.
Applications for reimbursement of declared value are accepted only if all the above rules are observed, as well as if damage is detected in the presence of the courier or pick-up point operator.
The procedure for compensation, as well as exclusions from insured events, are published on our website https://ecp-logistic.ru/vozmieshchieniie
List of fragile commodity investments subject to compulsory insurance
- glass (crystal) and products made from it (including containers);
- products made of clay, plaster, ceramics (porcelain, earthenware);
- plastic products (including containers, stationery, toys);
- perfumes and cosmetics in plastic containers;
- bottled household chemicals;
- electronics and small Appliances;
- fragile interior items (chandeliers, vases, paintings, mirrors);
- electric lamps;
- bulk food products (pasta, flour, cereals, animal feed) and household chemicals (powders, cleaning products) in paper and plastic packaging;
- other fragile or wrinkled goods that cannot be restored after deformation.
Delivery tariffs to the partner pick-up points listed below in Moscow and the Moscow region within the ECP-Logistic service area are based on actual weight and location of the order pick-up point, regardless of the location of the sender.
The delivery time for items to order pick-up points is 1-3 business days, not counting the day of receipt at the warehouse (when accepted at the order pick-up point, the delivery time may be increased by 1 business day). Shipments are moved to delivery points located within the Moscow Ring Road on a daily basis, and to delivery points located outside the Moscow Ring Road - in accordance with with visiting schedule settlements of the Moscow region.
The period of free storage of the shipment at the pick-up point is 5 working days PVZ, after which the recipient is charged an additional fee of 10 rubles for each subsequent day of storage.
The maximum storage period for a shipment at a pick-up point is 30 calendar days , after which the shipment is returned to the central warehouse and disposed of.
The card payment service is not provided at order pick-up points. Payment can only be made in cash.
If the recipient refuses to pick up the shipment at the pick-up point, the delivery fee is withheld in full from the sender.
Partial redemption service is not provided. The recipient has the right to either pick up the entire order or refuse it completely at the time of receipt.
Issue is carried out only after the shipment has been assigned the status "At the point of issue"in the trackeror after receiving an SMS notification about the arrival of the shipment at the pickup point. Check tracking numbers with senders - failure to receive an SMS notification does not exempt you from paying an additional tariff for exceeding the free storage period.
The recipient has the right to move his shipment from one pickup point to another (error when choosing a point, relocation, etc.). In this case in addition to the issuing tariff At the final pickup point, the recipient is required to pay a transfer cost equal to the pickup rate at the original pickup point plus the late fee at the original pickup point (if any).
Terms and tariffs for delivery to regional pick-up points.
Below are the new pick-up points (PPO) and pick-up rates
Attention! Delivery of shipments is carried out only by making a preliminary call to the number of the operator of the delivery point after receiving an SMS notification about the arrival of the shipment at the pick-up point.
To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and new package it's been traveling for more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left sorting center, customs, intermediate point and new statuses are absent within 7 - 20 days, do not worry, the parcel is not a courier who brings the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
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