ATTENTION!!! OPERATING SCHEDULE OF THE COMPANY AND PARTNER POINTS FOR ORDERING DURING THE MAY HOLIDAYSPUBLISHED ON OUR SITE .
ATTENTION!!! MANDATORY INSURANCE OF FRAGILE COMMODITY INVESTMENTS FROM MARCH 11. DETAILS BELOW.
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NEW SERVICE Door-to-door delivery to the regions of Russia and the Moscow region outside our service area through our partner SDEK - quickly and inexpensively. See below for details.
Delivery rates in Moscow and the Moscow region (from February 1, 2019):
TO CALCULATE THE TARIFF YOU CAN USE \ ONLINE CALCULATOR ON OUR SITE
| TARIFF "STANDARD" | ZONE 1 | ZONE2 | ZONE3 |
| up to 1 kg | 270 rubles | 320 rubles | 370 rubles |
| 1-3 kg | 310 rubles | 360 rubles | 410rub |
| 3-5 kg | 360 rubles | 410rub | 460rub |
| 5-10 kg | 440rub | 490rub | 540 rubles |
| 10-15 kg | 530rub | 580 rubles | 630 rubles |
| 15-20 kg | +20rub/kg | +20rub/kg | +20rub/kg |
| 20-25 kg | +30rub/kg | +30rub/kg | +30rub/kg |
| 25-30 kg | +50rub/kg | +50rub/kg | +50rub/kg |
| TARIFF "URGENT" | ZONE 1 | ZONE2 | ZONE3 |
| up to 1 kg | 320 rubles | 370 rubles | 420rub |
| 1-3 kg | 350 rubles | 410rub | 460rub |
| 3-5 kg | 400rub | 460rub | 510 rubles |
| 5-10 kg | 480 rubles | 540 rubles | 590 rubles |
| 10-15 kg | 580 rubles | 630 rubles | 690 rubles |
| 15-20 kg | +20rub/kg | +20rub/kg | +20rub/kg |
| 20-25 kg | +30rub/kg | +30rub/kg | +30rub/kg |
| 25-30 kg | +50rub/kg | +50rub/kg | +50rub/kg |
An interactive map and schedule for visiting individual settlements of the Moscow Region can be found
Dimensional markups
| LENGTH OF EACH SIDE OF SHIPMENT | MARKUP |
| UP TO 100 CM | NO |
| FROM 100 TO 150 CM | 150 rubles |
| FROM 150 TO 200 CM | 250 rubles |
| OVER 200 CM | not accepted |
| SUM OF MEASUREMENTS LENGTH+WIDTH+HEIGHT | MARKUP |
| UP TO 150 CM | NO |
| FROM 150 TO 200 CM | 150 rubles |
| FROM 200 TO 250 CM | 250 rubles |
| OVER 250 CM | not accepted |
Dimensional markups are summed up when the length of any of the sides exceeds 100 cm and the sum of the measurements of three sides exceeds 150 cm.
Tariffication is made only for the recipient's zone, regardless of the location of the sender, i.e. all parcels are charged as if they were sent from Moscow!
Tariff "Standard"
Delivery terms:
Zone 1 and Zone 2 - up to 2 working days, not counting the day of admission.
Zone 3 - up to 4 working days, not counting the day of receipt.\
Tariff "Urgent"
Delivery terms:
Zone 1 and Zone 2 - 1 working day, not counting the day of admission.
Zone 3 - up to 2 working days, not counting the day of admission.
Courier delivery to the regions of the Russian Federation.
ECP-Logistic carries out express delivery of shipments by the partner company CDEK to more than 300 settlements throughout the Russian Federation.
See our website for rates and delivery times. If you did not find your locality in the list, please contact our operators for the correct billing.
To place orders:
1. Enter your name, full home or work address, and contact phone number on the standard form.
2. In the comments, indicate "SDEK delivery to the door"
Respond to calls and messages of couriers - if it is impossible to contact the recipient within 14 days, the shipment will be returned to us by default.
The tariff includes collection from the Organizer and delivery to the specified address. No hidden markups "for registration", "for packaging", etc.
Tracking is possible on our tracker or on the CDEK tracker using our departure number.
ATTENTION!!! Shipments are accepted only for delivery to the regions of the Russian Federation and settlements of the Moscow region that are outside our service area.
PVZ ECP-Logistic
Dear Organizers and Participants.
ECP-Logistic provides services for the delivery of shipments through the points of issue of orders.
Discussion, questions, suggestions and comments.
Ordering process for courier delivery
When choosing a method of receipt, the participant must select "ECP-Logistic".
The maximum weight of one shipment for courier delivery is 30kg. If the maximum allowable weight is exceeded, the Organizer is obliged to divide the shipment into 2 (or more) places with the formation of separate address forms for each of them. If the Organizer refuses to divide a shipment weighing more than 30kg into several places, ECP-Logistic reserves the right to refuse delivery of such a shipment.
The maximum dimensions of the shipment for targeted delivery are 50x50x150cm. If the maximum dimensions are exceeded, delivery is carried out according to the availability of suitable vehicles on the route, and therefore the delivery time may be increased.
In order to avoid delays in the delivery of the order, when placing an order in his profile, the participant must indicate the name and surname, as well as the exact contact phone number for sending an SMS message about the courier's departure to the address in the format +7(xxx)xxx-xxx-xx or 8xxxxxxxxxxx.
The participant can indicate the declared value of the shipment when making the address delivery. In this case, 1% of the declared value is added to the issuance fee as insurance.
The Participant can independently track the movement of his order on the tracker www.ecp-tracking.ru using the shipment number received from the Organizer. Posting of shipments in the tracker takes place within a day after they are received from the Organizer.
ECP-Logistic does not provide services for receiving orders at meetings.
The order of courier delivery
The delivery time of the shipment depends on the tariff chosen by the participant.
Delivery of items is carried out on working days from 09:00 to 18:00.
Delivery on weekends is possible only if there are appropriate comments on the address form (issued by the participant in the Maternity Shop system).
Within the Moscow Ring Road, the participant can specify the desired time intervals for receiving the shipment on working days - from 09:00 to 18.00 / from 09:00 to 14:00 / from 14:00 to 18:00. Outside the Moscow Ring Road, delivery is possible from 14:00 to 18:00. The participant can discuss other delivery intervals personally with the ECP-Logistic courier.
Delivery outside the ECP-Logistic service area is carried out in accordance with the terms and schedule of ECP-Logistic agents.
Delivery on weekends is carried out without taking into account time intervals.
For the period of seasonal workload (December), delivery times may be increased, but no more than 3 working days. Delivery within the specified period is carried out during the day, excluding time intervals.
When the courier leaves for delivery, the participant is sent an SMS with the departure number and the phone number / name of the courier, by which the participant can specify the expected time of arrival of the courier.
The courier makes a preliminary call to the participant at least an hour before arrival to clarify the address and time of delivery of the shipment. If it is impossible to contact the participant within 3 working days, information about the shipment is sent to the Organizer for clarification.
Upon delivery of the shipment, the participant must put the date, full name and signature on the copy of the address form, which remains with the courier, in confirmation of receipt of the shipment.
Payment for the delivery of the item and cash on delivery is carried out in cash or by transfer to bank card specified by the courier. The possibility of paying by mobile card terminal is not provided.
The opening of the shipment is carried out if there are obvious signs of damage to the packaging, and it is also recommended upon receipt of a fragile commodity investment. In case of damage, the participant must draw up an autopsy report (in any form) in 2 copies and contact ECP-Logistic for compensation for material damage.
The procedure for transferring items for courier delivery through the pickup point
The organizers and participants of the joint venture can hand over their shipments at the points of issue for door-to-door delivery.
The term for moving items from the pickup point to the door within the Moscow Ring Road is 2-3 days, not counting the day of receipt, outside the Moscow Ring Road - 2-4 days in accordance with the schedule for visiting settlements and the pickup point outside the Moscow Ring Road.
The cost of receiving shipments and issuing address forms at the pickup point for participants is 30 rubles for each shipment.
Reception of shipments for Organizers is free. When delivering shipments to the pickup point, the Organizer must have 3 acceptance certificates with him.
There is no minimum number of shipments for transfer through the pickup point.
Reimbursement procedure
In case of damage to a fully paid item with a declared value, ECP-Logistic reimburses the declared value to the participant in the manner prescribed in the refund conditions on the company's website.
Reimbursement of the declared value in case of damage to fragile items and items requiring special temperature regime storage/transportation is possible only if the Organizer has ensured the proper packaging of the shipment and warned about its special nature by sticking appropriate stickers.
Consideration of claims for damage to fragile items and items requiring a special temperature regime of storage/transportation is carried out only if the Organizer's original packaging is preserved.
In case of damage to a shipment without a declared value, ECP-Logistic compensates the participant only for the cost of delivery.
If the delivery time is exceeded by more than 3 working days, ECP-Logistic compensates the participant for 100% of the delivery cost in the manner prescribed by the company's reimbursement conditions. ECP-Logistic is not responsible to the participant for compensation for lost profits.
In case of loss of the shipment, the fact of transfer of which is confirmed by the seal of the courier or the pickup point operator, ECP-Logistic compensates the participant for 100% of the purchase price.
Compulsory insurance of fragile commodity investments
Shipments containing fragile commodity attachments must be mandatory declared value indicated by the sender in the address form, and labeled "FRAGILE" (stickers, adhesive tape, large inscriptions, etc.), clearly visible on the surface of the package.
For packing fragile items, use bubble wrap and/or carton boxes.
Separate fragile items or parts of one shipment are packed individually and separated from each other by damping materials (thick cardboard, bubble wrap, foam rubber, foam plastic, wrapping paper, etc.) to avoid contact with each other. The voids in the package must be filled.
Bottled liquids are packed only in cardboard boxes and only in a vertical position with the obligatory indication "TOP". Lids and valves are fixed in the closed state with adhesive tape to prevent spontaneous opening.
Packaging for household chemicals and food products long-term storage must ensure complete tightness and the absence of odors from the contents.
If there is a declared value with, 1% of its amount is added to the shipping rate. The minimum amount of declared value is 100 rubles.
In the event that the amount of the declared value is less than the actual cost of the goods for the purchase, only the amount indicated as the declared value is subject to compensation.
Claims for reimbursement of the declared value are accepted only if all the above rules are observed, as well as if damage is detected in the presence of a courier or a pickup point operator.
The procedure for indemnification, as well as exclusions from insured events, are published on our website https://ecp-logistic.ru/vozmieshch past
List of fragile commodity investments subject to compulsory insurance
- glass (crystal) and products from it (including containers);
- products made of clay, gypsum, ceramics (porcelain, faience);
- plastic products (including containers, stationery, toys);
- perfumes and cosmetics in plastic containers;
- bottled household chemicals;
- electronics and small Appliances;
- fragile interior items (chandeliers, vases, paintings, mirrors);
- electric lamps;
- bulk food products (pasta, flour, cereals, animal feed) and household chemicals (powders, cleaning products) in paper and plastic packaging;
- other brittle or wrinkling goods that cannot be restored after deformation.
Delivery rates to the following partner pickup points in Moscow and the Moscow Region within the ECP-Logistic service area are charged according to the actual weight and location of the pickup point, regardless of the location of the sender.
The delivery time of shipments to the points of issue of orders is 1-3 business days, not counting the day of receipt at the warehouse (when receiving at the point of issue of orders, the delivery time may be increased by 1 business day). The movement of items to the points of issue located within the MKAD is carried out daily, to the points of issue located outside the MKAD - in accordance with visiting schedule settlements of the Moscow region.
The period of free storage of the item at the pickup point is 5 pickup days, after which the recipient will be charged an additional fee of 10 rubles for each subsequent day of storage.
The maximum period of storage of the item at the pickup point is 30 calendar days , after which the shipment is returned to the central warehouse and disposed of.
The service of payment by card at the points of issue of orders is not provided. Payment can only be made in cash.
If the recipient refuses to pick up the shipment at the pickup point, the delivery rate is charged in full from the sender.
Partial redemption service is not provided. The recipient has the right to either pick up the order in its entirety, or completely refuse it at the time of receipt.
Issuance is made only after the item is assigned the status "At the point of issue"in the trackeror after receiving an SMS notification about the arrival of the shipment at the pickup point. Verify tracking numbers with senders - non-receipt of an SMS notification does not exempt from paying an additional tariff for exceeding the free storage period.
The recipient has the right to move his shipment from one pickup point to another (error when choosing an item, moving, etc.). In this case in addition to the issuance fee At the final pickup point, the recipient is required to pay a transfer fee equal to the pickup rate at the original pickup point plus the late fee at the original pickup point (if any).
Terms and tariffs for delivery to regional points of issue of orders.
Below are the new pick-up points (POPs) and pick-up rates
Attention! Issuance of shipments is carried out only by a preliminary call to the number of the operator of the point of issue after receiving an SMS notification about the receipt of the shipment at the pickup point.
To track your package, you need to follow a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movement between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.
If the status of the mailing does not change for 7 - 20 days, do not worry, it normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.
If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
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