To track your package, you need to follow a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movement between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arrival in Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to Russia or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.
If the status of the mailing does not change for 7 - 20 days, do not worry, it normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.
If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
PEK (First Forwarding Company) - provides services for express courier delivery of parcels, cargo and postal items throughout Russia, Belarus and Kazakhstan. There is a delivery for online stores.
Branches of the PEK company are open in more than 120 cities, while the collection and targeted delivery of goods and goods of customers is carried out within a radius of 300 km from each branch. As a result, the geography of our transport services covers almost the entire territory of the Russian Federation, including Crimea
The PEK company carries out road transportation of various cargoes weighing up to 20 tons. Trucking is carried out in Moscow, the entire territory Russian Federation and the Republic of Kazakhstan
Track PEC cargo
PEC cargo tracking by waybill number can be performed on the company's website, or on a special ParcelsApp mail tracker with which you can get detailed information about the PEK cargo, as well as receive push notifications about the status of the cargo by installing our mobile app.
The order number or bill of lading can be used to track the delivery status of your shipment in Moscow and Russia.
To get information about the status of the cargo, enter in the search field, the full order number (invoice), using only Russian letters and numbers (for example, OLVPIGI-1/0808) and click "Track Cargo".
Branches in all cities are connected to a single information system, which means that customers have the opportunity at any time to receive comprehensive information about the location of the cargo anywhere in the country.
PEK check the status of the cargo on the waybill
The fastest way to check the status of the PEC shipment by waybill number is on our website, where you do not need to solve the puzzle like on the official website, and we also automatically correct the most common typos made by people in unusual PEC tracking numbers.
How to track the cargo in the PEC according to the invoice
With our service, PEC tracking by invoice works even better than on the official website, because our service knows about possible typos when typing complex PEC tracking numbers, and automatically corrects them for the correct ones.
Also, our service shows full information about your cargo, which is not shown by the official website and mobile application of PEC.
Enter track PEC number on this page to find out where your cargo is!
How to track the cargo in PEC by code
You can track the PEC cargo both by the departure code and by the preliminary departure code. PEC cargo codes are similar to KRPTBBM-1/1409, NK(MR)CHLAB-12/0406, KK(KN)RDFAO-*/1106 and our service will automatically recognize them as belonging to PEC and track them for you. You don't even need to provide the name of the shipping company.
How to track the cargo in PEC by last name
As far as I know, PEC does not provide an opportunity to track the cargo by the name of the recipient or sender. But you can easily track your cargo by waybill number!
How to track the cargo in PEC on the map
Although it is not yet possible to see the location of the PEC cargo on the map, you can easily find out the city in which your shipment is located, and go to Google Maps or Yandex Maps to find out how far your cargo is.
Virtually every commercial firm in the list of counterparties you will find the name "Transport company" PEK "". Reviews about this company are different, contradictory. It is useful to learn about their content before ordering services for the transportation of goods or correspondence from the First Forwarding Company.
About company
TC "PEK" is one of the largest players in Russian market cargo transportation. The enterprise was registered at the turn of the millennium, in 2001. Now there is a branch of the forwarding company in almost every city in the country. Car travelers daily meet branded PEC trucks on their way. There are already several thousand of them on the balance sheet of the enterprise.
"First Forwarding Company" offers both the services of a carrier and courier service. Despite the fact that the main direction of work, which brings the greatest profit, is the transportation of goods on orders of organizations, the company's management is increasingly developing and improving services for individuals.
PEK will accept any furniture, household appliances and even correspondence for transportation. Moreover, as reported in the advertisement, transportation will cost 3-4 times cheaper than when contacting a courier service. For what?
The fact is that PEK combines cargo from several customers (companies and individuals) in one vehicle in such a way that the truck passes the shortest and most convenient route. It doesn't matter to the client which way his things go. It is more important to receive the cargo at the destination by a specific date, safe and sound. This is the basis of the work system of the "First Forwarding Company".
Location of offices and terminals
The city where the head office and the control center of TC PEK are located is Moscow. There are also 6 distribution centers in the capital, where goods are stored, received and issued.
The most large-scale cargo operations are carried out by the main ("Vostok") terminal of the TC "PEK", Moscow. Its address is Vyazovsky pr-d, 4, building 19. In this distribution center both storage and acceptance-issuance of transport items are carried out. There, things are packed in special containers. It should be noted, however, that some terminals are only engaged in the acceptance (or, on the contrary, the issuance) of goods.
Almost all cities that are regional centers, customer service offices are open. From a geographical point of view, the First Forwarding Company has spread its activities so widely. Reviews confirm that it is convenient for the partners of the company. Solving the issue, for example, with the Moscow office of the enterprise, you can always contact the employees located in your hometown.
Branches of TC "PEK" are available in Samara, Novosibirsk, Yekaterinburg, Ufa, Vladimir, Kaliningrad, Astrakhan, Kurgan. Offices have also been opened in smaller settlements, such as, for example, Balakovo, Togliatti, Almetyevsk, Biysk.
Customer reviews don't overly favor the location of the company's terminals. After all, many individuals and legal entities often have to receive the goods on their own. Not all customers want to spend extra money on paying for services for the delivery of goods to their homes, offices or warehouses.
Terminals "PEK" are located, as a rule, outside the city, in not the most convenient places. They are hard enough to find. Customers who receive or transfer the item of transportation once (not on a regular basis) are forced to ask other drivers for directions.
The areas of the bases of the TC "PEK" are very large. Already being in the territory rented by the company, customers wander for a long time, looking for which particular warehouse they should contact.
Cooperation with online stores
Currently, TK PEK (Moscow) is actively developing cooperation with online stores. In fact, the company now performs, among other things, the functions of a courier service. Such services are provided mainly by the subsidiary of TC "PEK" - Easy Way. It employs 7,000 professional couriers.
The company renders using 1000 own trucks. More than 150 points of issue of goods have already been opened. Couriers delivering parcels to customers have the authority to accept payments for purchases, including through mobile acquiring devices.
Cargo tracking
The company TK "PEK" (Moscow) organized one system control over the movement of goods.
Clients have the ability to independently track the routes that their packets go through. There are three ways to do this.
- Online monitoring system on the corporate website of the TC "PEK". Cargo tracking is carried out as follows: in the window that appears, you must enter the invoice number. The system will indicate:
- location of the subject of shipment;
- the address of the terminal where it will be delivered;
- Estimated time of arrival of the package.
- SMS informing. The client can connect to such a notification system at will at the time of placing the order.
- Monitoring the status of delivery through a personal account. This is the most convenient and efficient way. It is used, as a rule, by corporate clients of PEK. Address personal account the customer receives upon signing the contract.
A feature of the cargo tracking system in TC "PEK" is that the client can determine exactly where his package is at any given time. The program will record all intermediate points and terminals through which the subject of shipment passes.
Some customers are amused by the geography of their packages. Sometimes cargo passes through 6 or more cities before falling into the hands of the recipients.
Service cost
How expensive is delivery by the PEK transport company? The cost depends on the following factors:
- cargo weight,
- its dimensions,
- route length,
- type of transportation (ground or air),
- package,
- Availability additional services.
If, for example, the participation of an air carrier is required, delivery will cost much more.
The cost of services, both approximately and accurately, can be calculated in advance. Delivery of TC "PEK" is chosen by experienced customers. They know how prices can vary greatly between companies.
For customers who are thrifty about finances, it matters that there is an online calculator on the website of the TC "PEK". If you specify the exact transportation parameters in the program, the system will display the final cost of cargo transportation. It can be safely compared with the offers of other forwarding and courier services.
Feedback from individuals about the experience of cooperation with PEK contains information that the transportation of a small item will cost about 300 rubles. Transportation cost household appliances or furniture is 15 thousand rubles. and more.
Of the additional services, the most demanded is a special rigid packaging - wooden pallets. Of course, many items can be folded into ordinary carton boxes. But in transit, such packaging can be severely damaged. Buying wooden pallets guarantees that nothing bad will happen to the contents of the package.
You can also insure the cargo in transit against damage and loss.
About the features of document management
The company pays great attention to the correctness of paperwork. On the one hand, it is very convenient for customers that the necessary samples, forms are presented in attachments on the website of the TC "PEC". Power of attorney for sending and receiving cargo, inventory, cover letters, acts - all this can be quickly downloaded from the directory and filled with data.
On the other hand, the employees of the First Forwarding Company are too pedantic in controlling the correctness of filling out the forms. This often irritates customers.
In particular, there are situations when the PEK employees themselves mistakenly send the cargo to the wrong city. In order to redirect it to the correct address, the forwarder's representatives ask the client to write a statement. If the document is drawn up with any defect (from their point of view), it is not accepted. This is an occasion for serious negativity on the part of customers.
There are also situations when PEK employees, on the contrary, are too careless about the implementation of mandatory procedures. Some recipients of parcels (mostly private individuals) are worried, for example, that couriers do not always ask for a passport. After all, this means that packages can be transferred to any other people who introduce themselves by their names.
About the safety of goods
How reliable is it as a carrier? transport company"PEC"? Reviews on this topic are different. The content is disturbing. The company's customers vied with each other to tell stories that the fragile and breakable items contained in the parcels were broken and broken. Among these:
- tableware,
- technique,
- mirrors,
- glass pieces of furniture.
Clients who received goods that were no longer actually usable wrote complaints to the management of the TC "PEK" (Moscow). Most often, in response to such requests, a short letter was received explaining that the organization is not responsible for the safety of the cargo if the customer did not pay for additional packaging - wooden pallets. In such situations, it is probably possible to see the correctness of forwarders. It is really very difficult to ensure the safety and integrity of fragile items in transit if they are transported in ordinary cardboard boxes.
However, on the Internet you can also find reviews of customers who ordered expensive wooden pallets. Some of them also put special marks on the boxes, indicating that the contents of the package should be handled with care. At the same time, the movers, as the reviews say, did not take care of such packages at all. Almost in front of the customers' eyes, the employees of the TK "PEK" company threw wooden pallets into a common pile, stepped on them with their feet, sometimes accidentally ran over with carts.
Some experienced PEK customers recommend wrapping cardboard boxes on top with a transparent film in several layers. According to them, the cargo in this case is protected much more reliably. In addition, it is easier and more pleasant to unpack packages, as the box itself remains clean.
Theft of valuables from parcels
Some of the negative reviews dealt with the theft of package contents. Clients of TC "PEK" faced situations when boxes with things were clearly opened and some of their contents were lost. When the subject of the parcel is, for example, a large number of items of clothing, it can be quite difficult to describe each item in the documents. In such cases, the contract for carriage shall indicate simply the total number of seats. Customers subsequently cannot confirm with anything that some things were missing from the boxes.
It also happened that when transporting a large number of seats, one of them disappeared. At the same time, at the destination, the contents of other boxes were re-divided into parts in such a way that the total number of places remained unchanged.
Often in similar situations Even getting an insurance policy didn't help. Customers who applied for a refund were denied.
Judging by the opinions expressed on the network, sending TK "PEC" is not a very reliable way to deliver things to their destination safe and sound. Although, as you know, the authors of reviews are not always objective.
On the promptness of resolving issues
How quickly does PEK transport company solve customer issues? Reviews report that through " hotline» It is very difficult to solve any production issue.
The client does not have the opportunity to communicate every time with the same employee who could solve any issue. There are specialists who deal only with the delivery of goods. The accounting department that issues invoices for payment works apart from them. Telephone operators cannot give an exhaustive answer to any question. Customers also note a long wait time for an email response.
Corporate style of communication with clients
However, on the Internet there are a lot of positive reviews from the clients of the PEC TC on the topic of how the company's employees communicated with them. On the phone calls polite girls-operators answer, who always try to get to the bottom of the issue and find a solution. Their communication style is a bit like "computer".
But many clients like, for example, that at the end of the conversation, employees are always interested in what else they can help. It is customary to ask such clarifying questions to interlocutors in accordance with the corporate standard.
However, the rest of the company's employees, as the reviews say, do not hesitate to use harsh language. In a conflict situation, they can be rude. Therefore, some clients get the impression that the "telephone girls" do not seem to know at all what is happening in the PEC shopping mall.
Payment for services can be distributed among the parties to the contractual relationship, while the cost of one service cannot be divided between several payers.
Example #1
In PEK, the client ordered the transportation of cargo from a branch in Moscow to a branch in Saratov, as well as delivery of cargo to the address of the consignee in Saratov. Payment option: the shipper pays for the “Transportation” service, the consignee pays for the “Cargo delivery” service, or vice versa. A third party may also pay for all of these services.
Example #2
In the company "PEK" the client ordered the transportation of goods from a branch in Moscow to a branch in Saratov. He did not order any more services. Only one person can pay for the “Transportation” service: either the consignor, or the consignee, or a third party.
WHEN you can pay
Payment for services can be made at any time convenient for the client:
- upon self-delivery of cargo in the branch "PEK";
- during the transportation of goods;
- upon receipt of the cargo at the PEK branch;
- upon targeted delivery of goods to the recipient.
Note!
Delivery of cargo is carried out only after full payment of the ordered services. In the case of payment for services by bank transfer, the fact of payment is considered to be crediting Money to the account of the carrier.
How can I pay
Payment for the services of the company "PEK" is made in rubles.
- by bank transfer;
- in cash (restriction on the amount of 100,000 rubles in accordance with RF legislation);
- bank card in the branches of "PEK";
- by offsetting when using the "Cash on Delivery" service.
Special conditions for legal entities
Advance payment
For clients with whom PEK has signed a freight forwarding service agreement, there is also an advance payment scheme. This payment method allows you to transfer funds in advance to the settlement account of the PEK company, which is convenient for constant and long-term cooperation. After the provision of each service, the corresponding amount is debited from the client's account, calculated strictly according to the company's tariffs.
Deferment of payment
In special cases, an additional agreement for deferred payment is signed to the forwarding service agreement. This possibility is considered individually for corporate clients providing consistently large volumes of cargo transportation.
Download forms
Restrictions on payment for services
When providing the service "Cargo Pickup" cash payment through the PEK driver is not accepted, since the final cost of services is determined after weighing and measuring the cargo when it is received at the PEK branch.
If when ordering the service "Delivery of cargo" the client has chosen the form of payment "Cash", then pay for all services rendered, including the "Transportation" service (and receive all Required documents), you can directly to the driver "PEK" upon receipt of the goods. Payment can be made provided that the consignee was originally declared the payer for the services. Payment to the driver by credit card is not possible.
Payment terms for international shipments
When organizing cargo transportation outside the Russian Federation, other terms of payment for services apply.
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WHO CAN PAY
Payment for services can be made by legal entities and individuals:
- shipper,
- consignee,
- third person.
Payment for services can be distributed between the consignor, consignee or a third party. Each of the participants can pay for one or more services (please note: the cost of one service cannot be divided between several payers).
Example #1
The client ordered the transportation of cargo from a branch of the PEK Company in Moscow to its branch in Saratov, as well as delivery of cargo to the address of the consignee in Saratov. Payment for services can be made as follows: the consignor pays for the "Transportation" service, the consignee pays for the "Delivery" service, or vice versa. A third party may also pay for all of these services.
Example #2
The client ordered the transportation of cargo from the branch of the PEK Company in Moscow to its branch in Saratov. He did not order any more services. Only one person can pay for the “Transportation” service: either the consignor, or the consignee, or a third party.
WHEN you can pay
Payment for services can be made at any time convenient for the client:
- upon independent delivery of cargo to the warehouse of the PEK Company,
- in the process cargo transportation,
- when issuing cargo at the warehouse of the PEK Company,
- upon delivery of the goods to the recipient.
Note!
It is possible to receive the goods only after payment for the services. In the case of payment for services by bank transfer, the fact of payment is considered to be the transfer of funds to the Company's settlement account.
How can I pay
Payment for the services of the PEK Company is made in rubles.
- by bank transfer,
- cash (limited amount of 100,000 rubles in accordance with the legislation of the Russian Federation),
- cash on delivery.
- in cash,
- by bank card in the branches of the PEK Company,
- online.
Services "Cargo collection" and "Cargo delivery" can be paid by any of the above methods, however, there are exceptions:
When providing the service "Cargo Pickup" the client cannot pay in cash through the PEK driver, because the exact cost of services is billed after weighing and measuring the cargo at the warehouse of the PEK Company before inter-branch transportation.
If when ordering the service "Delivery of cargo" the client has chosen the form of payment "Cash", then it is possible to pay for all the services rendered, including the "Transportation" service (and receive all the necessary documents), directly to the "PEC" driver upon receipt. Payment can be made provided that the consignee was originally declared the payer for the services. Payment to the driver by credit card is not possible.
Payment terms for international shipments
For shipments outside the Russian Federation, separate conditions apply.
Check out
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