To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving in Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Shipping to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and new package it's been traveling for more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left sorting center, customs, intermediate point and new statuses are absent within 7 - 20 days, do not worry, the parcel is not a courier who brings the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
PEK (First Forwarding Company) - provides services for courier express delivery of parcels, cargo and postal items throughout Russia, Belarus and Kazakhstan. Delivery is available for online stores.
Branches of the PEC company are open in more than 120 cities, while collection and targeted delivery of cargo and goods to customers is carried out within a radius of 300 km from each branch. As a result, the geography of our services transport services covers almost the entire territory of the Russian Federation, including Crimea
The PEK company carries out road transportation of various cargo weighing up to 20 tons. Road transportation is carried out throughout Moscow, throughout the territory Russian Federation and the Republic of Kazakhstan
Track PEC cargo
PEC tracking cargo by invoice number can be done on the company’s website, or on a special postal tracker ParcelsApp with which you can receive detailed information about the PEC cargo, as well as receive Push notifications about the status of the cargo by installing our mobile app.
The order number or bill of lading can be used to track the delivery status of your cargo in Moscow and Russia.
To obtain information about the status of the cargo, enter the full order number (invoice) in the search field, using only Russian letters and numbers (for example, OLVPIGI-1/0808) and click “Track Cargo”.
Branches in all cities are connected to a single information system, which means that clients have the opportunity to receive comprehensive information about the location of cargo anywhere in the country at any time.
PEC check the status of the cargo according to the invoice
The fastest way to check the status of a PEC cargo by waybill number is on our website, where you don’t need to solve the puzzle like on the official website, and we also automatically correct the most common typos that people make in unusual PEC track numbers.
How to track cargo in PEC using an invoice
With our service, tracking PEC using an invoice works even better than on the official website, because our service knows about possible typos when typing complex PEC track numbers, and automatically corrects them to the correct ones.
Our service also shows complete information about your cargo, which is not shown by the official website and PEC mobile application.
Enter the PEC tracking number on this page to find out where your cargo is located!
How to track cargo in PEC by code
You can track the PEC cargo both by the departure code and by the preliminary departure code. PEC cargo codes are similar to KRPTBBM-1/1409, NK(MR)CHLAB-12/0406, KK(KN)RDFAO-*/1106 and our service automatically recognizes them as belonging to PEC and tracks them for you. You don't even need to provide the name of the shipping company.
How to track cargo in PEC by last name
As far as I know, PEC does not provide the ability to track cargo by the name of the recipient or sender. But you can easily track your cargo using the invoice number!
How to track cargo in PEC using a map
Although it is not yet possible to see the location of the PEC cargo on the map, you can easily find out the city where your shipment is located and go to Google Maps or Yandex Maps to find out how far your cargo is.
Almost everyone commercial firm in the list of counterparties you will find the name “Transport company “PEK””. Reviews about this company are different and contradictory. It is useful to learn about their contents before ordering “First Forwarding Company” services for the transportation of goods or correspondence.
About the company
TC "PEK" is one of the largest players in the Russian market cargo transportation. The company was registered at the turn of the millennium, in 2001. Now there is a branch of the freight forwarding company in almost every city in the country. Car travelers encounter branded PEC trucks on their route every day. There are already several thousand of them on the company’s balance sheet.
"First Forwarding Company" offers both carrier and courier service. Despite the fact that the main area of work that brings the greatest profit is the transportation of goods for orders of organizations, the company’s management is increasingly developing and improving services for individuals.
PEK will accept any furniture, household appliances and even correspondence for transportation. Moreover, as the advertisement states, transportation will cost 3-4 times cheaper than using a courier service. Due to what?
The fact is that PEK combines cargo from several customers (companies and individuals) in one vehicle so that the truck takes the shortest and most convenient route. For the client, it does not matter which path his things take. It is more important to receive the cargo at its destination by a specific date, safe and sound. The system of work of the “First Expedition Company” is based on this.
Location of offices and terminals
The city where the head office and management center of TC "PEK" is located is Moscow. There are also 6 distribution centers open in the capital, where cargo is stored, received and issued.
The largest cargo operations are carried out by the main (“Vostok”) terminal of TC “PEK”, Moscow. His address: Vyazovsky pr-d, 4, building 19. In this distribution center Both storage and acceptance and delivery of transportation items are carried out. Items are also packaged in special containers. It is worth noting, however, that some terminals only deal with receiving (or, conversely, issuing) cargo.
In almost all cities that are regional centers, customer service offices are open. The First Expedition Company has spread its activities so widely from a geographical point of view. Reviews confirm that this is convenient for the company’s partners. When resolving an issue, for example, with the Moscow office of an enterprise, you can always contact employees located in your home city.
There are branches of TC "PEK" in Samara, Novosibirsk, Yekaterinburg, Ufa, Vladimir, Kaliningrad, Astrakhan, Kurgan. Offices have also been opened in smaller settlements, such as Balakovo, Togliatti, Almetyevsk, Biysk.
Customer reviews are not very favorable about the location of the company's terminals. After all, many individuals and legal entities often have to receive the cargo themselves. Not all customers want to spend extra money on services for the delivery of goods to their home, office or warehouse.
PEC terminals are located, as a rule, outside the city limits, in not the most convenient places. They are quite difficult to find. Clients who receive or transfer an item of transport once (not on a regular basis) are forced to ask other drivers for directions.
The areas of the PEC TC bases themselves are very large. Already in the territory rented by the company, clients wander for a long time, looking for which specific warehouse to contact.
Cooperation with online stores
Currently, TC PEC (Moscow) is actively developing cooperation with online stores. In fact, the company now performs, among other things, the functions of a courier service. Such services are provided mainly by the subsidiary company of TC "PEK" - Easy Way. It employs 7,000 professional couriers.
The company provides services using 1,000 of its own trucks. More than 150 points of delivery of goods have already been opened. Couriers delivering packages to customers are authorized to accept payments for purchases, including through mobile acquiring devices.
Cargo tracking
The company TC "PEK" (Moscow) organized one system control over the movement of cargo.
Clients have the opportunity to independently track the routes their packages take. There are three ways to do this.
- Online monitoring system on the corporate website of TC "PEK". Cargo tracking is carried out as follows: in the window that appears, you must enter the invoice number. The system will indicate:
- location of the item being sent;
- address of the terminal where it will be delivered;
- estimated time of arrival of the package.
- SMS informing. The client can connect to such a notification system if desired at the time of placing an order.
- Monitoring the delivery status through your personal account. This is the most convenient and effective method. It is used, as a rule, by corporate clients of PEC. Address personal account the customer receives upon signing the contract.
The peculiarity of the cargo tracking system in TC "PEK" is that the client can determine exactly where his package is located at each moment of time. The program will record all intermediate points and terminals through which the item being sent passes.
Some clients are quite amused by the geography of movement of their packages. Sometimes cargo travels through 6 or more cities before reaching the recipients.
Cost of services
How expensive is delivery by the PEC transport company? The cost depends on the following factors:
- cargo mass,
- its dimensions,
- route length,
- type of transportation (land or air),
- package,
- Availability additional services.
If, for example, the participation of an air carrier is required, delivery will cost much more.
The cost of services can be calculated both approximately and accurately in advance. Experienced clients choose delivery from TK PEC. They know how prices for services can vary greatly between companies.
For customers who are frugal with finances, it is important that there is an online calculator on the PEC TC website. If you specify the exact transportation parameters in the program, the system will display the final cost of transporting the cargo. It can be safely compared with the offers of other forwarding and courier services.
Reviews from individuals about their experience of cooperation with PEC contain information that transporting a small item will cost approximately 300 rubles. Transportation cost household appliances or furniture is 15 thousand rubles. and more.
Of the additional services, the most popular is special rigid packaging - wooden pallets. Of course, many items can be folded into ordinary carton boxes. But such packaging can be seriously damaged along the way. Buying wooden pallets provides a guarantee that nothing bad will happen to the contents of the parcel.
You can also insure the cargo in transit against damage and loss.
About the features of document flow
The company pays great attention to the correct execution of documents. On the one hand, it is very convenient for clients that the necessary samples and forms are presented as attachments on the PEC TC website. Power of attorney for sending and receiving cargo, inventory, cover letters, acts - all this can be quickly downloaded from the directory and filled with data.
On the other hand, the employees of the First Expedition Company are too pedantic in monitoring the correctness of filling out forms. This often irritates clients.
In particular, there are situations when PEC employees themselves mistakenly send cargo to the wrong city. In order to redirect it to the correct address, representatives of the forwarder ask the client to write a statement. If the document is drawn up with any defect (from their point of view), it is not accepted. This is a reason for serious negativity on the part of customers.
There are also situations when PEC employees, on the contrary, are too careless about carrying out mandatory procedures. Some parcel recipients (mostly private individuals) are concerned, for example, that couriers do not always ask for a passport. After all, this means that the packages can be transferred to any other people who introduce themselves by their names.
About cargo safety
How reliable is it as a carrier? transport company"PEC"? There are different reviews on this topic. The content is alarming to many. The company's customers vied with each other to tell stories that fragile and breakable items contained in parcels were broken and broken. Among these:
- dishes,
- technique,
- mirrors,
- glass furniture.
Clients who received cargo that was virtually unusable wrote complaints to the management of TC PEC (Moscow). Most often, in response to such requests, a short letter was received explaining that the organization is not responsible for the safety of the cargo if the customer did not pay for additional packaging - wooden pallets. In such situations, it is likely that the forwarders are right. It is indeed very difficult to ensure the safety and integrity of fragile items in transit if they are transported in ordinary cardboard boxes.
However, on the Internet you can also find reviews from customers who ordered expensive wooden pallets. Some of them also put special markings on the boxes, indicating that the contents of the package should be handled with care. The movers, as the reviews say, did not take care of such packages at all. Almost in front of customers, employees of the TC PEK company threw wooden pallets into a common pile, stepped on them with their feet, and sometimes accidentally ran over them with carts.
Some experienced PEC customers recommend wrapping cardboard boxes on top with transparent film in several layers. According to them, the cargo in this case is protected much more reliably. In addition, unpacking packages is easier and more enjoyable, since the box itself remains clean.
Theft of valuables from parcels
Some negative reviews focus on the topic of package content theft. Clients of TC "PEK" have encountered situations when boxes with things were clearly opened and part of their contents disappeared. When the subject of the parcel is, for example, a large number of items of clothing, it can be quite laborious to describe each item in the documents. In such cases, the contract of carriage simply indicates the total number of seats. Customers subsequently cannot confirm in any way that some things are missing from the boxes.
It also happened that when transporting a large number of places, one of them disappeared. At the same time, at the destination, the contents of the other boxes were again divided into parts in such a way that the total number of places remained unchanged.
Often in similar situations Even taking out an insurance policy didn’t help. Customers who applied for refunds were denied.
Judging by the opinions expressed on the Internet, sending a PEC TC is not a very reliable way to deliver things to their destination safe and sound. Although, as you know, review authors are not always objective.
On the efficiency of resolving issues
How quickly does the transport company PEC resolve customer issues? Reviews report that through “ hotline“It is very difficult to solve any production issue.
The client does not have the opportunity to communicate every time with the same employee who could resolve any issue. There are specialists who deal only with cargo delivery issues. The accounting department, which issues invoices for payment, works separately from them. Telephone operators cannot give a comprehensive answer to any question. Customers also note long waiting times for email responses.
Corporate style of communication with clients
However, on the Internet there are many positive reviews from clients of TC “PEK” on the topic of how the company’s employees communicated with them. On phone calls Answered by polite female operators who always try to get to the heart of the issue and find a solution. Their communication style is a bit like a computer one.
But many clients like, for example, that at the end of the conversation the employees always ask what else they can do to help. It is customary to ask such clarifying questions to interlocutors in accordance with the corporate standard.
However, the rest of the company's employees, as reviews say, do not hesitate to use harsh language. In a conflict situation, they can become rude. Therefore, some clients have the impression that the “telephone girls” do not seem to know at all about what is happening in the PEC TC.
Payment for services can be distributed between participants in contractual relations, while the cost of one service cannot be divided between several payers.
Example No. 1
In the PEK company, the client ordered the transportation of cargo from a branch in Moscow to a branch in Saratov, as well as delivery of cargo to the consignee’s address in Saratov. Payment option: the shipper pays for the “Transportation” service, the consignee pays for the “Cargo Delivery” service, or vice versa. A third party may also pay for all specified services.
Example No. 2
In the PEK company, the client ordered the transportation of cargo from a branch in Moscow to a branch in Saratov. He did not order any more services. Payment for the “Transportation” service can only be made by one person: either the consignor, or the consignee, or a third party.
WHEN can I pay?
Payment for services can be made at any time convenient for the client:
- upon self-delivery of cargo at the PEC branch;
- during cargo transportation;
- upon receipt of cargo at the PEC branch;
- during targeted delivery of cargo to the recipient.
Note!
Delivery of cargo is carried out only after full payment for the ordered services. In case of payment for services by bank transfer, the fact of payment is considered to be crediting Money to the carrier's bank account.
How can I pay
Payment for the services of the PEC company is made in rubles.
- by bank transfer;
- in cash (limit the amount of 100,000 rubles in accordance with legislation of the Russian Federation);
- by bank card in PEC branches;
- by offset when using the “Cash on Delivery” service.
Special conditions for legal entities
Advance payment
For clients with whom the PEC company has signed a contract for transport and forwarding services, an advance payment scheme is also available. This payment method allows you to transfer funds to the bank account of the PEK company in advance, which is convenient for constant and long-term cooperation. After each service is provided, the corresponding amount is debited from the client’s account, calculated strictly according to the company’s tariffs.
Payment deferment
In special cases, an additional agreement on deferred payment is signed to the freight forwarding service agreement. This possibility is considered individually for corporate clients providing consistently large volumes of cargo transportation.
Download forms
Restrictions on payment for services
When providing the “Cargo Pickup” service Payment in cash through the PEC driver is not accepted, since the final cost of services is determined after weighing and measuring the cargo when it is received at the PEC branch.
If when ordering the “Cargo Delivery” service If the client has chosen the “Cash” form of payment, then pay for all services provided, including the “Transportation” service (and receive all Required documents), can be sent directly to the PEC driver upon receipt of the cargo. Payment can be made provided that the consignee was initially declared as the payer for the services. Payment to the driver by credit card is not possible.
Payment terms for international shipments
When organizing cargo transportation outside the Russian Federation, other terms of payment for services apply.
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WHO can pay
Payment for services can be made by legal entities and individuals:
- shipper,
- consignee,
- third party.
Payment for services can be distributed between the shipper, consignee or a third party. Each participant can pay for one or more services (please note: the cost of one service cannot be divided between several payers).
Example No. 1
The client ordered the transportation of cargo from the PEC Company branch in Moscow to its branch in Saratov, as well as delivery of the cargo to the consignee’s address in Saratov. Payment for services can be made as follows: the shipper pays for the “Transportation” service, the consignee pays for the “Delivery” service, or vice versa. A third party may also pay for all specified services.
Example No. 2
The client ordered the transportation of cargo from the PEC Company branch in Moscow to its branch in Saratov. He did not order any more services. Payment for the “Transportation” service can only be made by one person: either the consignor, or the consignee, or a third party.
WHEN can I pay?
Payment for services can be made at any time convenient for the client:
- when independently delivering the cargo to the PEC Company warehouse,
- in progress cargo transportation,
- upon delivery of cargo at the PEC Company warehouse,
- upon delivery of the goods to the recipient.
Note!
It is possible to receive the cargo only after payment for services. In case of payment for services by bank transfer, the fact of payment is considered to be the crediting of funds to the Company's current account.
How can I pay
Payment for the services of the PEK Company is made in rubles.
- by bank transfer,
- in cash (limit on the amount of 100,000 rubles in accordance with the legislation of the Russian Federation),
- cash on delivery.
- in cash,
- by bank card at branches of the PEK Company,
- online.
“Cargo Pickup” and “Cargo Delivery” services can be paid for using any of the above methods, but there are exceptions:
When providing the “Cargo Pickup” service the client cannot pay in cash through the PEC driver, because The exact cost of services is billed after weighing and measuring the cargo at the PEC Company warehouse before inter-branch transportation.
If when ordering the “Cargo Delivery” service If the client has chosen the “Cash” form of payment, then payment for all services provided, including the “Transportation” service (and obtain all the necessary documents), can be made directly to the “PEC” driver upon receipt. Payment can be made provided that the consignee was initially declared as the payer for the services. Payment to the driver by credit card is not possible.
Payment terms for international shipments
For transportation outside the Russian Federation, separate conditions apply.
Check out
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