I’ve been eating this cactus called “Smile” for several months now and for some reason I’m not up to the promised smiles. I joined solely because there weren’t many other options. The Internet works disgustingly: there is no guarantee that the connection will not suddenly stop. Breakups often occur at the most crucial moment, during prime time. There can be several gaps per day, they can last 2 minutes or 15. Once there were no gaps for two days. They said that something was allegedly flooded there and that the manager in our house was to blame. According to the tariff, the speed is 70 megabits, but in reality it barely reaches 50 megabits maximum in torrents, pings suck - 100-200 ms - everything lags in games. I have already made requests for support on this issue several times. Their man came a couple of times, changed the router, lazily tried something on for show, said he didn’t know what was wrong and left. At first they tried to tell me that there was something wrong with my computer, but I tried both from the laptop and from the computer and the result was the same. The support says that they supposedly need to change some equipment, they say wait for the network to be modernized, and they don’t promise anything else. In general, as soon as the opportunity arises, I will immediately leave them; I don’t need such quality for nothing.
I connected their TV, in principle everything is fine, the choice of channels is large, and the TV itself does not fail. If something happens, you can connect an additional package; I took the educational and children's packages.
Great provider!
In general, I like the Smile Internet provider, since I have been using its services for almost a year and have no special complaints. Before this, there was another provider that did not work more often than it worked. So when I changed it, I breathed a sigh of relief.
There were no problems with Smile from the very beginning. The guys work quickly. They connected me to the Internet on the day I applied. I submitted a request for connection in the morning, and by the evening they connected it to me. We tested it right away, and only after that I signed an agreement for the provision of services.
Comfortable Personal Area On the provider’s website, there are several ways to pay for the Internet, there are bonuses for activity or loyalty. You can also improve or worsen your tariff plan in your personal account. Comfortable.
The Internet itself works stably. I have a tariff of up to 100 Mbit/s. It is clear that 100 Mbit/s is extremely rare. Most often late at night. Usually about 70 Mbit/s and that’s enough for me.
The support is working fine. Not so long ago the Internet did not work for a day, it turned out that there were problems with the cable. After the call, the technicians arrived and fixed everything. They didn’t take any money for it, they say repairs are included in the price of the tariff. I was pleased with this level of service.
Things are not always stable
Several months ago I connected to the Internet from the Smile provider. It works, but there are also many disadvantages. The Internet speed is quite good, but the connection is often interrupted, conversations with technical support may lead to nothing and you can only wait. Fortunately, for me these problems are not critical, and I can be without the Internet for some time, but it’s still unpleasant! I would not recommend this provider to my friends, but I would like the company itself to work on stability and on the work of your technical support, yes, there are normal guys there, but there are also those who do not understand anything at all.
They provide poor quality services!
I have been using the services of an Internet provider not so long ago, but this company has already managed to prove itself not very well. Firstly in technical support It’s impossible to get through by phone, you have to wait a long time for a specialist to answer. And if you do get through, it turns out that they can’t or don’t want to solve your problem. The quality of the Internet also leaves much to be desired. The declared speed simply does not correspond, which is why it is not comfortable to use the Internet from several devices. In general, I’m thinking about changing my Internet provider, because I would like more care for the client.
Good internet
I chose this Internet provider for myself based on numerous recommendations from friends and acquaintances. One hundred percent satisfied with how the Internet works. The quality of the Internet connection is good, does not freeze, the connection is fast. Normal, reasonable price, happy. If necessary, I call technical support, they will always help solve any problem related to the Internet, they are polite and responsive! Satisfied.
A month ago we connected to the Internet from this provider. It took me a long time to choose from all the providers, but I came to the conclusion that Smile suits me better in the price category.
There were no problems with the connection. I left a request on their website, they called me the same day to confirm, and two days later the experts arrived. Connecting and testing did not take much time. The fact is that I already had the Internet from this provider in my housing complex, and this simplified the connection. The craftsmen brought a contract for the provision of services. The first month is free for a new user, so there was no need to pay anything right away.
According to my tariff, my Internet speed is 200 Mbit/s. Movies are downloaded in HD quality in approximately 3-5 minutes, that is, the speed is good. But this speed is not always the case. Morning and afternoon only. In the evening, of course, the speed drops, since the influx of users is large, as far as I understand. At night the speed is generally ideal.
During the month of use, the Internet never lagged, so in terms of the quality of service, I have no complaints. We'll see what happens next, but I hope there won't be any problems. So far, I am pleased with the choice in favor of this provider.
unprofessionalism
I have been using the Internet from the Smile company for at least 1.5 years in Shchelkovo. I am very dissatisfied with the work of this operator. Firstly, my TV set-top box, or rather the remote control for it, broke down in the department Maintenance They told me that they don’t have TV set-top boxes yet, but when they do, they will bring them. OK. I call after a certain interval, they answer me that you know, but they have been dismantled. Or maybe it wasn’t, gentlemen?! They offered me to buy this stupid console myself, but you just have to pay for the setup. Second point. During vacation, I often turn off the Internet so that I don’t get charged AP. They did not have such a shutdown function. They advised me to turn off the router and write a letter. Where the text was compiled by them and upon arrival they will recalculate me. As a result, as it turned out, during my absence, my Internet was turned off for non-payment; when I called, it turned out that they would be able to recalculate, unless the services were provided through the fault of the company. Why deceive. The company is completely unprofessional in my opinion.
Smile is not ADSL)))
I recently switched to Smile. Before that, I used the services of an ADSL provider, where there was no such high speed. There weren't many TV channels, so I wanted to expand the review. I connected digital TV, now there are many channels and the television does not disappear. My Wi-Fi router was on the list recommended by the company, so the installation was done for free. But even if I had to pay, I would not refuse such an offer. The TV works well, I didn’t notice any network failures either. There were no problems with interruptions, but I contacted support several times. The issue was resolved over time.
Completely satisfied.
I would say that this is simply an excellent provider. I have been using the services of the smiley provider for several years. And I can say that they always strive to improve themselves, both in quality and in service. Their Internet is excellent and maintains its speed quite well, one hundred megabits are constant and work quickly without any restrictions. Payment is also not high monthly, replenishment is possible without leaving home and in several ways, not only with a bank card but also with electronic wallets, which is convenient for me. The television is simply of excellent quality, although there aren’t many channels like for me, it’s not slag, and all the interesting ones are worth watching. Adequate support.
| Speed | very bad | |
| Availability | very bad | |
| Support | very bad | |
| Price quality | very bad | |
The worst provider (aka Virgin Connect)
It could only be worse in a remote village. I connected 3 years ago, chose from three operators, one of them was Virgin Connect, having already had bitter experience then, I did not tempt fate and my nerves. Connected to Smile. Everything worked fine for a while, then problems and crashes started. Technical support became arrogant, the client is always to blame, and then I found out that the company was bought by Virgin Connect. In the summer of 2018, work was carried out for almost 2 months, they were fed “breakfasts” and there were no exact dates for stable work. In my house it turned out that they are a monopoly, there are simply no options, and the impudence of this sharashka office knew no bounds. I am an editor major publication, I had to take advantage of my position (I often work from home) and give them a hard time. Immediately after social media The directors found me and began to apologize (only under the pressure of public outcry did they begin to think about the clients). There were no problems for almost 5 months, and now everything is all over again. I made a mistake about the modem, I went and bought a modem (no, it wasn’t the modem). Disgusting and disgusting technical support, lack of any desire to solve the problem in a timely manner (according to the contract, within 48 hours). That’s exactly what they answer, what does the contract have to do with it. In general, a solution was found - a local provider came to the house. Never, ever use this provider. Expensive, unreliable, the client is always to blame, so save your nerves. In general, hello to Richard Branson.
Smile
Infoline - your Internet provider
The provider operates under the brand name " Smile", legal entity of the telecom operator " CJSC "Infoline"" The Smile company is represented in the telecommunications market of Moscow.
The provider provides Internet access and telephony services.
Smile provides services based on fixed telephony technologies and home networks (ethernet).
The number of clients is more than 100000
subscribers.
Total 2.00 rub. the cheapest internet with the “SMILE Free” tariff
The Infoline company has been operating in the Internet services market for more than 10 years. During this time, thousands of people from Moscow and cities of the Moscow region became regular users of Internet services from the Infoline company.
Today, the Internet provider "Infoline" provides not only access to the Internet. The company has developed a multi-service network “Smile”, which includes a number of useful and relevant services. Thus, Infoline subscribers receive free access to local network"Smile" is a unified network for all cities and regions in which the company operates. The Smile local network allows participants to exchange files, communicate on the Soviet Server forum, play online games, download movies, music and books. It was created to help parents of the younger generation special service“Children's Internet”, which limits access to the local network and Internet resources of dubious content. Residents of cities in the Moscow region can also use Infoline services to connect a landline phone to short time and at reasonable prices.
Internet provider "Infoline" is constantly working to improve the quality of the services provided, as well as the convenience of payment. In addition to paying for the company’s services through terminals, banks, and payment acceptance points, since September, Infoline clients have received unique opportunity pay for cellular services using a mobile phone. Mobile payment is an opportunity to pay for services quickly, safely and conveniently.
Smile is a new Internet provider that is gaining more and more consumer respect. The new network, which is developing its structure, can already boast a large number of users who can be confident in the future.
Smile Internet - Personal account
Just like many other providers, Smile provides access to the user’s Personal Account, which simplifies everyone’s life hundreds of times. Your personal account will allow you to gain online access to a number of services, which was previously impossible.
How to log into your personal account
- To enter your Smile Personal Account, you will need personal data, namely your login and password.
- We go to the official website of the provider http://www.smile-net.ru/, go to the section “ Login to your personal account» Enter your data in the required fields and get to your personal account.
Smile personal account functions
The multifunctionality of your personal account will make life easier for every user. What does its use give?
- First of all, each user receives personal information about the account status, all operations that are carried out within the personal account, access from anywhere in the world, convenient, right?
- The second advantage is Topping up your account by any means, be it a bank card, online wallet, or even SMS payment from your phone account, also here you will find the number personal account and you can top up your balance through the terminal.
- Not satisfied with the tariff? No problem, look through the possible tariffs and change to the one you like best. Or maybe you want to go on vacation? Block your personal account until you return so that your balance remains at its previous level and the subscription fee is not charged.
- You can also view all information regarding the contract and connection.
- Technical support will help you solve all problems with your Internet connection as quickly as possible.
- Is the password too complex? If you can’t remember and have to carry notebooks with you all the time, change the password to your personal one, which you like.
Official website of the Internet provider: www.smile-net.ru
|
Internet access speed |
Price , |
|
| Fast and Furious 200 | 200 Mbit/s | 650 rub/month |
| Fast and Furious 500 | 500 Mbit/s | 990 rub/month |
| Fast and Furious 200 subscription | 200 Mbit/s | 6500 rub/year |
| Fast and Furious 500 subscription | 500 Mbit/s | 9900 rub/year |
Unlimited tariff plans:
|
Internet access speed |
Price , |
|
| VIP tariff | 100 Mbit/s | 300 |
| Regular rate | 100 Mbit/s | 500 |
| Reduced tariff | 100 Mbit/s | 500 - 200 The cost is reduced by 10 rubles/month. |
Subscription unlimited tariff plans:
|
Internet access speed |
Price , |
|
| For 3 months | 100 Mbit/s | 1350 |
| For 6 months | 100 Mbit/s | 2090 |
| For 1 year | 100 Mbit/s | 3600 |
| For 2 years | 100 Mbit/s | 6900 |
Payment by traffic:
| Tariff plan |
Price , |
Excess , |
|
| VIP tariff | 10 GB | 290 | 0,1 |
| Regular rates | 200 MB | 200 | 2 |
| 1000 MB | 350 | 0,50 |
Tariff change
You can change the tariff for free in your personal account. To do this, your account must have an amount not less than that indicated in the “cost” column. The tariff for the next accounting period must be selected in advance, before the accounting day, otherwise the current tariff will be extended.
Suspension of use of services
Tariff "Blocking" (port reservation)
The "Block" tariff is activated automatically if there is not enough money in the account to start a new accounting period. You can also install it yourself. The maximum validity period of the tariff is 2 months. For the duration of the blocking, the port is reserved, the subscriber's credentials and IP address are saved. The blocking is installed free of charge. Being blocked is free. You can exit the block at any day and switch to any current tariff. Exiting the blocking can be done in two ways: in the first case, an accounting period is set from the date of entering the blocking and payment is made for the duration of the blocking at the selected tariff; in the second case, a new accounting period begins from the date of leaving the blocking and payment for the “Exit blocking” service is made. for 100 rubles. The method of unblocking is determined by the user (through his personal account) for each specific case.Conditions for early recalculation of subscription tariff plans
The subscription fee when using subscriptions is valid for a one-time full payment of the selected tariff. If you refuse to use the tariff before the end of the paid period, recalculation is made according to the standard terms of use (Regular tariff for 1 month).Early termination of the contract
Connecting to the network is free of charge when you deposit any amount from 1000 rubles. Money is credited to your account and spent on the Internet at any tariff you choose. In case of termination of the contract before spending the funds paid as an advance payment, the subscriber pays the cost of connection according to the current connection tariff (1000 rubles), when using an unexpired subscription, recalculation is made in accordance with the conditions for early recalculation of subscription tariff plans. Refunds from the account are made at the request of the subscriber at the central office within 14 days against receipt of funds.Return of borrowed equipment
The subscriber has the right, within 14 days, to return the equipment taken from the Company without traces of use, in its original completeness, salable condition and with a full set of documents for any reason, while the company returns the funds paid by the subscriber in the amount of 100% to the subscriber’s personal account. All goods are subject to return, i.e. the main product, its components and accessories (power supply, remote control, connecting wires), packaging, instructions and warranty card. If the complete set is not met when returning the goods, the subscriber pays for the missing set in accordance with the established cost specified in clause.TV tariffs:
| TV channel package | Price, rub./month |
| On-air channels | 0 |
| Knowledge of the world | 0 |
| Movie | 0 |
| News and business | 0 |
| Music | 0 |
| Sport | 0 |
| For children | 0 |
| For adults | 0 |
| Entertainment channels | 0 |
| HD | 0 |
Connection
Tariffs for private houses:
Unlimited tariff plans for connecting using PON technology:
| Speed |
Price, rub./month |
Price, rub./year |
Dedicated IP address |
| 10 Mbit/s | 1190 | 11880 | 150 rub./month. 500 rub./6 months. |
| 20 Mbit/s | 1490 | ||
| 30 Mbit/s | 1700 | 18360 | |
| 50 Mbit/s | 2000 | 21600 |
A dedicated IP address is provided free of charge.
Connection cost from 25,000 rubles. *
Smile is a Moscow telecom operator, which after nine years of independent existence joined the Virgin Connect group of companies, which in turn is part of the Virgin Group. The provider's services also extend to the Moscow region and are available to both individuals and corporate clients. Through the Smile personal account, subscribers are provided with the functionality necessary for remote control services.
Personal account features
Customers who have connected to the provider for telephone, Internet or digital TV are allowed to carry out transactions on the subscriber’s personal account through the Smile personal account, for example:
- View information on the contract and connection.
- Set up automatic payment to have continuous access to the desired service.
- Pay for services online using bank cards and electronic wallets.
- Track the amount of traffic consumed (for Internet services from Smile).
- Extend the use of a service that was not paid on time for 5 days by activating the “Promised payment” option.
Registration and login to your personal account
The official Smile website allows new subscribers to inform the operator of their interest in its services through electronic form, available by clicking the “Connect” button. Filling out the form will not take more than five minutes - the client only needs to indicate his name, mobile number and, if desired, email, and also check the boxes next to the required services from the proposed list. The company's employees register and process the application, and the client receives a call back, during which all connection details are discussed.
After the service is activated, the subscriber receives an information card with identification data - password and login, which are a pass to Smile’s personal account on the provider’s website.
All subscribers use a single authorization form, but their credentials differ in the prefix. Users of telephony services log in using the tel* format login, Account TV service users are protected by a login with the prefix *iptv; for Internet accounts, a prefix is not required, and the login coincides with the username for establishing an Internet connection. In addition to the login, a mandatory means of identifying the client for access to the personal account is a password, which is initially issued by the operator, but can be replaced on the first visit to the account.
If Internet access is blocked due to a reset balance, the user can establish a connection using the login card or 1 and the password carduser or 1, after which he can log in to his personal account using his usual data.
- Official site: http://www.smile-net.ru
- Personal Area:
We will help you solve problems related to network operation. Thanks to the activities of a reliable Internet assistant, you will be able to independently “work on mistakes”, configure necessary equipment and much more.
Your faithful assistant offers you 24/7 support, providing you with the following capabilities:
Here you will find detailed information regarding the most common connection errors. Moreover, for each of the points, tips will be offered that will allow you to resolve this or that situation with minimal loss of time and effort. There are a number of problems that a Smile user may encounter when working in a particular browser. Here you will find any of them. The assistant will provide you with the necessary data so that you can resume work again. It doesn't matter which browser is installed on your computer: Google Chrome, Internet Explorer, Mozilla, Opera or Safari. To use it comfortably, you need to make certain settings. We will help you with this. For comfortable work, many users use routers, routers and other equipment, the use of which requires special configuration. Now you can configure them yourself. Depending on what operating system is installed on your PC, you may need certain settings to ensure a smooth Internet connection. This section will help you. If you need instructions that describe in detail how to configure port forwarding, this section is for you. Here is a description of the processes for the most common routers. If pages in your browser take too long to open and you want to speed up the process, read this section. He will help you solve this problem.Smile - Russian operator world-famous communications company, which is part of the Virgin Connect group of companies.
How to pay through Sberbank Online
To replenish the personal account of the Internet provider “smile no” via online account Sberbank, you need to log into your personal account:
Having entered the page, go to the menu item “Payments and transfers” by selecting “Internet and TV”
From the list, select our Internet provider, or enter the company name or company TIN in the search field. We select the type of paid service: Internet, TV or telephony, in our case we choose the Internet.
Next, you need to select a write-off account; you can only pay with debit and credit cards. In the “Login” column, enter your login (you can see it in the service agreement) and click continue.
All that remains is to confirm the payment. You can confirm the payment using SMS, or by selecting “Other confirmation method”, confirm using the permanent code specified in the printout with the identifier.
Having confirmed the operation, we will see the inscription “completed”. If you store payment receipts, you can save the electronic receipt to disk.
Connecting auto payment
Autopayment is an automatic payment for a service in favor of the recipient from your card. Thus, you authorize the bank to carry out transactions to pay for services, controlling write-offs via SMS.
To activate Autopayment, use the personal menu in the upper right part of the Sberbank Online main page. Click the menu item “My auto payments”, then the sub-item “Connect auto payment”
In the search bar, enter “Smile” and click the “Find” button, select the desired item from the search results.
After selecting the automatic payment to be connected, we select the card from which the funds will be debited, and also enter the company login smile.
Topping up your account with a bank card
To top up your account through your personal account, you need to go to the company’s official website and log in:
Enter the Login given to you upon connection and Password in the appropriate fields, press the “Login” button.
After logging into your personal account, on this page you can view all the information on your agreement. To replenish your account, you need to press the “Top up” button in the “Balance” column:
Having chosen a payment option convenient for you, then indicate the required Amount for payment and click pay, then you will be redirected to the filling page necessary details to complete the payment. By pressing the pay button, we wait until the payment is processed.
If the funds are successfully debited, a page with information about the transaction will appear. A copy of the receipt will be sent to your e-mail.
Trust payment
Now let’s consider the option for connecting “Trust Payment”. Trust payment is a payment provided for you so that you always stay in touch.
In order to use this service, you need to go to the Smail company’s personal account and select the “Trust payment” item:
By clicking the “Receive trust payment!” button A window will open with information about payment due dates.
Now you can easily top up your Internet provider account.
One of the most reputable domestic providers in the capital region is the Smile company. For many years, this company has been providing telecommunications services to individuals and businesses. “Smile” deals with connecting the Internet, digital TV, provides profitable telephone communications, and organizes video surveillance systems. In recent years, Smile has been actively developing virtual PBX and public WiFi networks.
Currently, the company operates in Moscow and the region, but in the foreseeable future, Smile plans to expand the geography of its presence. This could be facilitated by the merger with the largest domestic provider Virgin Connect, which occurred in 2016. After the merger, the quality of Smile's services has improved significantly.
smile-net.ru— official website of the Smile provider
One of the advantages of the provider was the ability to register in the Smile personal account service. The company’s clients can use the “Trust payment” option and receive free information and technical support.
Registration of a personal account
Official web portal of the Smile company - smile-net.ru. This is a major resource with a huge amount useful functions, up-to-date information etc. To log in to the site, thereby gaining access to Smile’s personal account, the subscriber must fill out an electronic form, the link to which is contained under the “Connect” button. The client will spend no more than 5 minutes filling out the document. The following information must be entered into the form:
- mobile number;
- email address.
After receiving and processing the application, a Smaila specialist calls the specified phone number and discusses with the potential client the details of the future contract for the provision of telecom services.
By signing the agreement, the user receives the right to a personal account: he is given a memo with a login and password.
http://www.smile-net.ru/orderform— application for connection
Login to your personal account
A single login form is provided for all users, but the login prefix differs depending on the type of services provided. Thus, the logins of telephone subscribers have the prefix tel*, digital television - *iptv. The login of a user using the Internet from “Smile” is completely identical to the username.
The password is issued to the client upon signing the contract: the code can be changed at the user’s request already during the first login to the Smile personal account.
If the Internet connection was interrupted due to a zero balance, you can use the login “1” and password “1”, which allows you to establish a temporary connection for authorization in your personal account.
Login to your Smile personal account as follows:
- open home page web portal;
- Find the “Personal Account” box on the left side of the page (the first item in the main menu), click on it;
- In the authorization window, enter your login and password.
https://user.smile-net.ru— login to your personal account Smile (Internet)
After completing all the steps described above, the full toolkit of the Smile personal account becomes available to us.
Personal account features
Users who decide to become subscribers of the Smile company and gain access to their personal account receive the following opportunities:
- remote payment for services via web wallets and bank cards;
- full access to information on personal account;
- remote amendments to the contract with the company;
- activation/deactivation of services;
- changing the tariff plan;
- access to the “Autopayment” service, which allows you to customize payment in accordance with the client’s wishes;
- the ability to quickly contact support;
- information on new tariffs, promotions and bonuses;
- participation in provider incentive programs;
- disabling services for the period of user departure;
- "Promised payment" service.
In your personal account you can find all the information about the activities of the Smile company, find out last news about her services. A special page is dedicated to tariffs for residents of the capital region.
For each service - unlimited Internet, digital TV, WiFi, telephony, video surveillance, PBX - a separate page is provided. In addition, in your personal account you can purchase powerful antiviruses at very affordable prices.
https://lkmobile.virginconnect.ru/newpa_mob/?handler=Login
Personal account mobile communications “Smile”
A separate section is devoted to payment for services. There are many options for depositing funds into a personal account: these are Sberbank auto-payment programs, Yandex Wallet, bank cards, and trust payments. You can deposit money through Qiwi payment terminals, ATMs or mobile applications banks.
A personal account will help telephone subscribers from Smile to obtain complete information about tariff plans in Moscow and the region, about the conditions for installing telephones in remote villages and gardening associations. In addition, users will be able to familiarize themselves with the features of making long-distance calls and calls abroad.
"Smile" provides residents of the capital region digital television high definition. Using the Personal Account, the user can find out more about the available tariff plans, connection procedure, number of channels and payment features.
The company provides excellent opportunities for business: organizations and enterprises are offered to connect to inexpensive and reliable Internet and telephone communications. Smile employees will help organize a corporate network in office center or a video surveillance system at an enterprise. Control all services legal entities can through your personal account without any restrictions.
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