About company
The company SDEK (Express Courier Delivery Service) delivers all kinds of cargo and documents. SDEK provides services to online stores and individuals. Carries out delivery both within the territory Russian Federation, and from abroad.
The SDEK delivery service was founded in 2000 in Novosibirsk. Its main office is also located here. At that time, SDEK supplied goods to the online store Korzina.ru. After some time, the service became an independent operator. At first, the company's scope of activity was limited to the eastern part of Russia. SDEK was distinguished by the speed of delivery - a maximum of one day.
Since 2001, the delivery service began to expand its geography. This year the first regional representative office in the Russian capital began its work. By 2005, the SDEK company covered more than 1,000 cities in the country.
In 2012, the SDEK delivery service began to develop an international direction - a representative office opened in Almaty (Kazakhstan). After 2 years, the delivery service expanded to Belarus (office in Minsk) and China (office in Beijing). The following year, the SDEK office began operating in Kyrgyzstan. At the same time, new offices were opened in Russia, Belarus, Kazakhstan and China. In 2016, SDEK had its representative offices in 6 countries. The company is now represented in 13 countries with 1,400 offices. SDEK carries out more than 150 thousand shipments per day.
Activity
The scope of activity of the SDEK delivery service covers more than 34 thousand cities located in 220 countries. Delivery is carried out by 5 thousand vehicles and 6 thousand couriers. It is SDEK that delivers the most parcels from China to the CIS. The SDEK company cooperates with online stores and individuals. The service offers logistics services to online stores, as well as:
- acceptance of goods;
- delivery of goods;
- accepting cash on delivery from the buyer;
- transfer of payment to the store account.
SDEK carries out the following types services:
- Express delivery. This is a classic option for delivering goods and documentation throughout Russia and Kazakhstan. Delivery time in Russia ranges from one to several days (depending on the destination). Express delivery includes 2 types of services: Express light (delivery of goods weighing up to 29 kg) and Express heavyweight (delivery of goods weighing over 30 kg).
- Express delivery. This is the delivery of goods and correspondence in the shortest possible time. Includes 2 types: Super Express and Blitz Express.
- SDEK package. This is delivery of goods to the nearest cities the next day.
- International delivery.
- Supply (order picking with goods).
- Economical delivery.
Order tracking
SDEK (CDEK) is a Russian courier delivery service. Since 2000, CDEK has been specializing in delivery and logistics in Russia. Russian local express CDEK together with AliExpress offers a logistics product designed for the logistics needs of Chinese sellers, CDEK is the second largest express company in Russia, with many operating points and strong customs clearance. Internet access: The parcel is tracked the next day after sending, full tracking.
1. Who makes the customs declaration for goods and how much does it cost?
SDEK takes care of the entire process customs clearance when importing to Russia. The cost of the service is already included in the corresponding tariff. For more information about customs, see questions 2 and 3.
2. Who pays customs duties for shipped goods and when?
If the sent parcel contains only goods for personal use, then the duty is paid without VAT by SDEK. The following limits must be observed: 1000 euros and 31 kg per person per month, depending on the value of the goods.
3. What should I do if the order is not released by the customs of the Russian Federation due to exceeding the monthly limit?
When ordering from an online store worth more than 500 euros, weighing more than 31 kg per month, you will have to pay customs duty in the amount of 30% of the total excess amount, i.e. the part between the limit and the actual cost of the goods. If only the total weight of the parcels per month is exceeded, you pay 4 euros for each kilogram over the limit. If the cost and weight of the goods are exceeded at the same time, you pay a higher amount.
4. How to track an SDEK parcel?
You can easily track your shipments on the official website. You can also use TrackRu, our parcel tracking service. To track your parcels, you just need to enter the track number, after which you will see the current status of your parcel.
5. Can I pay by cash on delivery??
Yes, you can. At every post office and branch of the company, you can easily pay in cash or by card from all payment systems common in Russia. An additional fee is charged for the Cash on Delivery service. You must make arrangements with the shipper in advance.
6. What should I do if I want to return the parcel?
Each branch accepts the return of your parcel; all you need to do is indicate the original track number and pay attention to the return deadlines.
7. What should I do if the package is lost?
All our parcels are insured. This service costs 0.75% of the cost of the product.
8. What goods can be sent via CDEK?
Charged products, clean batteries, unregistered bladed weapons, nail polish, electronic cigarettes, masks.
9. What products cannot be sent via CDEK?
Prohibited goods for shipment: liquid, powder, chemical products, flammable and explosive substances, weapons and ammunition (including imitation) and other goods that threaten the safety of transportation.
history of the company
2000, SDEK company was founded in Novosibirsk
The following year, the first Moscow branch was created
2004, Started international Business and sent goods abroad
2008, 23 branches were created in Russia
2012, The first overseas branch was established
2015, Branch established in China
As of October 2017, CDEK has 42 branches in China
A German agency was created in February 2018, and the CDEK branch network covers 9 countries.
(Russia, Belarus, Kazakhstan, Kyrgyzstan, Armenia, Turkey, Germany, Thailand, China)
Integration of SDEK tracking API
TrackRu provides a convenient, individual tracking solution, provides an API interface with more than 600 delivery services, including the SDEK tracking API. Add shipment tracking functionality to your website by connecting to , customers no longer need to leave the portal site to track their orders. They just need to enter the order number and the delivery information is displayed on one page. you will be able to receive:
- current status of all your shipments
- order management via API
- detailed history of the movements of one item or an entire batch
Development international trade and the demand for delivered goods impose certain requirements on transport companies. Most popular in modern world consolidated transportation has become possible, which can significantly reduce the cost of delivering a unit of cargo. Having collected various small-sized parcels in one direction, the carrier company carries out delivery on favorable terms for customers, significantly reducing tariffs by generally accepted standards. Both the sender and the recipient need to control the movement of the sent parcel. The SDEK company is one of the largest in Russia, which delivers various goods from China, Europe, the USA, Japan and other countries. Knowing how to track a parcel using the SDEK invoice number, the recipient can prepare in advance for receiving large-sized cargo or timely pick up small-sized goods that have arrived at the pick-up point.
TC SDEK is the leader in cargo transportation from China and Europe
Over the period of its existence, which amounts to almost two decades, the company, initially aimed at providing transport services in the Far East and the Siberian region, created its branch in China and covered almost the entire territory of Russia, Kazakhstan, and Belarus. The presence of our own office and warehouse space in China and competent logistics made it possible to quickly resolve parcel delivery issues.
The company constantly improves the service provided by introducing innovative technologies to track the movement of goods, their tracking and control. A distinctive advantage of the company is the low cost of transportation compared to foreign analogues. There are more than three hundred representative offices and branches scattered throughout the country, and the quality of the services provided is consistent international standards. Special control and recording systems allow you to track your CDEK parcel at every stage, both on the official portal and on the websites of partner companies, and there are also special services that provide complete information about cargo transportation.
Cargo tracking procedure
Immediately after the cargo is processed, each parcel is assigned its own identification number, which is especially necessary when monitoring passage through customs. On the other hand, every buyer of an online store also wants to make sure that the goods he purchased have been shipped. For the convenience of customers, the company provides the opportunity to track SDEK parcels using the track number. As a rule, a tracking number is sent to the client's contact phone number or email address for tracking purposes. Using tracking, the client, sitting at the computer, observes every stage of the goods’ passage.
An invoice is issued for each cargo, and under the barcode there is a ten-digit number.
The tracking process consists of the following steps:
- You need to go to the official website cdek.ru and register (if you plan to use the company’s services more than once). If necessary, go to your “Personal Account”, where all events and notifications about the passage of the parcel will be reflected.
- Select the “Track and approve order” tab.
- Indicate the tracking number. If an error is made, the system will report that the order was not found.
- If the parameters are specified correctly, the parcel location status will be displayed.
- If time becomes necessary, change the delivery address or enter other corrective information.
Depending on the place of shipment and destination of arrival, the track code has a specific designation consisting of letters and numbers. Unfortunately, it is not possible to track your SDEK parcel by phone number. Although in some cases, when calling the hotline, the answering machine immediately informs the client where his order is and itself voices partial data on the documents.
Nuances of shipment designations
Freight shipments are assigned tracking numbers, which partially contain encrypted information. Looking at the combination of Latin letters and numbers, you can determine:
- characteristics of the parcel;
- the country of origin is indicated;
- delivery option and other information.
Important! For shipments within Russia, only a digital code is used. For foreign transportation, a combination of Latin letters and numbers.
You can track your SDEK parcel by order number immediately in a special field when you go to the main page. This code is assigned by TC logisticians. The combination is copied and pasted into the field and the “Track” button is pressed. Each cargo is accompanied by specific terminology, which has a strictly fixed meaning. Foreign cargo transportation, as a rule, is accompanied by documentation in Russian, English and other languages.
Changing the delivery date or delivery address
Before delivery of the purchased goods, the company's client has the opportunity to adjust the delivery address and date in the “Track Order” section.
If for some reason the parcel cannot be accepted, the recipient has the right:
- correct and indicate a new date;
- cancel delivery by courier and receive it at the pick-up point;
- change the point of delivery within the same city.
That is, while the cargo is in transit, changes are permissible. In case of difficulties, you can contact the hotline and ask for help from TC specialists. For self-replacement execute sequentially:
- Go to cdek.ru/track.html to track your order.
- Paste the copied tracker code (you can use the invoice number).
- Then “Change delivery date and address”, indicate the last four digits of your mobile phone.
- Choose a delivery location, instead of the courier, go to the pick-up point.
- Find the address of the required branch on the map.
Attention! On the contrary, you cannot do it yourself instead of a pick-up point by courier. It is necessary to resolve such issues with the company’s logisticians or operators hotline. In case of difficulties, employees will sort out all the details and call you back.
Controlling the movement of goods and delivery remotely is one of the advantages of modern transport companies. It is also not possible to track the SDEK parcel by last name.
How to pick up a parcel
As soon as the order has arrived at the delivery point or warehouse indicated in the invoice, the recipient’s phone receives a corresponding SMS message, which will indicate the point’s address and opening hours. Compared to Russian Post, there are no long queues here, and the procedure does not take much time.
By the way! When placing an order, you can immediately indicate the address of the delivery point.
Travel time
The most pressing question is how long will it take to deliver to the recipient’s point? The maximum period is initially set to 40 days, but by specifying the points of departure and destination, you can find out a more accurate number of days. Usually, transport company notifies its customers about the expected arrival time of the cargo. Today, TC does not collect orders from China from different sellers.
They independently deliver goods to the border through intermediary companies, and in Russia SDEK is already responsible for it. Within one week, everything is assembled to the border, then a week - for registration and customs clearance. Transit times depend on many factors, including the number of orders heading in one direction. Calculations are carried out in such a way that costs are minimal.
New service – “Parcel”
The company has a new service “Parcel”, designed for ordinary people. Convenient for those who send goods themselves or sell on Avito and other resources. Cargo is accepted by category in boxes of different sizes, and prices are set for them. Convenient service without queues will allow you to process and ship any product as quickly as possible.
The cost of shipments will depend on the type of box that is purchased at any point of the company. The site's calculator will help you calculate.
If you need to send something, the seller comes to the delivery point, buys a box and sends it using the “Parcel” service.
conclusions
The SDEK company is constantly improving its delivery service using innovative methods. Appropriating identification code cargo, TC allows you to track all movements of the order. You can find out where the sent goods are at any time. In addition, a new “Parcel” service has appeared, allowing relatives or customers to send goods in any direction.
The express delivery company was founded in 2000 in Novosibirsk as a courier service for transporting orders from the Korzina.ru online store and was called “Express Courier Delivery Service,” which later became the abbreviation SDEK. Later, the company began to develop independently, providing high-speed delivery services in Siberia and the Far East.
Developing rapidly, a year later it was decided to expand the geography of delivery, as a result of which the first regional office was opened in Moscow, which made it possible to significantly increase the number of delivery directions. Subsequently, every year the company opened more and more of its representative offices in Russian cities and beyond.
In 2012, the company opened its first foreign representative office in Kazakhstan, in the city of Almaty. A few years later, representative offices were opened in China and Belarus. On this moment The company's offices are also located in Kyrgyzstan, Uzbekistan, the Czech Republic, Lithuania, Armenia, the USA, South Korea, Turkey and the UAE.
Parcel tracking from SDEK
Depending on the type of shipment, the method of tracking the parcel will be slightly different. But in any case, the track number is used for this, entered on the official website of the carrier or in the tracker to track the parcel.
Shipments within Russia can be tracked immediately on the courier service website. International shipments can be delivered either only by this carrier, or in cooperation with other delivery services, as is often the case with shipments from Aliexpress. In this case, delivery by the SDEK service is carried out only after the shipment is transferred to this service in Russia. Before the parcel arrives in the Russian Federation, the shipment should be tracked on the website of the delivery company in the sending country.
You can track a parcel delivered by the SDEK service using the track number, or tracking number, on the company’s official website. To do this on home page website, the tracking number is entered into a special window, and the search for information starts.
Sometimes some people ask if they can use their initials or phone number to track or specify the tracking of a package. The use of last name or first name is not used to track packages. Tracking by phone number is used only by large logistics companies for shipments within the country, and even then not so often, for international shipments this method is not suitable. CDEK uses only the track number, or invoice number, to track shipments.
You can also use our service to track your parcel. The tracker will receive all available information about your shipment, delivered within the country or from abroad. Even if the parcel is delivered by several courier services, the service will automatically determine and provide information about the progress of the shipment.
Types of SDEK services provided
CDEK offers its clients various ways delivery of goods and parcels depending on the wishes of the urgency and cost of the shipment. At the same time, most services support the choice of a specific delivery scheme depending on wishes for price and the importance of delivery. So the sender can choose the following delivery forms:
Door-door- the courier picks up the item from the sender and delivers it to the recipient;
Warehouse door- the courier picks up the shipment from the sender and delivers it to the point of issue;
Warehouse door- the sender independently delivers the parcel to the company’s office, then the courier delivers the parcel to the recipient;
Warehouse-warehouse- the sender delivers the shipment to the company’s office, the parcel is delivered to the point of delivery, where the recipient independently collects it.
There are also several types of delivery available; let’s look at the most basic ones that an ordinary buyer may encounter when arranging delivery of an online purchase.
Express delivery CDEK
Express delivery of items throughout Russia and Kazakhstan is delivered using the services “Express Light” (shipments up to 29 kg) and “Express Heavy Weight” (items weighing from 30 kg to 75 kg). Delivery time ranges from 1-9 business days, depending on the remoteness of the destination. In rare cases, parcels can be delivered to the most remote regions within 12 days.
Express delivery
This option can be used to deliver extremely urgent documents or important items.
The Super Express service delivers parcels weighing up to 30 kg. by a certain hour (before 9:00, 10:00, 12:00, 14:00, 16:00 or 18:00).
Blitz Express is designed for delivery of extremely important documents within one city or region. The weight of the package of documents should not exceed 5 kg, and delivery is carried out at a pre-agreed time.
Both Super Express and Blitz Express have the same restrictions and explanations for delivery. So, urgent delivery can only be carried out within the administrative boundaries of cities. For Moscow - within the Moscow Ring Road, and for St. Petersburg - within the Ring Road.
Senders may also find it useful to know that this service Shipping supports refund or partial refund if delivery is delayed. If the delay is less than one hour, the difference with the tariff for the “Express-Lite” service will be refunded; if the delivery was made one hour or more later than the agreed time, the entire delivery cost will be refunded.
international delivery
The CDEK company provides international express delivery of documents and various cargoes to more than 200 countries around the world. This includes both private shipments individuals, as well as delivery of shipments from various companies and online stores.
The documentation sent must not exceed 1.5 kg, the permissible maximum size is A4 format.
Delivery from online stores can be carried out in two ways, depending on the one chosen by the seller. In the first case, delivery is carried out entirely by SDEK, delivering the shipment to the door or to the point of delivery. In the second case, delivery is carried out jointly with another courier service. The parcel is handed over to the postal/courier service in the country of departure and delivered to the customs post in Russia. Next, the shipment is transferred to SDEK, the parcel is assigned a company track number and then delivered to the recipient.
Individuals are allowed to import duty-free items worth up to 500 euros or weighing up to 31 kg for one month. In addition, you should know that when delivering a parcel to customs post you may receive an SMS message informing you that you need to provide your passport details and TIN.
Economical delivery
More economical delivery compared to other types of express delivery due to the fact that delivery is carried out by rail and road transport to the point of issue at the destination. This reduces the cost of delivery, but increases the delivery time, this must be taken into account.
“Parcel” - delivery without weighing and measurements
A convenient type of shipment for those who do not want to bother with weighing and measuring their shipment. It will also be convenient for sellers on Avito, Yula and others Russian sites. Customers are offered a set of packages of various sizes, the choice of which will determine the cost of the shipment.
This option offers delivery of parcels throughout Russia to the point of delivery located in 400 settlements, with the ability to track them using a track number. In order to use this service, you just need to make sure that there is a pick-up point in your city and destination. Pickup points are open from 10:00 to 20:00 on weekdays and until 16:00 on Saturdays.
The delivery time for the “Parcel” depends again on the destination you choose. The company promises to deliver the shipment to a neighboring city on the next business day. The greater the distance between points, the more time it will naturally be required. For example, delivery from Moscow to St. Petersburg will take 2 days, from Moscow to Novosibirsk - 5-6 days, from Vladivostok to Irkutsk it will take 5-7 days.
There are three types of packaging to choose from: S, M and L. The size of the S format box is 20x19x13 and is suitable for items weighing up to 2 kg. Dimensions of the M format box are 30×25×17, permissible weight is 5 kg. Box L - 31×26×38 and weighing up to 12 kg.
Delivery costs can be calculated on the official SDEK website using a calculator. It will depend on the size of the box and the shipping distance. For example, let's take delivery from Novosibirsk to Irkutsk. An approximate delivery time of 3-4 business days is immediately given. Below are the prices depending on the size:
Box S - 400 rubles;
Box M - 600 RUR;
Box L - 1050 rubles.
It should also be noted that if the recipient pays for delivery and neither party has a service agreement, +20% is added to the original amount.
The need to provide passport data
According to transportation requirements international cargo customs representatives must provide passport data and TIN of the recipient. When delivering a parcel from abroad, such responsibilities are assumed by the transport company. National postal service may not provide such data, so Russian Post does not request this information. When delivering by courier service, you often receive a request to provide the recipient’s passport information.
You can refuse to provide personal data, but in this case the parcel simply will not be allowed into the country and it will be returned to the sender. The need to provide passport data and TIN Federal tax service explains by the presence of a duty-free threshold and requirements for recording the amount of imported items and total weight. So, within one calendar month, a resident of Russia can import goods for personal use in an amount not exceeding 1,000 euros and with a total weight of no more than 30 kg. If this threshold is exceeded, customs duties will need to be paid.
Thus, the provision of passport data is not a whim of a specific delivery service, but is a requirement of the Federal Tax Service. You can safely provide your data to the SDEK service, since it is used strictly for its intended purpose and is not available anywhere else. Moreover, you fill out almost the same data when making a purchase on the trading platform.
When the parcel arrives at the customs point, SDEK can send you an SMS notification indicating a link to go and fill out your passport data and TIN. In some cases, when filling out personal data in an online store, this information may be automatically transferred between resources.
The SDEK Logistics Solutions company dates back to 2000. Now it becomes possible to track SDEK Logistics solutions by number or receipt at any stage of delivery. Initially, the company sought to develop Siberian region And Far East, but later went global. Express delivery of documents, parcels and parcels is carried out at the most short time and at affordable prices. The organization provides a range of services for timely and guaranteed delivery within the country and abroad. SDEK Logistics Solutions constantly improves the level of service, introducing new technologies, following modern trends development. The company effectively uses its potential and external resources, being one of the fastest growing and successful in its industry.
The company values its customers, striving to provide them with only high-quality services. SDEK attracts people who are able to show initiative and creativity in their work, constantly improving the professional level of the team. The company strives for excellence, constantly improving the quality of services provided. SDEK is constantly improving the level of service through development and implementation latest technologies. The company's tariffs are significantly lower than those of foreign courier companies, while the quality of the services provided meets modern international logistics requirements.
Down with complexity
Tracking SDEK parcels Logistics solutions by number is free and possible using a mobile device. You no longer depend on the work of post offices - modern technologies will allow you to do everything yourself. For maximum convenience, you can register for the service, which is most important for continuous use logistics services. Registration is quick – you need to come up with a username and password or synchronize account with social networks. By using personal account You can control the delivery status, track the location of the cargo and change parameters if desired.
Tracking SDEK postal items Logistics solutions by ID only requires a postal ID. You can find it out from the seller in the online store or view it on the order page. In order to check the tracking of SDEK Logistics solutions postal items by track number, you need to insert the track code into a special window. After some simple manipulations, you will receive information about the location of the cargo. Connecting automatic notifications makes the process even easier - you don’t have to track the product manually. The system will automatically send SMS messages to email or mobile device when the sending status changes.
Always at hand
SDEK Logistics Solutions allows you to automatically track all shipments, set up email and text alerts, and indicate wishes. Tracking SDEK Logistics solutions by postal ID number will save time and money. Now you can check the location of your parcel anywhere in the world - mobile version The site requires only a stable Internet connection. SDEK Logistics solutions are a simple and affordable service.
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