What is PEC? This is an abbreviation that is sure to be heard by every person. After all, this is the name of the "First Forwarding Company", which is one of the best in Russia. It is engaged in organizing and carrying out cargo transportation across the territory of the Russian Federation and Kazakhstan.
And since 2014, delivery from China has also begun. In total, the PEC service area includes 100,000 settlements! This scale inspires confidence. However, the rest of the features and benefits of the company can be described in more detail.
A bit of history
The story about what PEC is should begin with a brief digression into the recent past. This company was established 17 years ago, in 2001. During this impressive period of time, PEC has gained popularity and trust of customers in the field of freight forwarding services. And all thanks to carefully designed logistics schemes and highly qualified personnel.
The annual number of customers using the services provided by TC "PEK" is more than three million. This number includes individuals, retail chains (both regional and federal format), the largest online stores, manufacturing and distribution companies.
Transportation is carried out both by land and air transport. The main specialization of TC "PEK" is the delivery of groupage cargoes of various dimensions, which, as a rule, is carried out in the shortest possible time.
Trucking
Talking about what PEK is, it is worth paying special attention to their main service. Namely, trucking.
The company delivers goods weighing up to 20,000 kilograms by land transport. And not only in Russia, Kazakhstan and China. Transportation within a radius of up to 300 kilometers from the branch is also possible. These are "favorable" routes. On them every week the pickup of cargo and subsequent delivery is carried out. People living in such settlements have the opportunity to save 20-80% of the standard price of the service.
There is no need to worry about the safety of the cargo. After all, the company uses reliable large-capacity euro trucks.
How is the process going?
The "First Forwarding Company" is working intensively. No extra steps, everything happens in the following order:
- A person goes to the warehouse of the branch, where they receive and process the goods. A tracking number is issued for the parcel.
- Then it is prepared for road transportation, marking is performed. For this, a unique barcode is used.
- The next step is loading into the warehouse.
- After that, the package is on the way for some time.
- Mandatory satellite monitoring transport that carries the goods. Lasts 24 hours.
- The cargo arrives at the warehouse, about which the client is notified by SMS or by sending an e-mail.
- A person comes for a parcel to the warehouse of a branch.
Additional services
Their transport company "PEK" also provides. Additional services include:
- Collection and delivery of the parcel to the address. If there is no time or desire to go to the warehouse on your own, you can simply order this service. Representatives of the company will pick up the goods from the sender, having issued it at home. And the courier will hand over the parcel to the recipient directly into the hands.
- Package. It is impossible not to worry about the safety of valuable things. But not in the case of PEC. The company offers 10 different types add. packaging. It will ensure the integrity of even the most fragile things.
- Return of documents for the parcel. The company can provide it. The sender will be given documentary evidence that the recipient has taken the parcel. Everything is as it should be - with a seal and a signature.
- C.O.D. It can be ordered as an add-on.
In addition to the above, customers can be offered the production of accounting documents, delivery directly to retail chains, hypermarkets, etc.
Price
If you decide to contact the transport company "PEK" to send the goods, then the amount that you have to pay for the service provided can be calculated without leaving your home. There is such a convenient function on the official resource.
As an example, we can take the two extreme points of our vast country - Sevastopol and Yuzhno-Sakhalinsk. The distance in a straight line is 7,708 km, but the trucks move along the highway, so it increases to an impressive 10,300 km. The cargo options are:
- Length - 1 m.
- Width and height - 0.5 m each.
- Volume in cubic meters - 0.25.
- Weight - 50 kg.
The parcel will be on the way approximately 31-35 days. But in fact, the period may differ both up and down. And you will have to pay for such transportation about 5,300 rubles. Plus 300 rubles for rigid packaging (this is the standard rate).
From Moscow to St. Petersburg, the same cargo will be delivered for 535 rubles and in 1-2 days.
air transportation
They also need to be mentioned when talking about what PEC is and what services this company provides. Here are some of the features regarding air travel that can be distinguished:
- Delivery without registration takes from one to three days.
- There are no hidden fees. The prices for services are optimal, in addition, there are special tariffs for the transportation of parcels weighing up to 32 kg.
- Air transport can send cargo weighing up to 10 tons.
In the case of this type of transportation, it is also possible to deliver the goods either on your own or to call a company representative at home. In any case, what happens next is as follows:
- The parcel is received from the sender.
- The representative of the company determines the airport and flight that allow you to meet the agreed delivery time.
- The cargo is transported to the airport.
- An air waybill is issued on the spot, all fees are paid.
- Then the cargo is transported to the city of issue, where the courier picks it up from the airport and delivers it either to the warehouse or to the recipient at the address.
It is important to note that PEK is a company where you can order urgent air delivery. But only to certain destinations, because regular daily flights do not go to all cities. In this case, these are Moscow, St. Petersburg, Artem, Kaliningrad, Novosibirsk, Khabarovsk and Vladivostok.
For business
It has already been said earlier that PEC provides services not only to individuals. Special rates apply for business clients. They are profitable, so many entrepreneurs decide to cooperate with this company. Rates vary by region. But for all business clients, without exception, the trucking service includes as a bonus:
- loading and unloading work.
- Interterminal transportation.
- Preparation of all necessary documentation.
Air transportation is naturally also offered to business customers. There are also additional services. These include:
- Insurance.
- Preparation of duplicate accounting documents.
- Package. Various options are provided. Rigid packaging, sealing, strapping tape, carton boxes. Even palletizing is done.
- Forced storage.
- Transportation of cargo from an additional compartment.
- Internal accounting.
And this, of course, is not the whole list of services provided. PEK is a serious organization that also cooperates with reliable suppliers and organizes a serious tender. No wonder the number of clients using its services is growing every year. Just like the number of branches.
By the way, quite recently, in early December 2017, the company joined the International Air Transport Association. And this gave PEC customers access to the services of as many as 281 aviation companies around the world.
Directions
PEC delivers on any routes. Branches are located in more than 120 cities of our country. And each of them, as mentioned above, within a radius of 300 kilometers from another point. Thus, the geography of the services provided by the company covers almost the entire territory of the country, including the Crimea. PEK also serves such distant cities as Novy Urengoy, Komsomolsk-on-Amur, Nakhodka, etc.
In all settlements where there is a branch of the company, there is both an office and a warehouse. There are several in big cities. It is important to note that each branch has a sales department, accounting department, targeted delivery service and, of course, a call center. So in case of questions, you do not need to call the PEK company in Moscow, you can immediately contact the branch of your city directly.
But, since to a single information system each branch is connected, customers can receive information about the location of their parcel at any time of the day. It doesn't matter where in the country.
Kazakhstan
As already mentioned, PEC also delivers cargo across the territory of this state. Two branches have been opened in Kazakhstan. They are located in Almaty and Astana. Opened in 2013 and 2016 respectively.
Goods are transported between these two branches. But in each of them there is targeted delivery to neighboring settlements. Taking into account this nuance, it turns out that the Kazakh PEC covers 32 cities. At 15 delivery is carried out from Astana, and at 15 - from Almaty. This list includes Petropavlovsk, Karaganda, Temirtau, Talgar, Kaskelen, Narynkol, Shymkent, etc.
China
If you need to send something to Russia from China, then you can use the services provided by PEK. Delivery of cargo from China is one of the specializations of this company. Here is what they offer to their clients:
- Transportation of groupage cargoes, volume from 1m 3 . Shipping is from warehouses in Shanghai and Suzhou. All questions on registration are taken over by the PEC. Invoice TORG-12, invoice, accompanying documents, customs clearance- the client does not have to deal with these worries. Delivery, by the way, is carried out by sea transport and land.
- Transportation by containers. Volumes from 20 to 40 feet. Delivery to any port of Russia. Sending comes from cities such as Dalian, Shanghai, Xingang, Ningbo, Qingdao, Yantian and Huangpu.
- Air transportation. Delivered to Moscow from Guangzhou, Shanghai and Beijing within 1 to 3 days.
- Trade agency. A convenient service that involves the purchase of goods from a supplier and subsequent delivery to the Russian Federation without the presence of a client. A person only makes a detailed request and pays for everything. This saves time, reduces costs (by 3-5%) and risks. After all, PEK has huge opportunities in the field of logistics and great experience.
From additional services you can note the collection of goods from anywhere in the Middle Kingdom, certification directly in China, insurance of the shipped cargo and targeted delivery.
Tracking
Nowadays, you don’t have to worry about where the package is. After all, there is such an option as cargo tracking. PEC, of course, also provides it.
After receiving and processing the parcel, the sender is issued a receipt containing the track code. It is also sent by SMS to the recipient.
To track the cargo, PEK created a special window on its website. You can access it through the menu, through the item "Services: status of the cargo / application". It remains only to enter the code, which usually consists of several Russian capital letters, a hyphen and several numbers, after which the person will be given detailed information about the movement of his parcel. Moreover, an active map will also be attached, according to which it will be possible to track in real time exactly where the cargo is located in this moment.
In any case, you can always call the PEC transport company directly and inquire about the status of the parcel. There is also a free option to order a callback or SMS message.
Working mode
Each branch has its own. The operating mode of the PEC is determined directly by the management. But one branch can be safely noted special attention. It is located in Moscow, at the following address: 1st Vyazovsky proezd, 4, building 19.
The PEC branch located there has a very active mode of operation. The branch opens on Monday at 8:00, and closes only on Saturday at 16:00. That is, you can go there at almost any time of the day. It works even on Sunday, but only from 10:00 to 16:00.
And if you are interested in the mode of operation of a particular branch, then you can go to the official resource of the company. It will automatically determine the geographic location of the user and offer a list of branches located in his city, their contacts and schedule information.
To track your package, you need to follow a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movement between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arrival in Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to Russia or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, you can read more by clicking on the link:.
If the status of the mailing does not change for 7 - 20 days, do not worry, it normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.
If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
During the period, the terms of dispatch and delivery of orders increase by 2-3 times, this happens every year, and this is normal.
Also, do not forget that now in China, unfortunately, the deadly coronavirus is actively spreading, which the entire population of China is afraid of, and that is why the time for sending parcels may turn out to be even longer, that is, some goods can only be sent at all in mid-February (sellers claim that they return from quarantine on February 18) or even later, and you need to be prepared for this.
Also, at the moment, air exchange is very limited, in connection with this, the delivery of those already sent, but located in China parcels are coming very slowly, the parcels are collected at the terminals and are waiting to be loaded onto the plane.
Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the state:
- Treatment
- Awaiting shipment
- Sent to destination country
- Export / Export international mail
- Import / Import international mail
If the package has already been sent and is on its way, it is most likely that it will be delivered.
While the protection is in effect, wait and don't worry, if the order is not in a hurry, you can even extend the protection period.
Keep track of the order protection counter, and if the package has not arrived within the time specified in the order details, extend the protection period or open a dispute.
Information from the website of the post of Kazakhstan
P.S. Do you have anything to add to this section?
PEK (First Forwarding Company) - provides services for express courier delivery of parcels, cargo and postal items throughout Russia, Belarus and Kazakhstan. There is a delivery for online stores.
Branches of the PEK company are open in more than 120 cities, while the collection and targeted delivery of goods and goods of customers is carried out within a radius of 300 km from each branch. As a result, the geography of our transport services covers almost the entire territory of the Russian Federation, including Crimea
The PEK company carries out road transportation of various cargoes weighing up to 20 tons. Trucking is carried out in Moscow, the entire territory Russian Federation and the Republic of Kazakhstan
Track PEC cargo
PEC cargo tracking by waybill number can be performed on the company's website, or on a special ParcelsApp mail tracker with which you can get detailed information about the PEC cargo, as well as receive push notifications about the status of the cargo by installing our mobile app.
The order number or bill of lading can be used to track the delivery status of your shipment in Moscow and Russia.
To get information about the status of the cargo, enter in the search field, the full order number (invoice), using only Russian letters and numbers (for example, OLVPIGI-1/0808) and click "Track Cargo".
Branches in all cities are connected to a single information system, which means that customers have the opportunity at any time to receive comprehensive information about the location of the cargo anywhere in the country.
PEK check the status of the cargo on the waybill
The fastest way to check the status of the PEC shipment by waybill number is on our website, where you do not need to solve the puzzle like on the official website, and we also automatically correct the most common typos made by people in unusual PEC tracking numbers.
How to track the cargo in the PEC according to the invoice
With our service PEC tracking it works even better on the invoice than on the official website, because our service is aware of possible typos when typing complex tracking numbers of the PEC, and automatically corrects them for the correct ones.
Also, our service shows full information about your cargo, which is not shown by the official website and mobile application of PEC.
Enter track PEC number on this page to find out where your cargo is!
How to track the cargo in PEC by code
You can track the PEC cargo both by the departure code and by the preliminary departure code. PEC cargo codes are similar to KRPTBBM-1/1409, NK(MR)CHLAB-12/0406, KK(KN)RDFAO-*/1106 and our service will automatically recognize them as belonging to PEC and track them for you. You don't even have to name it transport company.
How to track the cargo in PEC by last name
As far as I know, PEC does not provide an opportunity to track the cargo by the name of the recipient or sender. But you can easily track your cargo by waybill number!
How to track the cargo in PEC on the map
Although it is not yet possible to see the location of the PEC cargo on the map, you can easily find out the city in which your shipment is located, and go to Google Maps or Yandex Maps to find out how far your cargo is.
The first forwarding company is one of the largest providers of cargo delivery services, which operates on the territory of the member countries of the Customs Union of the EAEU: Russia, Belarus and Kazakhstan. PEK entered the logistics market in 2001 and by now has built a strong reputation as a reliable provider of cargo transportation and delivery services.
PEC organizes the delivery and tracking of goods over a variety of distances, taking into account the characteristics of the composition of the cargo and the requirements for transportation. The delivery route can be laid out taking into account the use of different types of transport: road, air and rail. PEK branches are open in one hundred and eight settlements.
Delivery is carried out from one branch to another. At the same time, the maximum distance for the transportation of cargo of the First Forwarding Company from the branch to the destination is 300 km. This is relevant for clients who live or work at a considerable distance from PEC offices.
PEK accepts both small and large loads for delivery.
No matter how complex and fragile your cargo is, PEC specialists guarantee careful delivery to any of the one hundred and eight points on the map within the service area. The cost of delivery of PEK cargoes is competitive in the market, and the level of reliability is very high. A prerequisite for sending the goods is the careful packing of your property by the employees of the PEC branches. For fragile goods, PEK uses elements of high-strength packaging: palletizing, crating, safe bags and boxes.
The PEK company offers its customers the ability to track the movement of goods by waybill number.
PEK cargo tracking by waybill number
- enter the number of the consignment note in the search bar on the site or register in your personal account;
- get up-to-date information the location of your cargo;
- subscribe to automatic notifications when the status of the shipment changes.
When your cargo passes the next control point, the status of this shipment will be updated and you will receive an e-mail or SMS with a notification. You can track cargo of any complexity, as the company offers transportation not only on simple, but also on compound routes. You no longer have to keep in mind the time of arrival of your goods and parcels, as all information will be stored in your personal account..
Thanks to the work of the PEK transport company, it is possible to send any cargo, both a small postal package and weighing up to 20 tons, to anywhere in Russia, Kazakhstan and the People's Republic of China: quickly, reliably and inexpensively. Specialists of the country's largest cargo carrier monitor the movement of each vehicle, therefore, they can promptly provide information about the location of the cargo, the status of the order, and the delivery time.
There are many ways to communicate with the company, each is effective in a particular situation. The hotline exists, but has its own specifics.
Hotline number of transport company PEK 8-800
There is no PEC telephone hotline in the 8-800 format, which would function around the clock and free of charge.
By phone +74956601111, voice communication is carried out with the manager of the central office of the transport company, located at the address: house 4, 1st Vyazovsky Avenue, Moscow. Calls are accepted from Russia and from abroad. Calls are charged based on tariff plan caller.
Calls are accepted in accordance with the working hours of the central office:
- Monday-Saturday: from 8.00 to 16.00;
- Sunday: from 10.00 to 16.00.
To call the air transportation department, you should also use the number +7495660111, but in Moscow additionally by dialing extension 3194. Questions about cargo for air transportation delivered in Kaliningrad can be asked by phone: +74012658800 extension 8036.
Complaints hotline
To take advantage hot line, designed to send complaints, suggestions, recommendations or thanks, you must open the official website of the PEC Transport Company, located on the network at https://pecom.ru/. In the upper horizontal menu there is a section called “Hotline”, you should click on it.
A form will open that even an unregistered user can fill out:
- By choosing a question category from the suggested:
- offer;
- consultation;
- Gratitude;
- cargo request.
- Indicate the subject of the appeal.
- By entering personal and contact information.
- By entering the text of the message.
- By clicking the "Submit" button.
Each appeal is considered, analyzed in detail in order to improve the quality of service.
Although any user of the network can use the Hotline, messages from real customers of the company are in priority. Therefore, in order to receive a prompt response, you must specify the invoice number.
Hotline for tracking shipments
By calling +74956601111, you can ask a question about the location of the cargo at a given time.
Or you can independently use the service offered on the site, “Status of the cargo / application”.
You can track both one shipment and several. You will need to enter:
- one or more cargo codes in the format: ABCDEE-2/1811;
- verification code.
Other contact methods
You can send a text request with additional documents attached to fax: +74956601111 by dialing extension 7391 in tone mode.
There are several email accounts:
- [email protected]- in the central office;
- [email protected]- in the Moscow terminal A on Ryazansky Prospekt;
- [email protected]- at the Moscow terminal on Tyumenskaya street
- [email protected]- in the terminal "Moscow NORTH".
Letters are accepted online, so responses are received, at most, within a few hours.
To evaluate the level of service in PEK, it is enough to use the service “Rate our work”. Evaluation is carried out on a ten-point system. Suggestions and comments are welcome.
Regular customers have the opportunity to interact with a personal manager. Who organizes the shipment of goods, starting with the preparation of documents, ending with the distribution of the delivered goods.
There is an online chat on the PEC website. Just introduce yourself and ask a question. It is possible to attach an additional file. The response from the operator comes quickly, within 10-15 seconds.
On weekdays and weekends around the clock, you can order a callback on the official website, leaving your number mobile phone. No need to waste time and money on a call to the operator, he will contact the client himself.
By installing the Pecomru_bot mobile application on a computer or smartphone, and then adding a Telegram channel, you can get a hint in one click and find out the necessary information by:
- tariffs;
- services;
- addresses;
- work schedules;
- online services;
- cargo status.
What questions can experts help you with?
Support specialists provide their clients with full information support. If the client did not find some information on the official website or could not use multiple self-service services, the manager will tell:
- about the services of the company;
- on the requirements for packaging;
- on the rules for receiving cargo;
- about return policy Money, in case of overpayment;
- how to calculate the tariff and find out the time of transportation of goods;
- where the departure is located at the time of the request:
- about the necessary contacts.
In the event of force majeure situations related to non-delivery of cargo “to the door”, violation of the integrity of the package, damage to the cargo, change of the recipient of the cargo, the manager will help to sort it out.
What support can't help with?
The manager will not provide information to third parties about clients, cargo and routes. He will not talk about other carriers, their working conditions and pricing policies.
If the client does not comply with the rules of the company and sends a cargo prohibited for transportation.
The hotline is aimed at helping and informing current or potential customers of PEC, and not third parties.
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