The TKT company is known to all St. Petersburg residents for such brands as Your Internet, Your TV and Your Telephone. OJSC TKT is one of the leading players in the telecommunications market of St. Petersburg and the Leningrad region. The range of services provided includes cable and digital television- Your TV brand, high speed internet- Your Internet brand, telephony - Your Phone brand, as well as video surveillance systems and security alarms for home and office - Your Smart Home brand.
The TKT company has been providing cable television services to residents of St. Petersburg since 2001, a large-scale modernization of the network was carried out, and since 2003 the company has been owned by NKS OJSC. Services under the brand Your Internet on this moment are provided in all districts of St. Petersburg, as well as in satellite cities: Krasnoye Selo, Lomonosov, Kronstadt, Kolpino, Strelna and Pushkin.
Active growth attracted the interest of the large telecommunications holding Rostelecom. In 2011, the process of gradual merger of companies began, which on October 1, 2013 ended with the reorganization of TKT OJSC in the form of merger with PJSC Rostelecom. Having become part of a large-scale and strong corporation, TKT ceased its activities as entity. Integration did not affect the volume and cost of current services, which are provided in co-branding with the St. Petersburg branch of Rostelecom.
Home Internet from Your Internet
Services broadband access Internet access is provided using DOCSIS technology with a maximum speed of 55 Mbit/s. Currently, this technology is inferior to more modern Ethernet and PON, but at the same time it allows you to get unlimited access to all Internet resources.
Tariff plans Your Internet includes both a set of standard tariff plans and promotional offers starting from 99 rubles. For yourself, you can choose Internet tariffs from a comfortable 25 Mbit/s to a maximum of 55 Mbit/s. A wide range of tariffs allows you to select tariffs according to your preferences and depending on the needs of everyday life. As part of the network expansion, a new MEGA tariff line with access speeds of up to 200 Mbit/s was launched in test mode in some areas, implemented by providing customers with access to gigabit Internet using Metro Ethernet Gigabit technology.
Cable, Digital and HD television from Your TV are a variety of options for connecting your TV. You can connect cable television from Your TV in almost any home, depending on technical capabilities. Also, the cable television service allows you to connect a large number of televisions in the apartment without extra costs. To connect, you need to install a coaxial cable inside the apartment for each TV. Tariffs for cable television Your TV start from 250 rubles for 67 channels with the possibility of expanding the basic package with additional channels.
The INCLUSIVE system has become a unique solution for connecting digital and HD television - this is a special smart card installed in the TV that allows you to watch television without an external decoder and an additional remote control. You can buy a smart card at any store specializing in electronics or household appliances.
Good day!
In 2013 she moved to the Nevsky district of St. Petersburg, namely the area of the Proletarskaya metro station. There was a need to connect to the Internet. The ONLY provider in our area at that time was “Your Internet”.
At that time, we bought into the loyalty system for new customers ( 1 ruble = 1 month of internet), and besides, it was the only provider in our area. Afterwards, the Internet costs around 500 rubles, and then I changed the tariff and now the Internet costs 550 rubles per month. (or so).
Having filled out the application, we received a call after a very short period of time. The master arrived the next day.
How did the connection happen?
The master brought a modem with him (no one does that anymore) and a router. The modem is rented from the company, and the router can be bought. That's exactly what we did. We paid 1,500 rubles and our router. The master ran the wires, connected everything, took the money and wrote out a check and left. It's simple.
What happens to the modem and router if the contract is terminated?
If you bought the router, it remains with you. But the modem needs to be returned, because it is the property of the company.
How to terminate a contract with a company?
ABOUT! This is a separate topic! To terminate the contract, you need to go to the Rostelecom office (because your Internet is now Rostelecom), stand in line and write a statement, do not forget to bring a modem. The procedure is very long. You can’t just quit, because from January 1, payment occurs after using the procedure. That is, now you use the Internet, and only then pay the amount indicated in your tariff.
What we have?
When 2 or more devices are connected, the Internet becomes very slow. The speed is not enough, although my tariff is one of the best. Hotline operators this problem They can’t explain. My tariff - nothing has changed.
Often they carry out some work and the Internet simply does not work.
There is a “promised payment” function, but it’s impossible to arrange it on the website, and on hotline just can't get through. This is a big minus.
Hotline.
And this is a separate topic. The last time the operator called me to warn me about a change in the payment policy for the service provided. As mentioned above, now we use it and only then pay. I told the operator that I just didn't care since I was going to refuse their services. The response was rudeness, they tried to put pressure on the fact that the procedure was long (of course, it was as long as loading pages through your provider)
Conclusion. I regretted connecting to this provider. But since there was no choice, I stupidly had to. Now providers are expanding their coverage area, and now there is plenty to choose from.
Thank you for your attention!
Contact Service LLC. Toolkit to study the product. Grodnikov I.A., Romanova A.M.
METHODOLOGICAL MANUAL FOR STUDYING THE PRODUCT
Dear future colleagues!
This teaching material
Required for independent
studying. Excellent product knowledge –
a necessary element of training and
your pledge successful work!
Start date of training “ “_____________________2017.
Completion date “____________2017”
Phone number of the supervisor of Contact Service LLC: 318-00-69.
St. Petersburg 2017
Contact Service LLC. Methodological guide for studying the product. Grodnikov I.A., Romanova A.M.
Information about the SkyNet company.
1. SkyNet is an ambitious, dynamically developing company, one of the leaders in the broadband Internet access market in St. Petersburg. Founded in 2002. SkyNet provides a full range of fixed-line services for both private subscribers and legal entities.
Today, the SkyNet network covers Frunzensky, Krasnoselsky, Krasnogvardeysky, Vyborg, Primorsky, as well as Nevsky, Kirovsky, Kalininsky and Moskovsky districts. Despite our subscriber base of many thousands, we are as close to the Client as possible, since the main priority of our work is an individual approach.
We quickly respond to the requests of our Subscribers and strive to satisfy their wishes as accurately as possible. For this purpose, SkyNet operates a professional call center, ready by phone or online to promptly answer all questions and solve any problems 24 hours a day, 7 days a week. Connect to SkyNet and you will find out what Quality service is!
Technical support phone: 386-20-20.
Customer Service Center: St. Repishcheva, 20
Opening hours: Monday – Friday from 12:00 to 20:00
2. We also have more than 400,000 subscribers, believe me, they are connected to us for a reason! We are one of the leading companies in St. Petersburg, occupying second place among all providers in the city. The first is occupied by Avangard, you probably heard - Rostelecom, this is a technology through a home telephone, they were the very first to provide the Internet, the technology is already outdated, maximum speed there up to 10 Mbit. We provide the most popular and modern technology today, so we guarantee our speed. According to the Okail company, which measures speed, Skynet ranks first in providing average speed even at minimum tariffs from 50 to 100 Mbit.
Stability is guaranteed by the looping of houses - every house in the district is connected to each other, i.e. If the wires accidentally break, your connection will not be interrupted. Connecting to the Internet via an optical cable guarantees uninterrupted service and High Quality signal for reasonable money. An effective monitoring system and ring network technology help maintain high productivity even in force majeure situations.
Advantages of SkyNet.
1. Internal resources are important.
1). Wide local network (more than 400,000 people) – You can download a movie at any time of the day at a speed of 100 Mbit/sec, i.e. The film will swing for 2-4 minutes, depending on the weight of the film! In addition to movies, you will download music, antiviruses, games, books, and various programs.
2). Internet TV, radio 3. Dating site 4. Forum 5. Game portals 6. Mail 7. Ability to exchange files.
3). We do not set restrictions on the amount of information downloaded. Our subscribers download as much as they need!
1). Connect at a convenient time
2). Equipment setup
3). 24/7 technical support, we have two offices with direct numbers, we always quickly resolve technical issues and answer calls (maximum wait on the line is 2 minutes!)
4). The most popular antiviruses
5). A bunch of in various ways payments – Sberbank, terminals, bank cards (Visa, MasterCard), YandexMoney
6).SMS notification about balance
7). Free external IP address
8). Personal Area(You go to your account yourself, you can change the tariff; top up your account, take the promised payment - trust payment for 7 days - free; payment history is listed): Personal information, Balance replenishment, Service management, Tariff plans (with the ability to change), statistics, cost recalculation, when service is suspended.
9). We don’t just connect an Internet cable to your apartment, but we do everything necessary work- delivery, equipment setup, consultations. It is important for us to provide you with a complete service. Your uninterrupted Internet is our concern! Free connection: Already includes 20 meters of cable to your computer (If the subscriber asks about the router: installation and configuration is free)
10). If you are regular customer, are committed to long-term cooperation and are not averse to saving money, then the best solution for you is an Internet Subscription. The right solution for those who know how to count money.
eleven). We regularly carry out infrastructure modernization programs. Thanks to this, our clients are guaranteed high speeds access to the Internet even during peak network loads in the evening.
3. Savings
1). Free connection and setup
2). The most favorable rates
3). Availability of recalculation and return of unused funds
4). Access to local network with a negative balance within 10 days
6). Free service throughout the entire cooperation
7). Free installation and configuration of a Wi-Fi router
8). Traffic volume is unlimited
Connection conditions
· Connection to the company is free, but on the condition that you need to deposit 500 rubles into your account.
· Masters work from 10:00 to 20:00, without weekends and holidays.
· 20 meters of cable( twisted pair) is provided free of charge upon connection (inside the apartment the cable will not be attached to the baseboards or along the walls; the cable is fastened independently).
· When connecting, fill out a checklist. It contains the full name and passport details of a subscriber who has reached the age of 18 (the agreement is publicly available on the provider’s website).
· Payment scheme – advance (prepayment). The subscription fee is debited from personal account at 00:00 on the day of connection of each month and connection within 5 days!!!
Payment Methods:
Payment for services WITHOUT COMMISSION: Svyaznoy terminals, VISA and VISA MASTER CARD cards, through SberBank services.
Payment for services with possible commission: Payment terminals Eleksnet, Payment terminals and QIWI points, Payment terminals CyberPlat® (Cyberplat), Payment service "Single Wallet", Salons cellular communication"Ultra", Payment system"Mobile wallet", Payment system "Money-Money", Payment WebMoney, Yandex.Money, Payment terminals of PSK Bank. Payment is not made in the office!
Technological side:
Internet connection technologies:
1. Ethernet technology (dedicated line, twisted pair), speed up to 100 Mbit/sec. Providers: SkyNet, Beeline ( home Internet), Dom.ru, WestCall, Interzet, Avtovo.Net, Summa Telecom, SPBinfinity, EtHome, NienschanzHome, Eltel, NevaLink, Anchitil, GeneralNet, NVlink, Arbital. RTS online, RealNet, Rnet, Tiera, Teyla, Web Plus, Unet, Matrix (MNS), MTS (home Internet), etc.
2. DOCSIS technology (coaxial cable), speed up to 50 Mbit/s
Providers: Rostelecom-Your TV (Your Internet, Your Business, TKT)
3. PON technology, speed up to 50 (sometimes 100 Mbit/s)Provider: Rostelecom
4. 3G,4G modem, up to 21 Mbit/s
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