06/03/2013 amendments were made to the Law on Postal Communications of the Republic of Belarus, this mainly affected recipients of international mail. Due to the fact that many were not aware of the upcoming changes, great amount parcels were returned. So I decided to make a post on this topic.
Information from the Belpochta website:
Dear Clients!
We draw your attention to the fact that, according to the Law on Postal Communication of the Republic of Belarus, the address data of users of postal services must contain information about an individual:
surname, name and patronymic (if any),
full postal address:
street name, house and apartment numbers, settlement name, post office index, district and region name, and for international mail - the name of the country of origin or destination.
At the same time, in accordance with the requirements of the Acts of the Universal Postal Union (article RL of the Letter Post Regulations, articles RC 146 of the Regulations postal parcels), for all international postal items containing a commodity attachment, the sender duly fills out the customs declaration CN22 or CN23 (according to the instructions on the back of the forms), while the following must be indicated:
- detailed description attachments in English or French, interlinear translation into the language of the country of destination is allowed.
- the cost of each item, indicating the name of the currency (dollar or euro);
- the weight of the goods or the total weight of the shipment.
Filling in CN22 or CN23 with general information (gift, clothes, things) is UNACCEPTABLE.
Indication of incomplete address data of the addressee and a duly completed customs declaration create difficulties in the transfer of international postal items with a commodity attachment to customs control, in the delivery and delivery of postal items to recipients, and, therefore, the absence of the required information will lead to the return of items to the return address.
The postal tracking service of the Belpost website search.belpost.by has the following information:
!!!If you receive a record for your shipment " Recipient's details are required for transfer to customs«, You need to go to the form for filling in the recipient's data. Otherwise, the shipment will be returned, because. Incomplete information about the recipient!!!
However, one has to doubt the efficiency of the form, because after filling in all the columns and pressing the button " send data» On a new page, information appears in small print that the message has not been sent, so if you receive a record for your shipment “Recipient data is required to transfer to customs”, duplicate it to your email address to avoid a return
Belarus Post is a national postal operator that guarantees speed, reliability and availability. The main period in the history of the existence of the Belarusian post began in 1995. It was then that the development and implementation of the latest services and technologies began. Today RUE "Belpochta" includes 4,000 postal service units and 11,800 stations for tracking Belarusian mail and its forwarding. Postal routes are quite extensive, as Belpochta monitors the implementation of uninterrupted work. It is interesting to note that about 1,300 vehicles have been launched along these routes.
Much attention is paid to the forwarding and tracking of Belpochta on the territory of agro-towns. In this period of time, they provide services for making payments with fast data transfer. Internet access is also open and it is possible to pay using bank plastic cards. In general, 380 payment and reference terminals have been opened in Belarus. Operates at the regional and international levels automatic system Belpochta tracking. It helps to obtain accurate data on the movement of a registered parcel or cargo in real time.
Belpochta keeps tracking and forwarding under special control, so it does not stop there. The plans include expanding the range of services using the latest technological tools, developing a corporate logistics system, and introducing the latest methods of serving not only private, but also corporate clients.
Tracking parcels from China to Belarus
More and more buyers from Belarus are turning their attention to Chinese internet stores and sites such as Aliexpress, Banggood, GearBest and others. After paying for the goods, the issue of tracking parcels from China to Belarus becomes acute.
Use the special postal Parcel tracker and we will track your parcel from China to Belarus and show you exactly where your parcel is. Tracking mail from China to Belarus works accurately and without interruption, with translation into Russian, checking the status of the parcel at the Belarusian customs.
Belpochta tracking from China works in the same way as tracking parcels from any other country. You enter the tracking number, and our service will find where your package is, using many delivery service websites, including the Belpochta website. Searching for Belpochta shipments is very simple if you have a departure number, or a track number by which you can find the parcel in the transport company's system.
Track the package Belpochta
Both outgoing and incoming international parcels, can be tracked on the Belpochta website. The Belpochta website provides enough information to keep abreast of the movement of the parcel through the territory of Belarus. If it is important for you to know where the parcel is before it arrives in Belarus, or you want to know the approximate delivery dates, then our service will help you with this. With Belpochta, tracking parcels is easy and effortless, because you can even track the passage of a parcel through customs and immediately find out what customs duties you may need to pay.
Track the parcel at the customs of Belarus
To track the parcel at the customs of Belarus, you can go to the official website of the customs of Belarus. It is most convenient to track the passage of the parcel through the customs of Belarus on our website, because we will check several sites at once, including the website of the customs of Belarus, the website of BelPost, and the website of the country of departure, such as China Post.
The Belpochta service for tracking incoming international postal items allows you to clarify the recipient's data if they are incomplete (for example, the full name or address was erased during transportation as a result of damage to the package, only the surname is indicated, without the name; the sender did not fill out the customs declaration or filled out it is not complete).
So, when exporting a parcel to the Republic of Belarus, the tracking service will show the status “For transfer to customs, it is necessary to clarify the data” and will offer to fill out a special form where you will need to specify the requested data. This is necessary for customs to account for the receipt by individuals of goods sent to the IGO, since the duty-free threshold for receiving IGOs to one recipient is 22 euros. If the customs office detects that the duty-free threshold is exceeded, a duty will have to be paid.
Also, at the stage of receipt of the IGO for customs control, the Belpochta tracking service offers such a service as redirecting an international registered postal item to a postal point more convenient for the recipient, and not the one to which the parcel will be sent in accordance with the index indicated in the address.
Tracking parcels in the Republic of Belarus
As soon as the parcel crosses the border with the Republic of Belarus, tracking of the parcel on the territory of Belarus becomes available. First, the parcel goes to the international exchange point Minsk Pi-2, where customs clearance parcels, after which it is transferred to delivery in Belarus.
Tracking Belpochta parcels is possible both on the official website and on specialized postal trackers such as our service, which will track your parcel in China, Belarus, and calculate the approximate delivery time.
Belpochta tracks its shipments without any complaints. However, if you have any questions about your shipment, please call the pay phone + 375 17 226 01 73. This way you can get information on the tracking system, postal codes and postal codes.
How much is the parcel in Belarus
According to the official website of the Belarus Post, the delivery time for parcels in Belarus, between regional centers- Departure day + 2 days, excluding weekends and holidays. Between other settlements of the Republic of Belarus - Departure Day + 3 days, excluding weekends and holidays.
BelPost intends to comply with the above deadlines in 95% of cases.
To find out how much package is coming from Minsk to Gomel or any other city in Belarus, track the parcel on our service and we will show you the approximate time of arrival of the parcel to Gomel or any other city, based on the statistics of parcel delivery time for the last 30 days.
Receiving a parcel at the Belarus Post
Parcels and EMS items are delivered to the address of the recipient (delivery in person). If the addressee is absent during delivery, then a notice of the receipt of the parcel is dropped into the mailbox, according to which the addressee can independently pick up mailing in the delivery service
Small packages and registered mail are issued at post offices.
In the event that payment is required to receive the parcel customs duty, then such parcels, even if it is an EMS parcel that needs to be delivered to your home, must be received at the delivery service or at the post office, having previously paid customs duty on the spot.
Statuses / Events of BelPost mailings
When tracking an international postal item on the RUE “Belpochta” website, you can see the following statuses:
"Receiving a shipment from the sender"- this entry means that the postal item was only accepted at the sender's post office.
"Completion customs control» - entry means that the customs control procedure is completed.
"Dispatch"- means that the postal item has been sent from the international postal exchange office of the receiving place to the country of destination.
"Receiving a shipment at an office of exchange"- this entry means that the postal item arrived on the territory of the Republic of Belarus at the international postal exchange Minsk
"Passing through the customs zone"- from this status it follows that the postal item is included in the list for transmission customs authorities to pass the procedure of customs inspection or customs inspection
“For transfer to customs, it is necessary to clarify the data”- this entry means that during the preparation of the postal item for transfer to customs control, the fact of the absence of a customs declaration (incompletely completed) was established or there were problems with the address data of the recipient (only the surname or only the first name, surname and initials are indicated). This information necessary for the transfer of the item to the customs authorities that keep records of the receipt by individuals of goods sent in international postal items within a month, in an amount that does not exceed 22 euros, without paying customs duties
"Entered data saved"- this status means that the data entered into the form was saved successfully
"Sending a shipment to a local office" and the status "Transferred from Minsk (200400) POPP to ... .. (ХХХХХХ)" - the records mean that the postal item after processing according to the technological process from the international postal exchange institution was sent to XXXXXXX
“Arrived at the post office…. (ХХХХХХ)"- record means that the postal item has arrived at the postal facility
"Shipment prepared for pickup/delivery attempted"- a record means that the postal item has arrived at the postal facility, the postman has been notified of the receipt of the item for delivery to the addressee. Delivery is carried out on the day the item arrives at the postal facility or the next day (if the item arrived at the postal facility after the end of the postman's working day). If this entry appeared in relation to the parcel, then it means that a parcel was sent to the address of the recipient for home delivery or a notification was sent about the receipt of the parcel to his address
"Handed"- record means that the shipment has been received by the addressee
The cost of storing a parcel at Belpochta
On March 3, 2018, Belpochta introduced a fee for storing international registered parcels. Such information is posted on the website of RUE "Belpochta" with a link to the company's administration.
You will have to pay for storage over 7 calendar days in post offices of international registered small packets, letters with declared value, parcels, parcels, bags "M" and items of international express mail. The tariff is 36 kopecks for each day of storage of one item.
About Belpochta
RUE "Belpochta" - the state postal operator of Belarus, a member of the Universal Postal Union since 1947, is a member of the EMS Worldwide Cooperative.
Track numbers of outgoing international registered postal items of Belpochta have the following format: RA-RZ…BY (small packages up to 2 kg), CA-CZ…BY (parcels 2-20 kg), EA-EZ…BY (EMS - departures)
(Belarusian "Belposhta") - republican unitary enterprise Belarus, the national operator of the Belarusian postal network. Is completely state enterprise carrying out postal services both within the country and when forwarding international correspondence. The headquarters is in Minsk. Member of the Universal Postal Union since 1947. Belpochta is also a member of the global EMS cooperative and is a delivery operator EMS shipments to/from Belarus.
As of the end of 2013:
- 6 regional branches,
- special communication node,
- production "Minsk Post" with structural divisions,
- 3499 post offices,
- the number of employees is 27.8 thousand people.
Main Services of Belpochta
- Departures across Belarus (including by express mail).
- International shipments.
- Party postage.
- hybrid mail.
- International express mail (EMS Belarus).
- Subscription to periodicals.
- Direct mail.
- Financial services: Priorbank deposits, payment of pensions and allowances, money transfers, interregional payments, servicing bank plastic card holders, repayment of bank loans, Webmoney input.
- Services of a customs agent and temporary storage warehouses.
Weight and size restrictions
Small packages - up to 2 kg
- minimum - packaging 114x162 mm or 110x220 mm; maximum - the sum of three dimensions is not more than 900 mm, the length of the largest measurement is not more than 600 mm.
Parcels - up to 20 kg
- minimum - packaging 150x240x20 mm; maximum - the sum of the length and the transverse girth at the widest point is not more than 2000 mm, the length of the largest dimension is not more than 1050 mm.
EMS shipments - up to 30 kg
- EMS (domestic shipments) : standard packaging - from 114x162 mm to 1500 mm in any dimension and 3000 mm for the sum of the length with the girth; roll - from 170 mm by the sum of the length and double diameter (with the largest dimension from 100 mm) to 900 mm by the sum of the length and double diameter (with the largest dimension of 600 mm).
- EMS (international shipments) : standard packaging - from 229x324 mm to 1500 mm in any dimension and 3000 mm for the sum of the length with girth; roll - from 360 mm by the sum of the length and double diameter (with the largest dimension from 260 mm) to 900 mm by the sum of the length and double diameter (with the largest dimension of 600 mm).
Items prohibited for shipment
Items prohibited for shipment from the Republic of Belarus
- It is forbidden to send simple and registered letters with the attachment of items subject to customs duties.
- Printed editions and secograms should not have any annotations, should not contain any document that has the character of current and personal correspondence, any documents of value.
In international postal items it is forbidden to send:
- Narcotic drugs, psychotropic substances and their precursors, including in the form of medicines.
- Poisonous substances that are not precursors of narcotic drugs and psychotropic substances.
- Items of an obscene or immoral nature.
- Counterfeit and pirated items.
- Alcoholic products, ethyl alcohol, beer.
- Any kind of tobacco products and smoking mixtures.
- Any types of weapons (their parts), cartridges for them (their parts), products structurally similar to civilian and service weapons. In addition, we inform you that you can familiarize yourself with the prohibitions on the movement of any types of weapons (their parts), cartridges for them (their parts), structurally similar to civilian and service weapons, on the official website of the Minsk Regional Customs www.mrt .customs.gov.by in the section “Individuals”, subsection “Movement of service and civilian weapons, their main (component) parts, cartridges (their parts) and products structurally similar to weapons”.
- Items that, by their nature or packaging, may endanger postal workers, soil or damage other mail or postal equipment.
Show all list
- Documents that have the character of current and personal correspondence, as well as all kinds of correspondence exchanged between persons who are not senders and recipients, or persons living with them.
- Explosive, flammable or radioactive substances, as well as other dangerous substances.
- Unfilled explosive devices and ammunition, including unfilled grenades, shells and other similar items, as well as dummies of such devices and items.
- Live animals, except for bees, leeches, silkworms.
- Plants and fungi containing narcotic drugs, psychotropic substances and their precursors, in any form and condition, including their fruits, seeds and spores.
- Goods subject to rapid deterioration.
- Wild medicinal plant material.
- Cultural property (for individuals for personal use).
- Printed and audiovisual materials, other media containing information that may harm the political or economic interests of the republic, its state security, the protection of health and morality of citizens, information about the subsoil.
- Currency of the Republic of Belarus and the Russian Federation.
- Ozone depleting substances.
- Hazardous waste.
- Scrap and waste of ferrous, non-ferrous and precious metals, including semi-finished products and blanks, included in the list of goods, for the export and (or) import of which quantitative restrictions are established.
- Precious stones in any form and condition, natural diamonds, except jewelry, disks for prosthetics from them and gold leaf; amber, pearls, bog oak; ores, concentrates and industrial products of precious metals.
- Raw precious metals, scrap and waste of precious metals, ores and concentrates of precious metals and commodities.
- Mineral raw materials (natural raw stones).
- Conditionally pathogenic and pathogenic genetically engineered organisms.
- Human organs and (or) tissues, blood and its components.
- Special technical means designed to secretly obtain information
- Raw hides of large cattle in the period from January 15 to July 15, 2014 (Decree of the Council of Ministers of 09.01.2014 No. 8)
Read the entire list of Prohibited, conditionally permitted and permitted devices on the official website of Belpochta on the page http://www.belpost.by/info/postage/restrictions/
What does the track number look like if you are sending a parcel from Belarus?
In simple terms, there is a special international system registration of international mail. Following this system, Belpochta assigns an international tracking number in the UPU (Universal Postal Union) format (S10 standard).
The format of the parcel number sent from Belarus is as follows :
For MPO weighing up to 2 kg (small packages): Rx123456785BY
For MPO weighing from 2 to 20 kg (parcels): Cx123456785BY
For EMS shipments up to 30 kg: Ex123456785BY
Where:
R/C/E
— dispatch type identifier;
x
- a Latin letter from A to Z, which allows to ensure the uniqueness of the number;
123456785
- a digital code that allows you to ensure the uniqueness of the number;
BY
- designation of the country of the sender (in this case, Belarus - Belarus) in accordance with the S10 UPU standard.
And keep in mind that it is impossible to track which country the parcel was sent to, due to the fact that this is not provided for by the system itself.
How to track your package Belpochta?
Belpochta provides its own package tracking system, you can find it at this address Parcel search. Using it is very simple, enter your parcel number in the field and press the Search button.
What to do if your package is lost?
You need to make a claim. Claims for non-delivery of registered mail, insured mail, ordinary parcels and cash on delivery submitted in writing within 6 months from the day following the day of posting.
When making a claim the applicant must present a document proving or proving his identity. Claims against registrants postal items are accepted upon presentation of receipts (copies of receipts) and lists - when sending mail items in the amount of five or more.
The claim states:
- type of postal item;
- number and barcode of the postal item on the receipt;
- date and place of admission;
- destination;
- address and full name of the addressee and sender;
- if necessary - declared value and weight.
A copy of the receipt and a list are attached to the application.
The claim is returned without satisfaction:
- if the applicant is not the sender (addressee);
- more than 6 months have passed from the date of submission of the postal item;
- there is no receipt (copy of the receipt) and, if necessary, a list of acceptance of the postal item.
The application form for the search, return, change of the address of the postal item can be found at this address http://www.belpost.by/info/rozysk/
What is MINSK PI 2, PI3, PI4?
When you see one of these entries, then your package has arrived at the Minsk post office, depending on the weight and category of your package, it goes to different shops.
Here is their list:
- MINSK PI 2 - registered mail, parcels (weight up to 2 kg)
- MINSK PI 3 - parcels (weight from 2 kg)
- MINSK PI 4 - customs union
The quota is 22 euros for everyone postal services and general weighing no more than 10 kg. The limit is valid only for goods for personal use and only for individuals. The quota is updated every first day of the month.
Read more in the article
Statuses of postal items of Belpochta
Status "Acceptance of the shipment from the sender"- this entry means that the postal item was only accepted at the sender's post office.
Status "Dispatch" - means that the postal item has been sent from the international postal exchange office of the place of receipt to the country of destination.
Status "Receipt of the item at the office of exchange"- this entry means that the postal item arrived on the territory of the Republic of Belarus at the international postal exchange Minsk.
Status "Placement of the shipment in the customs control zone"- from this status it follows that the postal item is included in the list for transfer to the customs authorities for passing the procedure of customs inspection or customs inspection.
Status "Record customs information about departure" - this entry means that, according to the decision of the customs inspector, this shipment was delayed for some reason. The shipment may be delayed for customs inspection, for the calculation of customs duties, to clarify the cost, to obtain additional information. If it is necessary to provide additional information on the shipment, a notification will be sent to the recipient, which will indicate what information must be provided to the customs inspector for further processing of the postal item.
Status "For transfer to customs, it is necessary to clarify the data"- this entry means that when preparing the mail item for transfer to customs control, it was established that there was no customs declaration (not completely filled out) or there were problems with the recipient's address data (only the last name or only the first name, last name and initials, PO box, before demand). When such a status appears, it is required to fill out the attached form - “Form to fill out”, otherwise the shipment will be returned to the sender. The form must be entered only once. Repeatedly entered data slows down the processing. When such postal items are issued to the addressee at the post office, an additional fee will be charged from him for correcting the address data on the item and (or) for submitting missing information in the customs declaration in accordance with the applicable rates.
Status "Entered data saved"— this status means that the data entered into the form was saved successfully.
Status "Completion of customs control" - the entry means that the customs control procedure has been completed.
The status "Sending the item to a local institution" and the status "Transferred from Minsk (200400) POPP to ... .. (ХХХХХ)"- records mean that the postal item, after processing according to the technological process, was sent from the institution of international postal exchange to XXXXX.
Status "Received at the mail processing area ... .. (ХХХХХ)"- a record means that the postal item has arrived at the postal facility.
Status "Attempted delivery" - the record means that the postal item has arrived at the postal facility, the postman has been notified of the receipt of the item for delivery to the addressee. Delivery is carried out on the day the item arrives at the postal facility or the next day (if the item arrived at the postal facility after the end of the postman's working day). If this entry appeared in relation to the parcel, then it means that a parcel was sent to the address of the recipient for home delivery or a notification was sent about the receipt of the parcel to his address.
Status "Handed" - a record means that the shipment has been received by the addressee.
- Monday-Friday: from 9.00 to 19.00;
- Saturday, Sunday and holidays from 9.00 to 17.00
Electronic appeal to RUE "Belpochta"
ATTENTION . Read the RULES before posting
Form of address of an individual
Form of address of a legal entity
How often do you ask a friend again if you do not hear a clear answer? Are you interested in the correctness of the information you heard from a foreigner who?
Do you specify the cost of the selected products in order to understand for sure what you did right choice? We all face situations like this every day. But not every one of us thought about what words are used and what they say in other countries. Perhaps somewhere this way of asking again is completely unacceptable? Let's figure it out.
In 2013, Dutch scientists from the Institute of Psycholinguistics conducted an experiment during which it was found that the word "Huh?" (with some differences) is the most common for 31 languages. From this we can conclude that in almost every language there are sounds with which people try to clarify the necessary information.
IN English language“and”, “huh”, and if we talk not only about monosyllabic words, then “sorry”, “excuse me”, “pardon” and many others can serve as such an example. Such short words are pronounced with rising intonation, which is used for questions.
All the same scientists Mark Dingmans and Nick Enfield in 2015 supplemented their own study, saying that people around the world use similar techniques, among which is “Huh?” is in the best possible way to understand each other. As a result of the study, scientists studied 12 languages from 8 language families and came to the conclusion that when communicating, people resort to clarifying the situation (incomprehensible statements, inaccurate facts) every 90 seconds.
So, how do we all try to refine the data?
- We ask the interlocutor what he said (using the above "Huh?")
- We ask a question with a request to repeat what was said (Who left? When did it happen? What did you see?)
- By repeating what she heard and adding an interrogative intonation (Did she go abroad?)
This discovery applies to absolutely all languages that are radically different from each other, be it Russian, Arabic, Melanesian, Danish, Chinese.
During the study, the researchers realized that the longest period of time during which a clarifying phrase was not used was a five-minute dialogue. In other cases, someone needed to explain the situation again. And how often do you use clarifying questions and ask again?
It seems that everything happens at the level of intuition, but scientists have a different opinion. Some languages do not have such a wide range of numerals, for example, they can only have "one", "two", or "many". However, despite this, the method of clarifying information remains unchanged. Scientists note that such a system of refinement is inherent only in humans, animals do not have such a system.
Research confirms the fact that, despite differences, language is designed to bring people together and understand each other. So when some say they don't see the point in learning foreign language, one always wants to say: “Language is the main tool that helps to establish contact between people who adhere to a completely different culture, religion and a different worldview. But whether you want to understand them is up to you.”
When buying any product in the Aliexpress online store, due to your carelessness, or due to the seller’s dishonesty, when exporting your purchase to Belarus, the parcel may be detained at customs. When tracking a parcel on the official website of Belpochta, the following inscription appears in the departure status window: “For transfer to customs, it is necessary to clarify the data.” This means that you or the seller incorrectly entered the recipient's personal data or address, or the seller, in order to save money, did not fill out the CN22 customs declaration.
What to do in this situation
- Provide additional data to the customs of Belarus and pay the customs fee.
- Do nothing.
In the first case, you need to go to the Belpochta website, enter the track number in the field provided for this, click follow. Below the status “data needs to be clarified to pass to customs” there is a clickable link that redirects you to the page where the form is provided to fill out. Enter all the required and known data to you, and send them.
Data form
If you have any problems with how to fill out a customs declaration, here are some tips that can make this task much easier for you.
- It is best to enter data in Russian or Belarusian.
- At the top of the form, be sure to indicate the correct track number of the postal item.
- Fill in all fields (if you do not know the sender's details, you can omit them).
- Check whether you filled out everything accurately and without errors.
After that, upon receipt of the parcel, it will be necessary to pay a customs fee of ~ $ 2.5. Please note that parcels are stored for no more than a month, after which they are sent back to the sender. Therefore, try not to miss the time allotted for reissuing and clarify the data before the expiration of this period.
In the second case, if you do not provide additional data or do not pay the customs fee, your order will be returned back. This can be done if you are one hundred percent sure that when ordering the goods, all the data was provided to the seller in full and this is his fault or mistake. This is appropriate when the price of goods is less, or equal in value. customs duty, and also if the purchase is not urgent and you have time to wait, or you want a refund. In this case, wait until the order is sent back and open a dispute on the grounds that the goods have not been delivered to you. Or contact the seller with a request to resend the ordered goods to you, in compliance with all necessary customs procedures and formalities.
You should also remember that if an error in the sending data occurred through your fault, then the seller has every right to refuse to refund the reissuance fee.
Some nuances
If you decide to clarify the data, then when you receive your order, be sure to take a picture appearance parcels, and especially carefully - the postal declaration. This will be required in order to return the customs fee you paid. To do this, open a dispute and demand a refund of the amount spent by attaching photographs as evidence. Usually sellers easily agree with the requirements. However, please note that if the value of the goods is below the customs duty, you will not be able to claim an amount equal to the customs duty, or the value of the goods. Therefore, in this case, we advise you to refuse to receive the goods and pay customs duties. And open a dispute for a full refund.
I hope that we have clearly explained to you the algorithm of action, in case you encounter such a problem in the process of purchasing goods on Aliexpress and your purchases on this trading platform will bring you only positive emotions.
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