I APPROVE THE DIRECTOR OF THE BEAUTY SALON
_____________________________________
"____" ____________________2009
BEAUTY SALON ADMINISTRATOR JOB INSTRUCTIONS
1. GENERAL PROVISIONS
1.1. The administrator of a beauty salon belongs to the category of business leaders consumer services, retail. They are hired and fired by the director of the company.
1.2. The main tasks of the administrator are to manage and coordinate the activities of the salon related to customer service, and to conduct retail trade in cosmetics.
1.3. The administrator reports directly to the director of the beauty salon.
1.4. In his work, the administrator is guided by:
Decrees, orders, orders and other documents of higher and other bodies concerning the characteristics of consumer services and trade enterprises;
Internal labor regulations;
Rules and norms of labor protection and safety at consumer services and trade enterprises, industrial sanitation and fire protection;
2. JOB INSTRUCTIONS
Beauty salon administrator job descriptions include:
2.1. Organization, planning and coordination of salon activities aimed at reducing costs and improving the quality of customer service.
2.2. Control over the effective use of material, technical and labor resources in the course of salon activity, cost reduction.
2.4. Provision of personnel with all preparations and accessories necessary for work.
2.5. Organization of accounting, preparation and timely reporting (consumption of materials) on expenditure items in the course of the salon.
2.6. Compliance with the rules of work on KKM (issuance of checks) and trade (availability of price lists, invoices, certificates)
2.7. Accept payment for services rendered by the client.
2.8. The organization of work with personnel includes:
Control over the timely arrival of masters to work;
Control over the appearance of the masters (uniform);
Control over the availability of wizard tools;
Drawing up a schedule (at least 2 masters per shift according to the profile);
Issuance and fixation of materials necessary for the work of the master.
2.9. Cleanliness control (garbage, dirty dishes, sales area, solarium, untimely swept by the master floor after the client, prepared workplace before each client), rules and regulations of labor protection, safety precautions in customer service and trading activities.
2.10. Control over the improvement of the professional skills of the staff:
Registration at the request of the masters for seminars and trainings in agreement with the management
2.11. Organization and effective communication with clients of the beauty salon:
Advising clients by phone, as well as recording clients with an accurate description of services and prices;
Meeting clients of the salon, offering tea, coffee;
Clarification of the client's order with a proposal for a price list, current promotions;
Distribution of clients by masters;
Assistance to the client in meeting the client with the master;
Keeping a preliminary record of clients (including by phone);
Keeping a book of customer reviews on the work of staff;
Advising clients in the sales process on issues of interest to them;
Selection of pleasant music for the salon;
Settlement of possible conflict situations (adequate assessment of the conflict)
Periodic telephone or electronic contact with clients for congratulatory purposes.
2.12 Increasing the level of professional skills on the following conditions:
The first 3 months from the date of employment of the administrator of the beauty salon, payment for programs that increase the professional level of the administrator is fully compensated by the administrator;
The administrator undertakes to work in a beauty salon for 6 months from the date of the last visit to the program, paid for by the employer, raising his professional level.
2.13 Assist management in the event of a need for an administrator in another salon within the existing network.
2.14 Fulfillment of one-time instructions of the management.
3. RIGHTS
3.1. The administrator of the salon establishes official duties for employees subordinate to him so that each employee knows the scope of his duties and is responsible for their implementation.
3.2. The appointment and dismissal of employees is made in agreement with the director.
3.3. Imposing fines on employees
3.4. Require management to create normal conditions for the performance of official duties and the safety of equipment and cosmetic products.
3.5. Make decisions within your competence.
3.6. Purchase products offered by the beauty salon for sale, as well as use the services provided by the beauty salon, in accordance with the price list located in Appendix No. 1.
4. RESPONSIBILITY
The administrator is responsible for:
4.1. Careless, negligent attitude to their duties.
4.2. Poor attitude towards customers and staff.
4.3. Unclear and untimely fulfillment of the obligations stipulated by this instruction.
4.4. Illegal actions with documents and information about the activities of the enterprise, keeping commercial secrets about the work of the enterprise.
4.5. Organization effective work salon, sales growth and economical use of materials.
4.6. Disciplinary, material and other liability is determined in accordance with the current legislation.
5. PENALTIES AND PENALTIES
5.1 Being late for work without prior notice
director (per day) an amount of 600 rubles is collected from the administrator. - being late for work is considered the time of arrival after 9-45 in the salon, after 10-30 in the hairdressing salons.
5.2 Absence of the administrator from work without prior warning (2 days in advance, rubles.
5.4 For using the services of a beauty salon in working time, as well as for complicity in the provision of services to other employees of the salon during the working hours of these employees - a fine of 1200 rubles.
Director of the beauty salon "Salon name"
FULL NAME. Directors
Signature_________
"___" ____________ 2009
I am familiar with the instruction _________________________
passport ______ No. ___________
residing at: __________________________________________________________
signature___________________
1. GENERAL PROVISIONS
1.1. This job description defines the functional duties, rights and responsibilities of the Administrator.
1.2. The administrator is appointed to the post and dismissed from the post in accordance with the procedure established by the current labor legislation by order of the director of the enterprise (institution, organization).
1.3. The administrator reports directly to _________________.
1.4. The position of Administrator is appointed by a person with an average professional education without presenting requirements for work experience or initial vocational education and work experience in the specialty for at least 2 years.
1.5. The administrator must know:
Decrees, orders, orders, other governing and regulatory documents of higher authorities relating to the work of an enterprise, institution, organization;
The management structure, the rights and obligations of employees and the mode of their work;
Rules and methods of organizing visitor service;
Types of services provided;
Fundamentals of economics, organization of labor and management;
Planning and order of registration of rooms and shop windows;
Fundamentals of aesthetics and social psychology;
labor legislation;
Internal labor regulations;
Rules and norms of labor protection.
1.6. During the period of temporary absence of the Administrator, his duties are assigned to _____________________.
2. FUNCTIONAL RESPONSIBILITIES
2.1. Functional responsibilities Administrator defined on the basis and to the extent qualification characteristic by position of the Administrator and can be supplemented, clarified in the course of preparation job description based on specific circumstances.
2.2. Administrator:
2.2.1. Carries out work on effective and cultural service to visitors, creating comfortable conditions for them.
2.2.2. Provides control over the safety of material assets.
2.2.3. Advises visitors on issues related to the services provided.
2.2.4. Takes measures to prevent and eliminate conflict situations.
2.2.5. Considers claims related to unsatisfactory customer service, takes the necessary organizational and technical measures.
2.2.6. Controls the appropriate design of the premises, monitors the placement, updating and condition of advertising inside the premises and on the building.
2.2.7. Ensures cleanliness and order in the room and in the territory adjacent to it or the building.
2.2.8. Controls the observance by subordinate employees of labor and production discipline, rules and norms of labor protection, requirements of industrial sanitation and hygiene.
2.2.9. Informs the management about the existing shortcomings in the service of visitors, the measures taken to eliminate them.
2.2.10. Ensures that employees comply with the instructions of the company's management.
3. RIGHTS
3.1. The administrator has the right:
3.1.1. Give orders and instructions and take appropriate actions to eliminate the causes that created the conflict situation.
3.1.2. Make proposals to the management of the enterprise (institution, organization) to improve the work related to its functional duties.
4. RESPONSIBILITY
4.1. The administrator is responsible for:
4.1.1. Failure to fulfill their functional duties.
4.1.2. Inaccurate information about the status of the received tasks and instructions, violation of the deadlines for their execution.
4.1.3. Failure to comply with orders, instructions of the director of the enterprise.
4.1.4. Violation of the Internal Labor Regulations, rules against fire safety and safety measures installed at the enterprise.
5. WORKING CONDITIONS
5.1. The mode of operation of the Administrator is determined in accordance with the Internal Labor Regulations established at the enterprise.
Other instructions in the section:
The modern consumer is very demanding on the quality of the services provided to him. Therefore, this area is constantly being improved. The position of administrator is gaining more and more popularity. So, today most shops, clubs, salons have such an employee in their staff. Clients are more willing to visit establishments where such a specialist works. After all, you can always turn to the administrator of the institution for help, ask questions of interest and resolve a conflict situation.
An administrator is an official whose work is related to the management of the state or commercial organization. Such an employee is rightfully considered the chief assistant to the director. Therefore, the requirements for his skills, abilities and personal qualities are high. According to many employers, a good administrator is someone who:
— is a professional in the field of economics and management;
- versed in documentation management;
- able to process information on a computer;
- has good communication skills;
- has high organizational skills;
- has such personal qualities as emotional stability, tolerance, ability to convince.
Professional duties of an administrator
These include:
- Providing quality customer service, creating comfortable conditions for them.
- Providing the visitor necessary information regarding the range of services, promotions, possible bonus programs.
- Maintaining documentation (booking an appointment, filling in the customer database, etc.).
- Security public order(takes measures in case of conflict situations, considers customer complaints, monitors the discipline of employees).
- Monitoring the maintenance of cleanliness in the room, compliance with sanitation standards.
- Informing management of deficiencies in service.
- Carrying out orders from the boss.
Administrator is right person in many areas of business.
Sphere of trade
Trade is a very ancient occupation of people. Selling is a useful skill. Today every trade enterprise wants to be competitive. To do this, it is not enough just to have a quality product, you need to be able to offer it to the buyer. This function is often performed by the store administrator. This person is responsible for managing the work trading floor. He must exercise control over the acceptance and delivery of goods, the timeliness of the appearance of products on the shelves, shop windows, check the quality, expiration date of the entire range.
To attract customers, the manager can conclude an agreement with the company for BTL services. Such advertising of goods in the form of tastings, presentations of new products increases the rating of the enterprise, and the initiator receives a legitimate bonus.
Also, the store administrator tries not to miss interesting promotions. Because as a result, the company will receive a profitable bonus delivery. And it is never superfluous, because sometimes the store incurs losses due to theft, delays in goods.
entertainment industry
The club administrator is a manager, a representative person who is responsible for the quality of the clients' leisure. This specialist must control three areas - the club premises, employees, customers.
A good administrator understands the importance of stylish design and cleanliness of the hall. As well as the adjacent territory outside.
The administrator is subordinate to the kitchen workers, waiters and bartenders, technical staff, security service. The manager is obliged to ensure that all of them observe the rules of discipline, hygiene and sanitation. If, for example, a client finds hair in his dish, then this will be the fault of the administrator, since he did not control his staff.
The club manager is obliged to politely meet visitors, escort them to a table and tell them about possible services institutions. In the case of a large number of guests, he can entrust this to an experienced waiter. If conflict situations arise or the client makes claims regarding the quality of service, the administrator must listen delicately and take measures to resolve the problem.
Sphere of the beauty industry
Working in this area is not as easy as it seems. The administrator in the beauty salon is selected not only according to the level of professionalism, but also according to external data, because he will be the “face of the company”. It is he who is first seen by customers and judged by him about the level of services of the salon.
The administrator greets visitors. He helps to choose procedures, advises to pay attention to Additional services firms. He also deals with cash settlements, coordinates the work of other specialists of the salon.
Whatever the direction of the company's activity, the administrator is, first of all, a qualified specialist with excellent abilities for organization and self-organization.
Profession cafe manager
The profession of a cafe administrator is also known as a hall manager, head waiter or manager. This is a person who manages the activities of the institution as a whole. The main thing that the cafe administrator does is organize the work of staff (cooks, waiters, cloakroom attendants, cleaners, security guards, etc.), control the quality of service, resolve possible conflict situations and create good mood visitors.
Places of work
Administrator needed in all establishments Catering, be it a cafe, bar, restaurant or dining room.
History of the profession
The term "head waiter" appeared in France in the 18th century (from the French ma?tre d'h?tel - the owner of the hotel). This was the name of the owner of the inn, where travelers and tourists rested and dined. He met visitors, seated them in the dining room, took orders, made calculations and commanded the servants in the kitchen.
Today, the head waiter is the administrator of a restaurant or cafe, without which it is difficult to imagine any catering point.
1.4. A person who has secondary vocational education without presenting requirements for work experience or primary vocational education and work experience in the specialty for at least 2 years is appointed to the position of administrator.
1.5. The administrator must know:
- resolutions, orders, orders, other governing and regulatory documents of higher authorities relating to the work of an enterprise, institution, organization;
— the management structure, the rights and obligations of employees and the mode of their work;
— rules and methods of organizing customer service;
— types of services provided;
— fundamentals of economics, organization of labor and management;
- planning and order of registration of premises and showcases;
— foundations of aesthetics and social psychology;
— labor legislation;
- internal labor regulations;
- Rules and norms of labor protection.
1.6. The administrator reports directly to _____________________.
1.7. During the temporary absence of the administrator, his official duties assigned to ___________________.
2. JOB DUTIES.
2.1. To carry out work on effective and cultural service to visitors, to create comfortable conditions for them.
2.2. Ensure control over the safety of material assets.
2.3. Advise visitors on issues related to the services provided.
2.4. Take measures to prevent and eliminate conflict situations.
2.5. To consider claims related to unsatisfactory service to visitors, takes the necessary organizational and technical measures.
2.6. Monitor the appropriate design of the premises, monitor the placement, updating and condition of advertising inside the premises and on the building.
2.7. Ensure cleanliness and order in the room and in the territory adjacent to it or the building.
2.8. Monitor the observance by subordinate employees of labor and production discipline, rules and regulations of labor protection, requirements of industrial sanitation and hygiene.
2.9. Inform the management about the existing shortcomings in the service of visitors, the measures taken to eliminate them.
2.10. Ensure that employees comply with the instructions of the management of the enterprise.
2.11. The duties of an administrator are determined on the basis and to the extent of the qualification characteristics for the position of administrator and can be supplemented, clarified when preparing the administrator's job description, based on specific circumstances.
3. RIGHTS.
The administrator has the right:
3.1. Get acquainted with the draft decisions of the management of the enterprise relating to its activities.
3.2. Within its competence, report to the immediate superiors about all the shortcomings identified in the course of activities and make proposals for their elimination
3.3. Give orders and instructions and take appropriate actions to eliminate the causes that created the conflict situation.
3.4. Make proposals to the management of the enterprise (institution, organization) to improve the work related to his job duties and provided for by this job description.
3.5. Receive from structural divisions and specialists information and documents necessary for the performance of his duties
3.6. Involve specialists from all structural divisions of the enterprise in solving the tasks assigned to it (if this is provided for by the provisions on structural divisions if not, with the permission of the head of the enterprise).
3.7. Require the management of the enterprise to assist in the performance of their duties and rights.
4. RESPONSIBILITY.
The administrator is responsible for:
4.1. For improper performance or non-performance of their official duties provided for by this job description.
4.2. For offenses committed in the course of carrying out their activities - within the limits determined by the administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage- within the limits determined by the labor and civil legislation of the Russian Federation.
4.4. Inaccurate information about the status of the received tasks and instructions, violation of the deadlines for their execution.
4.5. Failure to comply with orders, instructions of the director of the enterprise.
4.6. Violation of the internal labor regulations, fire safety and safety regulations established at the enterprise.
Job descriptions of the administrator and his duties
The administrator should supervise the performance of other employees in the basic functions, and, if necessary, decide controversial situations. The tasks of the administrator include ensuring the coordinated work of the entire team and constant monitoring of the quality of the resulting products or services. To be appointed to the position of administrator, it is enough to have a complete secondary or higher education. Many companies require at least 2 years of work experience in the relevant specialty.
What an Administrator Should Know
- Guidelines, decrees, resolutions and other orders of higher authorities or legislative acts that relate to the charter of life of a certain social group, which the job description of the system administrator obliges to do.
- The structure and features of management activities, the ability to control the functions of other employees. The rights and assigned duties of each employee, as well as the mode of work, together with possible processing or short days, which obliges the job description of the salon administrator to do.
- Basic rules for serving visitors, as well as methods for improving the service.
- A complete list and exact types of services provided by the enterprise.
- The main issues of the economy, in most cases related to the peculiarities of the organization of work of workers and the management of each employee in fairness and in accordance with the charter of the enterprise, legislative norms, which are provided for by the job description of the store administrator.
Read also: Terms of recovery on a writ of execution by bailiffs
Basic administrator skills
- The main positions of marketing, as well as the basics of organizing advertising, its planning and successful positioning of products or services, the ability to oversee ongoing operations designed to popularize products or services in society.
- The layout of all production and demonstration premises, the location of strategically important facilities, the design of each room, if necessary, an inspection or tour of certain compartments or rooms. This applies to those whose work is guided by the job description of the hotel administrator.
- Aesthetic concepts of beauty and social psychology, which can be guided by, making the most important decisions.
- A full range of legislative acts relating to the protection of workers and their protection from negative incidents during the implementation of labor activities.
What does an administrator do
- The public charter, especially its common provisions.
- Orders and orders issued by the authorities.
- Internal regulations, which are prescribed in the legislative acts and regulations of each organization.
- A job description that combines the rights and duties of an administrator.
Functions
Each administrator is required to perform the following functions:
- Control and independent participation in economic activity specific working group.
- Monitoring the rational use of financial resources, excluding unreasonable expenses.
- Continuous reporting activities within the framework of their competence and qualifications, giving them to higher authorities. This is provided by the job description of the hotel administrator.
Main responsibilities
- Maintaining a control function for the integrity and safety of all objects representing material value and are part of a particular organization.
- Taking action if urgent or conflict situations arise that require immediate resolution. You should react quickly, so the work of the administrator is associated with a great moral and sometimes physical burden, which is prescribed by the job description of the administrator of a beauty salon.
- Consider and partially decide on complaints received from customers who are dissatisfied with the service or the work of employees. In the second case, the administrator can often apply penalties or other measures to curb the unsatisfactory performance of employees. He also needs to understand the situation, and not just do the work, so many argue that such an activity is morally difficult, which is regulated by the job description of the cafe administrator.
Main Precepts
- Ensure that all rooms are properly furnished. Also, control the proper appearance, placement and timeliness of the change of advertising objects both inside and outside the premises. This primarily applies to employees who must carry out the job description of the administrator of a beauty salon.
- To control the provision and constant maintenance of order inside and outside the premises, which is an integral part of the image of the building or a particular company, which shows a sample administrator job description.
- Monitor employee compliance with basic standards labor discipline, as well as fire safety and other safety measures that provide for the administrator's job descriptions.
- Reports the information received or seen to the immediate supervisor regarding all errors in the work of employees, and also gives possible measures that are aimed at eliminating all problems and erroneous actions, which the job description of the cafe administrator obliges to do.
- With the help of teams, he maintains cleanliness and order in the work area, supervising the work of workers or hiring special teams. It is also the responsibility of the administrator to check the serviceability and proper condition of technical equipment and the equipment necessary for operation, the purchase of furniture for an office or other premises, equipment and goods for various purposes that will be useful for both technical and economic purposes.
Functional responsibilities
- Produces the organization, forms the schedule and assigns the time of work of the cleaning lady, and also checks the result of the work.
- Organizes congratulatory events or the purchase of gifts, bonuses in honor of festive events for company employees, as well as past and present partners, regular customers or all those who used the services or products of a particular enterprise.
- Completely resolves all issues with the landlord regarding the public services of the premises rented by the company, which is provided for by the administrator's job descriptions.
- Carries out organizational measures for the proper operation of all equipment, if necessary, appoints repair work, determines their time, speed, agrees on the cost, selects craftsmen or companies that provide optimal services for the appointed fee.
- Constantly keeps records of stationery and other technical supplies, equipment, inventory and all elements of the economic part, timely provides the required number and range of these devices to employees.
- Prepares, verifies and submits documentation containing reports from various areas for each past period, which is determined by the job descriptions of the administrator.
- Organizes and controls the proper and metered meals of employees during the lunch break, distributes portions, if provided for by the charter of the company.
Rights
The administrator has the following rights:
- Make inquiries about the condition and quality of the equipment supplied, the availability and quantity, intensity of consumption of materials for production.
- Make and submit proposals for improving the work of the company or modernizing the actions of managers.
- Set requirements for the management good conditions for the performance of official duties.
- Implement fast and rational decisions, which are within the competence of the administrator, which is specified in the charter of the company. This is approved by the administrator's job description.
A responsibility
The administrator is responsible for the timely provision necessary materials and resources for work, maintaining cleanliness and safety at a particular facility, finding documentation in good condition. Also, the correctness of the preparation and timeliness of the provision of reports depends on the administrator.
He does not have the right to disclose commercial secrets, as well as all the information that he learned about by chance, in the performance of his immediate duties. In order for this employee to work without problems, he must perform his duties in a timely manner. He is responsible for the safety of the entrusted property, as well as for the implementation of the requirements of the job description.
Administrator Job Responsibilities Sample
The job responsibilities of an administrator are established by higher management. All of them must be specified in the job description, otherwise they have no legal force. In addition, this document must be presented to the administrator for review immediately before taking up a new position.
An office manager is an employee who manages an office. As a rule, this employee is introduced into the staff of the central (head) office of the enterprise or the office in which the directorate of the enterprise is directly located.
The main task of the office manager is effective management office: its logistics, office work, and most importantly - the office staff (secretaries, referents, translators, dispatchers on the phone, etc.). Often, office managers of small companies are entrusted with the responsibility of conducting personnel records-production (registration and accounting of office workers), registration of primary accounting documents, and negotiating with office visitors. A number of trade enterprises practice work with clients (service) and coordination of sales. Among the duties of an office manager may be to work with utilities, with representatives of organizations servicing office equipment.
The main and significant difference between an office manager and an office administrator lies in the governing powers - the administrator, as a rule, does not manage office workers, but is just one of them and performs its work in cooperation with the office staff.
An office manager and an office administrator must have such personal qualities as communication skills, energy, the ability to clearly and clearly express their thoughts, confidence, the ability to convince, the ability to self-organize (for an administrator) and the ability to manage a team (for a manager), knowledge foreign language, etc.
I. General provisions
1. The office administrator belongs to the category of professionals.
2. A person with a professional education (higher; secondary) is appointed to the office administrator position. Experience in economic and administrative work at least (1 year; 2 years; 3 years; etc.)
3. The office administrator must know:
3.1. Location of office space.
3.2. Principles of planning and design of office premises.
3.3. Rules and methods of organizing office work.
3.4. Scope of office workers.
3.5. Ethics of relationships in the working group.
3.6. Business standards.
3.7. Principles of organizing the supply of the office.
3.8. Legal requirements for business contracts and the procedure for their conclusion.
3.9. Office equipment.
3.10. Rules for the use of office equipment.
3.11. Principles of relations with the administration (commandant's office) of the building in which the office premises are located.
3.12. Fundamentals of aesthetics, ethics and social psychology.
3.13. Internal labor regulations.
3.14. Fundamentals of labor legislation.
3.15. Rules and norms of labor protection, safety measures, industrial sanitation and fire protection.
4. Appointment to the post of administrator of the office and dismissal from office is carried out by order of the head of the organization.
5. The office administrator reports directly to _________________________________.
6. During the absence of the office administrator (business trip, vacation, illness, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.
II. Job Responsibilities
Office administrator:
1. Ensures the preparation of the office for the working day (deactivating the security alarm system, connecting office equipment and preparing it for operation, providing the office with stationery and consumables).
2. Makes estimates for the logistics of the office.
3. Decorates Required documents for the conclusion of contracts for: supply of stationery, consumables and other inventory items necessary for the work of the office; Maintenance and repair of office equipment; other services.
4. Controls the design of the premises, monitors the preparation and release of advertising and other information materials in the office, intended for distribution to visitors.
5. Ensures cleanliness and order in the office premises.
6. Monitors the proper operation of office equipment and the rational use of stationery and consumables in the office.
7. Establishes contacts with operational services, utility organizations for resource provision of office premises, repair and other work.
8. Ensures the proper maintenance and operation of the office premises in accordance with the rules and regulations of industrial sanitation and fire protection.
9. Organizes the order of air and railway tickets for the office staff, dispatching vehicles.
10. Organizes office work, receiving incoming calls and managing outgoing calls.
11. Organizes effective and cultural service for visitors, ensures the creation of comfortable conditions for them, advises them on administrative issues, provides information and other materials (business cards, price lists, booklets, etc.).
12. Prepares the material and technical base for complex negotiations with partners, clients, other categories of visitors.
13. Keeps records of visitors.
14. Takes measures to prevent and eliminate conflict situations.
15. Performs individual official assignments of his immediate supervisor.
16. Prepares the office for closing (turns off lights and office equipment, activates security alarm systems, etc.).
III. Rights
The office administrator has the right to:
1. Independently and under your own responsibility to dispose in cash allocated to provide the office with the necessary inventory items.
2. Submit proposals to the head of the enterprise to improve the work of the office and the enterprise as a whole.
3. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
4. Sign and endorse documents within their competence.
5. Require the management of the enterprise to ensure the organizational and technical conditions and execution of the established documents necessary for the performance of official duties.
IV. A responsibility
The office administrator is responsible for:
1. For improper performance or non-performance of their official duties provided for by this job description - within the limits established by the current labor law Russian Federation.
2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
3. For causing material damage to the enterprise - within the limits established by the current labor legislation of the Russian Federation.
A competent, competent manager is a real treasure for the director of a beauty salon. But, unfortunately, only a few purposefully go to this position, but there is a large flow of applicants who consider the work of an administrator as temporary, considering it not promising and not prestigious. Many assume that the job is only to say hello to the client, offer tea or coffee, see the master and accept the money. Is it so?
Let's see what's included obligations of the hall administrator, his position in the salon and why this position is one of the key ones.
You can control the work of the manager and the quality of his duties online in the convenient Arnika program. Try it now.
Keep a record of work
Manager's Responsibilities
The administrator of a beauty salon and a hairdresser is obliged to organize high-quality customer service. To do this, he coordinates most of the business processes, providing the necessary materials and information to the client, staff, manager.
The manager belongs to the category of specialists or managers. Depending on the scope of duties and the degree of independence in decision-making, qualifications can be assigned - "senior" or "leading".
Main tasks and functions
The leader must perform a number of functions. We present them in the table below.
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Responsibilities of a manager of a beauty salon and barbershop |
Knowledge and skills required to perform duties |
Personal characteristics |
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Increase sales |
Create comfortable conditions for customers |
Rules and methods for organizing the process of serving visitors Fundamentals of aesthetics Rules for planning and designing the premises of a beauty salon, shop windows. |
Willingness to help the client (empathy) Tolerance Good memory Fast reaction The ability to quickly switch attention Stress tolerance Ability to maintain attention for a long time Communication skills Neatness (in clothes, workplace, documents) Honesty, self-discipline Absence bad habits(smoking, alcohol) |
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Inform customers about the availability of available services |
Presentation Rules Sales stages Rules for telephone conversations Types of services provided. |
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Quickly and accurately make settlements with customers in cash and non-cash |
The procedure for working with cash DS and bank cards DS return procedure Ability to work in programs (1C, ARNICA, Malachite, Universe, etc.) |
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Inform customers about new services (design the internal space, on the Internet, SMS mailing lists, holding open days) |
Know the features of perception of information and be able to apply in practice Basic Internet skills |
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Plan client visits together with the masters, make a preliminary appointment |
Know the conditions for the procedures, the time of the procedures, the frequency, the possibility of combining, etc. conditions. |
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Take measures to prevent and eliminate conflict situations. |
Fundamentals of ethics and social psychology Fundamentals of conflictology |
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Reduce wastage of materials |
Comply with the order of work with goods and services |
Rules for working with goods and materials Inventory rules. Know the internal standards for the expenditure of goods and materials |
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Minimize audit losses (Rospotrebnadzor, labor inspectorate, tax, prosecutor's office, etc.) |
Consider claims related to unsatisfactory customer service and take appropriate organizational and technical measures. |
Consumer Protection Law The procedure for resolving conflict situations |
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Monitor compliance by employees of the organization with labor and production discipline, rules and norms of labor protection, safety precautions, industrial sanitation and hygiene requirements. |
The structure of enterprise management, the rights and obligations of employees of the organization and the mode of their work. Internal labor regulations. Safety regulations |
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Ensure cleanliness and order in the premises and in the territories adjacent to them or the building. |
Territory cleaning procedure Production control program Rospotrebnadzor requirements |
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Ensure the protection of personal data of customers and employees |
Law on the protection of personal data. |
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Improve performance discipline |
Supervise the implementation by employees of the instructions of the management of the organization. |
Fundamentals of economics, organization of labor and management. Ability to work in programs (Megaplan, Outlook, etc.) |
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Fulfillment of orders of the head |
Time management |
The obligations of the leader are divided into thematic blocks. Let's figure out what the manager should do:
1. Organization and planning of the activities of the hall, the purpose of which is to reduce costs and improve the quality of customer service. That is, control over the efficient use of material, technical and labor resources in the process of activity, work on cost reduction. Accounting and timely reporting to management.
2. Working with cash register. Issuance of checks, acceptance of payment for services rendered.
IMPORTANT
A significant requirement for the administrator is knowledge of legal acts, current legislation. This knowledge may be required in various areas of work - from representing the interests of the owner during inspections to development promotions in compliance with the requirements of the law "On Advertising" and "On Communications".
3. Work with personnel: keep a time sheet, monitor compliance with the work schedule, appearance employees (dress code and uniform).
4. Control of cleanliness, rules and norms of labor protection, safety measures in customer service.
5. System work with client base: maintaining, updating and replenishing, as well as work on building loyalty (sending information, congratulations, reminders, etc.)
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6. Communication with clients, namely, answering all incoming calls, consultation (services, prices, products) and recording clients - this should also be done by the manager. This also includes meeting the client, leading the client to the master (acquaintance with the master), accompanying the client after the provision of the service, as well as collecting information for its subsequent use as the basis of new promotions.
7. Since the manager is required to supervise the conduct of promotions and other promotions, he may be asked to practice the basics of marketing, advertising and merchandising.
8. In small offices, the work of the manager is somewhat similar to the work of an office manager - he is responsible for the performance of the hall, monitors the availability of paper in the printer, stationery, toilet paper in the toilets.
The manager also regulates emerging conflicts, maintains a book of reviews, and works with claims.
The duties of the manager include the implementation of one-time orders of the head
Elena Valeeva, director of Natalia (Kaliningrad): “In our salon, the duties of an administrator include: answering phone calls, book, advise the client, coordinate the work of specialists, help in choosing suitable procedures, offer and show additional services, sell cosmetics for home care, control the availability necessary funds, serviceability of equipment, produce cash settlements, calculation wages employees. For a leader, tact and professionalism in work are important. Experienced, responsible and reliable, he is the backbone of the head of the hall and the key to the development of the company. When hiring a manager, we pay attention first of all to personal qualities, professional ones can also be taught.”
Requirements
There are certain requirements for a leader. So, he must have the following knowledge:
- basics of marketing and advertising rules
- fundamentals of economics, organization of work
- PC and basic programs, for example, 1C
- features of the sphere, for example, cosmetology, nail industry, visage
- internal labor regulations
- basics of psychology
- ethical standards.
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In addition, the manager must have certain skills. Typically, this profession requires managerial and organizational skills, skills in conducting and analyzing marketing activities, skills in the work of a merchandiser and a design designer.
Rights
The leader has certain rights. These include:
- a requirement from the director to create favorable working conditions that comply with the requirements of the legislation
- obtaining information about all decisions of the director, if they are related to direct execution labor functions administrator
- informing the manager about problems in the work of the enterprise and participation in their elimination
- making independent decisions included in the list of his competencies
- making proposals regarding the performance of labor functions or the activities of a beauty salon.
A responsibility
The manager is responsible for:
- neglect of duty
- non-compliance with director's orders
- breach of trade secret
- violation of internal labor regulations, discipline, safety and fire safety rules.
The administrator is the real face of the company. He not only regulates and organizes the work, but also introduces the client to the salon and is often the determining factor in the choice of a particular salon by the client.
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