Postal transfers today represent a more organized and operational process. There is a large number large companies who have been successfully transporting goods of any type for many years.
In particular, it is quite popular international company for the transportation of parcels, called DHL. This company is truly global, since it has representatives in most modern countries.
In addition to all the advantages that DHL has, postal tracking seems to be another important advantage of the service in question. It is worth noting that many postal companies Today they provide their users with the opportunity to exercise control over the process of transporting their parcels. In addition, in addition to this, there are a fairly large number of individual services that specifically track mail shipments. But in order to carry out the most effective tracking of DHL shipments using an invoice, you should still use the services of the official website.
Please note that in order to obtain information regarding the current location of your parcel, you do not need to spend a lot of time. The official website of the company in question is designed as simply and clearly as possible. Therefore, using it will not be difficult for you.
If you are wondering where in this moment your DHL mail is located, postal tracking, which is carried out virtually, is exactly what you need. Using this service, tracking DHL shipments by invoice number will allow you to control the transportation of goods at any convenient time. This is especially important when we're talking about about any truly valuable things that are sent using this mail service.
By visiting the website dhl.ru, postal tracking will be available to every user. You just need to enter the required data and the system will give you all the necessary information as quickly as possible.
If you want to get a truly high level of services such as postal forwarding, then DHL is the ideal option. Tracking postal items by invoice number is a popular modern service, which makes forwarding a safer service. Therefore, if you are interested in tracking DHL Express shipments, you will be able to obtain all the necessary information at any time.
Modern services provide the highest quality services, while also providing their clients with control over the transportation process. This provides users with virtual control over the location of the parcel in order to have no doubt that it will reach the addressee.
Deutsche Post DHL, German Post (not to be confused with courier service delivery DHL Express) is a German international postal and logistics holding company, whose divisions are engaged in the delivery of written correspondence and parcels both within Germany and in more than 210 countries around the world. The Deutsche Post AG division deals with the forwarding of correspondence and parcels within Germany, and the division DHL provide delivery of parcels and small packages from Germany to almost every corner of the world - 120,000 cities in 220 countries. In addition, DHL has representative offices in many countries, so businesses have the opportunity to organize the delivery of parcels and correspondence around the world using the services of DHL with their DHL Global Mail product. Another division of Deutsche Post DHL is DHL Express, which is engaged in international courier express delivery of goods. Deutsche Post DHL is headquartered in Bonn and employs approximately 300 thousand people.
Understanding the intricacies of the organization of work and the services offered by Deutsche Post and DHL is very difficult, since many services on their websites are completely duplicated. Most German online stores use DHL to send orders outside Germany, and Deutsche Post is used to send written correspondence - letters and parcels weighing up to 2 kg, but a tracking number is not provided. For online shoppers in German trading platforms you need to know that goods sent via Deutsche Post or DHL across the Russian Federation and CIS countries are delivered to their final recipients through national postal services - Russian Post, Kazpost, Belposhta, etc., except for Ukraine, where delivery is carried out by the Mist company. If the weight of the MPO is more than 20 kg, then the delivery will be handled by the EMS unit.
List of categories of goods and objects prohibited for shipment via DHL(under no circumstances will they be accepted for shipment):
– antiques (fragile and brittle),
– asbestos and products containing asbestos,
– ingots (precious metals),
- currency,
– furs,
– firearms, parts thereof and ammunition,
– human remains (including ashes),
– jewelry, precious metals and stones,
– drugs (illegal),
– flammable and dangerous substances prohibited for air transit (established by IATA international air transportation rules).
When sending goods or items to Germany, you need to be aware of additional restrictions(these items will be seized by German customs):
– counterfeit products,
– objects with the image of a swastika,
– figs and nuts: peanuts, Brazil nuts, pistachios,
- animal skins,
- Ivory,
– precious metals and stones,
– pornography,
– asbestos.
Categories of goods accepted for delivery, but requiring clarification of shipping conditions in the exporting country, additional requirements and accompanying documents (to be clarified at local DHL offices):
– antiques,
– computer software,
– floppy disks,
– medical equipment,
– medicinal products with and without a prescription,
– tobacco,
– perishable products,
– fur,
- plants,
– samples of fabrics and materials,
– medical samples,
– coffee samples.
Almost all printed samples can be sent via DHL without additional documentation.
Main methods of international delivery from Germany
Deutsche Post
Buch International– parcel post for forwarding printed publications(books, magazines, catalogues). The maximum dimensions of the item based on the sum of three dimensions (LxHxW) are 90 cm, max. weight - 2000 g. Two types of this delivery are available - economy (ground) and faster - priority (air). Cost from 3 to 16.9 Euro. Tracking not available.
Maxibrief International / Postkarte International– letters and parcels for sending written correspondence and documents. The maximum dimensions of the item based on the sum of three dimensions (LxHxW) are 90 cm, max. weight – 2000 g. Delivery – priority (air). Cost from 0.75 to 16.9 Euro. Tracking not available.
- Einschreiben International – ordered letter with tracking capability.
- Eilbrief – urgent letter with express delivery and tracking.
- Wertbrief International - letter with declared value and insurance (1.5 euros for every 100 euros of declared value).
DHL International
DHL Päckchen international– small package for shipping small goods weighing up to 2000. The maximum dimensions of the item in the sum of three dimensions (LxHxW) are 90 cm, and the length should not exceed 60 cm, max. weight – 2000 g. Delivery – priority (air). Shipping costs from 15.9 Euro. Tracking and loss insurance for the amount of 35 euros is only available for a fee of +3 euros to the delivery cost.
The track number of the type is assigned Rx123456785DE.
DHL Packet International– international postal item (parcel) with delivery to more than 210 countries. Maximum dimensions of the item (LxHxW): 120 x 60 x 60 cm, max. weight – 31.5 kg. Delivery – priority (air). The cost of delivery depends on the zone of the country (Russia, Ukraine, Belarus belong to the second zone Zone 2, Kazakhstan and other CIS countries belong to the 3rd zone Zone 3) and the weight of the cargo - up to 5, 10, 10 and 31.5 kg. Tracking and insurance up to 215 euros (depending on the weight of the parcel) is included in the shipping cost.
Weight limit for Russia and Kazakhstan – 20 kg!
Standard shipping cost DHL Paket International (Zone 2):
- up to 5 kg – 30 euros + insurance 74 euros,
- up to 10 kg – 35 euros + insurance 100 euros,
- up to 20 kg – 45 euros + insurance 154 euros.
Additional insurance depends on the declared value of the investment and is +6 euros to the delivery cost for the first 500 euros of the value of the investment and +1.5 euros for every additional 100 euros of the value of the investment. That is, for a parcel with attachments worth 800 euros, the cost of insurance will be 6+(3 x 1.5)=10.5 euros.
DHL Packet International Premium- same as DHL Packet International, nose additional features– expedited delivery and insurance of 500 euros included in the delivery price. This service will cost an additional 8 -26 euros (for countries from Zone 2). This delivery method is used by the popular German hardware and electronics store Computeruniverse.
Cx123456789DE.
Screenshot from Deutschepost.de
DHL Global Mail
DHL Global Mail is not a direct shipping method from Germany, it is a forwarding service offered by the international company DHL to its business partners in many countries around the world. With this delivery method, parcels will transit through Germany.
The most common 2 types of delivery DHL Global Mail:
Screenshot from Deutschepost.de
- Global Mail Packet– the cheapest delivery method for sending light and inexpensive goods, such as discs, small spare parts, T-shirts, vitamins and dietary supplements. The maximum dimensions of the item based on the sum of three dimensions (LxHxW) are 90 cm, max. weight - up to 2000 g (usually 4 pounds or 1814 g). Investments of no more than $400. Tracking is not available in all cases, usually only within the exporter's country. This delivery method is used by such popular American stores as iHerb, Vitacost.
- Global Mail Packet Plus- same as Global Mail Packet, but with the provision of an international tracking number and a fee for customs clearance.
- Globalmail Parcel Standard and Priority– parcels, a fairly profitable and fast way to deliver various goods weighing up to 20 kg (44 lbs). The maximum dimensions of the shipment based on the sum of three dimensions (LxHxW) are 200 cm. A tracking number is assigned, insurance of $100 is included in the price. Globalmail Parcel Priority.
A tracking number of the form is assigned: GM12345678901234567.
Deutsche Post, DHL and DHL Global Mail tracking
Small packages sent via Deutsche Post, a unique 12-digit number is assigned, which can be used to track the movement of the cargo until it is exported from Germany. Registered and express mail (small packages up to 2 kg) are assigned a standard tracking number after export Lx123456789DE or Rx123456785DE.
Parcels and small packages sent via DHL Packet International And DHL Päckchen international before export from Germany, also have a unique 12-digit number, which after export is replaced by a standard international IGO tracking number and looks like:
- Rx123456789DE– small packages weighing up to 2 kg,
- Cx123456789DE– parcels weighing from 2 to 20 kg,
- Ex123456789DE– parcels weighing over 20 kg (up to 31.5).
You can track the movement of MPO from Germany on the official website of Deutsche Post / DHL, where in the Sendungsnummer line field you must enter the 12-digit internal number of the German Post and press the button “ Suchen".
Screenshot from Deutschepost.de
On the next page you will see that in the UPU Code line (Universal Postal Union number) after export from Germany, a track number in international format has appeared. Also on this page there is information about the delivery method, details of the movement of the parcel and the ability to find out the name of the addressee.
Screenshot from Deutschepost.de
For small packages Global Mail Packet Standard And Priority a track number of the type is assigned GM12345678901234567, tracked on the DHL Global mail website page. Unfortunately, it is possible to track such small packages only until the moment of export from the country of origin of the MPO, but as is known, these MPOs transit through Germany, where they are often transferred to delivery partners at the final point of the route. These partners may be Russian Post / EMS, Ukrainian Rosan, etc. In this case, at the transit stage through Germany, you can see a notification about the assignment of an internal 12-digit tracking number under the inscription Delivery Partner. This number must be used for tracking purposes according to the instructions above for Deutsche Post / DHL, i.e. it will be changed to the standard track number of the form R(С, E)x123456789DE for tracking in the Track & Trace system.
Screenshot from Deutschepost.de
646*****05 received in 4 days
I like the DHL-Express company - it has never let me down with fast delivery and correct handling of parcels. But there is one big BUT. The Russian branch of this company does NOT deliver to PRIVATE individuals if the foreign sender is not their client under the contract. I can understand such delivery conditions, and here the second big BUT arises - information about this is not available on the DHL-Express website. The result is that parcels are automatically returned to the sender. For this they receive negative feedback.
735*****14 received in 7 days
The distance from the departure point of Cyprus to the destination Israel is 300 km. The parcel was delivered in SEVEN days..! through THREE intermediate countries in the opposite direction: Greece, Italy, Germany.... Destination - Israel. In the name Express Mail DHL the word EXPRESS seems to be superfluous..
230*****60 received in 10 days
Do not order phones or equipment through this office. Customs shakes them harshly. Parcels from Ali reach me by mail within a week. The seller refused to send by mail, only by courier. As a result, out of two parcels with identical goods, one arrived by mail faster than the one by DHL. But this is not the main problem. For the second they demanded fifty dollars in tax. I don’t know how the post office ignores this, apparently due to the huge flow. But the courier took six days to check with customs (not customs clearance and payment, they presented the payment upon receipt). It turned out that this is also a very slow company. They brought me a parcel and, allegedly not finding me, sent me a notice with an unknown number. When I receive this from Amazon, I call the number, the courier answers and says that he will arrive in about ten minutes. And this happened many times and the courier always delivered it instantly. There was no number here. Just a code for the dhl website. There, these numbers simply loaded the history of the track number. You can request delivery again, but everything is in Japanese, nothing is clear. If you change the language, then for some reason it reloads to the site of the region whose language is used. That is, it is alien to them that I want to use English language on the Japanese site. There is no phone number on the website. Some found in the depths - inactive. As a result, I found one of the numbers on Google maps, called, and the answering machine took about ten minutes. In the end, I say that the package is needed. They're like go to the website and order again. I tell them that I don’t understand Japanese (if anything, the conversation is also in Japanese; unlike Amazon, they don’t know English). In the end they decide to help me. They offer it for another day. Although it's five in the evening. I ask until what time they work. Until ten o'clock in the evening. I say that the parcel is needed today. They refuse. I suggest you go and pick it up from their office - it’s not allowed, only by hand at your place of residence. And this despite the fact that even at the post office I can pick up the parcel 24/7. But this is the most expensive service and there is no adequate office in the capital. We had to make an appointment for another day. They couldn't deliver it in the morning either. Agreed from 4 to 6 pm. Delivered at 9 pm! This is nonsense! There are never delays in Japan. Everything is always accurate. But this service has clearly shown that it is an outcast.
125*****33 received in 2 days
thank you very much for fast delivery from Vienna to Astana in 2 days! But please “make” the tariff cheaper than 80€, a bit expensive for 2 pieces of paper)))
642*****43 received in 6 days
For the first time I contacted DHL to send documents. It was necessary to do this urgently, so of course I flew to them. I sent it on Friday before 16.00, so the parcel started traveling on Friday. Reviews were varied. I was worried until the very moment of receipt, because the route was very unique - the package flew in the absolutely opposite direction from what I needed, and saw all of Europe). But thank God it arrived, a day earlier than stated. Thanks to dhl for their promptness.
306*****32 received in 1 day
Yesterday at lunchtime the parcel was transferred to DHL - today the courier called in the morning and delivered the envelope. Fabulous!
108*****12 received in 6 days
I redirected and received the parcel on Malaya Sadovaya on the same day. If the customer does not indicate the delivery time when ordering, as was the case in my case, then the courier will have to wait all day. Therefore, it is better to either indicate the time or order delivery to the company’s office.
916*****00 received in 7 days
The parcel arrived a week earlier than expected, was tracked from the first day until delivery, DHL Express is perhaps the best Post!
The international carrier, part of the Deutsche Post DHL Group holding, occupies a leading position in the field of express delivery. The company is constantly developing, expanding its scope of activities, providing transport services to customers from 220 countries. Every day, the company's 350,000 employees take care of the quality provision of logistics and postal services to your clients. The ability to track DHL Express parcels online makes cooperation with the company even easier and more convenient. Now you can see for yourself the quality of DHL Express services.
How to track a parcel from DHL Express
The safety of international transportation is the main focus of the company's activities. You can be sure that the cargo will arrive on time and will not be damaged during transportation. A service that is relevant in the age of technology - tracking parcels from DHL Express - is now available to customers from anywhere in the world, which has helped the company significantly increase the level of customer trust. In order to track a DHL Express parcel, you do not need any special skills - you just need to have access to the Internet and know the tracking number of the shipment. A postal identifier is assigned to each parcel immediately after placing an order and the track can already be tracked. Post DHL Express tracking mail shipments are carried out on the official website, but anyone can also track a DHL Express mail parcel through a third-party resource, the main thing is that the site has access to the tracks of this particular transport service. The identification number is entered into a special window, after which the user is notified of the location of the parcel. Registered users can not only track DHL Express parcels, but also specify the exact day and time when the parcel should be delivered to the address, ask questions and subscribe to automatic notifications about changes in order status. The ability to independently control the delivery process is an important advantage of DHL Express mail; tracking of shipments is available to any client and is carried out online. The site supports and mobile version, so you can track a parcel from DHL Express both from a personal computer and from a smartphone.
Simple and convenient
The company strives to simplify the DHL Express tracking process for customers as much as possible; for this purpose, we have developed Newest technologies tracking. The system automatically remembers all requests on the DHL Express website, parcel tracking is maintained even after the purchase is confirmed, so the user can always refer to the history to calculate the exact delivery time from a particular store through this service. DHL Express has been tracking all orders for several years now; the system has undergone changes several times and has become more and more user-friendly. When you are in any country, you can use the DHL Express service to track your parcel absolutely free. The company has more than 5,000 offices around the world and conducts millions of transactions every day, making online shopping even more accessible and people's lives easier. DHL Express mail can track your parcel at any stage of transportation, regardless of the country. The company's employees are always ready to give advice on sending parcels, talk about DHL Express tracking of shipments and provide assistance in customs declaration of goods. If you have any questions, you can contact the support center on the website or by phone at any time. The DHL Express website itself is not limited to tracking postal items - you can find a lot there useful tips and offers of the most profitable cooperation in Russian. DHL Express mail tracks parcels according to all international standards, so that the customer can be confident in the accuracy of the location of the cargo. DHL Express tracking is a simple, secure and fast way to control the shipment of postal items.
: Delivery of goods by express mail, TNT, DHL, UPS. How it works and features of customs clearance of goods in different countries.
Let's take as a basis some individual company, for example DHL
DHL is a German company for international courier delivery of mail and cargo. It is one of the world's leading logistics companies. Founded on September 20, 1969. The initial task was to organize courier mail between Honolulu and San Francisco. The geography of transportation gradually expanded. The main area of work was the organization of courier work between countries, including the states that were part of the Warsaw Pact.
DHL worked with the Soviet Union at a time when others Western companies did not have the opportunity to establish business with the countries of the socialist bloc. The company name comes from the capital letters of the surnames of the founders - Adrian Dalsey, Larry Hillblom and Robert Lynn. The headquarters is located in Bonn, Germany. The position of Chairman of the Board of Directors of the company is occupied by Frank Appel. In 2011, the number of employees was 275,000. Urgent delivery of mail and cargo occurs in more than 120,000 cities located in 220 countries. DHL Express owns approximately 76,000 vehicles.
From 1998 to 2001, the German company Deutsche Post gradually acquired shares of DHL, and in 2002 it became the owner of this company. Express delivery became the main focus of the new Deutsche Post division. In addition to the one formed under the old DHL Express logo, other departments were organized, such as DHL Freight (ground transportation), DHL Global Forwarding (air and shipping), DHL Global Mail (direct services mailing list) and DHL Supply Chain (supply chain management and logistics).
DHL has been operating in Russia since 1984. The main office is located in Moscow. Delivery is carried out to 850 settlements, the transport fleet is 900 vehicles. Since May 2010, only delivery of letters and goods from some online stores is possible from abroad to Russia. New rules are regulated customs authorities Russia.
The well-known to everyone will help us visualize and explain the company’s work process Sergey Dolya, and at the end of his report we read the intricacies of customs clearance. So, I give the floor to Sergei:
“Every day, thousands of people on our planet are faced with the need to convey something important and urgent to a neighboring city or to another country. And it cannot be sent by e-mail or send by SMS. As a rule, this is something material, the urgency of delivery of which determines a profitable deal, the success of an important event, or even a person’s life.
For all this, there are express delivery services that, despite bad weather, despite the political situation, despite natural disasters, deliver your message to the addressee within 24 hours.
Recently, DHL Express gave me the opportunity to see with my own eyes the path that urgent documents and express cargo take before reaching the recipient, what happens to them after they are picked up by the courier, and how DHL manages to deliver documents to other countries within days..."
Every morning around 9 am a DHL plane arrives at Sheremetyevo:
3.
What pleasantly surprised me was that DHL uses our Tu-204 to transport goods:
4.
Every evening this plane takes all parcels sent from Russia to a sorting center in Germany, and the next morning returns to Moscow with new cargo:
5.
During the day he stays at Sheremetyevo, where ground services closely monitor his condition:
6.
After all formalities have been completed and the authorities have given the go-ahead, the unloading of the aircraft begins:
7.
All cargo is packed in specially shaped containers that exactly replicate the fuselage of the aircraft, so that its entire volume can be used:
8.
9.
Unloading takes place at the airport:
10.
The most urgent documents are unloaded first, and they are immediately sent to the customs terminal for release at customs and simultaneous sorting:
11.
The first batch of containers with the most urgent documents and cargo leaves the plane:
12.
All correspondence is processed in a special sorting area:
13.
Documents from Moscow recipients are sorted directly to Sheremetyevo according to delivery routes.
The DHL employee scans the barcode on the shipment, after which the program determines the correct route number:
14.
Route numbers are displayed on the monitor:
15.
16.
Each courier is assigned its own territory, which corresponds to a specific route number. After delivery to service centers in Moscow, the courier receives the appropriate bag and delivers throughout its territory:
17.
Documents for Russian regions are sorted into floor baskets. Express cargo is imported and exported through Sheremetyevo for the main territory of Russia - from Kaliningrad to Eastern Siberia:
18.
While urgent documents are being processed, the loaders continue to unload the aircraft and deliver the following consignments to the customs terminal:
19.
The floor in the sorting center is designed in such a way that even a heavy pallet with cargo can be safely moved on it in any direction:
20.
DHL determines delivery prices based on physical or volumetric weight. In order not to take extra money from the client, each parcel is measured and weighed:
21.
In Moscow, DHL has two large service centers: in the northern and southern parts of the city. Depending on the further route across the country, each cargo from Sheremetyevo is transported to one of them. Green bags are used for one service center, yellow bags are used for another:
22.
23.
I took these photos right after the “Bloggers Against Garbage” event. At that time, on the notice board of the customs terminal in Sheremetyevo there was a call for company employees to take part in the action. Taking this opportunity, I would like to express my deep gratitude and appreciation to DHL for their help with the delivery of inventory. As usual in our country, all T-shirts, gloves, garbage bags and bandanas were ready in last moment, and DHL had only 2 days to deliver all this to more than 120 cities in Russia:
24.
Next to the warehouse, in the office, there are customs operations specialists working on cargo declarations:
25.
Customs is located in the same building and is separated by a glass counter:
26.
Once all the documents are collected, company employees send an electronic declaration via the Internet, and Required documents they give it to customs, getting up from the table and walking 10 meters to the window:
27.
The office is decorated in a modern corporate style:
28.
DHL adheres to electronic document management, that is, as far as possible, all necessary documents are not printed, but sent by e-mail. Also, all waste is collected separately and sent for recycling:
29.
To send cargo by DHL, you can call a courier or bring the parcel to one of the company’s service branches in Moscow and other cities:
30.
DHL Headquarters:
31.
Customer service call center. All incoming calls flow here:
32.
According to company standards, each call must be answered within 10 seconds of receipt. The level of service is displayed on large monitors hung throughout the room. The same monitors hang in the management office:
33.
Moscow couriers. Here they receive the assignment and print it out accompanying documents:
34.
Each of them has its own table with a route number, where the items that need to be delivered are already located:
35.
Sometimes the entire cargo of the route fits into a small box:
36.
However, the express delivery service does not sacrifice efficiency for saving gas and sends cargo along each route in a separate vehicle:
37.
Sorting center or “station” in the north of Moscow:
38.
The sorting center has a scanner through which all shipments pass. Each shipment is checked for substances and items prohibited for transportation:
39.
All shipments are carefully measured and weighed:
40.
Along with the physical cargo comes virtual cargo - all information is entered into the IT system immediately after the next stage of processing or delivery. Almost immediately the status is visible to the client, and detailed information is visible to a DHL employee in any other office in the world:
41.
Just like at Sheremetyevo, all outgoing cargo is sorted according to the following directions:
42.
Each direction has its own route bag:
43.
44.
45.
Despite the fact that the company is responsible for the safety of all parcels, especially valuable cargo is transported in closed containers:
46.
From Moscow service centers, cargo is sent to airports for further delivery to Russian cities:
47.
DHL has three global sorting centers and now a fourth is under construction in Shanghai. Investments in infrastructure, personnel and operational processes are large-scale, but when you look at this business up close, you understand why it is necessary. It seems simpler - to bring something from A to B, but in reality, as it turns out, there is so much to do - pick it up, check for safety, prepare accompanying documents, book a seat on the plane, bring it to the airport, load it, sometimes fly halfway around the world, unload it , clear customs and only then deliver safely.
When buying things in online stores, namely those located abroad, you may encounter questions customs clearance of goods or parcels. This procedure is necessary in order to stop the import of prohibited goods into the country. Also, in some cases, the buyer has to pay customs duties. We will look into when it is necessary and when it is not necessary to pay additional fees, what can be sent and what cannot be sent in this article.
IPO - international postal items. You can read about what it is in this material.
Customs duties- a mandatory payment to the federal budget, which is collected by customs authorities in connection with the shipment of goods across the customs border. The recipient must pay the fee.
So let's look at how and what categories of goods are subject to customs duties.
Customs duty is imposed on goods whose value exceeds the nth amount. For Russia, postal items worth up to 1000 (thousand) euros and weighing up to 31 kilograms per person per month are not subject to customs duties, provided that the item or items will be used for personal use. That is, if you order 20 identical goods worth 1000 euros, you will need to explain and prove why you needed 20 identical things, and you will also need to convince customs officers that this is not a commercial shipment.
If postal items exceed the above limits, you will be required to pay customs duties. It is calculated from the cost of the cargo or goods being sent. The cost of the parcel is indicated by the sender, but if there is no estimated value, the parcel is assessed by customs. Typically, shipping costs are not included in the estimated price.
That is, if you bought goods worth up to 1000 euros, no more than 31 kilograms, then you can receive the postal item at your post office. If you have exceeded the limits, then you will receive a notification from the customs warehouse of your district or city that you need to come to the warehouse and pay the duty, after which you will be able to pick up your parcel. But this only applies to postal items. A different picture emerges if you use the services of a private courier service.
Cost of customs clearance of postal items.
There may be several options here and it all depends on what service the parcel was sent by.
- if the parcel is sent by the state postal service (USPS - USA, Royal mail - England...), then you will need to pay a fee of 30% of the amount exceeding 1000 euros + customs services for processing the parcel.
- If the package is sent by a private courier such as FedEx, DHL, UPS, etc., you will be required to pay a “total customs fee", which consists of customs duties, excise taxes, VAT and customs clearance fees. Customs duty depends on the type and is determined according to the Product Nomenclature foreign economic activity(TN VED). Excise duty and VAT are determined by the HS code. The fee for customs clearance is 250 rubles. You can find HS codes in any search service for “HS codes”.
Below is a table to help you figure it out.
Customs limits of DHL, EMS, FEDEX, UPS and Russian Post.
DHL
Delivery costs are included in the cost of the parcel. No more than 5 attachments of the same name are allowed.
If you order goods from Germany with DHL delivery, then after import to Russia, the parcel will be delivered by Russian Post or EMS, which have higher limits.
FedEx
Parcels costing over 200 euros and weighing more than 31 kg are not delivered to Russian cities. Delivery costs are included in the shipping cost. No more than 5 attachments of one name are possible.
Delivery of parcels worth up to $50,000 is possible in St. Petersburg.
*Legal entities, in addition to the cost of delivery, are required to take into account weight, $3 for each kg.
UPS
Delivery to individuals is not carried out!
Delivery costs are included in the cost of the parcel. No more than 5 attachments of the same name are allowed.
Do not confuse UPS (United Parcel Service) with USPS (United States Postal Service), the US government postal service. Parcels sent by USPS are delivered by Russian Post and EMS.
EMS and Russian Post
Shipping costs are not included in the package price. Only 5 attachments of the same name are allowed.
EMS is a division of Russian Post and provides “express delivery”.
These tables bring you up to date and will help you in the future with your next order from foreign Internet store. But in any case, when ordering things and exceeding the limit, it makes sense to split the order into several shipments and indicate several delivery addresses, for example, the addresses of your friends or relatives. This will help you save time and money on customs clearance of your parcel.
Many foreign online stores, sellers on eBay auction(especially European branches) can send a parcel to your address using the service courier delivery DHL. However, if the cost of such a parcel is more than 200 euros (less delivery), Russian Federation, before it is delivered, it will have to go through customs clearance. We will focus on the algorithm of this procedure.
If you, as an individual, receive a parcel from abroad in the Russian Federation through the DHL courier delivery service, then you need to know the following:
- The DHL delivery service does not currently work with individuals in the Russian Federation, but an exception has been made for some foreign online stores, such as Shopbop.com, Gilt.com, Amazon.com.
- The duty-free limit for citizens of the Russian Federation does not change depending on the delivery service and is 1000 euros.
- If the customs value of a parcel received via DHL is less than 200 euros, then it is usually immediately handed over to the recipient without completing any additional documents. However, especially in the regions, they require registration of parcels with a value of up to 200 euros.
- If the customs value postal item, excluding delivery, exceeds 200 euros, it will require customs clearance. It can be done either independently or for a fee, with the help of a customs broker (in Moscow this service will cost approximately 600 rubles. If you decide to use the services of a broker, then upon receipt it is enough to transfer the required amount to the courier; no additional documents are required.).
Below, we have compiled a short algorithm of actions that you will have to take if the cost of the parcel received via DHL is more than 200 euros and you want to carry out customs clearance yourself.
- As soon as the parcel arrives at your regional DHL office and its cost is more than 200 euros, a company agent contacts you (usually by phone), reports this fact and that it is necessary to carry out customs clearance either independently or through a broker (usually the latter is recommended ).
- If you have indicated that you will resolve the issue yourself, he will offer to send you an application form by fax or e-mail, which must be filled out.
- In addition to the fully completed application (2 copies, sample, for Moscow), you may need the following documents:
- Original and copy of civil passport (all pages with photos and registration address).
- An official statement of payment card transactions from the bank with a stamp where you can identify the payment confirming the cost of the parcel. Sometimes it is enough to independently print out online banking pages or transactions in Paypal (where this operation is available). Please note that in the card statement, the funds for the required transaction should not be blocked, but withdrawn.
- A copy of the front side of the payment card (it is advisable to have the original with you).
- A copy of the order confirmation. This may be a letter (printout), which usually arrives by email when the order is made (or sent). If these letters are not available, print a screenshot of the online store page where there is information about the order. At this point it is better to collect everything that is available.
- Having previously called the DHL agent and clarified his work schedule (usually weekdays from 9 to 16 plus a lunch break), you yourself take the completed application and copies of documents to the DHL office (in Moscow, this is usually 8 March str., building 14, addresses and telephone numbers other branches are available on the DHL website).
- The registration procedure takes different times, depending on the agent: from 20 minutes to an hour.
- After everything necessary documents are issued (the fee, if necessary, paid), you agree with the agent on the date of delivery of the parcel (usually the next day the courier delivers it to the specified address). In some regions they offer to pick up the parcel immediately, independently.
Now some more useful information:
- As soon as DHL representatives have contacted you, find out the cost of brokerage services and if you intend to carry out customs clearance yourself, clearly and unambiguously inform us about this. Brokerage services are often imposed, and quite persistently.
- Remember that DHL stores the parcel for free only for the first three days, then for another week (531 rubles for the entire time). Weekends and holidays are also taken into account. After this time, the parcel may be sent back.
- In different regions of the Russian Federation, the amounts charged for processing and storing a parcel vary, as does the entire procedure. In some places they just ask you to come to the office to sign documents, in some places they make you sweat.
List of companies and stores with which DHL works when sending orders to the Russian Federation:
1. Is the company operating?DHLwith individuals?
DHL Express works with individuals for the delivery of any cargo within Russia and abroad (export), as well as for the delivery of imported cargo that falls under the “Documents” category. The delivery of express cargo (not documents) for individuals has been temporarily suspended due to the fact that in 2010 the level of requirements for express cargo to individuals has changed, the volume and timing of the provision of documents required from the recipient for cargo clearance have increased. This affected overall delivery times. In addition, there are a number of issues not regulated by the customs legislation of the Customs Union related to customs operations and the release of goods for personal use when they are moved across the customs border of the Customs Union.
2. What is the duty-free limit for parcels sent to individuals?
Customs duties are not paid for goods for personal use imported during a calendar month to a single recipient (individual) and delivered by carriers if their value does not exceed €1,000 and their weight does not exceed 31 kg.The duty-free value limit for accompanied/unaccompanied baggage of individuals is €1,500. Weight limit – 50 kg.
3. Is there a so-called “white list” of stores from which parcels are delivered without problems?
There is no white or black list. We are certainly interested in providing services for the delivery of goods to individuals, but we are ready to do this only when we are confident that the legal requirements will be fully complied with and we will provide a high level of service. Currently, we are starting to work with some online stores (that is, we deliver goods to individuals, and also carry out customs clearance of goods), with each of which we have worked out the delivery process and the documents necessary for customs procedures.
4. What is this notorious limit in€200?
See information on duty free limit in point 3
5. Are the company’s working conditions the same?DHLin different regions of Russia?
Yes
6. Question - how do you estimate the cost of the parcel: by invoice, by eye, by internal documents
The customs value of goods for personal use is determined in accordance with Article 361 of the Customs Code of the Customs Union, on the basis of the value of goods declared by an individual, confirmed by documents that contain information about the value of these goods (the value is indicated only according to shipping documents).
7. What is the cost of your customs brokers?
In accordance with existing legislation, customs clearance of goods is the responsibility of the importer. The importer has the right to carry out customs clearance of the cargo independently or use the services of a customs representative. The services of a customs representative on the Russian market are usually paid, because According to the law, relations between the customs representative and the represented person are built on a contractual basis. The cost is determined by the volume of services provided.
8. Will you miss a parcel whose invoice value exceeds €200 or turn it around? And if you miss it, what are the recipient’s next actions – clear customs? What documents will be required?
At the moment, we accept cargo from a limited number of online stores (the number of these stores is constantly growing; if the store works with DHLExpress, this should be indicated on its website). All other cargo addressed to individuals is not yet accepted in the countries of departure.
There are no cost restrictions on goods imported into the Russian Federation, including by private individuals; however, there is a limit for duty-free import, and it is indicated in the answer under point 3. The documents required for customs clearance (for individuals) are as follows: air waybill, invoice, copy of passport, bank account statement to confirm the cost and contract for the provision of customs representative services, if customs clearance is carried out by a customs representative.
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